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AEC FBO review: fake iphone supplied 268

C
Author of the review
11:22 am EDT
Resolved
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E-stores china offers genuine apple iphones on www.chinaecarts.com. they claim to obtain these directly from apple supplier foxcon. their product description is verbatim apple and they even claim to offer a 12-month warranty by apple. I ordered an iphone4s and received a cheap fake, apparently running the android operating system instead of ios. after my threat to start an international campaign against chinaecarts, they seem to have taken some compromising data off their website. the e-mail-correspondence is self-explanatory:
………………………………………………………………………………………

Dear madam or sir,

Please refund my money first to

Account [protected], ing-diba bank, bic ingddeff or
Paypal: [protected]@gmx.net

After refund I will send the "iphone" back.

If I don't receive the refund within 24 hours, I will start campaigns on international forums against chinaecarts.com, report chinaecarts as fraudulent dealer to various institutions worldwide and get your website blocked for commercial transactions.

Thanks and best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 06 june 2012 02:23
To: se
Subject: re: order no: [protected]

Dear
Please return the full package to us if you not satisfy the products, we not sell fake products to customer, we will give you refund once we get the return package.
在 2012-6-6 上午2:34,"se" 写道:
Dear madam or sir,

I have received both packages today, thank you.

I have 2 complaints:
1. I did not receive the 1 x classic stylish soft silica gel phone case for iphone 4.
2. the "iphone4s" you sent me is a fake! its hardware is of much lower quality than apple and it runs android software, not ios. the only western languages available are usenglish and french. even in us english the keyboard often contains chinese characters which I cannot read. etc., etc.

Your website http://www.chinaecarts.com/unlocked-apple-iphone-c-18_223.html clearly offers under "apple products" : china wholesale unlocked apple iphone 3g/3gs, iphone 4/4s, those iphone are 100% branded new and original come from apple iphone factory in china directly (foxcoon). buy china cheapest apple iphone with low price!
The product description exactly describes the true iphone with ios, siri, gps and 8mp camera, etc. the one I received does not have these features.in addition, your faqs even promise 12 months warranty by apple:
Faq:
1):why the price is so cheap?
Answer:the iphone of us come from apple iphone factory (foxconn) in china directly. so the price is very cool! we may adjust the price according to the factory price per week.
2):the iphone on your website are branded new and original unlocked factory version?
Answer:yes, our iphone are 100% brand new and original unlocked factory version, they can be used worldwide. also they have 12month warranty by apple like other original iphone.
3):is the iphone free shipping?
Answer:yes, we can ship the iphone worldwide, we will choose the best shipping method to shipment the item according to the destination country. such as dhl, ems, ups, fedex, aramex, airmail etc.
4):can I use discount coupon for apple iphone?
Answer:sorry, apple iphone order not accept discount coupon now.
5):can I get more disocunt if order in bulk?
Answer:that depends on the stock status, if we have more stock available, there will be some discount for bulk order.
6):which payment methods you accept for apple iphone?
Answer:now we only accept western union (5% discount) and bank transfer (5% discount) for apple iphone order.
7):why not accept paypal for payment?
Answer:apple iphone is best-sellers, also it is high value products, apple factory only accept payment in advance, in this case, to keep our business well, we not accept payment by paypal (we accpet payment by paypal for other products). thanks for your understanding.
8):do you have black/white color?
Answer:you can leave comments to us about the color before check out.

So there must be a mistake, I received a cheap iphone imitation instead of the article I ordered.

I see 2 solutions to this problem:
1. you refund my money immediately.
2. you send me a genuine iphone 4s by dhl immediately. (not by mail which will take another month, because I will be travelling for about 4 months, which is why I wanted a real iphone.)

I will return the fake iphone after receipt of the money or the real iphone, if you pay for the shipping,.

Should I not receive a satisfactory reply within 24 hours, I will have to conclude that it was not a mistake, but deliberate fraud. I will then start campaigns on international forums against chinaecarts.com and report chinaecarts as fraudulent dealer to various institutions worldwide.

Best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 04 june 2012 02:20
To: se
Subject: re: order confirmation no: [protected]

Dear,
We check the package status with hongkong post, they said the package status is well, please wait be patience, you can contact with your post office and ask them the pacakge status. because the package now in your country. thanks

Regards
2012/5/9 se
Dear madam or sir,

I have made the following payment today:

Auftraggeber siegfried eckleben adresse p. o. box 933
Swakopmund kontonummer [protected] ing-diba bank, frankfurt, germany:
Iban de84500105175405281876 bic ingddeff zahlungsempfänger zielland china name des zahlungsempfängers liu dan feng adresse des zahlungsempfängers 1/f, bei fang building shen nan zhong road shenzhenphone:[protected] iban / kontonummer [protected] bic / fedwire routing number bkchcnbj45a, bank of china 518046 shenzhen china entgelt regelung our: betrag 415, 62 eur gegenwert 415, 62 eur zzgl. entgelt 22, 00 eur gesamtbelastung 437, 62 eur verwendungszweck order number [protected]

Please send a proforma invoice with low value with the order.

Thanks

Siegfried

P. s. my e-books
From bigbang to overpopulation;
Vom urknall zur überbevölkerung;
Van oerknal tot oorbevolking;
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia

Tel: +[protected]
Cell: +[protected]
Fax: +[protected]
Web: www.isabels-art.com & www.seckleben.com

>

— original message —
From: chinaecarts.com [mailto:[protected]@chinaecarts.com]
Sent: 09 may 2012 06:36
To: siegfried eckleben
Subject: order confirmation no: [protected]

Order confirmation from chinaecarts.com

Siegfried eckleben

Thanks for shopping with us today!
The following are the details of your order.

Order number: [protected]
Date ordered: wednesday 09 may, 2012
Detailed invoice:
Http://www.chinaecarts.com/index.php?main_page=account_history_info&order_id=20124298

All accessories black color please!

Products

1 x unlocked factory version apple iphone 4s 16gb branded new free shipping
(cec_apc_102) = €401.09
1 x classic stylish soft silica gel phone case for iphone 4 ([epc_ipa_050]) = €4.29
1 x iphone 4 protector for front screen and back protection ([epc_ipa_201]) = €0.61
1 x fm transmitter with cigarette mount holder and charger for iphone / ipod
([epc_ipa_505]) = €11.57
1 x usb data cable for iphone 4 / 3g / 3gs / ipad ([epc_ipa_603]) =
€0.58

Sub-total: €418.13
Dhl to na (0.53kg): €14.81
Payment type discount: -€17.32
Total: €415.62

Delivery address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Billing address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Payment method

Wire transfer payment (bank wire transfer enjoy 5% discount! 2-3 working
Days)

Make payable to:

Account name:liu dan feng - account number:[protected] - receiver
Telephone:[protected] - bank name:bank of china shenzhen beifang building sub-branch - bank address:1/f, bei fang building, shen nan zhong road, shenzhen, china - swift code:bkchcnbj 45a

After the payment, please send payment receipt to us. important note:please leave payment remarks empty when you make payment, or else we cant get your payment. thanks

Your order will not be shipped until we receive the payment.


This email address was given to us by you or by one of our customers. if you feel that you have received this email in error, please send an email to [protected]@chinaecarts.com


Copyright (c) 2012 chinaecarts.com. powered by zen cart

This email is sent in accordance with the us can-spam law in effect 01/01/2004. removal requests can be sent to this address and will be honored and respected.


Chinaecarts terms
Address: room 5188, seg building, huaqiang road, shenzhen, china
Website:www.chinaecarts.com
Email: [protected]@chinaecarts.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

268 comments
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Willy242
York, US
Feb 20, 2009 2:56 pm EST

FOR ME IT WAS A $50 WAL-MART CARD. I HAD NO IDEA I WAS SIGNING UP FOR THIS 'PRIME TIME SAVINGS' OUTFIT. I STILL DO NOT KNOW WHO THEY ARE AND WHAT THEY DO. WHAT IS MY SO-CALLED BENEFIT FOR JOINING THIS COMPANY?

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George H. Miller
Hagerstown, US
Feb 18, 2009 3:14 pm EST

Prime time savings is conducting a scam as you can see by all of the complaints on this web site. I have been charged $16.95 a month since October 2008. The number that they show on their charge is [protected] but when you call they cannot hear you and they hang upp. My guess is that this is part of the scam. I was able to get the charges cancelled by calling [protected] and speaking to Leslie who handles customer service for Prime Time.

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sally
jacksonville, US
Feb 12, 2009 11:43 am EST

They got me too ... call [protected] and demand cancelation and a refund. they are not nice about it but tell the you have reported them to the FTC. I am suppose to get a refund also. Make sure you get the representatives name, cancelation # and refund #, then call your credit card company and put a block on them as well . Good luck - it took me all day to handle this. What a SCAM

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Peter Barnard
Bristol, US
Feb 06, 2009 4:24 pm EST

We just notice the debit twice from Prime Time on our Acct. I don't even know what this is?
We never ordered it and have know idea how they got our acct#.
We tired calling a number and keep putting us into another #. with no person to talk to.
We have called our bank to put a stop on the debit.
The only thing we have ordered online lately was a airline ticket from Cheaptickects, for our Marine to come home.
Plus we have not recieved anything from this Primetime Savings! What a SCAM!

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Whitney
Great Falls, US
Feb 03, 2009 3:34 pm EST

I agree that this company is totally ridiculous. You call the customer service number they give you on there site and off of my bank statement ([protected]) and you are never given a chance to talk to a human. Just a mesage saying leave us a message and we will get back to you. I called my bank and there was nothing they could do until it posted since right now it's just an authorization. I then found this site and decided to file a complaint with the BBB, I reccommend this to everyone so that we can get this company shut down. I think it should be illegal to take peoples information when they order something and sign them up for something without their direct permission. Then finall I too called the number: [protected]. I spoke a girl name Jenny she said her system was down but that they did handle the customer service for this company. She took down my information and said that as soon as her system was up and running she would make sure that it would get cancelled and I would receive an email confirming that I should be receiving a refund. I told her that it was ridiculous becaue I've never even heard of this company and what they do. I urge everyone who has been a victim of this company to report them to the BBB and not to click on any popups or anything like that. Together as consumers we can stop this company and put them out of business so that this doesn't keep happening to people.

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Cate
, US
Feb 02, 2009 12:44 pm EST

I called this number: [protected] and was put on hold for a short time. After that someone named Jessica took my call and told me she was cancelling the account and would refund my money. Hopefully it happens. If not I've already contacted the bank and changed our card number.

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Cate
, US
Feb 02, 2009 12:30 pm EST

Prime Time Savings charged our debit card 16.95. I think it was after my husband ordered something online. He said it asked him if we wanted to add something to the order but he clicked no. I've called the number listed on our bank statement: [protected]. It is an automated system and no matter what option I choose I am told that their reps are busy and to leave my information and they will call me back. I actually did leave my cell number, but two days later, still no call. I've called my bank and disputed the charge and have cancelled that debit card number. So at least they won't be able to continue to charge us. It's amazing that they can take the money from our account without our permission and then there is no way to contact them.

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Sheri
Hilo, US
Feb 01, 2009 10:07 pm EST

I too had the same experience. I made a purchase that was totally unrelated to this company and this is how I believe they obtained my account information. I was billed $16.95 for somekind of membership that I DID NOT authorize! Keep in mind...I DID NOT give any of my personal or account/credit card information to this company! Please beware of "Pop-up" ad's! Apparently, they can and will obtain your information and take advantage of you!

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unidentified business owner
Chattanooga, US
Jan 24, 2009 12:17 am EST

Background: I own an ecommerce site similar to target, wal-mart, ect. We were contacted by a marketing agency (by email) to display a banner on our order confirmation page displaying some simple adds. The email stated that for displaying these adds we would get paid $1 per view regardless if the banner was clicked. This ad was supposedly risk free as it was displayed on the confirmation page as a last see item so as to not affect sales numbers.

How it works to get your info and charge your card: On the original legit e-commerce site you buy something and work your way throught the checkout process (entering your credit card, address, ect.). On the confirmation page you will encounter the ad banner offering free gift cards namely with a $10.00 cash back offer. You say to yourself what the heck I'll take it if its free, so you click on it. You are taken to a site called www.premierprograms.com where you click on the offer. It then tells you your card will arrive shortly (yeah right). What is going on behind the scene is this: Your information was gathered on the legit site (while you were going through checkout (remember)? This information is stored and sent in a token upon your clicking of the offer. The resulting company Primetime Savings in turn takes your info and sets up a revolving charge on your card. How they can legitimately do this without your knowing it is beyond me. I went throught the whole demo of the offer (sent to me by the marketing rep), and it never once asked me for permission to charge my card (a bogus one of course).

So beware folks. If you encounter an e-commerce site with this banner on the confirmation page, DON'T CLICK ON IT! As a matter of fact don't shop there again because they evidentlly don't value your personal information as much as you do.

We don't display ads anywhere on our site, so would never agree to display anything like this. I did some research because it sounded a little to good to be true. ($1 per view i mean come on) That $1 would unfortunately come out of your guys' bank accounts. Take it from a business perspective. NOTHING IS FREE

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tara
, US
Jan 21, 2009 10:46 am EST

this company has taken money out of my account without my permission.. this is rediculiss considering that money is so tight these days. i am very upset with this.

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ton
Bainbridge, US
Jul 12, 2016 6:27 am EDT

Acai Berry seems to be the one responsible for charges stemming on credit card statements with prime time savings. That is what my credit card company advised me. I never heard of them but after I ordered a free trial of the acai berry detox and cancelled my subscription right away this prime time savings appeared on my credit card. Call them and it is always busy. I will file a complaint with the atty general in pa and fl. and rest assured if it is my last breath I will get my money back. In fact since it was a credit card I have disputed it and the 16.95 has been credited. My credit card company could not get through either. I tried the number provided here and go figure it is after 9pm and they are now closed.

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marti
Sacramento, US
Jan 20, 2009 5:41 pm EST

GOT ME! they got me for $16.95 a month for the past 5 months, I have no idea who they are or what im paying for. They said I signed up for a $50.00 target gift card, now why would I sign up for a $50.00 gift card and then have them take out $16.95 a month for what? When i called [protected] i spoke to angela who was short and did not offer me any help, she siad that in order to get a refund which would only be the last month billed i would have to fax them my last bank statement, now comm'on why would i do that? i asked what phone # was used to buy their product she said there was not a number given, then i asked what mothers maden name was used or anyother password and again none was given. i asked for a supervisor and was told there was not anyone above her, then i asked her if she owned the co and she said no, ok then there is someone above you and i want to speak to them, oh they will call you back within 24 hrs, , , RIGHT! i called the bank and they put a fraud case on it and will refund my money. just goes to show you what you can do with a computer and access to people's account numbers. my dad always told me NOTHING IN LIFE IS FREE, keep that in mind when you get the 'FREE' OFFERS...

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Michelle
League City, US
Jan 12, 2009 10:08 pm EST

I just got off the phone with my bank. This so called company charged me $16.95 in November 08 that I did not even notice until they charged me another $16.95 In Jan 09 and my bank charged me $70.00 in overdraft fee's. The bank is going to credit me back, close the account, and investigate this company. Earlier today the bank gave me the number to call them since I had no idea who this company was. Prime Deposit [protected] I called numerous times today for the line to be answered by the same female rep every time who put me on hold for 20 mins to pick back up and ask me to hold some more due to high volume of calls. I would call back to get the same treatment until I seen this site. Thanks to all of you I called my bank to dispute this charge, and closed the account. In Nov 08 I took a online survey saying I would get a $100 grocery card, at the end of the survey I had to buy something. I bought some health pills for $5.00 that turned into $39.95 on my bank statement. I had disputed this charge as well. All I know is that survey has my address, bank information, and I believe this company is involved with the survey scam for I have never recieved the $100 grocery card. Be careful out there everyone.

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Linda
Canyon Country, US
Jan 07, 2009 12:44 pm EST

Forget the BBB. They could not help me. The so-called Company kept refusing to answer the BBB. They did not settle the claim. I tried to call Primetime Savings and was on hold (on my cell) for 45 minutes then was cut off - this happened about 4 times. It seems I can't get this resolved. And they are STILL taking money from my account. I will get my bank involved and that will take about 6 weeks to get done.

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anonymous
nantucket, US
Jul 12, 2016 6:27 am EDT

*****************RED THIS*********************

HERE IS THE INFORMATION FOR THE BETTER BUSINESS BEARUE THAT OVERSEES THIS COMPANY. FILE A COMPLAINT! YOU MAY GET YOUR MONEY BACK AND EITHER WAY THEY WILL BE PUNISHED!

BBB of West Florida, Inc.
(Clearwater, FL)
2653 McCormick Drive
Clearwater, FL 33759
Phone: [protected]
Fax: [protected]
Email: info@bbbwestflorida.org
Web: http://www.bbbwestflorida.org

JUST GO TO THEIR WEBSITE AND FILE A COMPLAINT

HERE IS PRIME TIME SAVINGS INFO YOU WILL NEED IT TO FILE A COMPLAINT WITH THE BBB

Phone: [protected]

Primetime Savings™
Attn: Customer Care
PO Box 41171
St Petersburg, FL 33743

PLEASE TAKE THE TIME TO FILL THIS OUT!

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Judy
, US
Dec 12, 2008 7:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Just noticed a charge on my credit card from Primetime Savings. Fortunately, they also sent me an email advising me that I had become a "member" of whatever this is and that my credit card would be charged $16.95 each month. Called Mastercard & they removed it - but I'm calling [protected] to cancel as soon as they open. I am also going to contact the Better Business Bureau & see if they're listed there.

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Michaela
4439 Yellow Mountain Road, US
Dec 09, 2008 12:38 pm EST

I just had a charge on my account .. they said that I did an online survey BUT didn't finish it. I called [protected] and they said that they would refund the money

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anonymous
,
Dec 02, 2008 6:50 pm EST

the same thing happened to me, go to this website https://www.primetimesavings.com/contact.html to get contact information for the company. THey will refund your money and cancel your account

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carol schwartz
,
Dec 02, 2008 5:34 pm EST

I just looked at my checking account and the same thing $16.95 .
For what ?Nothing I ordered or want I'm waiting for a call back from
the bank with a number, i stumbled on this page looking for some
information on the company, so i quess I'm in a BIG boat along with
all you guys .Any body really get their money back?

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Jim
,
Nov 24, 2008 1:14 pm EST

My account has also been charged $16.95 both in October and November. I spoke to a young lady named Jane and told her these charges were fraudulent and I want my account refunded. She stated that they could not refund any funds over 30 days old, but would refund the last charge. She provided me with a confirmation number. Needless to say, the account has not been credited back. I am waiting for a response to 2 e-mails I just sent them. Let's see if I get a response. This company is as crooked as a pay day loan company.

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BRIDGETTE
,
Nov 21, 2008 8:39 pm EST

I too noticed that $79.95 HAD BEEN TAKEN OUT OF MY ACCOUNT WHEN i WENT IN TO SEE HOW MUCH MONEY THAT I HAD SO I KNEW HOW MUCH MONEY I WOULD HAVE AFTER I PAY MY CAR INSURANCE TO FIND THIS CHARGE DEDUCTED FROM MY ACCOUNT. i WAS BESIDE MYSELF AND IN TEARS, I CALLED THE COMPANY AND THEY TOLD ME I WAS A MEMBER OF SOME SHOPPING CLUB THAT I NEVER AUTHORIZED. I AM RECENTLY A WIDOW AND AM STRUGGLING TO MAKE ENDS MEAT FOR MYSELF AND MY 2 CHILDREN AND THE PERSON THAT I TALKED TO AT THIS "800" NUMBER SAID GOOD LUCK B?!*CH THEN HUNG UP. I CALL BACK AND ASK FOR A SUPERVISOR, THE SAME PERSON TOLD ME TO GO "F" MYSELF I'D NEVER GET MY MONEY BACK. I HAVE NO CHOICE BUT TO GO TO THE BANK TOMORROW AND CLOSE THIS ACCOUNT AND TAKE WHAT FUNDS I HAVE LEFT AND PAY MY CAR INSURANCE THEN I AM BROKE W/ MNO TURKEY DINNER FOR MY KIDS WHEN THIS IS THE FIRST tHANKSGIVING WITHOUT THEIR DADDY. I CAN'T BELIEVE THAT PEOPLE CAN GET AWAY WITH THIS AND WHAT CAN WE DO TO MAKE A DIFFERENCE. I HAVE BEEN SICK OVER THIS ALL DAY AND IN TEARS. wHAT CAN WE DO?

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Harry Olmstead
,
Nov 20, 2008 4:46 pm EST

I too was scammed by Prime Time for 2 mos @ $16.95 mo. I didn't catch in in Oct. so they said even though I never used their services they can only give me back my current month if I fax them my account statement. I never heard of this company until I checked my Nov bill statement. I didn't catch it on my Oct statement, but I went back and found it. I too am reporting them for deceptive practices and credit card fauld. Has anybody heard back from the BBB yet? They told me that their mailing address is Prime Time Savings, 2063 Main Street, PMB 204, Oakley, CA 94561. I spoke to a young woman named Angela and asked her how she could live with herself working for a company who uses deceptive practices to get business. We should blast them with phone calls and faxescost them some money. Their number is 1-[protected] and fax to 1-[protected]. Let's have fun with them fax garbage to them and tie up their phone numbers.

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jdubb1226
,
Nov 20, 2008 2:58 pm EST

Yep! They got me too. $16.95 for 3 months. It happened when I bought the Pedi-Paws online. A window pops up & ask if you want the free walmart card. Once I clicked yes, I was signed up for a coupon club membeship. Bank statement says PrimeTime Savings is who they are. Looked them up online & called [protected] & cancelled. They want you to jump through hoops of fire to get your money back. Just cancell...JW

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Anita
,
Nov 20, 2008 9:23 am EST

The number to call for Customer Service is [protected]. It is in Clearwater Florida.

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Anita
,
Nov 20, 2008 9:19 am EST

Well this company came through with the credit of $16.95 on Nov 7th. Great!

On 11/17, however, they charged me for $16.95. Does this company think I will only make sure they credit me but not notice they charged me again? I am getting tired of this. Is there anything Better Business can do?

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Primetime scam
Apopka, US
Nov 13, 2008 7:14 pm EST

The phone number is Phone: [protected]
Unfortunately for me I did not see that I was being charged until the third month. When I called I spoke to a manager who told me that only one of the charges could be refunded, but I would have to fax over my bank statements in order to do so. Are they crazy? I would like to know how they continue to get away with ripping people off. Supposedly I clicked a link that signed me up to some savings plan which I never received any information about, yet continued to be charged each month without using it, and they will not re-fund the charges. The company shows up as Prime time savings on my account I hope they get sued stupid.

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Lori F
,
Nov 12, 2008 2:28 pm EST

I just had $16.95 withdrawn from my account by this company. I have no idea who they are and did not give them permission for this.Something has to be done about this.

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rhodmelda houston
,
Nov 11, 2008 7:35 am EST

i was suppose to receive 39.95 for check #17940 and 49.95 foe check #66133 as of 10-09-2008. i have not received these checks as of 11-10-2008. please advise by e-mail or phone [protected] as soon as p[ossible than k you rhodmelda houston

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Lynette
,
Nov 07, 2008 10:44 am EST

Which number did you call? I'm trying to get thru to cancel mine, and I keep getting a vmx.

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Anita
,
Nov 05, 2008 12:25 pm EST

I was amazed to find a charge from "Primetime" on my credit card statement for $16.95.
Who are these people? How did they get my information? I called and had a very nice customer service rep. cancel my membership. It, of course, will take 7-10 business days to credit my card. I am waiting for this to happen and on the 10th business day I better show a credit on my account.
How can they do this?

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warren stovall
,
Oct 31, 2008 10:09 am EDT

I was being charged $16.95 a month. I called [protected] and they said they would canx it.
Seems that if you order some products online you are automatically signed up for this service unless you cancel it.

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WANDA R WILLIAMS
,
Oct 27, 2008 10:41 am EDT

I did not authorize 39. 95 to be debited from my account on your check number 83628. I want my money credited back to my account now!

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WANDA R WILLIAMS
,
Oct 27, 2008 10:20 am EDT

MY ACCOUNT HAS BEEN CHARGED 39.95 FOR SOMETHING I DID NOT AUTHORIZE. I WANT TO KNOW IF THERE IS A NUMBER THAT I CAN CALL TO SPEAK WITH SOMEONE TO HAVE MY MONEY CREDITED BACK TO MY ACCOUNT!

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J.Cumberland
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Oct 25, 2008 4:43 pm EDT

To The eClubUSA Employee: What absolute rubbish! You have taken the $3.95 followed by two electronic transfers for $64.50 and you have NEVER sent me an e-mail informing me of these transactions. In fact, I have NEVER received any e-mail from you whatsoever.

You sent a letter with a Member ID on it which is not accepted on the website and if you request for a lost or forgotten password or Member ID it says it has sent it to the e-mail you specify but it never arrives in the inbox. You are a scam artist, I know, you know it and the other people on here know it.

Well I have got news for you. I am going to sue your company to the full extent of the law and I will get back my money which I never authorized you to take from my account, plus the overdraft charges you caused by taking it.

If anyone else here wishes to send me details of their complaints against eClubUSA with reference to fraudulent activity please by all means do so. I am being represented by Reed Smith LLP and we are in the process of compiling a lawsuit against eClubUSA and investigating their illegal activities. Please, if you do want to join the mailing list, be sure to state which State you are from as laws vary from state to state and Reed Smith LLP are acting on behalf of Washington State Law.

To join the mailing list, please send an e-mail to: LawsuiteClubUSA@inbox.com and give details of your complaint. You will receive a response within 7 days and if requested you will be added to the distribution list which will keep you up-to-date with developments.

As of 10/23/2008, Reed Smith LLP have begun the process of filing a complaint against eClubUSA to the Court and are waiting for a summons to be issued by the clerk of the court. But it is NOT TOO LATE TO ACT, This complaint will state that one or more plaintiffs is seeking damages or equitable relief from one or more stated defendants, and will identify the legal and factual bases for doing so.

Again, that e-mail address is LawSuiteClubUSA@inbox.com

For further information on Reed Smith LLP visit their website
http://www.reedsmith.com

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jack
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Oct 24, 2008 5:19 am EDT

A TOTAL F-ING SCAM SOMEONE SHOULD SHUT DOWN THESE ### ASAP-THEY KEEP CALLING US WITH A PRE RECORDED MESSAGE SAYING THAT THEY HAVE CHARGE OUR CHECKING ACCOUNT AND NEED TO CONTACT ConsumerBill.com---WE NEVER ORDERED A THING OR HAVE GIVEN OUT ANY ACCOUNT INFO TO ANYONE, WE HAVE ALSO RECEIVE CALLS FROM THESE ### TRYING TO GET OUR BANK ACCOUNT INFO - WE TRACKED A PHONE NUMBER BACK TO [protected]-AND [protected]---BEWARE THIS IS A TOTAL SCAM IF THEY GET YOUR BANKING INFO YOUR BANK ACCOUNT WILL BE RAPPED.

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Nikki Tyger
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Oct 22, 2008 1:07 pm EDT

Got me too...49.95 plus an overdraft fee of 33.00 which happend last week 10/17 and then today again 39.95 which resulted in another overdraft fee.

My bank too is investigating. I do believe that I too will have to open a new acct, which stinks since may of our bills like car pymt and ins are auto ded. Plus our checks are direct deposited. It is going to be a huge headache, I can see this now.

Can anyone explain to me how it comes through as a check...and how this is legal?

Thanks.

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Moneek
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Oct 21, 2008 3:35 pm EDT

Hello All,
I was scammed also. I contacted the BBB in Nevada but because they are not affiliated with the BBB then they can't force them to respond. The BBB gave me a number to call in the State of Nevada. It is the Nevada Department of Consumber Affairs [protected]) and they can put a stop to this company. I talked to Mike Hasltine and he said go to www.fyiconsumer.org and click on forms, and then complaint forms, and then the Reno Nevada address. The company real name is "Customer Service Inc" and the consumberbill.com is not to blame. The consumberbill.com is their billing department. I was advised to print the complaints that are listed on the internet as well as any information regarding to your issue. If you want to talk to the correct person call [protected] and also file a claime with the above address and BBB. The BBB said they have 148 complaints about this customer but contact the Nevada Consumer Affairs to put at stop to this company. Mike told me this company has to make the terms and conditions readable and noticable and they can not go in your bank account by hacking this information from the Payday loan website. I received a copy of the terms and conditions. It says they will debit your bank account for the monthly dues of only Seventeen dollars and Ninety Five cents and a one time enrollment fee of only Forty Nine dollars and Ninety Five cents after the 7 day trial period. Remember this is a risk free offer and for your convenience, you can contact us via phone or chat at our customer service site of www.consumerbill.com within the first 7 days to cancel, and you will not be charged/debited the monthly fee. However, if we accidently missed the terms and conditions, they are taking the $49.95 before the 7 day trial so they are breaching their terms and this is unautorized. We have a case. Please take immediate actions because per the email they sent me today, after the $49.95 and the $39.95, they would charge either $16.95 for one and month $17.95 for the either.

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harry kyle
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Oct 20, 2008 5:57 pm EDT

I did receive an email confirming cancellation of the membership, and a fax showing authorization to refund my money, it is being sent thru a company called authorize.Net, maybe this can help someone, go to clarkhoward.com and report these complaints to him, he is a syndicated consumer talk radio here in atlanta and will love to put this on his website.

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harry kyle
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Oct 20, 2008 3:47 pm EDT

While checking my prepaid credit/debit card, I found a charge for 16.95 for primetime services, with a clearwater fla address, I finally got thru to them, and after being rudely treated by a customer no service rep, I was transferred to a supervisor, I told her that I did not authorize the charge, he name is Shanna, she appearred to be very cooperative, cancelled the membership and stated she was returning my money that it would take 5-10 business days, I told her that there were a lot of complaints out there, she genuiely seemed shocked, and said she only does the customer service for them but she wanted to look them up. Time will tell, I will write back once it is credited, she is supposed to send me a fax stating it was returned. Lets hope she keeps her word. Harry Kyle

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NAAMAN F. MOSS
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Oct 20, 2008 3:32 pm EDT

THIS COMPANY TOOK $49.95 OUT OF MY CHECKING ACCOUNT ON 10-15-08 SENDING MY ACCOUNT INTO OVERDRAFT AND COSTING ME AND ADDITIONAL $64.00 IN FEES. WHEN I CALLED THE PHONE # [protected] AS POSTED ON MY BANK STATEMENT I WAS ADVISED TO GO TO THE WEB SITE WWW.CONSUMERBILL.COM BY A AUTOMATED SYSTEM TO REQUEST A REFUND WHICH LEAD ME TO THIS SITE SOMEONE PLEASE HELP TO STOP THESE PEOPLE!

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