Menu
Children's Place
Children's Place Customer Service Phone, Email, Contacts

Children's Place
reviews & complaints

www.childrensplace.com
www.childrensplace.com

Learn how the rating is calculated

1.1 318 Reviews

Children's Place Complaints Summary

3 Resolved
306 Unresolved
Our verdict: If considering services from Children's Place with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Children's Place has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Children's Place. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Children's Place reviews & complaints 318

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Children's Place reviews & complaints

ComplaintsBoard
I
3:34 pm EDT

Children's Place promotions

The store and online policies are not on the same page. I have used all of my place cash at the same time at the store, come today and find out they will not let me use more than 6/10 cash rewards. I was told i would have to make an additional purchase to use the other 4/10 coupon, and a third purchase to use 25% birthday discount. This is unreal, and they are not informing consumers until they have already bought it and are about to use it. I will give the cash away. I am done and i will not be bothered with the nonsense they have going on!

Read full review of Children's Place
Hide full review
ComplaintsBoard
L
4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place customer service

I ordered during the spend $20 get $20 promo. I ordered $100 worth of clothes before midnight and my order wasn't processed until after. I called customer service and they said they would honor the $100 in myplace cash. I haven't received an answer or the coupons. When I finally got an email response, I was told the spend $20, get $20 never happened and it was spend $20 get $10. I have emails to prove the double rewards existed so I don't appreciate getting lied to TWICE and treated like an idiot. I want this resolved. Immediately!

Read full review of Children's Place
View 0 more photos
Hide full review
ComplaintsBoard
M
1:32 pm EDT

Children's Place online services/ customer service

I placed an order online on April 6th. When trying to check out and use my $20 in Children's place cash I kept getting an error message saying it would be applied once I checked our using my Children's place cc. So upon hitting submit I realized it did not take my $20 off! I immediately sent an email to their customer service and got an automated reply stating that somebody would be in contact with me in the next 24 to 48 hours. I never got an email or phone call and today when the package arrived I called customer service to tell them what was going on. Their response was I could drive 45 minutes to the nearest mall to return the purchase and get my money back and try to re-purchase the items using the children's place cash in the store. Or I could pay and ship it back myself. I think it's very poor customer service expecting somebody to go through all these steps when your error message is incorrect online. I have been shopping with children's place for 14 years! And after the way I was treated today I will never buy from this company again and plan to share this experience with as many people as I can to hopefully save them the headache and troubles I have been caused. Children's place always runs sales and has a gimmick to how the savings can be used. This is not the first time that I have been cheated out of money by this company and I will not be a victim of their false advertising again!

Read full review of Children's Place
Hide full review
ComplaintsBoard
K
5:39 pm EDT

Children's Place customer service

Sunday March 8 2018 I went to your store #1213 California Tyler Mall I bought a lot of merchandise but the line was really long and only 1 checkout lane it is very disappointing that being such a busy store only 1 check-out and then I was very upset that I wanted to purchase a backpack for my daughter and they couldn't get the SKU none of the bags had it they has to call other stores the people were waiting in line it was to much of a wait so i just left

Read full review of Children's Place and 1 comment
Update by Kimberly727
Apr 08, 2018 5:43 pm EDT

April 8 2018

Hide full review
1 comment
Add a comment
ComplaintsBoard
Y
12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place store manager was rude and unhelpful

Went to store # 1930 8180 park lane Dallas tx 75231 on 04-02-18 at 7:30 pm and store manager Ashley was rude and un helpful along with another female employee there at that time. I went to exchange some shoes I purchased on Friday for another pair of shoes it was a 2$ difference for the new pair I wanted to get and Ashley wanted me to pay 17$ for the new pair when I asked why she laughed and said because thats what you need to pay if you dont want the new pair dont get them. I could not believe she told me that as I asked her is this a new policy I have my receipt I just got the shoes 2 days ago and yoe want me to pay 15$ then I should she said yes. I have never had an issue before at another store to exchange something but apparently she had new rules and wanted to be rude that day. I will never be back to this store I was humiliated she made me feel like I wasnt a customer dont understand why these employees are so rude. I checked the online reviews of this store and rudeneess to customers happens here alot why havent yall done anything about this?

Read full review of Children's Place and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Apr 04, 2018 4:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did you try just doing a return and then separate purchase instead of an exchange?

ComplaintsBoard
D
1:17 pm EDT

Children's Place long line only 2 line open then left a sensor on my clothes and the police ran behind me like I was stealing

I was in oakwood children's place 3/31/2018 when the line was all the way to big boy there where three lines then the manger pulled the young man off the register and had only two registers open. I checked out while walking out the door my bag go off and I walk back in where I looked through the bag and found a sensor on my clothes ...There were two officers that ran up like was stealing the manger was in the front of the store thinking that it was funny that and officer was coming behind me ...
P.s this store is a mess I felt so embarrassed... I don't think I'll be going back ...

Read full review of Children's Place
Hide full review
ComplaintsBoard
L
6:54 pm EDT

Children's Place visalia mall,

It is March 27th at 4.45. I received the worst service ever tiny little young girl rude and lacked common sense, the store had trash on displays, was a all over awful visit I will encourage everyone I know to stop going there. Pretty much all I can say about them. My daughter loved this place l. One of the people representing your company sure needs a lesson on how to work with the public.

Read full review of Children's Place
Hide full review
ComplaintsBoard
H
10:30 pm EDT

Children's Place rocket ship blue infant sleeper

My partner and I purchased a ton of clothing during the recent 60% off sale at the Children's place in willow grove pa. We purchased the sleeper pictured below. We washed and dried each item as we do all purchased clothing before allowing our child to wear the item. The blue dye from the sleeper rubs off to the touch. There is blue dye on our hands and shirts from holding the item against our bodies.

This is a great disappointment at the item was washed and dried.

Read full review of Children's Place
View 0 more photos
Hide full review
ComplaintsBoard
R
7:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place online order

I ordered my son some denim jeans (4) graphic tees (4) the items were too big so I took it to gateway mall exchanged them all for smaller size I got home saw online toddler clothing are cheaper, so I called CP I was no given price adjustment. so I went another store to return all items I'm so dissatisfied with CP I'm not spending my money there anymore they lost a good customer. I had a CP credit card someone did fraud I still shopped but nomore. order number [protected]

Read full review of Children's Place
Hide full review
ComplaintsBoard
V
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place poor service

Hi,

I purchased baby girl top (191755080536) from "194 buckland hills dr. manchester CT 06042) on 03/16/2018 at 09:07 PM.

Transaction id - [protected]

I found a hole in the top and wanted to returned the item today (03/18/2018) but associate did not return the item saying that it was a final sale.

I do not have kids yet and I purchased that item to gift someone.
I offered to purchase some other item in return. but my request was declined in very rude way.

I am completely disappointed with your associate's rude behavior towards me and my wife. I feel cheated.

Associated were talking in their language (not english) and I had no clue what they were discussing about me

I find this behavior unprofessional and I am looking forward for some responsible person's reply on this complaint.

Read full review of Children's Place
Hide full review
ComplaintsBoard
K
9:19 am EST

Children's Place discrimination of race (african american)

date of incident 03/08/2018
(rosa tores/daline morgan)
118 e flagler st, miami, fl 33131

On this day, I walked into this store with my manager and she is from central America and I am Black African American. As we came in, they came following me every where I went making me feel uncomfortable. TMI but all this week I have been with the stomach virus and I asked "Rosa" (the one who was following me) do they have an available restroom and she replied "Yes! but I can not take you right now because there are to many people on the floor that I cant take you right now. So I approached"Daline"and asked her can she take me to the restroom and she told me they have no bathroom and it is out of order. When my manager approached me at the register, rosa and daline were talking in Spanish saying"Who was asking for the restroom me (Black African American) or my manager (Central American)" So when I looked at my manager, I seen her facial expression and I asked her whats wrong and when they both realized we were together, they knew that they have made a big mistake. White, black, or yellow it does not matter, if someone is needed By Law, every location needs to provide restroom service for every customer. I have never ever been treated in such way and I will never walk into that particular store spending my hard earned money for disrespectful service.

Read full review of Children's Place
Hide full review
ComplaintsBoard
L
2:16 pm EST

Children's Place I am complaining about online order

I am complaining about my online order. I placed an ordered February 23 haven't received anything yet. I had to call customer service because they had not shipped my order. Still waiting on my order as of now. It's not the first time this happens. It's unpleasant to have to call customer service for my order to even be shipped. And then have to wait longer to receive my package!

Read full review of Children's Place
Hide full review
ComplaintsBoard
S
3:26 pm EST

Children's Place return policy/ customer service

I went to return 2 t-shirts which were under $7. Unfortunately, the closest store to me is 45 min away. I was 10 days past the 60 day return policy. I asked if I could just get merchandise credit since I was going to purchase about $100 worth of additional clothes. They said no. I asked if I could exchange it for another t-shirt and they said no, only the same one. This is the second time this has happened to me there and I walked out without making a purchase. The last time I hate about $30 worth of clothes. I had vowed not to go back, but hard to pass up on some of the deals. Well now I got burned again. All the other Children's stores I deal with are very accommodating and at least give in store credit. They know how to keep customers. Do not shop at this store if you think you might have to return anything.

Read full review of Children's Place
Hide full review
ComplaintsBoard
S
10:31 am EST

Children's Place children place cancelling my order without giving reason

My online order was place and by the next day I received an email stating the order was cancelled. Up to now I have not received my money back into my account nor was I given a reason as to why my order was cancelled. I'm feeling very frustrated cause every time I call customer service I get a different response as to when my money would be back on my card!

Read full review of Children's Place
Hide full review
ComplaintsBoard
B
9:54 pm EST

Children's Place the location and the way an associate was treated.

I went to my local children's place yesterday in Morgantown wv. It is my daughters third birthday and she has out grown most of her clothes. While shopping an associate overheard me telling my daughter she couldn't get everything she wanted because being a single mom of two I am struggling financially. I could barely afford to get her anything. This kind hearted associate went out of her way to help me by offering me her discount she gets there. There are not a lot of people left like her in this world. Without her my daughter would not have clothes. She made my daughters birthday special and it really touched my heart. Today I found out that associate lost her job for helping me and my children. That is completely ridiculous that she is being punished for having a big heart. The other associates working were rude and didn't even greet me when I walked in but this woman went above and beyond and went out of her way to help a stranger. She should still have her job! I am forever grateful for this woman something should be done about this.

Read full review of Children's Place
Hide full review
ComplaintsBoard
P
8:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place the style of clothing

I am a mother of two little girls (4 & 6). My six year old was a preemie and has had many special needs. She is biracial and hates her skin color. She has a really hard time in school, and settles for mediocrity because she feels like she can't do any better. My daughter struggles in many areas, and at the age of 6 is already on antidepressants and Therapy because of these things.

I know that this is a complaint board, but I didn't know where else to write the company. I walked in to the store today, and was amazed at all of the inspiring shirts! I couldn't afford a particular shirt that had the word princess and diva marked out and replaced it with smart, intelligent... I loved all of the shirts that promoted these little girls to grow up and be smart, confident, motivated women. They are more than just a princess waiting to be saved by a man. They can be more than just a "pretty face." I appreciate that the shirts have all different races as friends. I think that this is the kind of revolution that we need for our future successful women! They don't need to be in abusive relationships, have eating disorders, cutting, or suicidal because these subliminal/subconscious messages you are sending out are changing their roles to become better and reach for the stars. If I had the money, I would buy everything in your store to support your company, and inspire more little girls. Thanking you for changing the world by just something as simple as one phrase on a T-shirt at a time! It makes a difference. I hope that my little girls can experience more to come and market this to the girls sitting across from them reading their shirts in school, parks, recesses, lunch tables... everywhere! Thanks for starting a movement! You're turning girls into confident women! Thank you 🙏🏼 ❤️

Read full review of Children's Place
Hide full review
ComplaintsBoard
S
2:08 pm EST

Children's Place assistant manager aisha or alisha

I visit the store today 01/21/2018 @ 2:34pm @jersey Garden mall it was HORRIBLE and the reason of my complain is I don't know if I did spell her name right but her name is Aisha or Alisha she's the most nasty assistant mananger I ever deal with don't know how to take care customer at all cursing beeing rude regarding I question I ask her I apply for the credit card and I spoke to the general mananger on the phone cause I never got my 30%off for getting approve and I told her and she didn't want to give it to at all and that's the reason I will cancel my card cause I don't need to have a credit card if the mananger from children place don't know how to take care of customer and plus she was beeing racist to I had the worst experience ever I don't know how she got that position cause she's not professional at all she's horrible ghetto sople like that is going to put the store down on business cause with my experience I won't recommend no one to this store rude assistant mananger

Read full review of Children's Place
Hide full review
ComplaintsBoard
J
1:15 pm EST

Children's Place poor customer service!

Today
January 12, 2017
I called my closest children's place store at the barboursville mall in WV. I had a problem with an item that did not go back onto my card. Since we are 40 minutes from the nearest store I thought it would be convenient to talk to a manager and have everything straightened out easy! Instead I was told there was nothing they could do for me because I did not have my receipt, which I asked for them to please look up for me seeing how this purchase was a month ago I did not keep this receipt. They insisted nothing. Not even a suggestion to call customer service. She was very rude. I have worked in retail for many years, and half of that time I was a manager myself. You should ALWAYS find a way to please a returning customer. And I know for a fact they are able to look these transactions up, but they were both too lazy to do that. So thank you, because instead I called customer service! I buy all of my son's clothes here and have for a few years now. Not to mention I buy here for others as well! Maybe I will take my business to Carter's. That's how I feel at this point to be treated like a burden to some young girls!

Read full review of Children's Place
Hide full review
ComplaintsBoard
B
11:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place online ordering

I was attempting to place an online order on January 11, 2018 at 11:44 p.m. for 5 pairs of boys jeans at $12 each. My total came up to $63.18. I have 3 place cash rewards that I was attempting to use. While trying to use them, the coupon box kept giving me the message that the coupon code was not applicable. Upon research on your website, I was able to locate information that said the place cash would be available on the day of expiration until 11:59pm. I am very disappointed that I was not able to purchase my things because the coupon codes would not work. My son is a larger child, and there aren't many places that I can find the size husky jeans for him. Listed below are the items that I was attempting to purchase:

Boys Basic Straight Jeans - Carbon Wash
UPC: [protected] size 14H

Boys Basic Bootcut Jeans - Medium Indigo
UPC: [protected] size 14H

Boys Basic Bootcut Jeans - River Wash
UPC: [protected]

Boys Basic Bootcut Jeans - Dark Jupiter
UPC: [protected]

Boys Basic Bootcut Jeans - Authentic Wash
UPC: [protected]

I had several place cash rewards and none of them were accepted. I'm going to give you those numbers as well.

web codes:
y0540MLH4NBCN
Y05405WU0WK2Y1
Y05405VVHFY4NQ

Please call or email to let me know how we can get the issues resolved. My email is [protected]@odu.edu and [protected]. I hope to hear from you soon.

Read full review of Children's Place
Hide full review
ComplaintsBoard
S
11:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Children's Place return

My mother bought a Christmas dress for my daughter. When we opened it at Christmas we noticed that she accidentally bought a 0-3 month and my daughter is 7 months old. When we took the dress back to the store and explained what had happened to see if we could exchange it for a bigger size the staff was very rude. They kept telling us that the dress was over the 45 days and nothing they could do. I told them that it was never worn, it was brand new we just wanted to exchange and they didn't care. I showed them on the receipt that everything else was 6-12 or 12-18 months, why didn't anyone catch it when they rang it up and they didn't care. I also called the customer service department and they were worse than the store. My mom spent $275.00 at the store and they didn't help her what so ever. I am appalled and disgusted with the service that we received. You guys need to get better staffing, maybe older than 16 and get your [censor] together. I would never recommend this place to anyone after the [censor]ty service we recieved.

Read full review of Children's Place
Hide full review

Children's Place Customer Reviews Overview

Children's Place is a retail company specializing in children's apparel and accessories. They offer a range of products including casual wear, shoes, and school uniforms for kids of various ages, from newborns to young teenagers. Their services include online shopping through their website, with options for shipping or in-store pickup. The brand focuses on providing a variety of styles and sizes to cater to the diverse needs of children's clothing.

Children's Place In-depth Review

In summary, Children's Place offers a user-friendly website with a wide range of children's clothing that is both high in quality and affordable. Their customer service and shipping options are reliable, and they provide a satisfactory shopping experience overall. However, there is room for improvement in terms of ethical practices and inclusivity.

Website Usability and Design

The website is easy to navigate, with clear categories and filters. Mobile responsiveness is good, making shopping on-the-go convenient. Visual appeal is pleasant with bright colors and engaging images that attract the eye.

Product Range and Selection

  1. Variety of sizes and age groups cater to children from babies to teens.
  2. Seasonal offerings and new arrivals are frequently updated, providing fresh options.
  3. Essentials like underwear and accessories are readily available.

Product Quality and Durability

Materials used are generally of good quality, and clothes withstand wear and tear from active children. Safety standards are adhered to, ensuring the clothing is safe for children to wear.

Pricing and Value for Money

Prices are competitive, and frequent sales offer great value. The rewards program and membership benefits provide additional savings, making it a cost-effective option for families.

Customer Service Experience

Customer service is responsive to inquiries and issues. The return and exchange policies are clear and fair. Online service is efficient, though in-store experiences may vary by location.

Shipping and Delivery Services

Delivery options are adequate with reasonable speed. Packaging is secure, and tracking communication is consistent, keeping customers informed.

User Reviews and Feedback

Customer testimonials are mostly positive, praising the quality and price. Complaints are typically addressed promptly, showing a commitment to customer satisfaction.

Size and Fit Accuracy

Items are true to size, with detailed size guides and fit descriptions available. There are options for different body types, accommodating a range of children's sizes.

Payment and Checkout Process

Payment options are secure, and the checkout process is efficient. Both guest and account holder checkout options are streamlined for convenience.

Ethical and Sustainable Practices

Information on ethical sourcing and labor practices is not prominently featured, which could be an area for improvement. Sustainability efforts are present but could be expanded upon.

Community and Social Media Presence

Engagement on social platforms is active, with relevant content and promotions. Contests and interactive posts encourage community participation.

Loyalty Programs and Incentives

The points system rewards frequent shoppers, and exclusive member offers add value. Special programs like the Birthday Club enhance the shopping experience.

Accessibility and Inclusivity

The website is ADA compliant, ensuring accessibility for all users. Inclusive sizing and representation are areas that could see more focus. Support for children with special needs is available but not extensively promoted.

Overall Shopping Experience

The shopping journey is straightforward and enjoyable, with Children's Place standing out for its affordability and quality. To improve, the retailer could focus more on ethical practices and inclusivity.

Final Verdict and Rating

Overall satisfaction with Children's Place is high. Pros include the quality, range, and pricing of products, while cons are the need for more transparent ethical practices and inclusivity. Based on these aspects, Children's Place could be rated 4 out of 5 stars.

How to file a complaint about Children's Place?

### How to File a Complaint with Children's Place on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Children's Place in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about your experience with Children's Place. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to guide you effectively through the process of filing a complaint on ComplaintsBoard.com regarding Children's Place.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Children's Place customer service

Phone numbers

1877 752 2387 +1 (204) 272-8312 More phone numbers

Website

www.childrensplace.com

Most discussed Children's Place complaints

customer service
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Children's Place?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Children's Place Customer Service. Initial Children's Place complaints should be directed to their team directly. You can find contact details for Children's Place above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Children's Place. Discuss the issues you have had with Children's Place and work with their customer service team to find a resolution.