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Chili's Grill & Bar
Chili's Grill & Bar Customer Service Phone, Email, Contacts

Chili's Grill & Bar
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www.chilis.com
www.chilis.com

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4.2 2009 Reviews

Chili's Grill & Bar Complaints Summary

25 Resolved
370 Unresolved
Our verdict: If considering services from Chili's Grill & Bar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chili's Grill & Bar reviews & complaints 413

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T
7:32 pm EDT

Chili's Grill & Bar unethical behavior

I have had a couple of bad experiences at the Chili's in Ruston, LA. The first time the seats for my mother and myself were given away 5 minutes after being seated when I assisted my elderly mother to the restroom. After being seated again, we waited over 10 minutes for a waiter to come to our table. At that time we left. Today, myself and a friend stopped in for lunch after visiting a local attraction. Our drink order was taking on time and delivered but we had to wait to give our order. My appetizer of Chips and Salsa took close to 10 minutes to be delivered. My glass was totally empty and I had to ask for refills each time I needed more. A side order of mayo was left off my burger and it took over 5 minutes for them "to bring some up from the back". By the time I finally got my mayo, by burger was luke warm. Our waiter was unapologetic for any delay. When we left I accidently left my cell phone. We were over 20 miles away when I noticed it. My friend called back while we were on our way to pick up some flowers by 4:00 which we shouldn't have had to rush to in the first place if not for the slow service. The lady that answer which I later found out was a manager was very rude and insisted no phone was turned in that morning and we were there 30 minutes earlier. She claimed she looked and said no phone was turned in. After we picked up the flowers we headed back to Ruston and I called to speak to the manager which turned out to be the same person my friend talked to earlier. I insisted the phone must be there and after being on hold several minutes she returned and stated the phone had be found. I informed her that I was on my way. We arrived about 25 minutes later and the hostess up front was not aware of a lost phone. She went to back to check with the manager and my previous waiter appear and picked up the kiosk where my phone was still laying where I left it. After it was found the manager did not even put it up for safety. It could have been easily taken between the time she found it and I arrived back to pick it up. Bad service and so-so food, I will not be back to this Chili's.

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R
12:38 pm EDT

Chili's Grill & Bar your service and food delivery.

i went to chili last night with my husband, daugther and her husband and my sister along with two grandchildren. The service was horrible! the waiter would come over and take the drinks order and disappear for 10 minutes before bringing the drinks and salsa and chips to the table. The coffee was cold! He then dissappear again and came back to take the order. When my grandkids received there grilled cheese sandwichs and french frieds. They were stone cold! The cheese was not melted or was the toast toasted on the grilled cheese. A women lady came by and took them and never appolize or said anything and gave us a funny look. my daughter food came and then finally the kids toasted cheese came. Everyone was there eating and the waiter came over and i asked about my boneless chicken wings and he said it takes longer then regular chicken wings. The boneless wings came out after everyone ate and they never appolize. The waiter kept going from one table to another, did not have time to refilled are drinks.

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L
10:30 pm EDT

Chili's Grill & Bar order was not made right.

Had ordered a carry out and even gave a tip and when i took it to my Gr.daughter's school for her birthday it was wrong and when i called the lady manager she said she would send my gr. daughter a gift card and took all my information and nothing was ever done and even after i went online i herd nothing back this happened 03/06/2018 at 11:33 AM Chili's Grill & Bar Paris#1295 1105 NE Loop 286 Paris, TX 75460 . Service L.T. THANK YOU LINDA MARSHALL

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Update by Linda posey
May 01, 2018 10:52 pm EDT

Management and workers dress filthy and hair hanging all over the place and service was bad not to mention the place and the rest room walls were falling down and baby changing table had mold all under it and on walls and my husband went in the men's restroom and the urinal was covered in plastic and not working and the stall walls were falling over and it was just nasty, we will not go back until things change.

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C
2:23 pm EDT

Chili's Grill & Bar I had hair in my food.

chili's grill and bar n. little rock #234 serve-Jessica table 135/1 date 4/19/2018 time 9:27 pm #20049 . the server took my food back to be remade in 1 min my food was back presented to me. That was to fast for me so I asked my server for my bill. my server stop the supervisor to made adjustment on my bill he stated no we remade the food. As I was paying the bill I ask Jessica to tell her to ask her supervisor can I speak to him. Noah came over to the table and I told him that was unprofessional how he handle this situation. I can smell alcohol all over him, so I stop talking and ask for corp. number. The number that was giving to me was [protected]. I called left messages no response.

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S
4:36 pm EDT

Chili's Grill & Bar food presentation

Wife and myself went to chilis on 75th st., downers grove, illinois this past Saturday. She got the chicken enchilada and I got the steak enchilada.
the restaurant was half full at approx. 4:30 pm.
Food took a while to get to us.
When it did arrive we found both plates had cold food.
Meaning the echilladas were barely warm and the rice and beans were cold.
Informed waitress of this but all she would do was to give us another of of rice.
Nothing else.
Poor customer service from waitress.
It was a waste of $25.00.
[protected]@msn.com

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A
6:04 pm EDT

Chili's Grill & Bar my id

My ID has a small tear and they say it's not legible. However it's only in the corner and not through my face or my birthdate or address. The manager also walks around and sees out food is cold and does not acknowledge it. This is horrible customer service. He rolled his eyes and also when I asked him why he told me it was not legible. However it was barely faded but every word was readable.

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C
12:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chili's Grill & Bar service - or lack of... took 3 hours to get our food

On sunday, march 25, 2018, my family and I went to chili's in peachtree city, georgia for lunch. Worst mistake ever made! We arrived there around 12:15pm. We were seated promptly. But that was the end of a nice lunch experience. We finally had a waitress stop by and took our drink order. Then about 30 minutes later, she came and took our food order, after 2 hours we still had not received our food. So I requested a manager come to our table. The manager came and said he was sorry and he would send a free dessert to our table. Very nice - since there were 6 of us and he send one dessert. Anyway - I emailed the manager of this place, and she responded and said she would like to talk with me and to please send her my contact information. I sent this right back to her. I never heard from her! This explains why this place is so horrible. The employees are only as good as their manager and it became quite clear that she has no idea what to do or how to do it. I will never go back to this place and I have and will continue to tell as many people as I can come in contact with to never go there again! I just want to see if you have any intentions of responding to me! I will wait and see. Hope you have a nice afternoon... And if you go out for dinner tonight - please don't to a chili's! You will have a horrible experience - and take 3 hours to get your meal! Thank you for your time.

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3:11 pm EDT
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Chili's Grill & Bar side salad

I ordered a side salad and it was nothing like the picture, which I expect for restaurants who don't take pride in how the present their dish. But my salad was literally missing half of the ingredients the menu stated it would have. When I asked about this the waitress told me "that's how they always come out" but the menu is misleading, I still had to buy it. The false advertisement was very disappointing.

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A
2:17 pm EDT

Chili's Grill & Bar I am complaining about the service and the food

The waitress was rude and wasn't focused on us at all. We never received a refill on any of our drinks and I've dine before and my total has always been about 24 or 25 dollars but this visit was 29.79 I don't understand and when I was trying to understand why NO ONE was around because they were about to close. So I was forced to pay for it because I didn't want to just walk out. Secondly the food was terrible and LATE ! I would like my money back because I paid for something that I didn't feel like was worth the pay .

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S
9:16 am EDT

Chili's Grill & Bar food service and food

My family of seven went to Chili's on a Saturday afternoon to celebrate my birthday. While the server was pleasant enough, the drink orders were served by someone else and were wrong. The food took longer than expected and when it arrived there were several problems. My husband's steak from his steak and shrimp fajitas was gristly. My husband asked for two extra flour tortillas and they never arrived. My daughter ordered a sandwich with side of broccoli and received cold french fries instead. My daughter in law asked for ranch dressing for her chicken crispers and received barbecue sauce instead. My chicken tortilla soup tasted like a pile of chicken with some nacho cheese sauce mixed in. It seemed quality control went out the window. I don't know if or when I'll be eating at Chili's again.

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C
9:44 pm EDT

Chili's Grill & Bar management

My daughter Lyzetty Deyanira Barreda was a server at the brownsville location up until last Sunday (Easter Sunday) I need to file a former complaint against Chili's management. There was a guest that yelled and insulated my daughter. She cried in front of the guest while he continued to yell at her since they were out of whatever he ordering. My daughter called me crying from the restroom. The guest turns out to be a brother or a former waiter from chili's whom was working that night. Bottom line management forced her to stay and continue serving people while she was crying hysterically. I rushed over to pick her up since Claudio (manager) did not handle the situation accordingly. Then, Leny (guest brother which is a waiter there) gaveher a hard time as well. By then she had a panic attack outside chili's parking lot. Another waitress tried to assist my daughter. I rushed her to the hospital since her hands curled up and her face was going to the side. It was the worse night of our lives. I will hold chili's responsible for my daughters hospital bill.

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M
1:47 pm EDT

Chili's Grill & Bar service, food time waiting

We just left chilis in orlando fl on west colonial drive.. We got there at 1230pm at first our waitress was very attentive taking our drink orders coming right out with them. But after that omg... We waited 1hr and 15 min for our food. The waitress explained she didnt put the egg order in right for his sunrise burger.. We were like its ok but 30 more min go by no food everyone that came in after us had ate and were gone. At this time my husband wants to just pay for our drink and appetizer and I say just give them a couple more min. They finally came and the fries were cold my son was eating his boneless chicken wings he had nothing to drink... We tried to get someone anyone at this point to refill his drink no one about 20min later our waitress finally came back I asked her for the bill 2 to go boxes and 2 to go drinks we got the drinks no bag no bill... We finally figured out how to use the kiosk and paid 50.00+ on our bill then no reciept paper came out.. Mind u its after 2pm and we are now leaving finally

I will never ever ever return to this location again.

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E
2:26 pm EDT

Chili's Grill & Bar food was horrible

After a long day of work and school my family and I went to chili's I ordered the Cajun chicken pasta which was absolutely COLD I even sent it back and I got it back for the second time still was cold. I hate I wasted my money here this is the second time that this has happened something has to me done people pay to much money for it to be wasted on ice cold food!

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G
4:57 pm EDT

Chili's Grill & Bar experience at chili's

Went today for lunch at Chili's at Hanes Mall Blvd Winston-Salem N.C. First of all noticed restaurant had a B grade health score of 85.5 Finally got seated no one at reception area. Chili's rest. no where near half full. Took 25 minutes to place an order should have left then . Took over 1 and half hours to get 4 little sit down orders . Got up and poured myself and wife tea refills. Spent over $36 for this poor service and experience. Paid by Kiosk so did not ask for receipt. Would like some kind of refund sent to

Greg Reinhardt
2548 Innisfail lane
Clemmons, N.C.

[protected]@att.net

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6:10 pm EDT
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Chili's Grill & Bar rib eye dinner

This is the third complaint regarding a visit on 03/25/2018. I ordered and picked up two dinners from your restaurant a Rib Eye and a Salmon dinner. The restaurant was extremely busy that night which may be the reason dinner was unsatisfactory it was over cooked it should have been medium, but it was well done hard to cut, dry and chewy. I don't understand why I have not heard any reply before now, I have been a long time customer both in the restaurant and ordering take out orders. I hate wasting my hard earned money.

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5:59 am EDT

Chili's Grill & Bar horrible general manager/burned me with plate

I went to have dinner with my family last evening and sat at the bar, ordered food, when the GM (yes, the General Manager) brought my good out, he handed me the plate and failed to tell me it was not. I burnt my hand. He argued with me and my boyfriend that it was my fault because I grabbed the plate. Never offered an apology or ice for the burn...NOTHING! We chose to pay for our drinks and leave. I went to the urgent care fown the road for treatment and am still dealing with the burns today. Very painful and unprofessional! I worked in food service for many years and know that you never hand a customer a hot plate without warning!

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10:38 pm EDT
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Chili's Grill & Bar ribeye dinner

I ordered and picked up two dinners on 03/25/2018. The Rib Eye was suppose to be medium but it was over cooked, hard to cut, dry and chewy. I'm sure because the restaurant was extremely busy that the meal was rushed and not prepared as ordered, but for me to pay for something that was not edible is not fair or reasonable. I have been a long time customer and normally look forward to eating either in your restaurant or ordering takeout. I don't think that just because I order takeout that the same care to prepare my meal is not of concern. I have the receipt but there is no order number on it just my phone number [protected] and the time I ordered at 6:44 PM.

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J
9:41 pm EDT

Chili's Grill & Bar chocolate molten cake

Humble # 32
To go order for molten cake @8:29 pm
Arrived around 8:35pm
Told to go server that i wanted Everything fixed because i was Going to eat it in the car
The server brought out the cake on an actual plate a little over 15 mins later, and i said I can Take this plate? He said no, i thought You were going to eat it here, i said Oh no sorry for the confusion, i wanted To eat it on my way home. As i thought To myself, why would i order At the to go if i was Going to be eating it here! He told me ok, he came out almost 10 minutes later with the same cake in a to go box. When i touched the cake, it was so soaked from the ice cream sitting on top of it for a long period of time. I told Him that that was unacceptable and can i just Have a refund. He told me to hold on he needed to get his manager. I thought Maybe she was going to come to see how can she fix the problem. She came to the to go counter and went straight to the register, she didn't say not ONE WORD to me. She did the transaction and the her words to me was "this is the voided amount, and this receipt is your proof" she didn't say sorry about that or anything, so i thought That was extremely rude of her to say she is management! My refund transaction was complete at 8:55pm. I was In chili's almost 40 mins waiting on a cake! And i really Wish i would have took a picture of the presentation of the cake when the guy brought it out in the to go plate, but i was not expecting the manager to respond in such inappropriate manner!
I drove to store #1258 on north Sam Houston, and ordered another cake!

My name is Jovonna 281)223.2145

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11:52 am EDT
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Chili's Grill & Bar service and food

I went to the restaurant to celebrate a new employment status, was very excited until i was sited, the server was not only rufe but seemed to be ill as well. First the appitzers came incorrect, then the fajitas i ordered from the $35.00 rita promo can [protected]@!. i ask the manager to deal with the situation 15 MINUTES later i was helped . Finally the bill COULDN'T be printed ? so u mean the $95 the kiosk read was error # 4! . as i sat and went over the bill with the waitress, she them with rolled eyes agreeded . i was still not happy with the amount billed because it was WRONG, but after 1.5 hours of pure ridiculousness i was over it!

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3:05 pm EST

Chili's Grill & Bar employee

dear Sir /Madam

my name is ghizlane and i am talking on behalf of my sister imane who was an employee of chili's marrakech/ morocco.

she joint chili's as a host 5 or 6 months back.. everything was cool but then the management started asking her to clean the bathrooms and tables.. i mean het job is a HOST as per my information HOST does not do this. anyway that was fine.. after working 4 months she decided to quit because of so much work and working 12 hours a day that was too much and she has to attend university too. anyway the pay was 3000 moroccan dirhams... so as she quits they paid her but they did not pay full amount for the last month. 1500 dirhams was still there. they said they gonna give it as a check... but almost 2 months niw and still they did not pay. she called and asked but the manage was mr. bourdane refused to pay the money giving us some useless excuses... kindly check the situation out and let me know please waiting for your reply and looking farwrd to your help.

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Chili's Grill & Bar Customer Reviews Overview

Chili's Grill & Bar is a popular American restaurant chain that offers a wide range of Tex-Mex cuisine and classic American dishes. The restaurant has received a significant number of positive reviews from customers who have visited the establishment. The most notable positive points of Chili's Grill & Bar include its delicious food, friendly service, and inviting atmosphere.

Customers have praised the restaurant for its extensive menu, which features a variety of dishes to suit different tastes and dietary requirements. The food is described as flavorful, well-prepared, and generously portioned. Many customers have also commended the restaurant's attentive and friendly service, with staff members going out of their way to ensure a pleasant dining experience.

The atmosphere of Chili's Grill & Bar is also a highlight, with many customers commenting on the restaurant's comfortable and welcoming ambiance. The decor is described as modern and stylish, with a relaxed and casual vibe that makes it a great spot for a meal with friends or family.

Overall, Chili's Grill & Bar is a highly recommended restaurant that offers delicious food, friendly service, and a welcoming atmosphere. Whether you're in the mood for Tex-Mex cuisine or classic American dishes, this restaurant is sure to satisfy your cravings.

Chili's Grill & Bar In-depth Review

Overall Rating: I would give Chili's Grill & Bar a solid 4 out of 5 stars.

Ambiance and Atmosphere: The ambiance at Chili's is lively and casual, perfect for a fun night out with friends or family.

Menu Variety and Quality: Chili's offers a wide variety of dishes, from classic American favorites like burgers and ribs to Tex-Mex specialties. The quality of the food is consistently good.

Service Efficiency and Friendliness: The staff at Chili's is always friendly and attentive, ensuring a pleasant dining experience. The service is efficient, and you never have to wait too long for your food.

Pricing and Value for Money: The prices at Chili's are reasonable, considering the portion sizes and quality of the food. It offers good value for money.

Cleanliness and Hygiene: Chili's maintains a high standard of cleanliness and hygiene. The restaurant is always clean, and the staff follows proper hygiene protocols.

Beverage Selection: Chili's has an extensive beverage selection, including a variety of alcoholic and non-alcoholic options. Their signature margaritas are a must-try!

Special Dietary Options: Chili's offers a range of options for those with special dietary needs, including vegetarian and gluten-free dishes. They are accommodating and willing to make modifications to suit individual preferences.

Online Ordering and Delivery Experience: Chili's online ordering system is user-friendly and convenient. The delivery experience is reliable, with orders arriving on time and in good condition.

Loyalty Program and Rewards: Chili's has a loyalty program that rewards frequent diners with exclusive discounts and offers. It's a great way to save money while enjoying delicious food.

Customer Feedback and Reviews: Chili's values customer feedback and reviews. They actively listen to their customers and make improvements based on their suggestions.

Accessibility and Parking: Chili's is easily accessible, with convenient parking available. The restaurant is wheelchair-friendly and has accessible facilities.

Location and Surroundings: Chili's is located in a prime area, with plenty of nearby attractions and amenities. The surroundings are vibrant and offer a great atmosphere.

Social Responsibility and Sustainability Initiatives: Chili's is committed to social responsibility and sustainability. They source ingredients responsibly and participate in community initiatives.

Events and Entertainment: Chili's occasionally hosts events and offers entertainment, such as live music or themed nights. It adds an extra element of fun to the dining experience.

Business Hours and Availability: Chili's has convenient business hours, opening early and closing late. It is open seven days a week, ensuring availability for all.

Reservation Process and Wait Times: Chili's accepts reservations, making it easy to secure a table during busy times. The wait times are generally reasonable, but it's always a good idea to make a reservation to avoid any potential delays.

Private Dining and Group Events: Chili's offers private dining options and can accommodate group events. They have dedicated spaces and customizable menus for special occasions.

Gift Cards and Merchandise: Chili's offers gift cards that make for great presents. They also have merchandise available for purchase, allowing fans to show their love for the brand.

Overall Recommendation: I highly recommend Chili's Grill & Bar for a casual and enjoyable dining experience. The food is delicious, the service is excellent, and the atmosphere is always lively. It's a great place to relax and have a good time.

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- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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Contact Chili's Grill & Bar customer service

Phone numbers

+1 (972) 980-9917 +1 972-233-0380 More phone numbers

Website

www.chilis.com

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