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Chicken Express Customer Service Phone, Email, Contacts

Chicken Express
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www.chickene.com
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1.0 404 Reviews

Chicken Express Complaints Summary

3 Resolved
400 Unresolved
Our verdict: If considering services from Chicken Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Chicken Express reviews & complaints

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D
7:00 pm EDT
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Chicken Express service

I ordered 2 catfish dinners and 5 minutes into order they came to me and said they forgot to marinate the fish over night. Ask if I was ok if they cooked it without it being marinated. I said I guess so. 15 minutes later still no fish. I over hear them say they forgot to time the fish being cooked does anyone know if it's ready. At that point I was there over 20 minutes and now I don't know if it's under cooked or over cooked. So I ask for a refund. I got the refund, but no I'm sorry for the problems. Nothing. No credit on your next visit. Nothing. A total of 30 minutes and walked out with no food. Pathetic!

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B
2:39 pm EDT

Chicken Express upkeep. cleanliness.

I usually just go through the drive through but I wanted to set down and eat with my friends. However, the up keep of the place was horrible. I stepped in food on the floor. I could see my foot prints every where I walked. The tables and seats where really dirty and we had to ask for something to get clean the table with. The customer service was good but for the dine-in part it was horrid. I clean houses and offices professionally and this was by far out of health regulations. Plus it wasn't even busy and they had more than enough people to have someone out on the floor cleaning.

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M
1:50 pm EDT

Chicken Express little elm, texas

Today at 12:50pm I went to Chicken Express here in Little Elm to purchase some chicken tenders for my husband who wasn't feeling well today. I placed my order through the drive through and the young lady who took my order was very nice. She asked me if I wanted a roll or a biscuit and I answered a biscuit. She gave me the total and I went to pay at the window. She then told me they were out of biscuits and if I wanted a roll I told her no and asked "can I have mashed potatoes instead". She said ok. Then this other young lady came to the window and started to tell me (and not in a nice way) that no I could not do that! She said it would have to be a roll. The biscuits would not be ready for another 10 minutes, so I asked her if she could just give me a few extra frys instead she slammed the window in my face threw her arms in the air, I don't know what she was saying. But the other young lady just watched in horror at just what had happened. She the came back to the window advised me she would have to charge me for just a few extra frys so I said I didn't understand. She then said she went ahead and put some extra ones in and started to close the window again. I asked her where my Dr. Pepper was she handed it to me and I asked her what her name was she told me her name was Sharla and spelled it out to me. She advised me it would do no good because nothing would be done about it. On the way home I thought about it and I prayed for her attitude that she has today. How she treated an elderly person today and if she had a conscience about what she had done. I wonder just how many other people have experienced her anger! Thank you, Maria Smith

P. S. After posting this on the website Ladies of Little Elm I have received so many negative responses about the Chicken Express At that location. They even call the police department of our city and lie about the customers. I have lived in Little Elm for over 12 years and have never had this kind of problem!

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K
4:09 pm EDT

Chicken Express the management

Hello my name is Kehly Trojan and I work at the Chicken Express in Big Spring Texas.
I've been having some issues with one of my managers Noelia Carrillo. Lately she's been really unprofessional and really disrespectful towards me. She doesn't seem to understand that I'm a proud Christian and that I need Wednesdays and Sundays off she complains to me about it. When my religion is always my number one priority. She also doesn't seem to be understanding when I have a family emergency. She complains and degrades me to my coworkers which I feel is very unprofessional. She really makes me unhappy when working at Chicken Express I'm an adult I don't feel respected when working with her. Now she's punishing me for my important court hearing that I had to be at by cutting my hours which I think is very unreasonable. Thank you for taking the time to read my complaint.

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G
4:23 pm EDT

Chicken Express menu choices. wrong items

On Sunday, Aug 13th, at 5:30 pm, I went to the Chicken Express drive thru at the S Collins store. Prior to the order speaker, there was a sign offering 6 pieces of dark meat at a reduced price. I ordered that special but the lady on the speaker told me that they did not have enough dark meat and that my choice was to allow them to substitute wings or to wait 20 minutes. I changed my order to chicken livers and tenders plus family sides of mac and cheese, fried okra and gravy. When I got home, the store had given me cole slaw instead of okra. So, not only had the restaurant run out of dark meat at 5:30 pm but they compounded the problem by giving me the wrong item.

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B
1:28 pm EDT

Chicken Express food

Loooong time customer. Referred tons of friends. Now it's gone corporate. Corporate site says address complaints with individual stores. This is not a one-store issue. I tried five or six different stores in different cities and across the board -
Quality has diminished considerably. Okra tough and stringy; fries not cooked long enough, chicken tastes more flour-y. The only thing that remains the same is the spicy seasoning packet.

Went from small chain with GREAT food to corporate entity with profits more important than food.

A real shame. Not going back

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C
2:59 pm EDT
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Chicken Express tea

Have been buying a tea on a daily basis for over a year. However the last 2 days the tea was so watered down I had to throw it out. I brought it to the employees attention. They said the new manager is making them water it down by adding lots of ice to it. Can anything be done about this? I know a lot of people frequent this particular store. And they are now going elsewhere because of the tea. This is the Sherman, TX store.

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T
1:33 pm EDT
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Chicken Express lufkin texas

We have recently visited your Chicken Express a couple of times in Lufkin, Texas.
There are several issues at this store, starting with the cashier and escalating to arguments with employees in the back. There are plenty of employees but they appear to be running over each other. One lady & her husband said they had waited over 20 minutes for an order and actually ended up walking out. We visit Chicken Exoress stores in a regular basis. Just think you should be aware of what's going on at this location. I don't think we will go back to this location unless changes are made.
Sincerely,
Gil & Tambra Stovall

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M
10:14 pm EDT

Chicken Express meal order

My husband ordered a 20 piece chicken order and ordered 2 sides of corn nuggets. Instead we got 2 orders of fried pickles, which everyone in my home hates. So thanks for that! It was the Chicken Express on Alta Mesa in Fort Worth. It is difficult to find a way to contact the manager of that particular store, or any info for that matter. So here it is! Order was totally wrong and it took 40 minutes! Really Chicken Express! After 40 minutes you can't get it right! Don't think we'll be back!

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L
8:08 pm EDT

Chicken Express chicken tenders

On July 31 2017 I ordered a #1 which is a 4 piece chicken tenders and side of mash potatoes and gravy from the HWY 105 location in Beaumont tx, on my first attempt my tenders were very small, dried out and nasty, couldn't even eat them. I brought it back to the store and the manager said she would remake it for me. After getting home I found out that the second batch of tenders where still old and and dried out and nasty, she didn't replace my grave or mash potatoes so they were both cold. Will never go back to that location again, knowbody even the manager cares about the Customers which should be #1.

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D
6:01 pm EDT
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Chicken Express product

I am a very regular customer. Usually 1 to 2 times a week. On July 31 I ordered a 4 piece chicken tender dinner. The tenders were so small they would not even make a child plate. They were less than a 1/2 of a regular chicken tender. I am very mad that i will probably start going to Churches Chicken. I wonder if anybody in customer service will respond.

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P
10:16 pm EDT

Chicken Express service/food

At 2100 hours I arriv d at the location in mount pleasant Texas they young lady taking my order sounded like she had an attitude might of been cause she was tired then they got my drink wrong so I receive my food headed home which is about 30 mins away one hour round trip we get half way him only to find out my prefer was wrong my fries were old ably had about 9 fries in there I didn't get my roll they gave me a hard biscuit no serendipity for my gravy which compliments they gizzards I call to complain to Burk only to hear she will replace my fries n roll I then proceed to let her know my meal no longer is what I want and I was gonna drive that extra 20 mins back to town n wanted a refund I get there and she says she is sorry as she was giving me my money back she said she needed my drink fo a full refund I drove 40 mins to return this food and she charged me for my drink i will never in my life visit this location again and I will let my family and friends know of this nonsense if I lived closer might if been ok but I didn't ask for a refund on my gas nor time this is ridiculous signed off unsatisfied customer

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R
6:46 pm EDT

Chicken Express charged for food that I didn't receive

I ordered the number 20 which comes with 20 tenders, family side and rolls. They didn't give us the side order, which we didn't notice until we got to our families home " which is 20 minutes away. I called and told the manager that I wanted to get a refund for the family side next time I was in town, and she told me all she would do is give me the family fries they forgot to give us...why would I want a family fries days later, I want to be reimbursed for the food I paid for that they neglected to give me. She told me there is a trainee and she forgot to check our order.

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R
11:42 am EDT

Chicken Express cold chicken. cold food.

To much food is cooked up at a time. Food is cold and not fresh. Livers and gizzards need to be cooked to order. They are not good cold. Same as okra. Things need to change. When you try to explain. The want to argue with you. All I wanted was my money back. This place does not know what customer service is. They need more training. Would not recommend this place to anyone.

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L
9:00 pm EDT

Chicken Express service

Marcus, Taint, Valtiera, was the rudest tea boy I've ever came in counter with. First of all he has weird nose hair that creeps me out when I'm ordering. He always give me weird looks like he wants to do something to me and I just don't honestly feel safe when I come to the family friendly chicken e. He acts like his dad owns or something. Always back talking to the manager and other employees.

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T
12:35 pm EDT

Chicken Express fish

Went through the drive thru at the chicken express in Big Spring TX at 10:49 am on 7/18/2017. I ordered the fish special and an extra piece of fish. I received my order and left. Got on interstate 20 and headed home, opened the container and took a bite of the fish (it was stone cold), all the fish was cold, hush puppies were warm and the only hot items were the French fries. By this time I was already out of town, so didn't turn around and go back. Your fish is usually really good, but today it wasn't. I would think the fish would be made to order so that it would be hot. Apparently they made it ahead of time and so was cold. At this point I don't think I will be going back. That's sad cuz I really like your fish.

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Update by tsheee 1234
Jul 18, 2017 12:37 pm EDT

Cold food

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C
1:29 pm EDT
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Chicken Express time management

I stopped at the Sanger location on 7/15/17 at 12:57 pm I was with my wife and we were the first couple in line we did not receive our food in dine in until 1:18 pm. WITH NO GRAVY! Personally I care less I like ranch but my wife will only eat gravy. We were on a time limit get in eat and get out. We chose chicken express for the simple fact you guys are usually very fast and efficient today that wasn't the case. This is by far the worst experience I've had to in a fast food franchise. The offered to give us a family size gravy that was premade stating they were out of gravy and was making more. When we received the gravy it was so watered down that it tasted nothing like what it is designed to. Customer service is the number one reason why companies either fail or succeed. Today you guys wouldn't have passed. Overall as a company you guys have been great for many years so maybe a little supervision would help this location. I'm currently driving so I'm not eating my wife's gravy is not gravy so she's not eating I our food will be thrown away. Not to mention our chicken fries and rolls sat on a coffee not rat for 12 minutes

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J
12:08 pm EDT

Chicken Express using a food truck to move furniture?!

Seems to me that you have a food grade vehicle truck full size that has delivery of food fresh food or frozen food and you allowed somebody or somebody has been allowed to use it as a moving van to move into an apartment. I would think that that would be a health code violation as they are hauling their dirty belongings in a food grade truck. Where's y'alls standards at? Don't think me or my entire family will be eating at your restaurant after seeing this.

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Jameswright27
, US
Jul 30, 2017 11:01 pm EDT

I work for corporate chicken express and will be bringing this to attention. Thank you for you photos and post on the matter

N
N
Nelad Yarg
, US
Jul 11, 2017 9:38 am EDT

Based on the picture provided, your concern is regarding a box truck. The picture doesn't really show enough to determine if the truck is refrigerated or not, and I don't know what purpose these trucks are used for. So, let's say they are used to haul food (fresh food, frozen food, canned food). The only type of food that would be transported outside secured containers would be produce. I can pretty much guarantee that Chicken Express does NOT use this truck for produce, because Chicken Express does NOT have any products that require FRESH produce. Even if they did, produce is delivered to restaurants by produce suppliers who use their own trucks.

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C
8:24 pm EDT
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Chicken Express poor customer service

Hello, my name is Caitlyn. I just visited the location in Forney and I am very displeased with my experience. I used the drive thru and when I got to the window, it was very clear the employees did not have a clue what was going on. When I noticed that my ticket was all wrong I explained to the employee what my order should be. He took the order back and told me he "fixed it". When I got home not only was the order still wrong, it was extremely cold. I love very close to this Chicken Express so there's no way it could've gotten so cold that fast. I'm pretty sure I was given someone else's order that had been sitting there for a while. The food is inedible and money was wasted. The employees need to be more aware of what is going on and keep better track of orders.

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M
1:29 pm EDT
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Chicken Express deterioration of service and product

We live about 500 yards from the 5100 Davis Blvd, North Richland Hills location. Everything posted about lack of staff is true. The quality of food and service has deteriorated over the past 7-8 months.
Staffing: Chronically understaffed and doors to dining room locked.
The restaurant has a great, highly visible, easy to access location. The location should be a license to print money but lack of management is driving customers away. What it does NOT have is management. The outdoor marquee sign is changed weekly and so is the staff.
Service: Inside Surly, lackadaisical and uninformed about menu choices.
Outside drive through service is a crap shoot and the people taking orders can be scary. We check credit card balances after every purchase.
Food: Offering identical choices as any Chicken E but the chicken is routinely under cooked, okra soggy, rolls (not biscuits) tasteless lumps of dough and french fries taste of last year's fryer oil.
Are the corporate offices unaware that their brand is being trashed?
We now go to the Blue Mound Road location. It's everything Davis Blvd location is not.

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Chicken Express In-depth Review

Overall Rating: I would give Chicken Express a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Chicken Express is clean and user-friendly. It is easy to navigate and find the information you need. The online ordering process is also smooth and efficient.

Menu Variety and Options: Chicken Express offers a wide variety of options on their menu. From classic fried chicken to grilled options and even salads, there is something for everyone. They also have a good selection of sides and desserts to complement your meal.

Food Quality and Taste: The food at Chicken Express is consistently delicious. The chicken is always crispy on the outside and juicy on the inside. The flavors are well-balanced and the portions are generous.

Pricing and Value for Money: The pricing at Chicken Express is reasonable for the quality and quantity of food you receive. The portions are generous and the prices are competitive compared to other similar restaurants.

Customer Service and Staff Friendliness: The staff at Chicken Express is always friendly and welcoming. They provide excellent customer service and are attentive to your needs. They are knowledgeable about the menu and can help with any questions or concerns.

Cleanliness and Hygiene Standards: Chicken Express maintains high cleanliness and hygiene standards. The restaurant is always clean and well-maintained. The staff follows proper hygiene practices and the food preparation areas are kept clean.

Speed of Service: The service at Chicken Express is usually fast and efficient. The staff works quickly to take your order and prepare your food. Even during busy times, they strive to deliver your order in a timely manner.

Delivery Options and Efficiency: Chicken Express offers delivery options for those who prefer to enjoy their meal at home. The delivery service is efficient and the food arrives hot and fresh. They also provide accurate estimated delivery times.

Online Ordering Experience: The online ordering experience at Chicken Express is seamless. The website is user-friendly and the ordering process is straightforward. You can easily customize your order and select your preferred delivery or pickup time.

Special Offers and Promotions: Chicken Express regularly offers special promotions and discounts. They have meal deals, combo offers, and seasonal promotions that provide great value for money. It's worth checking their website or social media pages for the latest offers.

Dietary Accommodations: Chicken Express offers options for different dietary needs. They have grilled chicken options for those looking for a healthier choice. They also have vegetarian and gluten-free options available.

Ambiance and Atmosphere (for dine-in experience): The ambiance and atmosphere at Chicken Express are casual and comfortable. The restaurant is clean and well-maintained. The seating is comfortable and the staff creates a welcoming environment.

Location and Accessibility: Chicken Express has multiple locations, making it easily accessible for most people. They are conveniently located in various neighborhoods and shopping centers. Parking is usually available nearby.

Social Media Presence and Engagement: Chicken Express has a strong social media presence. They regularly post updates, promotions, and engaging content on their social media platforms. They also actively engage with their followers and respond to customer inquiries and feedback.

Customer Reviews and Feedback: Chicken Express has received positive reviews and feedback from customers. Many customers praise the delicious food, friendly staff, and efficient service. They have a good reputation in the community.

Loyalty Program and Rewards: Chicken Express offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts or free items. It's a great way to reward loyal customers.

Community Involvement and Corporate Social Responsibility: Chicken Express is involved in the community and supports local initiatives. They participate in charity events and sponsor local sports teams. They also prioritize sustainable practices and source their ingredients responsibly.

Sustainability Practices: Chicken Express is committed to sustainability. They use eco-friendly packaging and strive to reduce waste. They also support local farmers and suppliers to promote sustainable agriculture.

Overall Recommendation and Conclusion: Overall, I highly recommend Chicken Express. They offer delicious food, excellent customer service, and a pleasant dining experience. Whether you dine in, order online, or get delivery, you can expect a satisfying meal. Their commitment to quality, value, and sustainability sets them apart from other fast-food chains.

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www.chickene.com

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