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2.0 377 Reviews

Chevron Complaints Summary

89 Resolved
288 Unresolved
Our verdict: When using services from Chevron with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Chevron reviews & complaints 377

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S
12:50 pm EDT

Chevron fuel damage

To whomever, it may concern,

My name is Sanket.

Today morning, I visited a Chevron gas station at 3875 N Druid Hills, Decatur, GA.

I started filling the gas by placing the pump in 'Automatic mode' so I did not have to stand there and hold the lever. I was standing and waiting for the pump to stop, but it did not stop at all.

Gas splashed out from the tank and onto the side of my car as well getting all over my clothes and hands. This concerns me greatly because of the potential danger of the situation. A careless cigarette user or any other flammable material would have killed me and might have injured others.

I had to run inside to remove the gasoline from my car, body, and clothes. I feel this could have been very bad and I feel lucky to be alive.

I addressed this issue to the store manager right away but he was extremely rude and said it's normal and he can't do anything about it.

I have all the videos and pictures supporting my argument.

I will have to throw the clothes and get my car hand wash in proper way that if someone smokes nearby car, my car will not get fire.

I need the money back as well as proper justification as to why this took place.

If I cannot be compensated well enough, I will address this issue with state consumer affairs as well as the media.

I hope to hear from you soon.
Thank you.

Regards,

Sanket
[protected]@yahoo.com
[protected]

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J
8:56 pm EDT

Chevron received diesel with water in it and had to replace filters because water in fuel light was on

I bought a full tank of diesel fuel on 9/14/2018 at Rancho Murieta Chevron in Sloughhouse, Ca
Afterwards on my drive home the light came on my 2017 dodge truck "water in fuel". I made an appt at dodge dealer. It had water in the tank. I had to purchase 2 new filters because of this.
My name is Janet Westfall
Email [protected]@gmail.com
[protected]
I have chevron receipt
I have receipt from dodge dealer
I have a bottle of a sample of what came out of my tank that the dealership gave me.

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11:58 am EDT

Chevron soda machine

I go to our local Chevron, located at Miller and Interstate 10, multiple times on a daily basis. There are six drivers in my family that all use Chevron gas exclusively. I went into the store Monday evening at 11:52 p.m., I noted the time so that you can possibly review the camera, to get a soda. I noticed that there was something dripping from the nozzle. I looked around for a napkin or a paper towel but all of the dispensers were empty so I went to the cashier and told her what I needed and she handed me a paper towel to clean it. I went over and wiped the drip and about a 6-inch slime string came out of the nozzle. I then wiped all around the inside of the Pepsi nozzle and more moldy film came off on the paper towel. I have noticed in recent months that the store is generally not stocked or cleaned when I go in later in the evening, but finding this in the Pepsi nozzle makes me ill that I drink Pepsi out of that machine on a daily basis. I told the cashier again what my findings were as I paid for my Pepsi. I figured it would be cleaned that night or the next morning, however, when I went back in the next day there was a big drip hanging off the coke nozzle. Obviously, I left and I'm considering not going back ever.

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12:41 am EDT
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Chevron rude and uncalled off customer service by someone I asked for her name 3 times and refused to give it to me

Came into your store, tried to purchase a 13 pack of beer for my movers, and was told no sales after 12... I said ok really, zi did not know this recently moved from Ohio ... she looked at me and said oh you're the one that wants a cupcake wine, I will play ideas you start that wine you were out and I get it once or twice a week ... she literally looked at me as if I was in sane . I meant prompt medical professional in Mayfield and she made me feel like a piece of crap ... I will have to say if this is the type employee that you higher and recommend to provide customer service for your company I will no longer ever go back to Chevron .

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6:14 am EDT
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Chevron jek’s chevron 1110 east main st. fredericksburg, texas

Jerk, s card readers on pumps and the two readers are worn out and do not read cards on a regular basis. My card works every time at other retailers but not at Jek, s.

The employees even tell me they are a problem .

The owner knows the problem but does nothing to remedy the problem.

When a card does not read the workers expect you to pay. Luckily I have had enough cash on hand to pay.

The problem is arrogant and not conducive to good buisness.

They have lost my buisness until the problem is resolved.

I will go to Exxon or other providers.

Chevron has the right and the responsibility to force retailers to maintain or replace faulty equipment and I, as a customer, are requesting action!

Mark Pinter
!00 Quinn Ct. Box 230
Fredricksburg, Texas 78624

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7:32 pm EDT

Chevron chevron gas station in vancouver ripping people off (gas fraud)

Hello Chevron,
I live in Vancouver BC Canada and I wanted you to know that the Chevron Gas Station located at Knight Street and 57 ave has been ripping people off for the fuel that they purchase. I gas up there every 3 weeks and always put in $60.00 of gasoline into my car. I compared my last gas receipt from them to the one from yesterday and I'm being ripped off. Please view the attachment for my last 2 gas receipts from that Chevron location. Please carefully view how much I'm paying per liter and how many liters I am receiving... because yesterday I paid MORE per liter but received LESS gas... I have the proof...I will scan and copy my receipts for you to review. PLEASE carefully look at price per liter and how many liters I'm receiving... and BOTH times I have put in my usual $60.00 amount. Thank You. Bye Sonny Badyal

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3:51 pm EDT

Chevron manager of gas station

A man named Kevin was horrible to my son and I. When my son pulled up to get gas, an employee across the bay named Kevin starting making rude comments to my son. A different employee was helping us but Kevin came over to the pump we were at to start more problems. He went as far as threading to fight my son. I was terrified. Then Kevin made the other employee stop pumping my sons gas. He screamed that he has the power to refuse service to anyone. Kevin then proceeds to help other customers before allowing my son to pay for his gas. Kevin was rambeling all kinds of weird comments and even said he would call the cops about something, stating he had them on speed dial and calls them all the time. He appears to be on some kind of drugs, something like meth that is making him twitchy and walk and talk extremely fast. This was truly horrible and scary to go there. I felt like this grown man was wanting to fight my teenage son. This is my second horrible encounter with this manager. My family will no longer use this station as long as Kenin is employees here. We will travel the 5 miles to the next town for our gas.

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3:13 am EDT
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Chevron customer service

Hi the night-attendant in this store is very rude not mention I've be coming to this store for years and this guy has the same attitude, not to mention he wears the same dirty Star Wars jacket that is very staind, everyone else wears a star car wash or chevon jacket. And this guy has the most foul odor coming from his dirty jacket. Tonight he chased me out the store which I don't appreciate. As a loyal customer. He refuses to give change speaks down to minorty customer and really needs to wash that jacket. Please do something about him and that dirty jacket as they are opening a quick trip cashwash with quick lub down the street.where I will take me business due to this lack of professionalism.thank you

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Joas Junior Charnley
, US
Sep 23, 2018 12:33 pm EDT

Hi
I have never felt so useless and humiliated in my working career.At Caltex service station in Ruimsig a customer came and filled in petrol and one of our staff realised the customers tyre is down and asked to pump it.than the customer came back as she was already driving away.the attendant saw the nail on on tyre and told the customer.than the customer asked if we can pu a plug for her.the attandant then called me becouse I knw how to plug the tyre correctly and no to leak.so I took water and checked if the is a leak where tha nail is.fortunatly there was a nail and a hole.i called the customer I showed her.she again insisted that that should fix it for her so I did.then the site manager (Douglas) confiscated that money.later his big manager(Malcolm)calls and tell Douglas to suspend us..on the investigation Malcolm charge us for stealing the customers money and pinching the tyre with a sharp material to make quick buck.he called us thief's a sai hi gonna call the police an asked the customer to open a case against us..he than charged us with(breach of contract and breach of company policy)but t shop sell those tyre fix kit.when I asked him he replied by saying I shouldn't have clever with him.he no longer wants me at his office.on the 11th of September 2018 we were call for metting.with h lawyer.an he added that he lay called the customer a th customer told hi that we gave her money back..whwn I am him what is the charge if it's no longer stealing..on the 21st of September.his sit manager (Douglas) gave m a dismissal letter..basically I was fired fo help a customer.

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7:18 pm EDT

Chevron coke 12 fridge pack

It's the second time I buy a 12 pack of coke and at least 3 or 4 cans are busted open you can not tell when you buy it because there is no leakage around the box. I don't see it until I'm at home.. I love drinking cokes from the can as well as my family but if this continues I will have to switch to a different can soda. I just tried to submit this and it said it won't get any attention because my complaint isn't long enough are you serious I though coke is a million dollar company and any complaint should be taken seriously and it shouldn't go by how long a complaint is. You guys should really fix that as well.

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1:03 pm EDT

Chevron service complaint

Good Afternoon,
I would like to express my frustration with the unpleasant service I received from Assistant Manager (Kira) at location 1234 E Yosemite Ave Manteca CA 95336. When I was looking to purchase a scratcher ticket I was harassed by the Kira stating I will need to see your ID, both of you when I was just looking at the CA scratcher ticket. I felt discriminated and disrespected by her, she gave us a very hard time and made me felt uncomfortable. I am well beyond the age limit. I ended up not purchasing anything from the store. Please reconsider training the staff on how to provide better customer service, her behavior is degrading to the company. Thanks for your time.

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3:22 am EDT

Chevron service

I was called a [censored] by the cashier his name is fem. The bathroom is always dirty at this location. The pumps are always filthy. He is always on his phone talking on the headset...I want to know how can you allow such a person to work for this company. I have spent lots of money paying for gas at this chevron... I can't believe you allow racist people to sell chevron gas

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1:35 am EDT

Chevron laundromat that chevron manages in kettle falls washington

Need to advise the managers or owners, to either fix the washers and dryers that have been out of order for months and fix the hot water heater or get out of the Laundromat business. Also the ice that comes in sometimes has only half a bag. I do appreciate the water they let me have. Probably need to take the signage down advertising showers. They haven't worked for years.

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6:13 pm EDT
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Chevron false & misleading pricing

I saw the sign stating gas was $3.49 if you used your Chevron Credit card. Thinking that was a good price I filled up my car but was charged $3.79 per gallon I questioned the attendant and she said the $3.49 price was only available if you got the car wash. The $3.49 price was on the regular Chevron sign & no where was a statement saying you had to get a car wash. I use signs all over Sacramento & have never has the price been connected to getting a car wash. I was upset as the $3.79 was so expensive. Rip off.

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11:24 am EDT
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Chevron dalia. employee yuma, az.

One of your employees at Chevron in Yuma AZ [protected] west 32nd St . Made racial remarks against other employees and towards the customer...her name was Dalia and she said that I was a dirty beaner..this is unacceptable and racist she should be let go. She was also too occupied to pay attention to the customer...and was picking on another employee...the other employees seem to not want problems with her ...the employees name was Dalia she was very rude and disrespectful to staff and customers. I hope to see something done .

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Update by DirtyBeaner
Aug 08, 2018 11:35 am EDT

Dalia from Chevron on2459 west 32nd St was putting money from the cash register to her pocket. And also made racial remarks towards customers and also was racists towards other employees. I feel like I need to just change gas stations and next time I pump gas .. because I fell really uncomfortable with Dalia she is obuisi racist..her name is Dalia and she works at 2459 west 32nd St Yuma AZ 85364

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8:36 pm EDT
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Chevron gas station

Called police because your employee trusted to give me gas after I asked for 4$ and he was harassing me saying I'm stupid and can't read because I parked at a pump without gas and then told me to goto another gas station.

I ran out of gas while riding in and happened to park at the one that was closest, went inside to give 4$ for gas then he told me what I said above, then I backed up car and moved it to another pump and he locked the door and I couldn't pay and called the polIce to make a report

Then while waiting 25 min for police he said I have to move car I said I will if you let me pay for gas.

Abusive disrespectful not helpful and refused service and car is parked in gas pump for 40 mins waiting for police

I have been going to that gas station for 3 years and know people that work there and since this new guy starting working there it's been horrible service always waiting to chit chat when he works and trying to be smart with me.

You should fire this person because if anythi he does not have the right to let me sit there for 30 mins and not let me get my gas

Police came and he was able to let me pay for gas.
5801 N Federal Hwy
Fort Lauderdale, FL 33308
United States

Do not go there it is horrible and considering it is in imperial point with a Ferrari dealer next to it even more so.

Now my favorite gas station is HORRIBLE with ZERO service.

Gas station with horrible employee

Tel [protected]
[protected]@gmail.com

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12:07 am EDT

Chevron unethical behaviour

I was in your establishment on Desert foothills and Charleston Sunday 7/29 at 10:11pm. Had an unfortunate run in with one of your staff members named Krunoslav.

Myself and 2 friends came into your store to purchase a few things, cigarettes, chips, etc. On my way to pay, I saw your new "yeti" type travel martini glasses which I thought was awesome, I showed my 2 friends the product and was raving about how cool it was when out of no where your employee told me that I needed to now purchase the cup because I "touched it to much" thinking he was joking we laughed and thought nothing of it, your employee got irate and threatened to call the cops on me for not buying the product. I have NEVER had an experience at a store like this before. I was then told to leave the store so I had asked to speak to a manager, I am a General Manager here in town and in no way would I jeopardize someone's job over a minor misunderstanding however this man seemed completely unstable. There were 2 other employees also working that night that were sitting there laughing as this guy belittled and bullied us into buying a glass. If this is a reflection of Chevron then I will be more than happy to give my business to many other gas stations in town. I'm honestly not sure if he was just sexist against women or completely unhinged however I feel uncomfortable ever stepping foot back into that store with him working there, especially if he's the manager as he claimed to be. I've also let my Summerlin neighbors know what type of employees work at that store and to be careful.

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9:01 am EDT

Chevron charged twice-fraud

Not only did they charge my debit card $71.30 for a fill up, but they ran a $100 hold as well. My bank said that if they faxed over a release; I could have my money back in my account. This guy named Royce refused. He said it was my bank's fault, even though my bank said they ran it twice. Of course it's Friday at 5:02pm. Now I'm screwed. I supposedly have to wait until the manager Robert, comes in on MONDAY. I'm stuck in Oregon and can't get home! I get paid MONDAY! Roy-Royce-Robert. I am extremely upset!

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8:33 am EDT

Chevron manager on duty 6am

I have pumped gas at this location ( 500 N Santa Anita Ave, Arcadia, CA 91006) the past 15 years on top of the fact that this location does have public restrooms and always are told they are out of order even for paying customers, today the manager came out to tell me this gas station is not a car wash because I happen to be cleaning all my windows with the squeegee . The window cleaning service stations at the pumps are there for a reason and in the past 15 years of being a customer there I have probably used that service maybe a handful of times, these people need to be trained in customer service for sure .

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2:35 am EDT

Chevron gas station [protected] ridgefield wa

I was running out of gas on my way back from seattle to portland oregon, my car was showing 20 miles left, so I stopped by a chevron gas station at ridgefield, washington. I am using a hybrid plug-in car with 6 gallons gas tank capacity. When I arrive at the station I saw that the rate was 3. 95 dollars which is quiet high, so I filled up one gallon, expecting that it would add at least 30 miles to my car, that would be enough for me to get home where I can charge my car battery. However my car still showed 20 miles, there was no addition at all. I tried to drive a little bit just in case t
He machine was not yet updated, but to my surprise, it was as if I didn't add any gas. I wonder what can be the reason?

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7:46 am EDT

Chevron gas station - santa rosa, new mexico

I am a longtime Chevron patron. I recently made a road trip from Milwaukee to El Paso, Texas, and stopped at several stations along the way, one of them being the Chevron in Santa Rosa, New Mexico.
It looks the facility was undergoing some renovation on the inside, but overall, this was by far the filthiest Chevron I have ever been to in my 30-years of buying fuel. The trash cans were all overflowing trash into the pump area...it looked as though they had not been emptied for weeks. The inside bathroom area was filthy and there were not hand towels. It was just filthy and disgusting...not what I would ever expect from the Chevron brand.

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Chevron contacts

Phone numbers

800 704 2230 +1 (925) 842-1000 More phone numbers

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www.chevron.com

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