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Chicken Express Customer Service Phone, Email, Contacts

Chicken Express
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www.chickene.com
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1.0 404 Reviews

Chicken Express Complaints Summary

3 Resolved
400 Unresolved
Our verdict: If considering services from Chicken Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chicken Express reviews & complaints 404

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Newest Chicken Express reviews & complaints

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4:18 pm EDT
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Chicken Express the rudeness of the owner

Hello my name is Armani Cornish, I’m a senior in high school and I've been working at CE in Rockwall, TX for about 3 months now. I was just fired because I asked for time off because I needed more time for school work. I work only 2 days because that's all he gives me even though I ask for more. But I call him and he just starts yelling at me that he doesn't care and I need to manage my time better. He's very rude and disrespectful to his workers and I just wanted to make sure this was addressed.

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4:18 pm EDT

Chicken Express I am complaining about the whole environment of the store on denton hwy

I have given this place several times to turn my experience around yet they never seem to change. Every time i go i have to wait very long for simple services and they are never busy. I also struggle with their ability to maintain the inside of the store clean and their restrooms are disguisting with trash everywhere and toilets always seem to have fluids on it. I have witnessed them take my money and saw that same employee (without washing their hands) touched my food and in my eyes that does not seem sanitary. I have now chosen never to eat there unless things change. I would rather drive farther out to another location than to purchase from there. I will eventually change my fast food preference if Chicken Express doesn't take action, I support companies that care about their customers and im sure they do so i will wait for a change.

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5:56 pm EDT

Chicken Express the service

So on the evening of 10/18/2017 I visited the establishment at 3514 I 40 east the total of my meal was 26.14. I will not continue to order from this establishment as the service was the worst I've ever had. It literally took 20 minutes to order due to your employees laughing and playing inside which could be heard through the speaker. The order was taken wrong, and the drinks brought to my car as I had to pull around were pouring tea and just thrown at me. This should not be what spending money for dinner is. I specifically drove over 20 minutes just to have dinner here. I am very disappointed and would truly hope you rectify the situation promptly.

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8:33 pm EDT

Chicken Express service (poor management)

The night 10/14/17 was my first trip to chicken express. I am not impressed. I orded at 10 piece chicken meal for me and my family approximately 735pm c.s.t. from your location at 9430 mansfield road. I return home to feed my family to only find chicken strips which this family does not eat appearing to be someone else's meal. With fried okra and corn nuggets also things we do not eat. This was no busy time as 2 people in the restaurant were eating and one person in the drive through so this mindless error has no justifcation.
I phoned to ask for the manager and a very young kid answered the phone. I refused to speak with him.

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7:01 pm EDT

Chicken Express cook to order

Recently in seagoville store. I asked the mgr to cook food hot and she got an attitude. Very unprofessional. She proceeds to tell me the fish under light just came out. I'm like mam I want out the grease fresh. She still telling cashier that was just cooked, and she was the manager. I would think the manager would want to accomodate customers if they are paying.

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11:12 am EDT

Chicken Express carry out customers treated differently to in house customers.

I visited my neighbor hood Chicken Express. I ordered the two specials ( 4 tenders a side and a drink for $4.99, I think). I ordered it to go. They gave me the two specials on plates. So I reminded them that I wanted it to go. Took the two plates to the back and put each plate of food in boxes. There was chicken left on each plate and they put that chicken back in the holding bins.
I asked the woman why she took the remaining chicken from the plates and put it in the holding bin and not it the boxes that were going to me?. She said it was the we give special treatment to our dine in customers. I told her that it was not right, kind of a discrimination thing. It really upset me and the other customers, that were there all shook their heads.

Not a happy customer ! not sure I will be going back if this is company policy.

Store: 1529 W. Hebron Pkwy. Carrollton. Tx. 75010
Date: 10-05-17

Larry Ammon
[protected]@yahoo.com

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7:18 pm EDT
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Chicken Express manager's customer service

I received the wrong order in the drive thru, though they read it to me correctly. I got home and realized it was incorrect. I went back up there to get the correct order, and the manager (David) did not offer me anything to compensate me going home and having to come back. He did not even want to apologize. He gave me my food and a dry "sorry." After mentioning I would like something in return, he said I can have tea or extra biscuits. Why not just give me my meal for free? I wasted my gas going back and forth, and then he's dry about the entire situation. That's not right. To top that my food was not fresh. He could've handled this situation better.

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11:40 am EDT
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Chicken Express rude employees

We are currently in school and they started to take put our orders while in the process they walk away I. Then state that they needed to still take one more of our oders and the employee said its still gone take three minutes for the fries to cook and when my friend started to order she said she wanted fries also and then says its still gone be three minutes rudly i felt very offend because we had spent at least 25 dollars on our meals thats was the worst experience of my life and when we received our orders they werent even right. The adress is 8551 Meadowbrook Blvd, Fort Worth, TX 76120

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Update by Miamcgee
Sep 28, 2017 11:43 am EDT

Im very upset I've been going there for a while now

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R
11:31 am EDT

Chicken Express the food I received

I ordered two of the $5.50 lunch specials with no drink at the chicken express on 529 N. Stewart St., Azle, TX 76020. I called the store directly and told them that all the food was cold except for the mashed potatoes I received in both of my lunch specials. The chicken that was in both boxes were just so tiny also. Two of the small pieces were equivalent to one piece of a normal size chicken tender. The lady who was the manager told me to bring back my food and she would replace it. I brought it back and the food that it was replaced with was also cold and the chicken was not cooked very well. Two times in a roll I got bad food and cold food. This is clearly not good service.

Rebecca Leal
[protected]

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M
2:41 pm EDT

Chicken Express french fries

I'm SO MADDDDDDD that you changed the fries?! Your fries were my TOP FAVORITE fries of all! They had those crunchy bits and were thin amd crispy! Please change them back! I hate the new ones, they are teribble! They don't have any flavor! Every person I know had said the same! CHANGEEEE THEMMM BACKKKKKK PLEASEEEEEEEEEE! SERIOUSLY, WHY WOULD YOU CHANGE THEM? IT LITERALLY MAKES NO SENSE!?!?

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1:47 pm EDT
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Chicken Express copy of letter to location visited never received reply!

My husband and I visited your restaurant on [protected] @ 17:40 pm. We ordered 1 dozen livers and 18 gizzards and a side of mac-n-cheese and 2 drinks. Our total sale was $20.21. We waited for approximately 20 minutes or more for our food. The drive through ordering was out of service and a lady came and manually took our order. Then she informed me that she had dropped our order. When we began to eat the livers and gizzards they were so over cooked that we could not even eat them. There was no fork or spoon for the mac-n-cheese and no napkins in the sack with our order. We had to throw the complete order in the trash. We were traveling to Oklahoma and was pretty far down the road to turn around. I know $20 is probably not a lot of money to some, but to me it is. Plus I am sure you want your business to be run with the highest customer satisfaction as possible.

I would like to request a refund for the poor service and quality of food. Please feel free to email me if you need any additional information. I have included as much information as I can from my receipt below.

Chicken Express
745 N Main
Jacksboro, Tx 76458
[protected]

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L
7:28 pm EDT

Chicken Express bad customer service

Every time I go to the chicken express near my house they always take a long time and my order is almost always wrong. Tonight I asked for biscuits and got rolls caught that before I left so went in and changed out the rolls for the biscuits got home had a family mashed potatoes and there was no gravy, couple weeks ago when I went there I asked for 8-piece all dark meat I even confirmed when I got to the window all dark meat yes yes they say get home not all dark meat this happens all the time hate this place will not be going back and I will make sure to be telling everybody I know about that place it's not just one or two times it's every time I go, just crazy..

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10:26 pm EDT
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Chicken Express bad service

Hello
My name is Mayra Whitman your location in Waxahachie Texas has been disappointing the last few times that I have been to visit. This last time will be the last visit I will be making. I ordered a number 6 with a drink and they had me pull up to the front I waited at least 20-30 minutes to get my food. When I received the food it was cold. I asked for my money back, they took the food back when I handed them the drink back they said you can keep it. When I received my change they had charged me for my drink. I hate to complain but this is just disappointing and hopefully my complain can make a difference as I am sure it's not the only one.

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8:59 pm EDT

Chicken Express I had order the 7 piece chicken meal for my son with fries and cheese sticks and did not get the fries

I went to Chicken Express to order food for me and my son on 96 at 8:20 p.m. after working a 12 and a half hour shift and I had to order a seven piece chicken dinner with the regular fries order cheese sticks no drink in a row and then I had to order me the two piece chicken dinner with a breast and the leg coleslaw mashed potatoes in a roll mine was complete my son was missing his fries and he got a biscuit instead of a roll I don't usually complain but I had to I gave him my vegetables so he would have a complete meal I called the manager that is over there now and she had told me they would replace the fries the how is that going to make me feel any better about my meal not being complete

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3:24 pm EDT
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Chicken Express food service/customer service

I am at chicken express on mcphearson dr in fort worth, tx. They take my order, swipe my card, then come out to tell me they have zero chicken breasts and I could order something else, and explained they have already charged my card my original order. I Asked how long it would be before any chicken breasts will be reasy. He told me 20 minutes. I told him cancel my order, I would go elsewhere. He took my card and the receipt in, only to return with the order of the car BEHIND me.

Now, I am the only one in the line and NO ONE in store. I honked as I have been sitting in thd line WAITING on my card only. I was told the manager would give me the refund. I still wait. I have asked for the general managers number or someone I can speak with because this is UNACCEPTABLE. I waited -the card receipt charged 1435. FINALLY got refunded at 1448 by receipt time.

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1:54 pm EDT

Chicken Express service

The store on 4451 so. Collins Arlington Texas 76018

Has the worst customer service and the manager Pedro is extremely rude.
I pick up lunch for several co workers during the week. Today I had THREE orders. They refused to take them at the drive thru stating I could get out of line park and come in to place the orders.
No other Chicken Express does this and I will not ever use this store again and maybe not any Chicken express.
I'm going to post a blog about this store and it's completely ridiculous rude service.

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8:49 pm EDT

Chicken Express manager/customer relations

On August 24...the grassy area next to the drive through has two holes and was filled with water and my dad who is 80 years old had stepped into one of the holes and fell back on his butt... with his legs in the water half way up...and the water smelted like sewer ...ruined his shoes and now his feet itching...he is very frustrated...other issue ...my nephew Robert Yarbrough was hired on Aug. 21 and he was suppose to be getting 2 weeks training ..he only got a half a day training and he was scheduled off 4 days...he didn't have a chance before she had another person in his place ...the manager had him breading chicken the whole time and frying ...had no other training...he was showed this one time and no one worked with him...this was his first job and had lousy training ...was not fair and did not have equal opportunity
...well the manager told him that he was too slow and fire him...there was a time when she was upset about loosing an employee and she was talking out loud and used some curse word in front of customers and employees...Hoping that this will be addressed in a proper and fair manor...Thank you... Gail Ratcliff...Daughter of Dad and Aunt of Robert

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6:48 pm EDT
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Chicken Express service at the 5100 davis boulevard, north richland hills operation

My wife went to this location today and ordered a 20 tender package. Her concern is when she went to pay for the meal. She handed the clerk her credit card and the clerk proceeded to go over to the counter where the chicken was being handled and he boxed up the chicken. The clerk then proceeded to go out of sight down in the back of the facility with the credit card. At this time my wife asked another clerk where he was going and my wife notified the other clerk that the original clerk had her credit card and that she wanted the credit card back. The other clerk told my wife that the original clerk went outside. The other clerk called the original clerk and he came back into the facility waving the credit card saying he did not take the card. He then proceeded to charge the card and deliver the receipt to my wife. The original clerk was visibly upset with my wife regarding this issue.
This should not have occurred and we are extremely upset that a manager in the facility did not address this issue immediately.
Order Number 116 at 4:18pm on [protected]
Credit Card reference number [protected]
My Name: Lawrence Bracken, 209 Bob O Link Drive, Southlake, Texas 76092
Phone Number: [protected]

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10:16 pm EDT

Chicken Express unethical behavior from store manager

August 26th 2017, at 8:52 I had placed an order through Uber Eats for the Chicken Express on Hulen in Fort Worth Texas. Around 942 we noticed the store was closing soon and it was still being prepared. Having called a store before and just asking them to hold it and we will pick up, we decided to call just get an update on the order.

The person on the phone was the store manager, who unfortunately refused to give my husband her name. She had said that they are restaurant and to call uber, while that is understandable, my husband asked the question if we could just come by and pick it up, having the store manager just confirm that the food was just sitting there. And we had already paid, and would come with proof that it was indeed our order. The store manager did not answer his question, instead just hung the phone up.

I took the phone and called back wanting to get this resolved, the store manager picked up and was argumentative from the start. I had informed her that she was being rude to customers, that my husband just wanted a question answered and was willing to make the trip up to the store to pick up the order so the food would not go to waste. Instead of addressing the concern she repeated the same thing she said to my husband earlier except she was screaming it at me. I informed her that I understood that part, I just wanted my food and that she told my husband that the food was sitting there ready to be picked up. She argued with me saying that was not true, and I informed her that she hung up on my husband before even answering the proposed question. The store manager continued to scream at me saying she didn't; "No, I said thank you goodbye" still screaming at me.

I then advised that since she was refusing to help us, the customers, in resolving this and since she was still being rude, we would be calling the corporate office, which we will tomorrow since it's 10pm CST/. Still screaming, she said, "Yeah! Yeah! You go and DO that!" and hangs up the phone.

We have had our run in with rude customer service before, and rude managers but never before have we been screamed at a store manager, who is willing to waste food and willing to treat their clientele in such a manner. While we understand that the order needed to be canceled through uber, we didn't want to cancel the order. We just wanted the food we paid for and was willing to for go the trip in the end to get the product that we spent money on.

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7:07 pm EDT

Chicken Express chicken tenders dinner

The last two times I have ordered from the Arkadelphia chicken express my order ended up being wrong. The first time I did not receive my mashed potatoes. The second I ordered an extra roll and didn't receive the one which ce with my order or the extra I paid for. The food is great but if my order is wrong every time I'd rather order from a different place.

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Chicken Express In-depth Review

Overall Rating: I would give Chicken Express a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Chicken Express is clean and user-friendly. It is easy to navigate and find the information you need. The online ordering process is also smooth and efficient.

Menu Variety and Options: Chicken Express offers a wide variety of options on their menu. From classic fried chicken to grilled options and even salads, there is something for everyone. They also have a good selection of sides and desserts to complement your meal.

Food Quality and Taste: The food at Chicken Express is consistently delicious. The chicken is always crispy on the outside and juicy on the inside. The flavors are well-balanced and the portions are generous.

Pricing and Value for Money: The pricing at Chicken Express is reasonable for the quality and quantity of food you receive. The portions are generous and the prices are competitive compared to other similar restaurants.

Customer Service and Staff Friendliness: The staff at Chicken Express is always friendly and welcoming. They provide excellent customer service and are attentive to your needs. They are knowledgeable about the menu and can help with any questions or concerns.

Cleanliness and Hygiene Standards: Chicken Express maintains high cleanliness and hygiene standards. The restaurant is always clean and well-maintained. The staff follows proper hygiene practices and the food preparation areas are kept clean.

Speed of Service: The service at Chicken Express is usually fast and efficient. The staff works quickly to take your order and prepare your food. Even during busy times, they strive to deliver your order in a timely manner.

Delivery Options and Efficiency: Chicken Express offers delivery options for those who prefer to enjoy their meal at home. The delivery service is efficient and the food arrives hot and fresh. They also provide accurate estimated delivery times.

Online Ordering Experience: The online ordering experience at Chicken Express is seamless. The website is user-friendly and the ordering process is straightforward. You can easily customize your order and select your preferred delivery or pickup time.

Special Offers and Promotions: Chicken Express regularly offers special promotions and discounts. They have meal deals, combo offers, and seasonal promotions that provide great value for money. It's worth checking their website or social media pages for the latest offers.

Dietary Accommodations: Chicken Express offers options for different dietary needs. They have grilled chicken options for those looking for a healthier choice. They also have vegetarian and gluten-free options available.

Ambiance and Atmosphere (for dine-in experience): The ambiance and atmosphere at Chicken Express are casual and comfortable. The restaurant is clean and well-maintained. The seating is comfortable and the staff creates a welcoming environment.

Location and Accessibility: Chicken Express has multiple locations, making it easily accessible for most people. They are conveniently located in various neighborhoods and shopping centers. Parking is usually available nearby.

Social Media Presence and Engagement: Chicken Express has a strong social media presence. They regularly post updates, promotions, and engaging content on their social media platforms. They also actively engage with their followers and respond to customer inquiries and feedback.

Customer Reviews and Feedback: Chicken Express has received positive reviews and feedback from customers. Many customers praise the delicious food, friendly staff, and efficient service. They have a good reputation in the community.

Loyalty Program and Rewards: Chicken Express offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts or free items. It's a great way to reward loyal customers.

Community Involvement and Corporate Social Responsibility: Chicken Express is involved in the community and supports local initiatives. They participate in charity events and sponsor local sports teams. They also prioritize sustainable practices and source their ingredients responsibly.

Sustainability Practices: Chicken Express is committed to sustainability. They use eco-friendly packaging and strive to reduce waste. They also support local farmers and suppliers to promote sustainable agriculture.

Overall Recommendation and Conclusion: Overall, I highly recommend Chicken Express. They offer delicious food, excellent customer service, and a pleasant dining experience. Whether you dine in, order online, or get delivery, you can expect a satisfying meal. Their commitment to quality, value, and sustainability sets them apart from other fast-food chains.

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www.chickene.com

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