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CHI St. Luke’s Health
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CHI St. Luke’s Health
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1.1 31 Reviews

CHI St. Luke’s Health Complaints Summary

1 Resolved
30 Unresolved
Our verdict: If considering services from CHI St. Luke’s Health with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CHI St. Luke’s Health reviews & complaints 31

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2:09 am EST
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CHI St. Luke’s Health er visit

yes I have been to this er twice in the last month for the same reason. and I was seen by the same PA-C and was not helped at all. tonight when I went he more less told me at the start when he came into my room that he was not going to help me. I have gone there both times for bad bleeding from my vaginal area. I went threw menopause 3 years ago and have all the sudden started bleeding from down there bad. I have told this PA-C both time there is something wrong and he has not did anything to help. His name is Jeff Rodieck PA-C. I seen him once to night when he told me he was not going to help me and all he order was a ct scan and blood work and I never seen him for the results. the next thing I know was they released me and sent me home. something needs to be done with this. my name is shiann lehwalder acct # [protected] or Medrec# [protected].

my phone number is [protected]

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12:09 pm EST

CHI St. Luke’s Health nurse care & food service

January 9, 2020 ... I had surgery at Baylor St Luke's. My first encounter with this hospital and it will be my last. After surgery I was returned to a room and at that time I encountered a truly unprofessional nurse. I really cant believe i experienced such an attitude. I was given a suppository and I said to her it felt like something dripping form my rear... I was concerned I maybe had loose bowels.. Nurse Patty said no there was nothing there. I said I had been wipeing something...she said I had not.I was a little puzzeled with her reaction. I had a tissue that i then threw on the floor... with her purple gloves she picked it up and said there was nothing there and laughted, she was unusually sarcastic... I picked it back up and put the damp tissue in a bag. I felt like I may need evidence, due to her attitude.
I ordered dinner at 4PM... I called food service again at 6:05 they told me my dinner had been delivered... I told them no I had received nothing they said they would send me another tray. Nurse Patty X 57859 came back into my room at 6:46 and said food service called her and told her I placed my order at 6:05 Pm and they were backed her and would deliver it soon.. I told Patty I placed my order at 4 she laughed and said that's not what they said.
I receiver the order at 6:63 Pm... Its was so bad I was afraid to eat it. This nurse laughed at me and referred I was Lying ... I also believe she did not give me my pain meds in a timely manner... She was very rude, the other nurse's were wonderful... my granddaughter is a nurse at Texas Womens Hospital. Lela Ousley

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10:36 am EDT
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CHI St. Luke’s Health prepayment for services

Hello,

My insurance referred me to Baylor for a medical problem I am having. I would of rather gone to Methodist, but this is what my insurance said I had to do.

I am a 64 soon to be 65 year old lady in good health but a very fixed income, so this forced me to get insurance through the Obama Care. The only one that I could get was Molina Healthcare. I am a Kidney donor and donated to a stranger 2.5 years ago.

They found that I do have one and possible two tumors on the parathroid, as you should know, to much calcium can cause kidney stones which is not a good thing for me.

I spoke wtih Dr. Grogan and it was agreed that I needed surgery to remove this.

Then I get a statement claiming I needed to pay my 10 percent of Dr. Grogans bill upfront or no surgery. It was a struggle but I did this.

Surger is scheduled for Tuesday the 24th of September. I went out on Thursday to Houston in the floods to get the test that he wanted. Friday I get a call telling me the time to be at Hospital for the surgery. I later get a call telling me that now I must pay nearly $1200.00 dollars for the hospital, or again not have a much needed surgery.

As I stated earlier, I am on a very fixed income and cannot do this. I could make payments and would make the payments. But to throw this at me on a Friday late afternnon and surgery schedule for the next Tuesday am, did not give me a ny options for this.

The people who I have talked to about this are rude and so uncaring, they might not have a ny options to help, but compassion can go a long way.

This may be legal to do, but very much is ethical blackmail. I struggle to pay tha 90 dollars a month for insurance and then to be told my needed surger cannot happen because I don't have extra money lying around is very wrong at least morally.

I understand that no one will do anything from this email, but needed to write it, my next move is to the press so that all of us older not wealthy people can see how this business treat lower income seniors. You should be ashamed and you should train you staff to show they do have a heart and should use it.

Regards,

Cindi Dewoody
12-17-54
[protected]

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Update by Cindi Dewoody
Sep 21, 2019 11:41 am EDT

Hello,

My insurance referred to Baylor for a medical problem I am having, I would have rather gone to Methodist, but this is what my insurance said I must do.

I am a 64 soon to be 65 yearold women in good health but a very fixed income, so this forced me to get insurance through the Obama Care program. The only one that I could afford was the with Molina Healthcare. I am a kidney donor and donated 2.5 years ago to a stranger.

It was discovered that i do have one and very possibly two tumors on my parathyroid, and as you know this could cause kidney stones and this is not good for someone with one kidney.

I spoke with Dr. Grogan and it was agreed that i needed surgery to remove this issue. We pick a day and more test are ordered. My surgery date is September the 24th. I went on the 19th to Houston in the terrible storms and flooding we where haveing to do this test.

I first recieved notice that I had to pay my 10% upfront for the Doctor (182.00) or no surgery. I had to borrow this just so I could have the sureger.

Friday the 20th I received a call from Baylor giving the time to arrive at the hospital, then I recieved a call telling me that Dr. Grogan could not do the surgery through the mouth and would have to cut on my throat. I was ok with that. Later in the afternoon I recieved a call from a very rude women, informing me that I must now pay 1160.00 dollars for the hospital or again no surgery. I understand that this can be done, but to me this is BLACKMAIL. Since there is no money for this additional money right now, I will not get the surgery that I very much need.

I have never encountered such rude people as I have with the employees at this system.

I understand that this complaint will never get anyplace. It is obivous that this is just a business for Baylor St. Luke and I don't have the money to keep you happy. I would have paid my portion over time and if I would of known sooner than two days before surgery, maybe I could have come up with more.

My next step is the press, others should know how you treat the poorer seniors in your community, You should be ashamed.

Regards,

Cindi Dewoody
[protected]

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9:11 pm EDT

CHI St. Luke’s Health waiting area

I hope this message can make some sort of difference for this hospital.

I went in to the ER on May 28 or 29 it was a Thursday, My GI doctor advised me to go to this location and stated they were gonna notify doctors that I was coming. I get there and wait over 3.5 hours to be seen and was in horrible pain. Another customer arrived in ambulance and was placed in wheel chair to wait also. I cant understand why the wait. The nurses that helped me with my week long stay were amazing. But the delay in waiting area is unbearable. I know I have options to go to other hospitals, but i was advised by my GI doctor to go here for emergency surgery for abcess structure in intestines. I hope this gets resolved and I can't say that I would ever go back. AS A State employee - I can not behave like that man that appeared in news the other day.

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6:48 pm EDT

CHI St. Luke’s Health refund due me for overpayment

I have contacted and spoke with my insurance, Cigna-HealthSpring, and specially with ChI St. Luke's Memorial Health Center (4 separate times) of Livingston and written two (2) letters regarding where I accidentially paid for my preventive care services performed at the CHI St. Luke's Memorial Health Center in Livingston. Cigna HealthSpring say I do not owe this bill as it is a preventive care service and per the benefits document, providers are not allowed to "balance bill". So I do not understand why I am not being refunded the $400 I paid by accident.

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11:12 am EDT

CHI St. Luke’s Health procedures and left iv in!

My mom is a patient here at St. Luke's hospital due to not having a pulmonary hypertension doctor in Corpus Christi, TX (where we live). We have to travel to Houston for care the past 3 years. The last 3 visits have been extremely unpleasant, for example on July 20, 2018 an IV was left in my moms hand after being discharged! After being extremely exhausted from the hospital stay and the drive I was forced to take her to the ER to make sure she didn't get an infection.in December 2018 my developed cellulitis from the negligence of the care of her IV. ON MAY 21, 2019 my mom was scheduled for a Hickman SINGLE catheter upon arrival at 515 the two Asian nurses were arguing about who was going to stay because their shift was over at 530. A nurse from a different department came to relieve them and from there they all started gossiping about one another making my mom and I very uncomfortable. Once my mom was out of her procedure she saw the Hickman and immediately started crying because they put the wrong Hickman (DOUBLE). This could of been prevented if everyone was on the same page and not in a hurry to go home! This is something my mom has to live with for a while it's heart breaking to see my mom upset!

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3:09 pm EDT

CHI St. Luke’s Health do not call patients back!!!

I am very upset with your 6363 san felipe houston, texas 77057 office.

I called three times today (am) and left messages to call me back! I wanted to know if my appt. Was at 1:30 or 1:45 05/06/2019 I never heard back from them! I arrived for my appt. To be told that it was not until 2:45. Now if I had a returned call I would have known this!
Now I have used up my gas and will have to use more gas to come back tomorrow morning and take time off my work again!
My boss is not happy!
What are you going to do about this facility that does not return or answer their phones!

My phone number is [protected] and work [protected] let's see if I hear back from you. I am timing when I submit.

I will use capital letters to describe how frustrated and disappointed, I am in your facilities lack of integrity

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1:57 pm EDT

CHI St. Luke’s Health front desk employee

The older man who works the front desk is extremely rude and almost impossible to even have a conversation with. There was a gentleman infront of me who was seeking help from the front desk and I couldn't help but overhear how disrespectful the man working the front desk was to him. Then when I aproached the front desk he disrespected me in the same manor making me feel belittled and acted like my question was stupid. My mother is a research patient at CHI St. Luke's hospital and during her visit we meant to ask for an aced bandage wrap but forgot. I told the man behind the desk this and informed him I was looking for her nurse or the lady that we regularly meet in order to ask them for the bandage. The man looked dumbfounded and said "and what exactly are you trying to achieve here" and I responded by telling him that I have been looking for her nurses from the 20th floor but that I haven't been able to locate them for they may be with another patient and if he could inform me on where I could buy an ace bandage since I could not find them. And he rudely snapped at me saying "the nurses are on the 20th floor you must not have looked hard enough because that's where they are" and he wouldn't even let me speak after that he immediately shut me out telling me that "they are on the 20th floor and that I can't be helped with anything else" and he didn't even allow me the chance to tell him that the specific people who work in the research have left the building because I did in fact look for them and that is what I was told. Right when I approached him I also asked him if he could point me in the direction to find one since I couldn't locate her specific research team and he completely ignored that part of the conversation. It was then when I looked for a Walgreens on my map and located one 6 minutes away. I walked there and bought my mother an ace bandage which was perfectly fine for that was my main goal all along. My reason for writing this complaint is because the way the older man behind the counter treated me and how he made me feel belittled and stupid by his tone, manner, and comments. I feel like if he is going to work behind a counter at a company then he should always be friendly as well as respectful and ready to help for he is the first person that people see when they come in the front doors of CHI St. Luke's hospital. I am not one who typically complains much because I too work in customer service. But because of that I know that people should always be treated with respect, created with a smile, and reassurance that NO question is a dumb question. I was very disappointed by this older mans additude and I hope he finds peace with whatever it is that made him so bitter. I also wanted to add that my mother and I both love this hospital, along with their staff and this has been the only time that we have ever experienced a cruel employee.
Thank you for your time.

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9:03 am EDT
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CHI St. Luke’s Health james hooper woodlands hospital treatment

June 25, 2018

To whom it may concern;
I would hate for anyone to be treated as we were by Dr. Bazgha Khalid, twice. Both times serious illnesses. She does not care!
We have been patients of Kelsey Seybold for over 30 years. Never had a problem with a doctor like this. I am advocating for my husband and family, he is ill and can't advocate for himself. James Hooper, born 10/16/54, is an Army Veteran and a retired Houston Fire Fighter.
Kelsey's Policy state:
You have the right to expect an appropriate response to reports of pain. Our providers take all comments about pain seriously and we make every effort to accommodate your needs for pain relief with a medically appropriate response. Methods for providing feedback, including complaints. You have the right to contact a clinic administrator to present a complaint about the clinic, your care or a clinic employee without your care being adversely affected. We welcome the opportunity to address your concerns and receive your feedback. For individual Kelsey-Seybold Clinic issues or concerns, we recommend that you communicate directly with the Clinic Administrator.
Our providers take all comments about pain seriously and we make every effort to accommodate your needs for pain relief with a medically appropriate response.
You have the right to choose an alternate Kelsey-Seybold provider if another qualified provider is available.

Information concerning their diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. • Your doctor or other healthcare professional should explain your diagnosis to the degree known, your proposed treatment (including the possibility of risk) and the expected outcome of your treatment. We try to present this information in a way you can understand we encourage you to ask questions about anything not clear to you. You may be requested to sign a consent form for some treatments before they are initiated. • You are encouraged to ask questions about your health status and treatment and participate in your care. • You have the right to know who is performing any procedures required for your medical care. • You have the right to be informed about your diagnosis, health status, treatment and the healthcare team caring for you. Patients are given the opportunity to participate in decisions involving their healthcare, except when such participation is contraindicated (inadvisable) for medical reasons. • To the extent permitted by law, you have the right to refuse tests, treatments, medications and surgical procedures, according to your personal values and goals. Every effort will be made to help you be aware of the consequences of your decisions. However, you are responsible for your actions if you refuse treatment or decide not to follow a medical professional's instructions. If you refuse, you maybe required to sign a statement indicating you have refused these services. If you refuse a particular diagnostic procedure or course of treatment, our physician may ask that you select another physician, except for medical emergencies. You have the right to expect reasonable safety in so far as the clinic practices and environment are concerned.
"My top priority is listening to the patients and treating the individual, rather than the disease". Quote from Dr. Khalid's Kelsey introduction page.
May 2014, I reported Dr. Bazgha Khalid for allowing my husband to leave the Spring clinic with a blood sugar of 911 and called us at 4:00 a.m., screaming, may I speak with James Hooper, him to go straight to the emergency room because he could go into a coma or died his blood sugar is over 900. I never heard anything back, but the fact she was not at Kelsey Spring anymore was a relief to me. Not ever thinking one day she would have to treat someone in my family again.
When we initially came in he was weak and could barely walk. He told her that our insurance was messed up and we could not afford our medications. He went on to tell her that chose to buy my heart medication instead of his diabetes medication. (I did not know my husband chose to buy my medications and not his own) She stated you all do this all the time. We were like do what? She stated, you run out of medication and then come to the Dr. to get another prescription when you get sick. She scolded us about not buying our medication not understanding at that time we could afford to buy prescriptions for the both of us. This has never happened before.
So, I did rush him to the hospital to find out he was near death because she was to upset with us for something that was out of our control to consider him as her top priority and listening to him and him rather than his disease. Which is her personal statement?
As I write this without hesitations, I feel the pain that we felt when finding out my husband could have died from her being outraged at the fact that he bought my medicine instead of his. In addition to our pain and sufferings. I lost about six weeks of pay that was never recovered. Nor did we receive a response from this incident. We were also in a financial bind.
My husband was admitted into St. Luke's Woodlands Hospital on June 18, 2018. We were there until June 24, 2018. We were treated with kindness and care for the most part. He received his diagnosis and was treated. We were there for 7 days. Monday -Friday we were treated with the dignity and care by Dr. Jones. She came in and ask us what we know about what's going on with my husband's diagnosis, she also stated that she read his records from Kelsey and was able to quote his medical history verbatim. She asked him how he was feeling and give her treatment based on his history, the GI Dr.'s diagnosis and what she learned from him.
Saturday morning Dr. Khalid came in and stated her name and that the GI doctor, Dr. Varia stated my husband could go home and she agrees. I stated wait a minute, his blood count is still low, and Dr. Varia stated the Kelsey Dr. would probably give him another blood transfusion to give him a boost and recommend him to his Kelsey PCP. She then stated, I haven't been treating him and I don't know his history, I am going by what the GI Dr. stated. She said she did not see his medical history from his Kelsey records. I told her you did not even ask him how he's doing or what he's feeling. I told her he's still weak and exhausted when he goes to the restroom or just sets up. Then she stated, "So what do you want me to do?" We were terrified! She was standing at the foot of the bed and she moved to the left side of the bed and ask my husband again, " What do you want me to do?" He stated, "You are the Doctor, what should I do?" She told him, "Your hemoglobin is 7.4, that might be your new level." We previously explained that Dr. Jones researched his Kelsey records and found his number from October 2017. She stated she did not see that. We said wow! She then stated, "ok, I'll give you 2 units of blood and stated, I check you in the morning to see if your level has changed.
By that time, I realized who she was. The same doctor who treated my husband in 2004 and send him home with a blood sugar of 911. I immediately went to the nurses' station and asked for another Dr. to see my husband. They stated they tried but there was no other doctor on call.
I went to the station where she was sitting and explained how my husband almost died in 2014 so I am very protective of him. I would like for him to be treated with dignity and care. I told her that she treated him before. I told her to check his records. She came from around the station and told me, if I had it to do again, I would go into his room and ask him how he's feeling and initially order 2 units of blood to give him a boost instead of what I did. I stood near her crying my eyes out wondering how a doctor could be so uncaring. She did put her hand on my back and I told her to look up my husband records, you treated him before. I feel she was trying to console me because she realized she did not listen to this patient, so she was not able to treat him for a 2 time.
The next day great news, my husband's blood count went up to 9.9. We had to see Dr. Khalid so she could release James from the hospital. She told my husband that the nurses told her we wanted another doctor. We stated yes that is true. She asked my husband was he ok with her being here, he told her I just need to be released. She asked me, I told her I was not ok with her being here. She told my husband, that she set up 2 appointments for him next week. She explained what for and wished him well and left.
We are asking that the above-mentioned Dr, receive some type of sensitivity training and apologize to my family for her unprofessional actions while treating the Head of our family.

James and Tracy Hooper
Patient Information
James Hooper, 10/16/54, Seen at St. Luke's The Woodlands

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7:27 pm EDT
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CHI St. Luke’s Health billing dept

Account: [protected]
Sept 2017 scheduled two can scans and MRI, After a frustrating day I left having completed all. Soon after I was notified that I'd skipped #2 test. After a week of phone efforts someone in billing tho't to call the radiology dept. They corrected the information stating that test 3 could not have been completed w/o #2 having been finished. I view this error as indicative of the entire day with many details of ineptitude.
Then came billing issues. From Mid Jan to Mid March I've provided bank records as proof that I've paid (overpaid) on this account. Every two weeks I call for status and am told "it's under review". No written records of anything other than the original bill have ever been sent to me and no phone calls to explain delays have come from the billing dept. This lack of communication, two of my processed checks showed up in So. Carolina at some medical facility could be ineptitude but I tend to think there is fraud involved.
If anyone AT St Lukes cares they can contact me for the many details I've recorded from two months of efforts to square a bill at CHI-St.Luke's.
S.M. / Houston

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10:22 pm EDT

CHI St. Luke’s Health my manager

I am complaining on my manager name Luis Ramirez. This incident happened on April 1, 2016 Friday Morning, Well he called me the hospital phone that i have to carry at night when i work from 10:30 pm to 7:00 am saying if he starts getting any complaints on me what happened to the previous employee is going to happen to me not only that i have been having some issues with him, 1.i couldn't call into work when i was sick he told me to come into work anyway when i couldn't get out of bed my mother had to help me get out of bed. 2. i never agreed to work 6 days straight with only one day off when i tried to tell him that i couldn't he made me feel like if i was obligated to work the extra day. i work under stress and i have to think when i come into work if i'm going to have a job or not, i feel like i'm walking egg shells when i do my job every night and make sure what i need to do is clean before i clock out to go home. I don't want to loose my job because i need my job.

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Elaine W Krause
, US
Oct 08, 2019 10:51 pm EDT
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For the past week, I have been attempting to find a live human with SLEH Billing who can help me resolve a billing dispute due to a coding error (for a 10/26/18 procedure). I've sent 2 msgs via MyChart, phoned but got no help. Who can work with us to resolve this problem that is affecting our credit rating?

Elaine Krause
[protected]

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Caesar nieves
, US
Feb 25, 2019 9:59 am EST

I've been calling the st Luke's phone for one hour and no answer

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Phone numbers

+1 (832) 355-1000 +1 (936) 266-9000 More phone numbers

Website

www.chistlukeshealth.org

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