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Chicken Express Customer Service Phone, Email, Contacts

Chicken Express
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www.chickene.com
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1.0 404 Reviews

Chicken Express Complaints Summary

3 Resolved
400 Unresolved
Our verdict: If considering services from Chicken Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chicken Express reviews & complaints 404

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M
7:00 pm EST

Chicken Express service

Our family walked in at 8:39 pm on a Thursday evening and we were told if we wanted chicken it would be a 50 minute wait. They offered wings only and tenders. All the chairs were put up on top of table and 6 employees were milling around doing nothing. They stated they wanted to close by 9pm even though the door stated 10 pm. Worst service we have ever seen. My child ate cold corn and chicken tenders already waiting in a box to be sold.
Store in Brady TX on bridge street. When I asked for a manager name they said they couldn't give it to me.

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M
6:07 pm EST

Chicken Express given wrong order/ horrible customer service

I went through the drive thru with only one car ahead of me and ended up waiting 20 minutes for an entirely wrong order and it was cold. Dissatisfied with my food I called the restaurant and spoke with the manager who said that she would give me my money back the next day since I was unable to come back that night. Returned the next day disappointed by the lack of communication between the managers, a rude phone call with the owner of the store who ended up saying that he would not return my money and also hung up the phone in my face. Very dissatisfied with my first experience and I will not be returning.

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R
5:47 pm EST

Chicken Express general manager

I was at the chicken express in mustang Oklahoma off the highway of 152. I asked a worker to come over whom I knew and the general manager came up and said you need to stop bugging my workers. I asked if I was hurting any of their business and he said you really don't wanna do this. I said I am giving you money and he said we don't need your money. That was absolute bs to come from a gm. If I am going to come to eat somewhere I shouldn't have to deal with anyone treating me like that. If I was a grown adult he wouldn't have said anything but as a teen he b####ed me out. I've worked in this same type of environment and that isn't acceptable from anyone

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K
3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Express product pricing with specials

I recently visited the Main St Chicken Express in Cleburne, Tx and I ordered the special #1 4 piece tender for $5.40 and instead of a drink I wanted two sides. Turns out if you dont get a drink you cannot get the special and have to pay full price for $7.50. This makes no sense since I could get the #1 special and order an additional side and it would still be cheaper than ordering a #1 with two sides. I called the manager at the store and she said that is just how it is and that she cannot do anything about it. I looked online for a corporate phone number and there isn't one and the stores will not give me one. How can things be changed if the managers have no power and you cannot get a hold of corporate? If this is how they decided to do business, then I will no longer be a customer at this food chain.

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C
7:33 pm EST

Chicken Express managers

I was recently in the kilgore, texas chicken express and received incredibly rude and slow service by a manager. She was an older lady with short hair wesring a black shirt. She greeted me with a very short and snarky tone and proceeded to be very short with me as i tried to order. After about 5minutes of waiting i finally received my drink. It took about another 15minutes for me to receive my food and upon receiving it i found out mynroll was burnt and rock solid and i was short a tender. I am incredibly unsatisfied and displeased with the service from this store and especially coming from a manager.

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O
4:46 pm EST

Chicken Express the food

I am very disappointed in this chicken express first off i spent 37.56 for some food that was cold and absolutely gross so when i got to my house to eat it ad found out how it tasted i called the chicken express i then tried explaing how it tasted and the manager had the audacity to try and argue with me and say it was fresh when it clearly wasnt. So after talking to her she said to bring the food back in i told her i lived in eula amd wasnt fixing to drive all the way back so she said bring the reciet in and we'll replace it so when i brought the reciet in they refused to replace kt and was arguing with me again i will never eat at this resturante agaim absoulute horrible experience i do not recommend it to anybody.

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David349
, US
Dec 05, 2016 8:59 pm EST

Maybe it was cold because you live far away?

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A
9:03 am EST

Chicken Express bad customer service!!

I am 35 weeks pregnant and always crave Chicken Express tea, so I go there just about everday. Well, yesterday I went and got a chicken basket for my 2 year old and a tea and when I got home, I tasted the tea and I immediately knew it tasted off and not very good at all. So I drive myself all the way back there and go through the drive thru and tell the man that I come here often because I love their teas but how the one I just got tasted old or something else was wrong with it. He then continued to argue with me about how nothing at all was wrong with the tea and I said "well maybe someone else made it wrong this morning or didn't add enough sugar?" And yet he continued to try to make me feel dumb like I was just making up the whole thing by saying "nope, no same person made it and its just fine". Only thing he did was say "well, you can have a soda instead" Never once apologized. So I just drove off. I work in customer service and one thing you ALWAYS learn working in customer service is not to argue with the customer! This guy was a jerk.

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M
8:24 am EST

Chicken Express drive in bad experience and rudeness from manager

Huge Rant, I ate at the Chicken Express for the first time and will be the last time! I just moved here from California and wanted to try something new and drove to Chicken Express for lunch. I ordered one piece of fish, mashed potatoes, and two hush puppies including a drink for 7.68 for all. Well I didn't look at my box I assumed they got my order right and the lady in the drive Thur said have a good day and I drove back to my job and as I opened the box I had one piece of fish and corn on the cob, no hush puppies but the drink was right. I called in the manager not stating names and told him the information on the ticket. He said let me call you back. He called me back and said "ma'am out of respect I don't believe your statement." I said sir I paid nearly 8$ for a meal and received only a piece of fish and corn on the cob and a soda. This is my first time there and your giving me hands on the most worst experience for a first time customer over a small mistake order? He said again, He stated "ma'am out of respect I don't believe your statement your order was correct and I know your order was correct." I said ok this is the first and last of me coming in doing business he said, " That's fine ma'am have a nice day." I said okay, you too...No help even from the manager I just threw away the box after cold fish and had no appetite I was pretty upset how he handled a very disappointing first and never again experience for me.

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J
1:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Express I am complaining about a employee

I am complaining about a employee named summer at the gunbarrel city store in tx my daughter Christin Schmidt was employed at this store and from her first day she was being bullied by summer and she told the manager's several times and after that summer was bullying her more till November 11 when my daughter couldn't take it anymore and quit her job and went home and overdosed on pills luckily my daughter is still alive today and now summer is bullying the other employees because they are my daughter's friend's something has the done about this girl.

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MWC7
, US
Nov 26, 2016 12:08 pm EST

What is punctuation? How do you write a sentence? YIKES!

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B
11:30 pm EST
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Chicken Express credit card

I placed an order at the drive through and gave my card to the order taker. They returned a few minutes later with my receipt and someone else's credit card!
The manager said sorry but there was nothing they could do.
They acted like they didn't care but now I've got to cancel the card and all of my payments I have set up to autopay my bills with.
Never ever going back to any chicken express plus I'll make sure my friends don't either .

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J
5:28 pm EST

Chicken Express general manager

The general manager of the chicken express in Chickasha has slander my son over a gift card on fb and buy sell sites. Her name is Stephaine Garcia and she has posted my 16 year old
Minor sons face all over face book for people to see him and his information. I am very upset I will be contacting attorneys as
Of yesterday. I kindly asked her to remove the post she about my minor son she has not so I am forced to take action . No one will call me back from the office of chicken express something needs to be done about this woman she is causing things for my child that is a minor problems at school and for her to post his picture on a buy sell trade site and say she is the general manger is just out rageous. If she had an issue with my son she should of contacted me his mother. My name is Jodie Murray I can be contacted at [protected]

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L
2:31 pm EDT

Chicken Express chicken express fort worth boat club road

20 min wait for chicken on bone. Ridiculous main product you sale. I'm waiting as always. Usually have 10 to 15min wait on chicken breast but ant chicken this time insane. I came thru recently and they had no mash? During day completely out no wait time just out. Obviously bad management. Last times came c thru drive thru girls didn't say thank you or any thing handed order and shut window nothing. What happened to polite customer service. Getting ready to open big one down road wondering how going to handle more customers will it be same?

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N
5:20 pm EDT

Chicken Express working

I enjoy working for your company but for eight dollars an hour as a cook and you get treated wrong is not worth it... You got kids who act like they can do what ever they want i have work for jack for almost ten yrs and i learn how to act professional while you are at work i just wanted you to know you need better mangers who can be mangers and not friends with the coworkers

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T
7:46 pm EDT

Chicken Express employees cleanliness

I can't give you names. Nobody wears badges here. I was picking up an order I called in. The guy sweeping the dining room put the broom an dust pan away. Went straight to the register, I paid for my food, he gave me cups for drinks. I handed him the cups back and told him that he needed to wash his hands. He looked at both his hands and to, d me nothing were on them. I to, d him to get his super or mgr. He yelled out, "Alaina!". She (mgr I guess) cam over to see what was the problem. I explained the problem and she got upset with me and told him (cashier) "just go wash your hands. The mgr made it out like I was making a big deal of something that was minor. She went back to filling orders.

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C
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Express rounding up totals

I just have a question regarding your "Rounding-Up" policy.

I came by at lunch today & ordered a regular order of jalapeño poppers at a cost of $1.79. The person taking my order at the drive thru advised it would be $2. I paid with two one dollar bills and left.

Once back at work I noticed on the receipt that my total was $1.94 (picture of receipt attached). I thought when I paid the amount requested that surely tax couldn't be $0.21 on $1.79 when our local tax rate is only 8.5%.

I'm just wondering what happens to all the extra $0.06 you collect on every order you round up. Is the person in the drive thru pocketing it as extra income? Is the store using it to offset shortages in the change drawer? Is management aware of this practice and just complicit? Is this a Cleburne franchise only practice or a corporate practice.

At what point do you "Round-Up" a receipt? Anything less than a dime? Less than a quarter?

Don't get me wrong, $0.06 isn't going to break me. However, it's the principle of the matter at hand. The reason I am asking for an explanation is to decide whether I want to do business with your establishment in the future. The second reason is to decide whether this is a practice that I need to make sure the community is aware of so they can check their receipts and change.

If this happens multiple times per hour at multiple registers, in multiple stores in multiple cities throughout Texas & multiple other states that adds up to a lot of money.

I appreciate your taking time to read my email & address this issue.

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12:23 pm EDT
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Chicken Express chicken livers

On 9/10/16 I stopped by the Big Spring, TX store and ordered the chicken livers which I have done several times before. This time however, when I got home I found that the livers were half raw. They were crispy on the outside but nasty on the inside. Imagine my surprise when I bit into one. I called the local store and asked to speak with the manager but was told she was out and would not be back until 4. So who's running the store? Needless to say you have lost a customer. Way too many other places to eat where the food is cooked the right way.

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R
6:59 pm EDT

Chicken Express service

Placed an order at 445pm (drive thru #340) 9/2/16
After difficulties placing the order, employee was not understanding "15 piece Chicken Tender special/ as advertised on main sign" another employee got on and completed my order. All appeared fine.
Paid $50.85 for my order. They instructed me to pull forward, as it was going to be a "few" minutes for my order.
(15Tenders, 8 pc catfish, poppers, gal.sweet tea)
After 20 min I went inside to see what was the issue.
After waiting 5 min in line (no one would offer assistance ; including the staff manager) an employee came up and assisted me.
I told her I had been now waiting over 20 min to get my order. I showed her my receipt (time stamp) she approached her manager. I heard the blame go back and forth. Then to find out the poppers were not ready and it would be an additional 10 min. I stated to "just give me what you do have ready". The manager then told her to "give her a complimentary sweet tea", I stated you are not giving me anything as I already paid for a gal of sweet tea.
Horrible food service. Not once did anyone other than the young lady look over or apologize.
I overpaid for the quality of food, service, overall experience. I think back and feel that I should have just requested a refund of my money.
I would like a refund.

Anita Wilson, [protected]

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C
12:19 am EDT

Chicken Express rude management

Chicken Express In Whitney, TX is consistently horrible. The food here is either way to salty or they give you cold stale food. IF they even give you all the the food you ordered. Every time I eat here, my order is wrong, missing items I ordered, and/ or the food is cold/stale/too salty.
Tonight 8/15/2016 When I called the store and spoke to the manager on duty, She was completely rude and apathetic about my experience here. Told me I had to bring back the mashed potatoes (They DIDN'T give me) to get a refund on my card. Are. you . kidding me. Really after I spent over $50 and waited over 20 minutes. The Staff didn't even tell me how long of a wait it was going to be. This is every time I dine here.

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J
6:53 pm EDT

Chicken Express food and service

Horrible experience (dine in)today this is the third time in the past couple months go in there to order a family meal and a three-piece breast meal and was told it would be six minute wait which I was fine with, turned out to be 12 minutes only to tell me they are out of breast pieces and it will be another 20 mins. Same thing Happen the two previous times I was there and I had to change my order. I was not going to let them do this a third time so I told them I would wait and wanted the managers (Jason) number, call him as I waited for my food we talked and he would talk with his staff and offer some free tea which I don't really care for. Only to get home to the worst packing and they shorted me a chicken breast. #horribleservice #wasteofmoney #gosomewhereelse

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G
5:07 pm EDT

Chicken Express inappropriate actions by management.

While ordering a 20 pc. chicken strip family dinner at the 2831 N. Bryant Chicken Express there was an older man sitting on the counter watching the employees very closely. He accused the young man who was preparing my order of putting too much chicken into the box. When the server protested saying that he had not the counter sitter said he had counted the number of pieces from where he was basically accused the server of lying. I do not feel that it is appropriate or proper for an employee to be disciplined in front of customers. When I asked if counter sitter was the manager I was told no that he only managed the back (kitchen). Why was this man not in the kitchen and why was he so rude to the other employees (my server was not the only one he was criticizing)?

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Chicken Express In-depth Review

Overall Rating: I would give Chicken Express a solid 4 out of 5 stars.

Website Design and User Experience: The website design of Chicken Express is clean and user-friendly. It is easy to navigate and find the information you need. The online ordering process is also smooth and efficient.

Menu Variety and Options: Chicken Express offers a wide variety of options on their menu. From classic fried chicken to grilled options and even salads, there is something for everyone. They also have a good selection of sides and desserts to complement your meal.

Food Quality and Taste: The food at Chicken Express is consistently delicious. The chicken is always crispy on the outside and juicy on the inside. The flavors are well-balanced and the portions are generous.

Pricing and Value for Money: The pricing at Chicken Express is reasonable for the quality and quantity of food you receive. The portions are generous and the prices are competitive compared to other similar restaurants.

Customer Service and Staff Friendliness: The staff at Chicken Express is always friendly and welcoming. They provide excellent customer service and are attentive to your needs. They are knowledgeable about the menu and can help with any questions or concerns.

Cleanliness and Hygiene Standards: Chicken Express maintains high cleanliness and hygiene standards. The restaurant is always clean and well-maintained. The staff follows proper hygiene practices and the food preparation areas are kept clean.

Speed of Service: The service at Chicken Express is usually fast and efficient. The staff works quickly to take your order and prepare your food. Even during busy times, they strive to deliver your order in a timely manner.

Delivery Options and Efficiency: Chicken Express offers delivery options for those who prefer to enjoy their meal at home. The delivery service is efficient and the food arrives hot and fresh. They also provide accurate estimated delivery times.

Online Ordering Experience: The online ordering experience at Chicken Express is seamless. The website is user-friendly and the ordering process is straightforward. You can easily customize your order and select your preferred delivery or pickup time.

Special Offers and Promotions: Chicken Express regularly offers special promotions and discounts. They have meal deals, combo offers, and seasonal promotions that provide great value for money. It's worth checking their website or social media pages for the latest offers.

Dietary Accommodations: Chicken Express offers options for different dietary needs. They have grilled chicken options for those looking for a healthier choice. They also have vegetarian and gluten-free options available.

Ambiance and Atmosphere (for dine-in experience): The ambiance and atmosphere at Chicken Express are casual and comfortable. The restaurant is clean and well-maintained. The seating is comfortable and the staff creates a welcoming environment.

Location and Accessibility: Chicken Express has multiple locations, making it easily accessible for most people. They are conveniently located in various neighborhoods and shopping centers. Parking is usually available nearby.

Social Media Presence and Engagement: Chicken Express has a strong social media presence. They regularly post updates, promotions, and engaging content on their social media platforms. They also actively engage with their followers and respond to customer inquiries and feedback.

Customer Reviews and Feedback: Chicken Express has received positive reviews and feedback from customers. Many customers praise the delicious food, friendly staff, and efficient service. They have a good reputation in the community.

Loyalty Program and Rewards: Chicken Express offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts or free items. It's a great way to reward loyal customers.

Community Involvement and Corporate Social Responsibility: Chicken Express is involved in the community and supports local initiatives. They participate in charity events and sponsor local sports teams. They also prioritize sustainable practices and source their ingredients responsibly.

Sustainability Practices: Chicken Express is committed to sustainability. They use eco-friendly packaging and strive to reduce waste. They also support local farmers and suppliers to promote sustainable agriculture.

Overall Recommendation and Conclusion: Overall, I highly recommend Chicken Express. They offer delicious food, excellent customer service, and a pleasant dining experience. Whether you dine in, order online, or get delivery, you can expect a satisfying meal. Their commitment to quality, value, and sustainability sets them apart from other fast-food chains.

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www.chickene.com

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