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customer service, shipping
The worst experience I ever had with online shopping. Very poor customer service, absolutely not helpful. I was charged $350 for the purchasing (for Christmas gift) on Dec 8th, today is Dec 21st and I didn't get even a confirmation or tracking number for my order. Also I didn't get an answer on my email, just a "thank you letter" and there is no clear answer from costomer service on the phone just keep lying that order is on the way and they going to send a tracking number. Definitely wont order again from them, very disappointed!
Poor service
When I place my order on Dec. 11th for Christmas gifts, I was assured I would recieve cap, hat, shirt and two license plates.
Today is December 23rd. No cap, no hat, no shirt and no license plates. Only the shirt has shipped, (but not arrived) and customer services was so blase' with my concerns and offered no help or concession. Both the customer service and manager could care less that I don't have these Christmas gifts for my husband.
The mgr said "they were suppose to ship on the 17th, but they moved it back to the 23rd" I asked her if she was aware this was the Christmas season. Her only reponse was an option for me to cancel my order. I asked her is she could overnight the order. A simple "no" was all I got.
Chevy Mall gets an "F" for POOR SERVICE.
gday you guys from CHEVY MALL, just a comment from us down under guy, yeh JOHN fron AUSTRALIA-ive purchased heaps of gear from you guys and its fantastic, but ive just recieved and this is a FIRST, your order number-490289-item GB361XXL CENTURY T-SHIRT-DESPATCHED 15/4/11--ONE OF THE SLEEVES OF THOSE T- SHIRTS WAS UNSTITCHED--very unusal, but embarresing, as I GAVE IT AS A GIFT TO MY ENGINE BUILDER, he was dissapointed, but NEDS A COOL GUY, and I gave him mine and his happy wearing it around his workshop---would you consider sending me a replacement with my next order?just a thought got a few things coming, cant wait for that bigblock watch---regards J SAMUEL STRANO--john.strano@teco.com.au
Overview of ChevyMall complaint handling
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ChevyMall contacts
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ChevyMall phone numbers800-558-2550800-558-2550Click up if you have successfully reached ChevyMall by calling 800-558-2550 phone number 0 0 users reported that they have successfully reached ChevyMall by calling 800-558-2550 phone number Click up if you have UNsuccessfully reached ChevyMall by calling 800-558-2550 phone number 0 0 users reported that they have UNsuccessfully reached ChevyMall by calling 800-558-2550 phone number707-766-6391707-766-6391Click up if you have successfully reached ChevyMall by calling 707-766-6391 phone number 0 0 users reported that they have successfully reached ChevyMall by calling 707-766-6391 phone number Click up if you have UNsuccessfully reached ChevyMall by calling 707-766-6391 phone number 0 0 users reported that they have UNsuccessfully reached ChevyMall by calling 707-766-6391 phone number
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ChevyMall emailshelp@chevymall.com99%Confidence score: 99%support
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ChevyMall address615 Second St., Petaluma, California, 94952, United States
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ChevyMall social media
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