Chi Chi Collection / Chi Chi London
reviews and complaints

Return made on 29th August on order 585591. Message received to acknowledge refund would be processed within 28 days once item inspected. No further correspondence since. I have tried calling only to be told the number is not recognised. I have tried emailing on numerous occasions and received absolutely no acknowledgement or response. I have resorted to messaging through socials to get any kind of contact but again... no contact. We know they are still in business because they are still advertising and selling items and are very active on social media. What they are doing is a criminal act. I returned my item in good condition and within the required timeline and I am 3 months later with no refund. They have my returned item as well as my money. How they can do this is beyond me. TERRIBLE Customer service.

Order number 584100 returned and refund never processed.

Bought wedding dress £122.50 12/08/2023

Returns label arrived via email and sent back 02/09/2023

Returns ID CH002-1-584100

I have sent numerous emails to various email addresses and made phone calls with automatic response. It seems impossible to contact Chichi London and they have never responded to my emails.

My return was sent over a month ago now and would like my money back.

Many thanks

Danielle

I had order 2 dresses from chi chi London which didn’t fit me so I returned them. They received one of my order on 14th July and the other on 12th July. I sent multiple emails regarding this matter to customer service but have not received any reply, the only email I revised says It will be refunded after 28 days. It has been more than 28days after they received my return as today is the 30th august. But my money has still not been refunded. It is a total of £143.99.I am scared that I won’t get my refund as I have sent chi chi customer service more than 10 emails.

Hi I ordered a dress and everything was great and came today the only thing is it has a huge pen mark on it I have a wedding this Saturday it's a split in the dress and is noticable when walking I'm not wearing a dress with pen Mark's on it to a wedding that's been planned for over 2 years
😥 I really hope this can be resolved as I'm a first time Customer with yourselves, it also has on it a few catches witch makes me think this has been an item that's been sent back from someone else or been worn

I bought this to wear to a wedding on saturday. I opened it to put on and as i sat down part of the pattern on the front was missing compared to the rest of the dress. I sent back the dress I originally tried on and two others of fine quality, as i am used to from Chi Chi over the past few years. This is not the quality i expect as I regularly buy from and recomend chi chi. The thread due to be in the gap is completely missing.

I recently ordered two dresses which were delivered today and one has arrived and is perfect for a wedding I have next week however has a massive tear in the lining which you can clearly see through the dress. I have ordered from you numerous times and normally love your clothes however a year ago I I ordered two dresses, a bag and pair of shoes and the shoes came with two of the same foot. I emailed and this was also never resolved.

I recently bought a skirt on Chi Chi London's website. I was excited because it was cheap and I got shipment almost for free. When I receive the item it was nothing that I wanted, it was nothing that the description said or the picture looked like. I contacted them and they told me that it was what I ordered and they could do nothing about it. I could return it, which would cost more than what I paid for. Even though on their website it said shipment would cost 4 euro. I am so disappointed, and very upset with their lack of effort to try and help fix a situation that they created.