I am sorry you got screwed but these people are brokers. They came to me wanting to sell my dogs for me..They tAke what I ask for a pup and then add their cut to the end so the breeders get what they want, and these creeps make a few hundred more. A chihuahua should not cost that much. I paid 850.00 for my tiny teacup.
I see mixes on there for 2k, and most around 1200.00..
I don't understand why people breed from places like that..it is so obvious when they have 100 breeds and mixes that they are not a breeder.
I would file a complaint with the BBB, the USDA, their local police department, what they have done to you is fraud. I would CC them every letter you right so they get a copy.. do NOT email the complaints, call! And the best thing, is to call the attorney general in their state (yours too) and tell them you want to lodge a complaint.
They will send you paperwork to fill out, send ALL documentation when you send the paperwork back in.. Make copies of all your complaints as well.
The attorney general will tell them of the complaint and tell them to basically fix the problem, if they don't they can be prosecuted... Usually this puts the fire under them and they will refund your money very quickly!
IF nothing works, then you will have to take them to small claims court within their county/city to get your money back...
Is your ticket non returnable? I think if I had a ticket I would go there and demand my money back in person...
The easiest way of dealing with this would be to pick another puppy, maybe there is another one you like, or one that becomes available. Give yourself a few days to calm down and then look again, or talk to them again.
On the bright side, they could have just sent you that puppy and not told you it had a murmur...