Chicken Cottage
reviews and complaints

My order was accepted at 18.17 on the 2nd of November. I rang 2 hours later to check on my order and the guy I spoke to told me that I had come to the wrong shop despite my order stating that it was at the Coventry shop. The guy told me that I had ordered on the app hence my order was to be delivered by Uber or Rider, but I had ordered directly on the website which actually stated Order Directly. I asked the guy when I would get my order, but he said that there was no driver. He was adamant that I was an uber customer and yet I had ordered on the website. Efforts to check on my order through the phone was fruitless.

Since the Portslade branch of Chicken Cottage re-opened around a month ago, the rubbish has been mounting up by the back door of the restaurant. As of this morning there are 10 or more black bin bags in a huge disgusting pile, all of which have been ripped open by seagulls so that there is now foul refuse strewn across the carpark. Last week, the metal bin was filled to overfolwing and the same thing happened.

This is truly revolting. Sort it out or we will be phoning Brighton and Hove environmental health.

I ordered from your feltham branch it was my first and last time. I ordered it though hungry house who where so helpful and apologetic unlike the branch manager who didn't care that my fries where missing and my food was cold and also the spicey wings were not cooked. I spent ocer £23 it is the worse eating experience I have ever had. My husband is a professional chef and occasionally like a to have a take away and he rates it a 1 just for the salad! Never again really is disgusting.

We went into the shop and ordered a large chicken popper meal and six wings and chips, and he charged us £4.80. We thought he charged for all the food we ordered but he only charged for the chicken popper meal. When we went to ask him where the 6 wings and chips were, he was being very rude. We was confused on why he charged us £4.80, so we further enquiried about the price however we realised it's because the meal was large and he didn't charge for the six wings and chips we ordered for. He didn't let go of this issue and was speaking very ill of us to his co-workers in his own language (Tamil) without realising we understand what he said. And when we told him to stop speaking ill of us, he was again being rude saying we are students and that we only want free food and he was further embarrassing us. He made sure no customers were in the shop when he started speaking rudely about us. Also, when we asked for Peri peri salt on top of the chips, we realised it was curry powder and not peri salt, which resulted in stomach trouble and diarrhoea. This shop is located at surbiton. The address is 3 Brighton Road KT6 5LX

I ordered a spicy mountain burger with chips and spicy wings; I bit into the burger and realised it wasn't spicy and when I opened the burger to add chilli sauce there were a few strands of hair in the food, I then looked in the box of wings which the children were eating from - and again there were hair strands in the box surrounding the wings. which I had to take from the children. The chips were also rock hard and I do not understand how anyone can eat those rock hard chips.

I then called Chicken Cottage, but there was no answer. I then contacted Hungry House to get them to resolve it and refund me the payment and they have been fighting my case for two days and I have been given a £1.02 when I should get a whole £10.27. Why should I pay for something that is unediable and disgusting? Chicken Cottage are liable for their mistakes and should pay. I will be know making a case against them and will be taking this to the right health authorities to shut down this particular take away restraunt as they are not following correct food hygiene laws and etc. The children have pictures of the disgusting food and we will be puttong everything together

i order therough just eat all thee time.chicken cottage do amazing food.but what disappoints me is thee service? theis is thee 4the time i have order's a kids meal and no chips been sent again.when i ring up to ask where thee chips are, all i get is we will sort you out next time, sorry theis is not good enough? if i place an order online theen i expect thee whole order, i av paid for theis order.its not good enough and i wont order again.just eat sort it out.