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Chicme Customer Service Phone, Email, Contacts

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4.5 1804 Reviews

Chicme Complaints Summary

0 Resolved
237 Unresolved
Our verdict: Engaging with Chicme at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Chicme reviews & complaints 257

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K
5:55 am EDT
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Chicme phone case with mirror and card holder

I tried returning and it got sent back to me. Don't understand why. I want a refund. I did not like the cases. I returned them months ago and it took over a month to have them returned back to me. I'm not sure why it got sent back and I don't understand why there is no number I can get a hold of. I just want my refund. I would like to be able to get this issue resolved ASAP.

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M
2:54 pm EDT

Chicme I had an order with chic me, 2 on 4 items missing the quality and the smell of those items are terrible

Order No.: 1H4a9k9E1J9R6f6z2h52956U6p
Ships From: Overseas Warehouse
the smell and material are terrible

Order No.: 1V4U9Q9c1a9o6g6k275P9Q6I6p
Ships From: Overseas Warehouse is missing never deliver

Order No.: 1n4S9t9F1i9o6p6o2I5K9y666f the top of the pants is large and the legs just tiny you can't wear it.
Order No.: 1v4k959S1I9T6v6C2U539C6L6p is missing never deliver
Ships From: Overseas Warehouse
Order Status: Order shipped

i will contact my credit card an make an opposition i need a return label too.

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2:55 pm EDT
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Chicme item not delivered!! sent the wrong item!?

I placed an order & the payment was taken immediately out of my bank, though the parcel arrived within a week there is an item missing which has been paid for. Also a 2 piece swimwear I ordered is not the same as in the picture & totally unsuitable as would not of ordered what you have sent. Returns policy states swimwear is non returnable but why should I be left with something that is not what I ordered!
I received no paperwork or return address that I can sent items back too. When I try to log onto account it's showing no orders that I've ordered & also saying it doesn't recognise my email address...very strange considering you sent emails to me daily.
Can you also tell me why when I try to go through face book for returns it takes me to my pay pal account?
Dissatisfied customer who want to cancel other item not received yet & return other 4 items for a full refund.
Can you please tell me how to go about this!?

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M
4:34 pm EDT
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Chicme wrong order

I placed an order on June 30th for a black and gold sequin dress. Today July 10th I received my order but it is the WRONG DRESS! I will be returning it, and I will like to receive my correct dress or I want my money back! The packaging it came in has the correct order number on it but the dress I ordered online and the one I received are two totally different dresses.

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9:40 pm EDT
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Chicme shipping problem

I made an order from chicme on may 12, 2017 and it is now July 6, 2017 and I've still not received my order. After I reached out to them a month later they said that one of my items was damaged. After constant contact with them over numerous of messages they sent out a replacement item from the damaged one. I received my replacement item but instead of them sending my replacement item with my original order they still held onto my first order that I never received . My last message they said that they couldn't ship my order to a p.o. Box even though that's where they sent my replacement item to. They were very unprofessional and it was nearly impossible to get my replacement item.

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A
12:18 am EDT

Chicme not getting my order

Dear Chic Me,
It has been well over a month since i placed and paid for my clothing items and i have not yet recieved it. I would love to be able to get what i ordered but if you can not do that I want my money back. I regret not checking your reviews before I placed my order. If you could at least have some manners and let me know how much longer or why its taking so long that would be appriciated. However if you are no better than your reviews you will be hearing from my lawyers in the next 30 days. So please. Save us both the hasstle and more bad reviews on your end and contact me. Email is fine. [protected]@yahoo.com
Sincerely,
Allison M

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3:54 am EDT
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Chicme clothes

U made an order in Feb 2017 to not receive anything! We are now in June 25th still nothing to be told wait 10 days! To still receive nothing I want my money back to be told I have to wait a further ten days and be told I have to wait for the goods to be given a full refund, to which i eill have to pay to send it back, which part of i want my money back does this company not understand!

Trading standards are now involved

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4:25 pm EDT

Chicme product ordered but never came

I ordered a pair of shoes in may which I still have not received. My tracking order says it was delivered june 3rd, and after much back and forth with the seller, they informed me that my package just shipped june 10th. I still have not received it, and at this point, I just want my money back. They refuse to give me a contact number and have been absolutely no help! They won't give me an updated tracking number for my package that was supposedly shipped june 10th, so I have no idea what happened to my package, but I am so mad at this point I just want my money back!

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10:58 am EDT
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Chicme order not received

I ordered a silicone bra and a romper from ChicMe on the 17 April 2017. I still haven't received my order. I sent an email to customer care, I got a reply from Carrie who told me that my order cannot be traced online as it was sent by post. I have been to my local post office and the is no trace of my package.

I have since sent an email to the seller with no response. I have used ChicMe before and my package was delivered to the door with no issues.

I will attach a picture of the order numbers and the items purchased.

Please assist me in getting my order or refund.

Kenie
[protected]@gmail.com

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B.E
, DE
Jan 04, 2018 12:47 am EST
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Hello I ordered for one jumpsuit and one Jean trousers the order number:1w5l1z135w2b0t1w1v4u523j44, 1a5714165g2v0r1t1r4w5q3q3e since November 24th and I have not received any of the two. Please I need your help

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B
8:31 pm EDT

Chicme my order is not on chic me and it was paid

I made a order with you and you took money from my credit card where is my item I looked at my order on chic me and they saying it's no order where is my money I will file a complaint with my credit card if I don't receive my order all the reviews say the same thing you get money and no item where if I don't get mines the Web site will be closed down that's bad business then you said my e-mail did not work stop playing games.

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10:03 am EDT
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Chicme trendy shirring off shoulder ruched casual dress

hi, i ordered a dress order # 1u4G9d3c9x1J4L2H342c9R3c9P along with another dress, i received only one dress, this particular one i did not receive, although i was charged for it, no one tried to notify me that they did not have my order, also it is very hard contacting someone from chicme, I would like to have a refund for this particular product ASAP.

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M
11:01 pm EDT

Chicme an order place for maxi dress high split in the front for 3493

On May 4th I placed the order with my Visa card ending in 91792 name is Maxine Carter the phone number is [protected] I place the order for a high split maxi dress my card was charged $34.93 and I paid the extra service fee for it to be delivered on time can you please tell me where my order is because I never received a confirmation number or order number by email and it has not arrived the email is maxinecarter44.[protected]@gmail.com

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M
5:40 am EDT

Chicme jumpsuits same code same design but completely different fit neither correct

Design no SMR 8261 - w-m F110518 (FX) size M White

Design no SMR 8261 -b l -M C020713 (C X) size M Blue

Customer reference [protected]

Please can you advise /refund two jumpsuits completely
different fit zips even on different sides of suit wish to return
what about postage . There is no paperwork in the parcel.
My mobile no [protected] if you need to get in touch .

Marion Riding

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M
3:48 pm EDT

Chicme I placed an order for highspit naxie dress and paid the extra $ for it to be delivered pn time before 05/13/2017.

My card ending in 9179 was chzrged $34 and odd change for this dress.i dont have an order number from u all.and ny card has been chargec.nor have i received a confirmation number or time of delivery
My name is maxine carter.phone no. Is [protected].my email is. Maxinecarter44.[protected]@gmail.com
I would like for this order to be located asap.and a explanation as to when it will arrive.or please refund my card if you have not sent it out yet. Because it will not arrive on time if it has not been shipped out

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M
6:32 am EDT

Chicme terrible service!

I bought something from Chic Me and my item did not arrive. I contacted them many times and later they said that my order was cancelled. They said that my order was no longer in stock and offered me a refund. I wanted to pick something else but they claimed that only refund was possible so I had to agree. I paid $20 for my item and received only $5 back!
I contacted their support and they claimed that these were the rules and that was the best they could do. Terrible service! I will never buy from them again!

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11:28 am EST

Chicme order not fulfilled

On January 21, 2017, I ordered a white sweater, and a burnt orange two piece swimsuit for an upcoming trip to Hawaii. I paid $13.00 for express shipping as well in order to receive it in time. The $38.00 was immediately deducted from my account and the product was never received. I sent them an email on February 14, 2017, requesting either the product or a full refund. I have received neither, nor have I received any communication whatsoever from chicme.

At this point, nothing less than a full refund will do.

My name is Randee Jennings, my contact number in USA is [protected], my email is [protected]@msn.com.

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11:54 pm EDT

Chicme liars

I have placed an order with Chicme and purchased several pieces of clothing. They took my money and I received all the confirmations. About two weeks later they sent me a message stating that my order was cancelled because some items were not in stock. They said that I can get a partial refund and that they can send me things which were available and I agreed. That was the biggest mistake I've ever made.
Waited weeks and nothing arrived and when I contacted customer service they said that my order was cancelled a long time ago. I reminded them that I was still waiting for my money and they claimed that refund was also issued a long time ago. Liars! Never got the money! Terrible! Will never buy anything from this scam site again!

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Joanne Charlesworth
, US
Dec 09, 2023 8:48 pm EST
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I didn’t receive some of the items parcel was all sellotape it was a mess I asked for replacements and they said they would give vouchers 50 but can’t use them all at once you have to do one by one plus you have to pay delivery charge it’s shocking 😳

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Una McClory
, US
Oct 23, 2023 5:25 am EDT
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2 items to return and cannot find a way of doing it

I am going on holiday soon and don`t have time for this

Please send a returns label asap

thank you

Una McClory

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E
E Dickinson
Barnsley, GB
Aug 27, 2023 5:22 am EDT

Not received items ordered number given [protected]. Was sent a mail on the 27 7 2023. to say that my order had been received. but have not received them would like a refund or the 3 told I ordered Mrs E Dickinson

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Sandra y Natas.
, US
Aug 27, 2023 10:33 am EDT
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I returned merchandise that purchased on August12, 2023. I submitted receipts and pictures in chicme and they are still asking me for a receipt when they should have access to this. It seems like they are just giving me the rounds just to not give me the refund. ASAP

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Aubrey T.
, US
Jul 31, 2023 9:16 pm EDT
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I have had same update for weeks cannot get ahold of anyone it’s ridiculous I feel like I will never get it nor have any options to even contact anyone

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Lisa Robinson-Nieves
, US
Jul 22, 2023 9:06 am EDT
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I am filing this complaint as a dissatisfied customer and my first ever experience with such an atrocious customer experience.

Please see attached conversation and items purchased and items returned and they fail to refund me.

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Lincoln Trojans
Tallahassee, US
Jul 01, 2023 8:13 pm EDT

I placed an order on June 4, 2023 with Chicme and have not received it!

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Antionette Covington
South Bend, US
Jun 17, 2023 11:08 am EDT
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I Made a purchase on May 25, and I haven't received my order yet. No updates have been sent to me or anything, it was a dress and a purse the order number is [protected] and just says it's processing

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malzahcam
Arlington, TX, US
May 30, 2023 6:52 am EDT

my order was never received and no one wants to help. i paid 108.00 for items and

ChicMe wants to give me 10.00 for my items. why can't i get my money back. i never received the items.

The order number is01011911931.

the tracking number is 92612902711394543481699036.

post office has no record of this order.

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Ghada Hejazi
, US
May 23, 2023 12:55 am EDT
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Driver should deliver package to appartement 4,did not Do so .it cost a fortune please refund

Chicme Customer Reviews Overview

ChicMe is an online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received a lot of positive reviews from customers who appreciate the affordable prices, high-quality products, and fast shipping.

One of the most notable aspects of ChicMe is the variety of styles available. Customers can find everything from casual wear to formal dresses, and the website is updated regularly with new arrivals. The clothing is also available in a range of sizes, making it accessible to women of all shapes and sizes.

Another positive point is the quality of the products. Many customers have commented on the durability of the clothing, with some items lasting for years. The shoes and accessories are also well-made and stylish, adding the perfect finishing touch to any outfit.

ChicMe also offers fast shipping, with many customers receiving their orders within a week of placing them. The website is easy to navigate, and the checkout process is straightforward, making it a hassle-free shopping experience.

Overall, ChicMe is a great option for women looking for affordable, stylish clothing and accessories. With a wide range of styles and sizes, high-quality products, and fast shipping, it's no wonder the website has received so many positive reviews from satisfied customers.

Chicme In-depth Review

Website Design and User Experience: The website design of Chicme is modern and visually appealing. The layout is user-friendly, making it easy to navigate through different categories and find desired products. The search function is efficient, allowing users to quickly find specific items. The overall user experience is smooth and enjoyable.

Product Range and Variety: Chicme offers a wide range of products, catering to various fashion needs. From clothing to accessories, there is something for everyone. The variety of styles, sizes, and colors available ensures that customers can find items that suit their preferences and individuality.

Pricing and Value for Money: The pricing at Chicme is competitive and offers good value for money. The website frequently offers discounts and promotions, allowing customers to purchase high-quality products at affordable prices. The pricing is transparent, with no hidden costs or surprises during the checkout process.

Quality of Products: The quality of products at Chicme is commendable. The materials used are of good quality, ensuring durability and longevity. The products are well-made and accurately represent the images and descriptions provided on the website. Customers can trust that they are receiving high-quality items.

Shipping and Delivery: Chicme provides reliable shipping and delivery services. The shipping options are clearly stated during the checkout process, allowing customers to choose the most suitable option for their needs. The delivery times are reasonable, and customers can track their orders to stay updated on the progress.

Customer Service and Support: The customer service at Chicme is exceptional. The support team is responsive and helpful, promptly addressing any queries or concerns. They strive to provide satisfactory solutions and ensure customer satisfaction. The customer service representatives are knowledgeable and friendly, making the overall experience positive.

Return and Refund Policy: Chicme has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The process is straightforward, and the website provides clear instructions on how to proceed. Refunds are processed efficiently, ensuring a hassle-free experience.

Customer Reviews and Ratings: Chicme values customer feedback and provides a platform for customers to leave reviews and ratings. This allows potential buyers to make informed decisions based on the experiences of others. The reviews and ratings are genuine and help build trust in the brand.

Payment Options and Security: Chicme offers a variety of secure payment options, including credit cards, PayPal, and other popular methods. The website ensures the security of personal and financial information, using encryption technology to protect customer data. Customers can shop with confidence, knowing that their information is safe.

Overall Shopping Experience: The overall shopping experience at Chicme is highly satisfactory. The combination of a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and secure payment options creates a seamless and enjoyable shopping experience. Chicme is a reliable and trustworthy online fashion destination.

How to file a complaint about Chicme?

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- Summarize the main issue with Chicme in the 'Complaint Title' section.

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- Provide detailed information about your experience with Chicme.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Chicme on ComplaintsBoard.com.

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Contact Chicme customer service

Phone number

+86 216 176 2186

Website

www.chicme.com

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