Chili's Grill & Bar / manager refuses to honor teacher discount posted in their restaurant
We visited Chili’s in Normal, Illinois this evening, September 20, 2017. It was a real splurge for us. We used to come to Chill’s almost weekly. Unfortunately my husband’s job was outsourced 5 ½ years ago and he hasn’t been able to secure full-time employment. We haven’t been to Chili’s in probably a year. We decided to treat ourselves this evening. I was delighted when I saw the sign at the hostess desk that teachers receive a 20% discount for the entire month of September. Perfect! I’m a teacher.
We were seated at a booth where the table wobbled severely. We talked to the waiter about it and he tried to make it better moving it around and then crawling underneath at our feet trying to put napkins under the feet of the table. Kind of crazy! He was positioned under the table when a manager came by and said they would just seat us elsewhere.
In our new seats, we began our order. We were going with the 2/$22 dinners. I inquired about the 20% teacher discount and asked if I could use my activity pass I had on me or if I’d need to retrieve my school badge from my car. The waiter said I would need my badge and he’d give it to the manager to apply the discount. Then he said, “You know what? The manager actually decided not to give the teacher discount with the 2/$22 meals. You’ll have to pick one or the other.” I asked if he was joking?
Then I said I’d like to speak with the manager. The manager came to the table and said that we would have to choose between promos. The 2/$22 is considered a promo and so is the teacher discount and said we couldn’t take advantage of 2 promos. I pointed out that the 2/$22 is on their menu every day and I didn’t think that was right. He said that is the way it is and we got up and left with him standing at our table.
I looked at the menu and there isn’t any word of restrictions on the 2/$22 section, like no other discounts can be applied or anything of that like. I took a picture of the teacher discount sign displayed at the hostess desk. Again no list of restrictions. In fact, no restrictions at all. It certainly seemed from what the waiter said that the decision not to honor the discount was kind of off the cuff. It really didn’t make sense for the manager to turn away our business and lose us as customers for the sake of denying a teacher a $4 discount on two meals. Wow! You must not be very interested in valuing customers at this restaurant!
It would be nice if Chili's provided some free meals for our treatment and the uncaring attitude that we encountered.
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