My sister-in-law works for the welfare department. Recently, she had a nice woman and her 4 year old daughter come in and apply for benefits. During the initial interview, while looking over the application, she noticed the section regarding the father's job details, address, and income was left blank. So she asked this nice lady, "Do you have any more information than this? Where is the father now"?
The nice lady replied, "I don't know. I haven't seen him in 2 years."
Then the little girl piped up. "But Mommy, Daddy's in the car!"
My sister in law handed her the application back.
That is why you don't get optimal service from these agencies. Half of everyone is lying.