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Children's Place
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1.0 318 Reviews

Children's Place Complaints Summary

3 Resolved
306 Unresolved
Our verdict: If considering services from Children's Place with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Children's Place reviews & complaints 318

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Newest Children's Place reviews & complaints

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N
10:00 am EDT

Children's Place e-gift card promotion

I am beyond disappointed with Children's Place. I am an active supporter and shopper! The month of April I spent almost $400 between in-store and on-line orders. When I received my bonus e-gift card of $20 I was ecstatic because I finally earned something for my money spent. However, I was unaware I only had ONE month and SEVEN days to spend the gift card. And although I asked for assistance FOUR days later, it doesn't matter. Customers should be treated better, and given more time, especially when they spend so much money in one place.

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4:50 pm EDT
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Children's Place customer service

Planned a last minute trip, decided to shop online. This is my first time shopping at Children's place, I spent $100 and paid $20 for rush delivery. Checked my email and only saw my order was cancelled. Called customer service, they could not explain why it was cancelled and all they could say is that my money would be released between 3-5 business days. Now I have no goods or money for my trip!

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H
2:02 pm EDT

Children's Place cashier! very rude

Today, I went shopping with my pregnant sister at mall Champlain center. The cashier used my mistake our coupan then they made my 8months pregnant sister for 45minutes to resolve the issue and at the end, they couldn't able to give our own coupon. On top, both cashiers showing BIG attitude to us! Very unprofessional and no respect for customers! Very rude and very disrespectful! I couldn't believe that they are this much loud for a mistake they have done it themselves!

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J
11:44 am EDT

Children's Place grove city parkway store manager

There is some serious favoritism going on in this store between the current manager and an employee named Morgan. Morgan is a part time associate whom the manager is allowing to make the schedule for rest of sales team. The full-time lead at this store has not been receiving 40 hour work weeks which is understandable to a degree, however, deals are being made behind the scenes between above said associate and manager to ensure associate days off. Also, full time lead has often been scheduled to work 6-7 days a week to yet still only be getting 30-36 hours. I believe it is in best interest of growth and development for full time lead to take on responsibility of creating schedule and other duties which would progress their knowledge toward becoming a store manager. It seems as though there is little to no concern for this type of training attitude amongst not only this store but all stores underneath Adam, the district manager. Very disappointed to see this happen to such a hard working and talented individual.

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S
11:46 pm EDT

Children's Place I want to complain about a rude associate at the store I shop at.

I do believe she is a manager. She is super rude to the customers and her employees. She is very loud and obnoxious. She was telling a customer that she couldn't do anything for her. She started yelling at the customer. She yells at her employees. She shouldn't be a manager and she shouldn't work with people. I want to say her name is Jackie/ Jesse/ something like that.

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G
6:32 pm EDT

Children's Place bad customer service

We have been a loyaled customer to Chilren place for many years. We have the Children place credit card and use it more then we should. We both feel like Children place always has friendly smiling faces with good prices especially school uniforms. My wife went into the store today in Southland mall (Houma, La) to return a item just recently purchased. The cashier Stephanie was very ugly, rude, and had a horrible attitude. My wife probably spends $1, 000 or more there each year at Children place. We won't let this one episode keep us from shopping there. but in future if she is the cashier when we arrive we will leave.

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Update by Gene1954
Jun 28, 2018 6:35 pm EDT

We have been a loyaled customer to Chilren place for many years. We have the Children place credit card and use it more then we should. We both feel like Children place always has friendly smiling faces with good prices especially school uniforms. My wife went into the store today in Southland mall (Houma, La) to return a item just recently purchased. The cashier Stephanie was very ugly, rude, and had a horrible attitude. My wife probably spends $1, 000 or more there each year at Children place. We won't let this one episode keep us from shopping there. but in future if she is the cashier when we arrive we will leave.

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J
6:34 am EDT

Children's Place customer service/no fitting room available

As I was shopping for my daughters stepping up ceremony on June 22nd in the Brooklyn children's place store (gateway shopping center). My daughter picked out a few outfits . As we are walking towards the fitting room, I was told they don't have one. They do have one, it was full of merchandise in boxes. I asked her if I could use your bathroom, so my daughter can try on these outfits. She said I can't. How is it that this is the first children's place I go to and the fitting room is full of merchandise. How do you expect for the kids to try clothes on? On top of that the manger was rude. She said my daughter can change in the hallway, meanwhile there was camera. How unprofessional is that! I'm constantly shopping at children's place and yesterday was unacceptable. You need to have at least one room available for these kids to try clothes on. I put the clothes down and I left.

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10:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Children's Place - customer service

On June 20 2018 at approx 1900hr I entered the Children's Place at 485 Fulton St Bk Ny. There were 4 -5 staff folding clothes talking clearly prepping for closing. There was 1 cashier and either she was new or confused but she took over 19mins with 1 customer at the register. Over 11 ppl stood on line waiting. Half with small children. It took me 6mins to...

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D
7:05 pm EDT
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Children's Place customer service call center

Horrible experience thus far. I didn't receive a shipping email notification so I was not looking for my package. Tracking number shows it was delivered this past monday. Called customer for help. Horrible, horrible, horrible! Rep nor supervisor listened for understanding. When I asked them to slow down becaus I could not understand them, they acted annoyed! Horrible. I was not offered a reshipment of my items and was told automatically that I would receive a refund in 7-10 days so I could reorder items myself! Once I pushed to speak to a supervisor (for lack of a better term) she asked me why I asked to speak to her as if the rep told her nothing. She then told me in the most disgusted tone, that she would do a reshipment of my items as a courtesy! I needed up hanging up because I was so angry! I am the customer and I don't deserve to be treated like an inconvenience to someone who is getting paid to interact with me! Not only that, I have spent thousands of dollars with this company! That's ridiculous! Children's place should really evaluate customer service training! There cant be a quality assurance department! Outsourcing is not good for your business!

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A
9:59 am EDT

Children's Place I am complaining about poor management

The general manager Bozena Zuckerman from store 96 ( Staten Island Mall) is not fit to be a head manager. She is rude to customers, I have seen her personally mistreat ALL her employees. She forces customers to sign up for credit cards and half of the time the customers do not know their signing up for those cards. She takes advantage of her employees and only makes expectations for some employees.

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C
4:31 pm EDT
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Children's Place employee

On June 7, 2018 I was in the Murfreesboro, TN location shopping. As soon as I was done shopping I went straight to the register to check out and left. A few minutes later I receive a phone call from the store claiming that another customer misplaced their phone and asked if I had it, I simply replied no and hung up. As I was on the phone with the employee, named Hannah to be exact, I receive text messages from said customer accusing me of taking their phone. Soon after she calls and is claiming that she is going to turn the location on as well as look at the cameras to see if I took the phone. I replied back and told her, "Ma'am I do not know who gave you my number first without my permission but I did not take your phone. She asked for a description of what I had on and I provided that information to her. I told her if she wanted to look at the cameras to go ahead because I did not see a phone anywhere I was in the store and that once I was done shopping I went straight to the register and left." A few more words were said and I hung up the phone.

Now, I do not know how you operate your stores, but giving out a customers personal information without asking them first is illegal. Hannah had no right to give the customer my personal telephone or even be looking up my information herself. For my safety I do not know who this person is and what she could've done with my information. I am not only upset about the situation, but I also do not know if I will any longer shop at your facilities.

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S
11:27 pm EDT

Children's Place service

I got a present from a relative of mine who lives in LA.
All the cloth that were on the present doesn't fit my child (he is 1 years old while the cloth fit 6-9 month).
Because I live in Israel I didn't have the opportunity to replace the cloth until today.
As I visit the store I talked to the manager named Liz which said I cannot replace the cloth and thats the store policy (the cloth has the price on it and of course that haven't been worn/used).
I told her that it doesn't make any sense that I receive a present that doesn't fit my son and all I want is to replace in order to have cloth which will fit him (not refund!).
She had no willingness to help what so ever!
For now I'm stuck with 7, 8 items that I cannot use.
That's the worst service I ever got!
Because I come to visit often in the USA I can assure you that I'll never buy in the Children's Place and will tell all of my friends about the solution of yours which is in other words:"the customers problem".
All I want is to replace to have regular cloth for him and all I got was 100% opacity from the manager.
Shai Perry

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5:18 pm EDT
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Children's Place poor customer service

I placed an order online and it was sent back undeliverable due to no address on the label. I called customer service, which is clearly outsourced to another country. I could barely make out what was being said to me. After 35 mins of I'm sorry can you repeat that, I was told that I have to wait for the package to be received then reahipped. 3-6 weeks. My daughter's graduation dress was in that shipment. So I informed them I couldn't wait that long. I was told it the items would be reshipped from the distribution center which will take 7-10 business days, JUST FOR SHIPPING. Now I have to go out and change my child's entire outfit for graduation because that's not enough time. I am going to cancel this credit card and NEVER shop with them again. BUYER BE WARE

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5:06 pm EDT

Children's Place rudely treated

My Mom and I went in the Childrens Place in Asheville, NC at the Outlet Mall located on Brevard Rd. My Mom wanted to return a pair of shorts and because it was past the time she could return them, she wasn't able to. I explained to Employee Clarissa that my Father had been real sick since she bought the shorts and passed away. We had to be home with him 24 hrs. A day and was not able to return them. Her response was shoulder shrug as if to say "Oh well, I can't help it that your father died." She was extremely rude. Maybe if she would have said something like "I am so sorry, but our return policy is etc..." instead, she shrugs her shoulders and proceeds to tell us what a strict return policy your company has! She lost quiet a few good customers today. I know nothing will probably ever come from this, but she needs to learn to some people skills!

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3:01 pm EDT
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Children's Place returns past return date

I had 2 pairs of shoes that were 30 days beyond their return policy and I was not able to return for a store credit. I was offered the same item in a different size if they could locate it. The only reason I kept so long was because I had tried twice to exchange for size but the items were not available so I thought possibly my kids feet would grow a bit and they would fit. Unfortunately the length fits but the shoes are still too wide and their feet slip out.
I have been a dedicated customer for 8 years and I myself have worked in retail for the past 25 years. To not be offered anything in the store while I was purchasing more product is such a bad customer experience. A merch credit for in store would of kept me happy and would of been used in the same transaction. I had to call customer service to complain only be given points on my account to cover the cost of one pair of the shoes. This is very disheartening as I will never again shop children's place and will let everyone I. An to not shop here as well.

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1:16 pm EDT
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Children's Place rude store manager - horrible check out!

First trip to the store to use my new CP Credit Card and the 30% off coupon that came with the approved CC application.

Had no trouble until I checked out and was told I could use the 30% off coupon with another $10 coupon for signing up for text alerts.

Once my order was ready for payment the clerk told me the 30% coupon was already used and wasn't working. I informed her I haven't used it and there's a mistake.

Cashier had her manager "Sam" come over. Sam proceeded to assume the situation and asked to see the email I received. I handed her my phone and she made an ugly face and made a negative comment about the age of my phone (really!?!?).

Once she saw the email proceeded to tell me the coupon was expired, so I showed her a calendar. This manager made my experience so difficult over 30% off that was offered to me. Then she said I wasn't approved...REALLY...why do I have the new card in my hand. At this point I was so upset and my 3 kids were just looking at her like she was crazy. After a 15 minute stand off she gave me the 30% off, but wouldn't let me use the $10 off for signing up for text alerts. She was by far the worst employee I have ever come in contact with at CP. I hope she gets some customer service classes ASAP. She doesn't belong in an area working with the public.

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7:37 pm EDT
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Children's Place wrong information given to me

I placed an online order and I needed a different size so I went to a local store they didn't have the size however they took my return I asked about my $80 rewards and the girl told me to call customer service about my rewards because they couldn't see it in their system that they should be able to help me so I didn't loose it. I call customer service only for them to tell me that they couldn't give me my rewards back, rewards that I earned spending hundreds of dollars not giving to me for free. I am not a pleased customer will not shop there again or recommend the store to anyone.

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1:52 am EDT
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Children's Place rude employees at great mall, milpitas location

I had the most appalling experience at Children's Place today (Great Mall, Milpitas). The staff was extremely rude and insulting towards me to the point that it was harassment.
When I brought to the store manager's attention that one of the staff members had been rude to me, instead of listening to my concern about lack of politeness from staff, she herself became hostile and started shouting at me. When I pointed out that being a manger she herself was not able to display the courteousness I was expecting from her staff, she started to threaten me, telling me to leave the store or she will call the security. I was shocked at how the two employees were clearly abusing the "power trip" they were on and instead of trying to professionally address my concern, they were clearly in alliance to protect each other. I left the store not wanting to further create a scene but My two girls were crying after we left the store and kept asking why the lady in the store was so mad at me and why she was yelling at me.
I'm a health care professional with multiple years of management experience. I'm completely disgusted at the lack of professionalism and clearly, lack of proper training these two employees received. They both behaved as if they were ready to take on a street fight without regard to their professional obligations.
I plan to reach their supervisors hoping for them to get proper training in customer service.

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5:08 pm EDT

Children's Place Unprofessional Behavior

Store #0850
4/27/18 3:28pm

The display of unprofessional was alive in this store. I was verbal abused by three employees. As I was approaching the counter the teller walked off. I was a bit confused as I was the only person on the line. When I asked her if another teller was coming, she said that she would be right back. When she returned, she took my items, scanned them and threw the items I was purchasing amongst the counter. The flip flop that I was purchasing said buy one get one half off. To be sure, I asked her if that was correct. She said yes. When it was time to purchase, I gave her my phone that displayed my rewards and she snatched it out my hand and almost dropped it when giving it back. By the end of the transaction, I glanced at my receipt and was confused because she confirmed that the flip flops were buy one get one half off. When I questioned the price, she got upset and asked another employee for assistance. A third employee jumped in and said "there's a line forming, why is this taking so long. I had a customer like this the other day and I was about to choke her out."

This is really upsetting to me. I was very fearful especially after just two weeks three employee killed a customer in broad daylight right in the store.

I really hope there is some type of remedy to this incident. I did not deserve to be treated like scum.
Thank you

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11:38 am EDT
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Children's Place delivery not received

I had a total of 4 orders first delivered no problem the last two said bad address and returning to sender. I never received the merchandise I tried to called several times but was quoted hold times of 20 and 30 minutes when I finally got through I was told refund processed as a courtesy I was horrified they would call it a courtesy. I ordered stuff it never arrived and they are doing me a favor by retuning my money? In the form of gift cards ensuring I am again forced to do business with this horrible country and whatever country they outsource customer service to their command of the English language leaves much to be desired. Since I have no children of my own I am in quite a quandary as to what to do with the gift cards. Since the shipping is most unreliable and the customer service unsatisfactory.

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Children's Place Customer Reviews Overview

Children's Place is a retail company specializing in children's apparel and accessories. They offer a range of products including casual wear, shoes, and school uniforms for kids of various ages, from newborns to young teenagers. Their services include online shopping through their website, with options for shipping or in-store pickup. The brand focuses on providing a variety of styles and sizes to cater to the diverse needs of children's clothing.

Children's Place In-depth Review

In summary, Children's Place offers a user-friendly website with a wide range of children's clothing that is both high in quality and affordable. Their customer service and shipping options are reliable, and they provide a satisfactory shopping experience overall. However, there is room for improvement in terms of ethical practices and inclusivity.

Website Usability and Design

The website is easy to navigate, with clear categories and filters. Mobile responsiveness is good, making shopping on-the-go convenient. Visual appeal is pleasant with bright colors and engaging images that attract the eye.

Product Range and Selection

  1. Variety of sizes and age groups cater to children from babies to teens.
  2. Seasonal offerings and new arrivals are frequently updated, providing fresh options.
  3. Essentials like underwear and accessories are readily available.

Product Quality and Durability

Materials used are generally of good quality, and clothes withstand wear and tear from active children. Safety standards are adhered to, ensuring the clothing is safe for children to wear.

Pricing and Value for Money

Prices are competitive, and frequent sales offer great value. The rewards program and membership benefits provide additional savings, making it a cost-effective option for families.

Customer Service Experience

Customer service is responsive to inquiries and issues. The return and exchange policies are clear and fair. Online service is efficient, though in-store experiences may vary by location.

Shipping and Delivery Services

Delivery options are adequate with reasonable speed. Packaging is secure, and tracking communication is consistent, keeping customers informed.

User Reviews and Feedback

Customer testimonials are mostly positive, praising the quality and price. Complaints are typically addressed promptly, showing a commitment to customer satisfaction.

Size and Fit Accuracy

Items are true to size, with detailed size guides and fit descriptions available. There are options for different body types, accommodating a range of children's sizes.

Payment and Checkout Process

Payment options are secure, and the checkout process is efficient. Both guest and account holder checkout options are streamlined for convenience.

Ethical and Sustainable Practices

Information on ethical sourcing and labor practices is not prominently featured, which could be an area for improvement. Sustainability efforts are present but could be expanded upon.

Community and Social Media Presence

Engagement on social platforms is active, with relevant content and promotions. Contests and interactive posts encourage community participation.

Loyalty Programs and Incentives

The points system rewards frequent shoppers, and exclusive member offers add value. Special programs like the Birthday Club enhance the shopping experience.

Accessibility and Inclusivity

The website is ADA compliant, ensuring accessibility for all users. Inclusive sizing and representation are areas that could see more focus. Support for children with special needs is available but not extensively promoted.

Overall Shopping Experience

The shopping journey is straightforward and enjoyable, with Children's Place standing out for its affordability and quality. To improve, the retailer could focus more on ethical practices and inclusivity.

Final Verdict and Rating

Overall satisfaction with Children's Place is high. Pros include the quality, range, and pricing of products, while cons are the need for more transparent ethical practices and inclusivity. Based on these aspects, Children's Place could be rated 4 out of 5 stars.

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Children's Place contacts

Phone numbers

1877 752 2387 +1 (204) 272-8312 More phone numbers

Website

www.childrensplace.com

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