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Chicken Express
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www.chickene.com
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1.0 404 Reviews

Chicken Express Complaints Summary

3 Resolved
400 Unresolved
Our verdict: If considering services from Chicken Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Chicken Express reviews & complaints

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R
5:07 pm EDT

Chicken Express staff

9/18/18 8pm Staff was the most disgusting bunch of undisciplined food service employees I have ever seen. Unorganized, poorly trained, foul mouthed degenerates that I did not want serving me something I would be digesting. The staff was arguing, yelling, and cursing at one another while the store was filthy. The Rockwall tx location used to be a decent place to go eat but because of the low caliber of employees working there currently working there, I will not return. It's sad because my family really likes Chicken Express.

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L
1:58 pm EDT

Chicken Express customer service

I am writing in regards to a complaint with the Chicken Express located in Alvin, Texas which occurred on September 16, 2018.

I pulled into the drive-thru and waited several minutes without a greeting of any type. There were no cars in the lot and two vehicles at the window. I assumed the store was short-staffed so I was patient. After four minutes, I called out to the speaker with a "hello". The response was swift and terse, "it'll be a few minutes".

I waited five more minutes and was greeted with an equally terse "what's your order". No, "how can I help you", "sorry about the wait" or a pleasant ""what would you like". I order livers and received yet another terse response, "that'll take ten minutes, you want to wait for that'? I have ordered the liver dinner many times at that store and the Hartz across the street. Typically I have to wait for them to be prepared so I expected to wait. I continued my order.

When I pulled up to the window, I was greeted by the host, Suzanne. She was very pleasant and friendly. I was asked to pull around to the front of the store while the order was prepared as there was one car in line behind me. Again, I anticipated this. I sat an additional ten minutes and then was informed by Suzanne that they had no liver and asked if I wanted gizzards. I did not.

I did not appreciate the poor attitude of the person behind the speaker, nor did I appreciate the unnecessary extended wait. The person taking the order did not process my order in a timely manner or she would have known there were no livers fifteen minutes earlier.

Someone with your company needs to hold this person, including the manager, accountable. It may just be a training issue. I certainly understand people have a bad day. I had one after this experience. Doing nothing, however, will not solve the problem.

I do wish to commend Suzanne. She was put in a bad position by her coworker and by extension, her manager. She represented your company well. She also credited the purchase back to my card.

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S
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Express wrongfully charged at 2 different locations

I am extremely upset. I went to a location in Grand prairie texas off 360 and ordered a #1 with fries. When I recvd my food i had an xl drink. When i looked at the receipt I was charged for an upgrade which is somthing I didnt order nor agree to, I didnt say too much that day, however I visited another location at eastchase pkwy in fort worth texas and ordered another number 1 and was charged the same [censored]ing upcharge. I dont know what the [censored] yall have going but you are getting over on people charging them for things they did not ask for. I demand that you [censored]ing stop this now are I will go to the extreme to have chucken express shut down. I would like a representative from chicken express to call me immediately.

Sheena P.
[protected]@yahoo.com

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A
2:31 pm EDT

Chicken Express ownership

The owner refuses to provide the necessary tools to run the kitchen effectively. He has told the kitchen staff that they dont make enough money to fix the cameras to provide safty from theft. He also refuses to give adequate pay for those working 5+ months, claiming they need to go out of their way to go to training for a job that they already know for even a $0.25 raise. Tools have broken and he forces the employees to pay for it without refunding them, even when the employees provide the receipt and spending $10+ on items needed to provide adequate customer service. He also constantly yells at his employees and cause many to quit, leaving the store store short-handed and blaming management when employees leave. Management is required to provide the necessary paperwork to file the money at the end of the night, and when the store is running low or is out completely, management gets writen up or yelled at for 15 minutes, or more, on them not running the store correctly. Corporate has repeatedly told him to start serving a certain product and he claims "its a waste of [his] money and more of a reason for the employees to waste [his] product by over cooking." It wasnt until he was threatened to take action on the product or his license would be revoked, that he started serving in one of his three locations. He refuses to pay for employees to get a food handling license and refuses to pay for managers to take a manager class which is required if someone becomes manager. He has also threatened to deduct the manager's pay for reasons that are ridiculous. Reasons including; correction of punch-in/out times, lobby tables having crumbs on them, CO2 pump being out and management not notifying him immediately, and many others. He also threatens to deduct the managers pay when they inform him that what he accused them of was incorrect, or tells them they should quit/find a new job. He also forces management to call companies, (i.e. Coca-Cola, CO2, HotCo), if anything is wrong and if management doesnt say the right thing on the phone to the companies, they are yelled at for 15 minutes or more and told that "[they] have one job and that is to run [his] store the right way and [they] couldnt even do that right. [They] might as well find a different job." He tells the managers and employees that they are here more than he is, therefore they know the store better, but when he does visit the store once every two weeks, he tells them they are doing everything wrong and wasting his product, but turn around and tell us we dont have enough chicken up. He has told management the females are incapable of being cooks because "they dont know what it is like and that they have to lift 50Ibs bags and (do nothing but complain)". When confronted about this, he claims to have never deneyed anyone a job at his locations, but constantly management has to turn down many qualified employees bevause they cant have a female cook.

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Update by AnonymousHelp
Sep 07, 2018 2:33 pm EDT

He also does not have any burglary safety precautions, such as alarms and/or cameras

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N
4:11 pm EDT

Chicken Express bug in the chicken

on 8-16-18

My son in law went to buy chicken express on 4th and slide Lubbock, texas

he ordered two orders of the chicken tenders the 3 count I believe we live in between Lubbock and Levelland when he open the dinner notice there was a bug in bedded in the chicken tender by the time it was taken back maybe in about one hour later. George the manager there said he could only replace the chicken tenders . I did not want the dinner replace I wanted my money back he said he could not do that. So yes I am mad and that is [censored]. How can you resolve this? One of my dinners was for my special needs child.
NMata

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A
5:00 pm EDT

Chicken Express chicken express midland texas

First of all the managers are rude. Yall new ppl that's going to be professional . One of ur managers where shorts nd the other one is just plan rude. I know from experience that they I've went thru the drive thru nd it smell like marijuana even when I've been on the inside it smell the same way. Also the tenders are small nd not cooked right nd they b stuck together nd they do not know how to greet customers. They orders backed up nd it takes forever just get an order cause they just sit around nd not do nothing . My suggestions would b get new managers nd more friendlier ppl to work because if not ur business will go down really fast nd quick .

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7:59 pm EDT
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Chicken Express managers unprofessionalism

Manager was rude and acted very unprofessional. I was shocked and suprised at her conduct. It was not Stacy but the manager above her. Stays conduct was exemplary. I asked if Stacy was there and she said no. Tomorrow. I asked what time she said she can't give that info out. Then I said well how do I know what time to call. She hung up on me. So I called back and you'd her when was rude. She said she didn't care. So I told her I was going to report her to corporate. She said she don't care. They won't do anything anyway

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J
3:48 am EDT
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Chicken Express employee

I went to the Chicken Express on Blue mound Rd. in Saginaw, Texas around 5. When I walked in only one register was open and the girl at the counter was taking an order. When she finished I stepped up to the cash register and she didn't greet me or anything so I was like "Hello can I get..." then she cut me off asking "for here or to go." So I just told her my order (6 cups of ice and a gallon of Sweet tea). When she handed me my change I asked if she could make sure the person making my cups filled them up all the way because usually the person making them would fill them up less than half way and I wouldn't notice until I got home. So she replies "I'm the one who makes it so you could've told me, " I didn't say anything but in my head I was like I did tell you, all she had to do was go in the back and fill the cups up. So anyways she rudely sets my gallon of tea on the edge of her side of the counter then walks to the ice machine and 5 minutes later brings my 6 cups of ice. She tossed them on the counter and disappears. I assume that she's going to get me a bag because she seen that I was in the store alone so how was I going to carry 6 cups of ice and a gallon of Sweet tea and transfer it home, but I see her starting to mop so when she walks by again I ask "Can I get a bag?" And she sighs then walks off, grabs and bag and tossed it on the counter, she didn't even offer to help me do her job. So I pack my stuff and say "Thank you" and she doesn't even acknowledge the fact that I'm thanking her. I then get home and pour me a cup of tea and realize the ice cups STILL aren't full, it's about 75% full. The attitude was my main problem because I can easily take my business else where that's not a way to treat someone who's paying for food where you work at. And as smart as her mouth was she wasn't smart enough to know that I would need a bag to carry the ice. The other employees will usually ask if I need a bag. Chicken Express needs to check their employees and show them how to properly make cups of ice. Their ice machine can make unlimited ice, what filling my cup up going to prohibit? I'm paying for a cup of ice, if you're going to fill it half way up then I might as well pay you half the price. I used to work at a different chicken express and I would never treat anyone this way, that was wrong, I would never blatantly disrespect anyone who is putting money in my pockets. My mom buys tea and ice from them ($8) daily. If anything she should've been kind because I was in a good mood and would've gave her a tip because I know they barely make above minimum wage but I guess if chicken express wants to run all their business away they can keep these types of employees in their establishments.

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B
3:25 pm EDT

Chicken Express product

I came up there because I noticed it was new to town and was amazed by the prices... unreal... kind of ridiculous... I didnt get my son his own food because I am not paying $5 for 1 strip and 1 leg that just too expensive... I got 2 number 1's when i got home the fried pickles I could barely even finish because they were WAYYY too spicy... I love fried pickles but those were not like any I have ever tried... they were gross too... tasted like pennies or something... also why do you only get 2 cheese sticks with a $8 combo... who is that supposed to feed an ant? And they were cold... the cheese was not hot at all and you could tell they were not done any time close to when we ordered... the chicken wasnt even that fresh... the whole order was not satisfying at all and I was very displeased... most likely not going back

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N
5:24 pm EDT

Chicken Express tenders inedible & rude asst mgr

Went to Drive thru . Waited in line over 20 minutes . Got 7 pc tenders with roll fried okra & corn nuggets. Got all way home in 108 degree weather thru heavy traffic. and tenders so overly salty can not eat them . It's like they dipped in salt instead of batter. Inedible. I called store to complain she said come bring them back will get different ones. I said I'm not coming now it's to hot my car overheating sitting in drive thru line before and I'm a heart patient & elderly! I said can you take my name so next time I'm in town I can come by there? She said NO! If I don't come now then save tenders until I come back? What ? Any time I have ever had an issue with food there they take name & phone number not save food for couple days to take back. I was so pissed when I took one bite I threw box in trash furious! So now go dig it out trash & save in car until
Next time I go back into town as I live north of town in country. That's bull crap. Very Rude asst manager or so she said? Said her name is Nevaeh? I go to waxahachie tx chicken express almost every day for teas for me my grandkids & at least 1-2 times a week for family size meal. Since day that store opened. I am beyond mad. I want my money back & im not leaving rotten inedible food in my car in 100+ degree weather! Somebody call me.

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Update by Nancy Mason
Jul 19, 2018 5:27 pm EDT

Went to Drive thru . Waited in line over 20 minutes . Got 7 pc tenders with roll fried okra & corn nuggets. Got all way home in 108 degree weather thru heavy traffic. and tenders so overly salty can not eat them . It’s like they dipped in salt instead of batter. Inedible. I called store to complain she said come bring them back will get different ones. I said I’m not coming now it’s to hot my car overheating sitting in drive thru line before and I’m a heart patient & elderly! I said can you take my name so next time I’m in town I can come by there? She said NO! If I don’t come now then save tenders until I come back? What ? Any time I have ever had an issue with food there they take name & phone number not save food for couple days to take back. I was so pissed when I took one bite I threw box in trash furious! So now go dig it out trash & save in car until
Next time I go back into town as I live north of town in country. That’s bull crap. Very Rude asst manager or so she said? Said her name is Nevaeh? I go to waxahachie tx chicken express almost every day for teas for me my grandkids & at least 1-2 times a week for family size meal. Since day that store opened. I am beyond mad. I want my money back & im not leaving rotten inedible food in my car in 100+ degree weather! Somebody call me.

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L
5:20 pm EDT

Chicken Express staff

I went to chicken express is roanoke today. The person taking my order could not get my order correct. It took him 3 x's of repeating to get my order correct (snack pack and tea - not difficult at all). I drove up to the window and was behind 1 car. He came out to my car, I gave him the money (expecting change back) and he gave me my food minis my iced tea. He never came back out. So I drove up to the window after the car in front of me deovw off. The same staff member opened the window, leaned out and asked if I was ok. I said no cuz I didn't get my tea or change. He then asked me how much money I have him. It's a good thing I'm an honest person cuz I could have gotten an extra $10. I told him I have him a $10 and the correct change due. He gave me my change then started to shut the window. I said excuse me you didn't give me my tea. He said they were getting it. He finally gave me my tea. I told him thank you and he snidely said Uhuh. So rude and disrespectful. Don't know if I will be going back there and I usually eat there a lot.

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A
3:10 pm EDT

Chicken Express service

I went to get some food today from your location in cleburne, I did not get to do that because this is how the ordering went: chicken express can I help you, me: 2 large sweet teas please and...employee:1 sweet tea 1 dollar..me:2 teas please and...employee:2 teas anything else, me: yes uhm...employee: 2 teas 2 dollars at the window pull up, I pull to the window and tell the cashier I wasn't done ordering, she just stared at me I said u know what that's fine, the order taker was very short with me and would not let me order I'll go somewhere else paid for my teas and I am very surprised that service was like this today, my order number on receipt was 148, 7-1-18 2:47 pm, , I am submitting the complaint here because the store didn't care and the email on the receipt cane back and said does not exist

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10:53 pm EDT

Chicken Express food quality - customer service

I'm goiung to start off by saying I love the spicy chicken strips only reason I go and the sweet tea. I've always had good food and service until now. I am a night nurse so we barely make it in before closing, we ordered on sat 6/23/18 drive thru a little after 930. Did not get to start eating until after 10 which means the restaurant is already closed. Strip s were partialy battered and under cooked. Called around 1036 no answer. So I called the next day and informed management of the awful quality of food manager was pleasant, took my name down and said to come in with receipt for food replacement. Did not go in that day but the following evening went thru drive thru again about the same time, there was many cars in line so I called go inform manager that I was in line at the moment. Manager assured me that they wouuld take orders until line is depleted and should be no problem. Well got up to intercom let them know of my purpose of replacing my food I was told there was not any spicy strips at the moment and would be 15 min wait. That was fine with me, but could hear the frustration in employees voice. So I wanted they practically threw my food out the window and slammed it closed not even allowing me to request sauce which I already did over the phone while in line. But of coarse no sauce and bad service.. Very disappointed

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2:38 pm EDT
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Chicken Express two number 1 meals

I went threw drive thru and got 2 number 1 meals both meals were full of grease. The fries were cold and greasy.. I called and talked to manager and she stated I would have to drive back with food and she would return money or replace meal. I live at least 20 min away, I explained I lived this far away and she stated they close at 10pm that I would have to keep food until I could drive back, who is gonna keep food till night time if I decided to drive back not me this accumulates bugs this was very unprofessional in my opinion and they have lost my business 18.00 down the drain very disappointed.

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7:49 pm EDT
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Chicken Express business

employees being scared to say they do not want to work doubles because they say they will be treated unfair and will be made to feel out of place and uncomfortable. Employees dont get to sit for a moment when they are tired unless they smoke and employees and mangers only get 2 to 5 minute smoke breaks, and no breakes unless employees work doubles. Manager's should understand and take responsibility if their employee ask something from them and not get angry at them thats what being a manager is, isnt it? To fill the needs of their employees and customers. Leave the personal at home and business for work.

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R
1:40 pm EDT

Chicken Express quality of food

I went to Chicken Express located on Rowlett Rd and Hwy 66 in Rowlett Texas on 6/14/18. I ordered 3 piece fish filet dinner with mash potatoes and green beans. The fish was very hard and the mash potatoes where dry. I called on 6/14 to complain. I asked to speak with a manager but was told there was not one onsite at that time. The staff member in turn heard my complaint and offered me to come back in to get a replacement meal to just bring my receipt with her name on it. She didn't not tell me I had a 3 day time window to come back in. SO today 6/21/18 I send my daughter to get lunch with the receipt with the documentation of who and what time I spoke to the staff member. The manager on duty today tells me she will not honor my receipt and that their fish is cooked to order so there's no proof that my food was messed up. She then in turn tells me that the staff member is not a manager and she should not have told me that. As a customer I don't know that the staff member can't satisfy a customer if a manager is not available. How is that my fault. Needless to say she was rude and nasty to me this afternoon. I typically go here at least 2 times a week. I don't have to lie to get no food. I paid for a meal I wanted to eat and at the end of the day I didn't get that. I just want my meal replaced. I won't be back and neither will any of my family and friends.

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S
7:08 pm EDT

Chicken Express chicken express-lake worth-customer service drive thru

Chicken Express-Lake Worth
On 5/20/18 at approximately 6:15 pm, I went thru the drive thru, pulled up to the menu board, saw the price of the 32 oz tea (1.25), waited when the car in front moved two cars up, I also moved thinking there maybe another order speaker. Since I've never visited this location, I was not aware of their set up. After waiting through approximately 4/5 cars, I reached the windo, I sat at the window for maybe a minute or two she opened the window and asked if she could help me. I told her I needed an unsweetened tea, she then told me I had to drive around and go through the line and order at the speaker, I told her I already sat through the line and I only needed a tea. She then told me it was not fair to the other behind me and I had to drive around, I know I must have had a shocked look on my face. I proceeded to tell her I would be contacting corporate and the franchise owner, she said that was fine. I'm still in shock that this was her response, upon calling the location to ask her name, and what the problem was, I was told that was their policy that you had to order at the speaker and wait in line, due to line cutters.. I explained I DID wait in line, and I never heard anyone ask to assist on the speaker. My question is, was it customer service to tell someone they must go through the line again to get a cup of tea, that had already went through the line, was it fair to that customer. Maggie obviously might need a refresher coarse in customer service, when she knew her customer was shocked at her response, maybe she should have asked for her team lead to come to the window, instead of insulting a customer over a 1.25 cup of tea!

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5:38 pm EDT

Chicken Express staff

The whole place is a mess. The bosses girlfriend is one of the managers in the store. A friend of mine is currently working there and she has had problem after problem with her. She has told her to stay clear of him and he is her boss. She is very unprofessional. The whole place is a wreck the bosses girlfriend is there her mother is there and her sister works there. If the girl has a problem she gets to leave. She has a attitude towards my friend i have went in there and the manager Jennifer is very rude towards her and has a bad attitude.

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2:22 pm EDT
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Chicken Express 40 piece mega meal

Picked up a 40 pc tender family meal. One of the sides we ordered was green beans. We also ordered all the tenders tone the regular, not spicy. We drove the 20 miles home to find we had not received the green beans so we only had three sides instead of the four that we should have. The tenders came in two boxes. The chicken in one of the boxes was so spicy or grandkids couldn't eat it. When my wife called the store a male who answered the phone and claiming to be the manager was very brusque and rude to her and would not even acknowledge that she had a legitimate complaint. This is not the first time this has happened to us. We really like Chicken Express but your customer service and the attitude of your store managers is awful. Maybe you need to send them to the Ckick-Fil-A school of management.

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T
12:58 pm EDT

Chicken Express rewards card doesn't work

Good afternoon,
I am offering feedback or a complaint.
I received a gift card from a family member for my birthday.
The rewards card was for $20.
I have never had so much trouble trying to use it.
The store in Benton tried to run it for a purchase it said I only had about $7 when it was even written on the card how much was on the card.
I am upset because the employees kept saying that I probably stopped by previously and just didn't remember.
I think I would have remembered that.

I want this fixed and even more I want some of my birthday money back.

If I have to call someone or put this on Facebook then I will. This is terrible business.

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Chicken Express In-depth Review

Overall Rating: I would give Chicken Express a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Chicken Express is clean and user-friendly. It is easy to navigate and find the information you need. The online ordering process is also smooth and efficient.

Menu Variety and Options: Chicken Express offers a wide variety of options on their menu. From classic fried chicken to grilled options and even salads, there is something for everyone. They also have a good selection of sides and desserts to complement your meal.

Food Quality and Taste: The food at Chicken Express is consistently delicious. The chicken is always crispy on the outside and juicy on the inside. The flavors are well-balanced and the portions are generous.

Pricing and Value for Money: The pricing at Chicken Express is reasonable for the quality and quantity of food you receive. The portions are generous and the prices are competitive compared to other similar restaurants.

Customer Service and Staff Friendliness: The staff at Chicken Express is always friendly and welcoming. They provide excellent customer service and are attentive to your needs. They are knowledgeable about the menu and can help with any questions or concerns.

Cleanliness and Hygiene Standards: Chicken Express maintains high cleanliness and hygiene standards. The restaurant is always clean and well-maintained. The staff follows proper hygiene practices and the food preparation areas are kept clean.

Speed of Service: The service at Chicken Express is usually fast and efficient. The staff works quickly to take your order and prepare your food. Even during busy times, they strive to deliver your order in a timely manner.

Delivery Options and Efficiency: Chicken Express offers delivery options for those who prefer to enjoy their meal at home. The delivery service is efficient and the food arrives hot and fresh. They also provide accurate estimated delivery times.

Online Ordering Experience: The online ordering experience at Chicken Express is seamless. The website is user-friendly and the ordering process is straightforward. You can easily customize your order and select your preferred delivery or pickup time.

Special Offers and Promotions: Chicken Express regularly offers special promotions and discounts. They have meal deals, combo offers, and seasonal promotions that provide great value for money. It's worth checking their website or social media pages for the latest offers.

Dietary Accommodations: Chicken Express offers options for different dietary needs. They have grilled chicken options for those looking for a healthier choice. They also have vegetarian and gluten-free options available.

Ambiance and Atmosphere (for dine-in experience): The ambiance and atmosphere at Chicken Express are casual and comfortable. The restaurant is clean and well-maintained. The seating is comfortable and the staff creates a welcoming environment.

Location and Accessibility: Chicken Express has multiple locations, making it easily accessible for most people. They are conveniently located in various neighborhoods and shopping centers. Parking is usually available nearby.

Social Media Presence and Engagement: Chicken Express has a strong social media presence. They regularly post updates, promotions, and engaging content on their social media platforms. They also actively engage with their followers and respond to customer inquiries and feedback.

Customer Reviews and Feedback: Chicken Express has received positive reviews and feedback from customers. Many customers praise the delicious food, friendly staff, and efficient service. They have a good reputation in the community.

Loyalty Program and Rewards: Chicken Express offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts or free items. It's a great way to reward loyal customers.

Community Involvement and Corporate Social Responsibility: Chicken Express is involved in the community and supports local initiatives. They participate in charity events and sponsor local sports teams. They also prioritize sustainable practices and source their ingredients responsibly.

Sustainability Practices: Chicken Express is committed to sustainability. They use eco-friendly packaging and strive to reduce waste. They also support local farmers and suppliers to promote sustainable agriculture.

Overall Recommendation and Conclusion: Overall, I highly recommend Chicken Express. They offer delicious food, excellent customer service, and a pleasant dining experience. Whether you dine in, order online, or get delivery, you can expect a satisfying meal. Their commitment to quality, value, and sustainability sets them apart from other fast-food chains.

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