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1.2 152 Reviews

Chick-fil-A Complaints Summary

4 Resolved
138 Unresolved
Our verdict: If considering services from Chick-fil-A with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chick-fil-A reviews & complaints 152

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Newest Chick-fil-A reviews & complaints

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J
5:38 pm EDT

Chick-fil-A cold food

I went through the drive thru in Madison, MS and order a chicken nugget meal and when I got my order the nuggets were cold. I didn't notice until I was driving on the interstate to get a nugget. They were cold and tough. I'm very disappointed because this is the first time ever getting cold food from a Chick-fil-a. A waste of time and money. If I did not live too far from the restaurant I would have taken the meal back and ask for my money back.

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8:27 am EDT

Chick-fil-A product/service today 9/26/18

I go to eat breakfast at Chik Fil A a couple of times a week. I really enjoy the frosted sunrise that is made. I didn't know that it was a seasonal item until I went one day and I was told that they weren't being served at the time because they were seasonal. So I asked if I could pay for the orange juice and ice cream and they make me a sunrise. I was told yes, and for the past few visits around town I have been ordering my sunrise and egg white grilled sandwich for breakfast. That was until this morning when I went to the Chik Fil A on Wesley Chapel Rd. After waiting in line, asking about buying the Orange juice and ice cream to make my sunrise, the manager came out and told me that they weren't like the other Chik Fil A' s and that they couldn't make my sunrise. I explained that I got them regularly from other Chik Fil A 's and it was just a matter of me payinh for the two ingredients and them mixing it for me. She said that they would not do it. So I cancelled my entire order and left. I will tell all of my friends about this horrible experience, and will not go back to Chik Fil A again. Especially the one on Wesley Chapel Rd.

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8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chick-fil-A spicy chicken sandwich combo

Good morning,
First, let me start by saying Chick-fil-A is my favorite fast food restaurant and I frequent them often. The last two times that I have gone there the food was no way near what I am accustom to. It was not fresh and I totally couldn't eat it. I ordered a spick chicken sandwich combo from store #02308 and my seq # is 8667635. I was so disappointed because I didn't have time to take it back since I was on my lunch break. The time before that I got a 4 piece chicken mini meal from the same store and the chicken seemed almost microwaved and the hash browns were too cold to eat. I'm sorry I had to send this complaint, however, I thought someone should know. I'm almost scared to order there again because I feel it will be a waste of my money and time. Thanks so much for letting me vent.

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A
9:07 am EDT

Chick-fil-A overcharged for a combo

I went to chick fil a on September 24th, ( Restaurant # 03315), in Newark Delaware near Christiana Hospital, and I ordered a breakfast combo. Which should come with drink, hash brown, and burrito. The cashier told me there is an additional charge of .30 cents for all fountain drinks and .60 cents for OJ. My issue is why sell a combo if everything is not included, this is deceiving customers. Since when the drink is not included within the combo, which franchise does this to their loyal customers. This is highway robbery. I think owner Luke Trader should change this policy.

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S
11:44 am EDT

Chick-fil-A service

As a Christian I am disappointed with the services I received on 9/13/18. I notified your staff in Hamilton, New Jersey (Meghan) about the poor quality of the Cobb Salad. Her reaction was far from sincere and evidently rude. Please note, I was not seeking compensation, I simply wanted to notify the staff about the salads poor quality, so that no other consumers would suffer the same poor experience. Once again, I am disappointed about the service because I do think very highly of your business as a whole. A simple heartfelt sorry would have been sufficient

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C
Call the Waaaambulance!
, US
Sep 24, 2018 7:46 am EDT

"Oh, you said you were a CHRISTIAN? Well then, we are going to go in the back of Chick-Fil-A, and get our BEST, and most Magical Cobb salad, that we reserve just for the POF, (People of Faith)."

B
B
Brllnn Last
, US
Sep 14, 2018 10:38 am EDT

Jeez...how long have you PERFECT ALL WISE people been holding that venom in? lmao

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Omeomya
, CA
Sep 13, 2018 12:01 pm EDT

Why do you feel compelled to post your religion? Do you feel it lends any kind of credence to your letter or that you deserve better treatment because of your religious affiliation?

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M
10:11 am EDT

Chick-fil-A the amount of time to get an order.

On August 4th 2018 I chose to eat my lunch at chik-fila.
385025 Ashley was my cashier The storeid is MCOFAO1. My check # was 2335.
I ordered my food at 6:03pm. At 6:10 pm the person behind the counter said whoever ordered the chicken nuggets its going to be another 3 minutes.As I had already been there for 7 minutes at this point. At this moment my break was already 15 minutes over. I did however at 6:20 pm ish recieve my food and my break at this point was pretty much over. The customer service at this Chik-fila is the worst I have ever seen..
These employees do not hold the standards of Chik-fila.
I as an employee am limited to the amount of time I have and the passengers were getting pretty upset also as there were lots of sandwhiches parked on the rack were the food comes out and it was talking more time than necessary.
The Customer service in this restaurant needs serious help.
I am not about a refund or whatever . My email is [protected]@yahoo.com you can if desired sent me an email for more personal information.
Thanks Mary Morse

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R
1:47 pm EDT

Chick-fil-A management - spicy chicken that was not ordered for a 4 year old

On saturday may 26, 2018 we made a run to the windy hill road marietta, ga chick-fil-a. We ordered the 30 piece fried nuggets, a cobb salad with fried chicken and a garden & herb salad with broiled chicken. My kids (4 year-old grandson and my daughter) had the nuggets and salad with the fried chicken. Getting my grandson set with his nuggets, chips and juice I had not even sat down with my salad yet when I turned around because he was coughing and using his napkin, trying to wipe off his tongue. When I asked what's that about? He tried to speak, but his voice was raspy from coughing. I frantically started bombarding him with questions not knowing what could be wrong since he was so preoccupied with wiping off his tongue. Then he picked up, and drank his whole capri sun without stopping. Still no answer from my grandson, I could see he wasn't choking but his behavior was a bit scary. My daughter who was eating her salad on the patio while on the phone, suddenly came running into the kitchen shouting; "don't let him eat those nuggets; ma did you order spicy chicken?" I said no, "chick fil a doesn't have spicy chicken". From that point since we knew what my grandsons issue was I started trying to find ways to help him. His face was so red, his nose was running and what started out as tearing from the spicy ended up being crying tears. Ma daughter brought in her salad and said she couldn't eat it because it was too spicy for her as well and she's not a 4 year-old. Once we finally got my grandson calmed down; milk seemed to do the trick, he was still flush and his voice was very raspy.
Just angry at the whole incident, I called the chick fil a at windy hill, road marietta ga. I requested to speak to a manager when this female (whose name starts with "x") stated that she was a manager. My original intent was to inform them that they must have over seasoned the chicken, inform them of my 4 year old grandsons and daughters issue with the chicken and to let them know I was bringing it back for a refund. As it ended up; as soon as I told this manager that the chicken was spicy…before I could get to what my grandson had just, and was still experiencing, she (the manager) cut me off and asked "are you sure you have the correct location"? I said yes I do "you are next door to popeye's chicken." besides I have my receipt. Then she proceeds to tell me that I must be mistaken, because "we use two separate methods and two different…this and two different that. At the point where she started telling me I was mistaken everything else she said sounded like charlie browns teacher. When she finally finished telling me why I was supposedly mistaken; or that I had the wrong location and eventually I was lying, I just lost it."how are you going to tell me that my kids are not having an issue with this spicy chicken, I did not know chick fil a even had spicy chicken on the menu and in any case I did not order it". She continued telling me I was wrong. Then I requested to speak to another manager to basically complain about the chicken and her. At first she refused; telling me that if I was going to be disrespectful, she wasn't going to let me talk to anyone. I said"do not say another word to me get the other manager on the phone before I call corporate."she said sarcastically,"go ahead and call corporate, i'll even give you the number."then she put me on hold, when she comes back to the phone, she said that the other manager (whose name starts with"e") just told her to give me the number to corporate. She gave me the number; I called that evening and filed the complaint.

The following tuesday (5/29), another manager (whose name starts with"l") called me at about 8:30 in the morning. Not only was she condescending, but her attitude was that of someone who was just going through the motions, just to be able to say she followed up with me. Seemingly totally uninterested she said I am going to investigate this further. Yes; that's it, no questions or comments. Needless to say today is june 12, 2018, and I have not heard anything.

For at least 2 hours after my grandson started eating the chicken we struggled with trying to make him comfortable, even considering the emergency room if the symptoms worsened or any swelling occurred; as suggested by poison control. My family does not eat spicy foods, so needless to say we were at a loss for how to address any discomfort from spicy food for ourselves, never mind a 4 year old, so it was naturally upsetting.

My grandson, the once excitingly loyal chik fil a nugget lover has sworn them off forever. He says"chick fil a tricked me and it was bad". Usually tricking him with regard to food is mixing up vegetables in some of his other favorite foods or juices just to get him to eat vegetables, but as he says"chick fil a's trick was bad" and I told him that I agree. He has now opted for a less tasty version of chicken nugget, and even then it was a challenge to get him to try one.

Although this chik fil a location (windy hill road fsu store #00808) will definitely not feel the loss of his patronage; it is obvious that this locations so-called managment staff and its operator/franchisee feel that they have not only become too big to fail, but they have also become too big to apologize.

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N
12:18 pm EDT

Chick-fil-A grilled chicken cool wrap

I received my cool wrap through drive thru and when I arrived at my destination and pulled out my meal, it was unbelievably small. About half the size that I usually receive it. I took a picture and would gladly send it to you for you to see for yourself. This is the first time I've ever received bad service at a Chick-fil-a location before.

[protected]@yahoo.com

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10:13 am EDT

Chick-fil-A poor service experience

Enos Ranch/Santa Maria, CA 93454 location (#03820);First time customer, drive up on the split two lane entry at 5:28pm and looking at the menu, no one comes over the speaker to take my order, so I pull forward thinking there is a speaker but waited in line after 4 or 5 vehicles ahead of me and thinking I order right at the window. Young girl at window realizes she did not have my order; I received my sunrise shake and ask for a straw, she thanks me for my order and hands me my food bag, and I dont notice that she did not give me my diet Dr. Pepper. The food made up for the fact that my drive thru experience was poor. Order#144027 taken at 5:36:49Camille from Santa [protected]@aol.com

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11:41 am EDT

Chick-fil-A unethical behavior amongst management/chick-fil-a south square durham, nc

I am a parent of an employee at the Chick-fil-A located on 4139 Durham-Chapel Hill Blvd, Durham, NC 27707. For over the past year, I have read text messages and emails from management that were not respectful toward their staff. Recently, I had the displeasure of hearing a Team Lead question an employee on why they were unable to attend work-which is an unethical practice. The management staff, and specifically some Team Leads contradict the polices that are written out in the Company's handbook. I would just like to acknowledge that being a Christian based company should extend beyond just referring to yourselves as such. Being filled with Christ, means that one should exemplify this trait in their everyday interactions with not only customers but EMPLOYEES as well! No person should be made to fill inadequate or treated in an irresponsible or disrespectful manner. Christianity is not something that should be used to build clientele, but it should be used to UPLIFT others. I cannot condone a business that does not treat people with dignity. It is the employees that ensure that day to day operations are successful and lucrative. In a Christian Based Company, no employee should dread going to work, not because of the public that they will encounter, but because of the management staff that awaits them. Saying you're "Christian, " but not living and walking as one is simply hypocrisy. I hope that this location will work on building their employees morale more effectively, that they will provide cultural sensitivity classes, or maybe they can all attend bible school together. At any rate, until they are more sensitive to the needs of their staff, they will not flourish, and they're turnover rate will continue to be higher than the other locations that we have in the area. I pray that they will see the value in ALL people, and not just "paying customers."

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M
8:09 pm EDT

Chick-fil-A drive through order

Order #1033252
04/28/2018 7:07 pm
Commack, NY location

Ordered 2 CF delux chik sandwich. Received 1.

Called CF within a half hour, left a message with my phone number, and never received a call back! Poor management!

Drove from Huntington to Commack, waited 25 minutes on the drive through line, arrived back home, missing a sandwich.
Unacceptable!

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1:07 pm EDT

Chick-fil-A assault

My Daughter Moya Presley is 15teen years old she and was assault by an adult on April 12, 2018 who want to flight her at the
Cheltenham chick-fil-a store
2421 cheltenham Ave Philadelphia Pa 19150
and then your store manager took a picture of my daughter without her permission then call the school where she attend the
Bishop Mc Devitt and nothing was done to assist my daughter and her friends, but was toll to leave the store premises

Mrs Gloria Presley

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Update by Mrs Presley
Apr 16, 2018 1:08 pm EDT

My Daughter Moya Presley is 15teen years old she and was assault by an adult on April 12, 2018 who want to flight her at the
Cheltenham chick-fil-a store
2421 cheltenham Ave Philadelphia Pa 19150
and then your store manager took a picture of my daughter without her permission then call the school where she attend the
Bishop Mc Devitt and nothing was done to assist my daughter and her friends, but was toll to leave the store premises

Mrs Gloria Presley

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S
6:43 pm EDT

Chick-fil-A sand chix

Ordered two Chick-fil-A sandwiches. The chicken breasts was almost the same size as the morning chicken biscuit. No breading, The bread was cold and over buttered. The worse I ever had. This Chick-Fil-A did a poor job representing the quality standard of Chick-fil-A. Very disappointed, I would have taken both sandwiches back but I have to catch a flight . Chk 9468
Storeid : Dalcfa01

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4:18 pm EDT
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Chick-fil-A spicy chicken sandwich and waffle fries.

For $9.83 you would expect some good quality? The spicy chicken I'm used to at other stores wasn't happening on this meal. StoreID:MSPCFA1A, CHK 1349. The chicken, if you call it that was so thin it must have been starved to death at the farm. It was also too done and dry. The fries were about the same quality. I'm usually a Big Fan of Chic but today I was truly disappointed.

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10:52 am EST
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Chick-fil-A employment practices

Thursday October 19th 2017, a manager sprayed RAID in front of many employees including myself trying to rid the store of Fly's.

I passed out at work in the middle of the wet slippery floor. (That is a hazard during business hours) I had a dizzy spell from inhaling the poison right before I passed out. I was disoriented when I came to 5 minutes later. Several employee' s filled out witness statement forms but NOT the employee's that witnessed the Manager spraying the raid. It was ALL ON VIDEO!

My supervisor took me to the ER. I have a concussion and dehydration from not drinking at work. Chick-Fil-A is SUPPOSED to issue a Employee cup for $5 but conveniently didn't have 1 for me. They expected me to buy a cup everyday like a customer & at the customer's price which is $2 for a small cup! I goto work to make money, not spend my money.

I've had seizures ever since from hitting my head. Chick-fil-a won't give me compensation for my on the job injury!

I was denied for workman's comp because my manager lied stating that I had a pre-existing condition, which I did not!

I didn't get to talk to the people investigating this! Now, I've got $16, 550 in medical bills! I am currently under a Neurologists care due to the head injury causing seizures!

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11:00 am EDT

Chick-fil-A customer service at 3015 south blvd charlotte

For one they never salt the fries, like not just under salted there's no salt to be found anywhere. Also they let their cashiers eat at the register. I don't want my food to be touched by someone who just licked their fingers. I have seen associates get their hair in the lemonade and then put it in the dispenser. They regularly roll their eyes when you ask for salt (cause they couldn't be bothered to ask if you needed any in the first place). I can get over the sweatshirts (on and around ththe waist) that don't match the uniforms. The final straw for me though was when they hired a chola and let her wear her super gaudy makeup and display her eye tattoo.

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pobarjenkins
Minneapolis, US
Nov 01, 2017 2:35 am EDT
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You completely invalidated any points you had when you added the racial comment at the end.

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11:14 am EDT
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Chick-fil-A service

So disappointed in the Chick-fil-a at Orlando airport.
waited in line 15 minutes to order, only to wait another 10 minutes to receive my food, while customers after me received theirs.
When I asked why I was told they were making my Chicken sandwich...really!
That's all you serve, why were customers receiving there's but mine was so special I had to wait another 10 minutes! REALLY...ALL YOU SERVE IS CHICKEN SANDWICHES! 10 THUMBS DOWN Store: MCOCFA01

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11:39 pm EDT

Chick-fil-A disappointed

I've been their loyal customer and noticed that the food quality became much worse. Maybe, they hired another chef or what...
But today I've had a terrible experience. I found a long hair in my plate and it was disgusting. My money was refunded, but it still doesn't mean we don't have to pay attention to situations like that. It should be improved.

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7:22 am EDT

Chick-fil-A promotional food

I visited my local Chick-fil-A (dwarf house Riverdale GA) which I normally visit about 5 times a week either for breakfast, lunch or dinner. There was a promotion that I saw there at location and on Facebook. I arrived there at 735a I left at 751a I called at 753a I ordered a regular meal expecting my promotional item to be in bag when I left location, I noticed no promotional item I called back to inquire I was advised I have to ask. However when visiting other locations in Cobb County GA you don't have to ask that put item in the bag. When I called back to speak to leadership I was advised that I should have asked and they can not offer tomorrow because I was unable to return. I am disappointed I spend roughly $ 30 a week at this location. Now I will no longer be a patron at this location due to the lack of empathy their lack of effort

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12:54 pm EDT
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Chick-fil-A no. 4 chick strips,

On May 1st 2017 I got a 3piece chick strips meal. Got it home and was shocked first of all at the almost non existence of the 3 strips in the box. Small wasn't the word. But that being said they were hard, dry, and hard to find the chicken inside the coating! I called the store (#01146) talked with Jeffery a manager, I think, he was very nice and apologized for the problem. Offered me a free meal next time I'm in but that won't solve the problem of the size of the strips being made smaller by corporate! Obviously they will be overcooked all the time due to the much smaller cuts of chicken used. Bad decision. Don't know if I'll even go back, even for the free one!? And where's the coleslaw? I guess the chicken is going by the way of the coleslaw!? Thanks for listening, Carole

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Chick-fil-A Customer Reviews Overview

Chick-Fil-A is a popular fast-food chain that has garnered a lot of attention for its delicious chicken sandwiches and friendly customer service. The restaurant has received overwhelmingly positive reviews from customers, who praise the quality of the food, the cleanliness of the restaurants, and the overall experience of dining at Chick-Fil-A.

One of the most commonly cited positive points of Chick-Fil-A is the quality of the food. Customers rave about the juicy, flavorful chicken sandwiches, which are made with high-quality ingredients and cooked to perfection. The waffle fries are also a fan favorite, with many customers saying they are the best fries they've ever had.

Another positive point of Chick-Fil-A is the cleanliness of the restaurants. Customers consistently comment on how clean and well-maintained the restaurants are, which adds to the overall dining experience. The staff is also frequently praised for their friendly and helpful demeanor, which makes customers feel welcome and appreciated.

Overall, Chick-Fil-A is a highly regarded fast-food chain that has earned a loyal following of customers who appreciate the quality of the food, the cleanliness of the restaurants, and the friendly customer service. Whether you're in the mood for a delicious chicken sandwich or just looking for a quick and satisfying meal, Chick-Fil-A is a great choice.

Chick-fil-A In-depth Review

Overall Rating: Chick-fil-A is a highly recommended fast food restaurant that consistently delivers exceptional food and service.

Menu Variety and Quality: Chick-fil-A offers a diverse menu with a range of delicious options, including their famous chicken sandwiches, salads, wraps, and breakfast items. The quality of the ingredients is evident in every bite.

Customer Service: The customer service at Chick-fil-A is outstanding. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience.

Cleanliness and Ambiance: Chick-fil-A maintains a clean and inviting atmosphere in all of their locations. The dining areas are well-maintained, and the ambiance is warm and welcoming.

Speed of Service: Chick-fil-A is known for its efficient service. Orders are prepared quickly, and the wait times are minimal, even during peak hours.

Pricing and Value for Money: While Chick-fil-A may be slightly more expensive than other fast food chains, the quality of the food and the overall dining experience make it worth the price. The portion sizes are generous, providing excellent value for money.

Dietary Options and Special Requirements: Chick-fil-A offers a variety of dietary options, including vegetarian and gluten-free choices. They are also accommodating to special requirements and allergies, providing detailed allergen information to ensure a safe dining experience for all customers.

Online Ordering and Delivery: Chick-fil-A's online ordering system is user-friendly and convenient. Customers can easily customize their orders and choose between pickup or delivery options, making it a hassle-free experience.

Loyalty Program and Rewards: Chick-fil-A's loyalty program, Chick-fil-A One, offers exclusive rewards and benefits to its members. From free food to special offers, it's a great way to earn rewards for being a loyal customer.

Social Responsibility and Community Involvement: Chick-fil-A is actively involved in the community and supports various charitable initiatives. They prioritize social responsibility and strive to make a positive impact on the communities they serve.

Accessibility and Convenience: Chick-fil-A locations are conveniently located, making them easily accessible to customers. They also offer drive-thru services, making it convenient for those on the go.

Innovation and Technology Integration: Chick-fil-A embraces technology and continuously innovates to enhance the customer experience. From their mobile app to self-order kiosks, they integrate technology seamlessly into their operations.

Consistency across Locations: Chick-fil-A maintains consistency across all of its locations, ensuring that customers can expect the same high-quality food and service no matter where they dine.

Special Promotions and Limited-Time Offers: Chick-fil-A frequently offers special promotions and limited-time offers, providing customers with exciting deals and new menu items to try.

Feedback and Complaint Resolution Process: Chick-fil-A values customer feedback and has a robust complaint resolution process in place. They take customer concerns seriously and strive to address them promptly and effectively.

Mobile App Experience: Chick-fil-A's mobile app is user-friendly and offers a seamless ordering and payment experience. It also provides exclusive offers and rewards for app users.

Drive-Thru Efficiency: Chick-fil-A's drive-thru service is known for its efficiency. The staff is well-trained, and orders are processed quickly, ensuring a smooth and convenient experience for customers on the go.

Catering Services: Chick-fil-A offers excellent catering services for events and gatherings. Their catering menu includes a variety of options, and the food is always fresh and delicious.

Kid-Friendly Environment: Chick-fil-A is a great place for families with children. They provide a kid-friendly environment with play areas and a menu specifically designed for kids.

Allergen Information and Safety Measures: Chick-fil-A takes allergen information and safety measures seriously. They provide detailed allergen information, and their staff is trained to handle allergen-related concerns to ensure a safe dining experience for all customers.

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