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Chili's Grill & Bar / overall service

1 Rand road, Arlington hts il, United States

Chili's on rand road in Mt prospect il. Have been there two times in the last two months. First visit was terrible service wise. Didn't even see the server the entire time. Had to track down others. Floors were disgusting throughout the restaurant. The Manager was worse. Terrible Mgmt at that restaurant. The second was for a pickup. Stood at that counter forever. Finally went into that filthy kitchen and all that time the food had been sitting in a bag not warmed. Food was cold when I brought it home. I bought the two for 25. I asked what appetizers came. He then charged me additional saying that choice was not one. Again the floors were disgusting. You need better Mgmt at that location. I will not go back until it's better managed.

Bl
Jan 19, 2019

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