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flight seat reservation
China Southern - No Service, No Customer Support
For a combined family vacation with a work related conference in New Zealand we chose to fly China Southern from Amsterdam to Christchurch, via Guangzhou. On our way home we travelled via London and on August 31st we boarded flight CZ303 - Guangzhou-London. We had reserved and paid for four seats, two bulkhead seats and the two seats behind so we could sit together, have extra legroom and make it easier to get in and out of seats. We had paid for the seat reservations (5600 yuan in total, 1400 yuan for the Guangzhou-London leg). Not cheap, but worth it. However, while boarding we were told our reserved seats were cancelled because of a change of airplane. We got seats scattered over the airplane, not together and no bulkhead or extra legroom seats (just regular economy class seats). No compensation for the sudden change and inconvenience was offered but we were assured that we would get our money back. That has still not happened. After six weeks we finally received a refund of 700 yuan for two seats but not the 700 yuan for the other two seats. In the past months I have sent customer support of China Southern over 10 e-mails and tried to contact them by phone. E-mails are not answered (no response at all!) and after being on hold for over 10 minutes on the international phone number I have given up hope that this will work. Effectively, China Southern has stolen 700 yuan from us, has highly inconvenienced our flight and conveniently ignores communication and refunding. Maybe worth considering this attitude when choosing an airline to fly to China.
my checked luggage was damaged
I took the CS air from GuangZhou to Singapore at 18:25 on 21th Dec, 2018. When arrived in Singapore, I picked up the checked luggage and went home by taxi. But when reached the home, opened the luggage. One metal track was damaged, which was bend in the process of air transport. This metal track will be used as lantern support. Now I should have to apply for compensation. Pls kindly help.
My contact: +65 [protected]
email: [protected]@gmail.com
flight delay
南航 CZ3918, flight on 4月30日, target depart from 无锡硕放机场 at 19:00, and arrive 广州白云机场 at 21:10，was delayed 4 hours at 无锡机场, reason given by 南航 is thunderstorm at 广州, at similar time the flight from ShengZhen airlines at 无锡硕放机场 was departed from 无锡 & arrived at 广州 on time ! Do you believe the flight delay reason given by 南航 ? The most upset thing is, those passengers used this CZ3918, to do transit at 广州白云机场, all were missed their international flights at 广州, due to this南航 flight delay, worst case is, at that time, it was already 1 am midnight, and no assistance/ concern from 南航, start from check in counter at 无锡硕放机场, 南航on flight travelling, until you reach 广州南航 air ticket check in counter. Do you dare to take this 南航 local flight for your next international transit ! SUCK !
Is China Southern Airlines Company legit?
China Southern Airlines Company earns 91% level of Trustworthiness
Perfect Trust Endorsement: China Southern Airlines Company achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for China Southern Airlines Company. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
China Southern Airlines Company has registered the domain name for csair.com for more than one year, which may indicate stability and longevity.
Csair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Csair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Csair.com you are considering visiting, which is associated with China Southern Airlines Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
According to our analysis, China Southern Airlines Company appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
China Southern Airlines Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- China Southern Airlines Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to China Southern Airlines Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
airline cancelled flight
Worst possible international airline!
Flight from lax via can to mnl was nothing but problems from the check in counter (lax) to landing (mnl). Seat selection/special diet meal request which were done months prior to flight(s) didn't exist upon check-in nor was the request honored at check-in.in flight service was non-existant. Please don't bother us attitude from flight attendants.
Return flight from mnl to can was cancelled by cs airline. But they booked another flight from mnl without any connecting flight to lax. After days on the phone with cs airline and vayama we still don't have any sense we'll get a connecting flight without staying over night in the terminal at can. Csa's us call center only answers calls monday thru friday, 9am to 5 pm pst and this is an international company, what do you do if you have a problem after 5pm or on the weekends. Do not use this airline or travel company!
This airline's primary concern is every seat is full and to heck with customer service or passenger comfort.
We flew this airline to Guilin and back from Hong Kong. Getting there was no problem. On arriving at the airport for the return journey, we were informed that the flight was cancelled due to insufficient visitors and that we were rebooked to fly the next day. When we asked why we were not informed, we were told that our agent should have called us. Well, we booked through a popular travel website and we had no working number in China. To give them some credit they did put us up in an incredibly creepy Soviet style hotel near the airport ( virtually empty and lights were switched off in the hall to save m and meals were included.
Overview of China Southern Airlines Company complaint handling
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China Southern Airlines Company contacts
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China Southern Airlines Company emailscsnib@csair.com100%Confidence score: 100%Supportwebmaster@csair.com93%Confidence score: 93%it
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China Southern Airlines Company addressBaiyun District, Guangdong Province, Guangzhou, China
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