Chevron
reviews and complaints

I own and operate Alarmservicepros.com in San Diego County. I use Chevron gas in a my 5 company vehicles and have done so for years. Today, 9/7/2019 at 1pm I went in to fill up and entered to buy cigarettes. When I was handed the cigarettes by the cashier (Aurturo) I squeezed them to make sure they were not stale and they were. I asked for another pack and Aurtoro said no they are all the same. I opened the pack and showed him they were crackling and stale then asked for a fresh pack. Very easy problem to solve. He would not and started arguing with me then started speaking Spanish and said "No hablo inglés". He was a racist dismissive punk and his female manager just laughed.

I told them both I was going to file this complaint and the female said "good luck" and both smiled. Pull the surveillance footage from that time and date and you will see the transaction.

I want something dome about this and I would like to be contacted with the repercussion from their behavior.

Mr. Dana Dutcher
Owner/ Alarm Service Pros.com
[protected]

It is time for us to have an open honest discussion of the massive discrimination going on in Chevron against White Males (especially those over 50). I am sure the CEO had intended for MARC to be a program to support Women but it has turned into the mechanism to discriminate against white men. The stories are numerous from my coworkers of women with 10 to 15 years less experience being promoted over high performing white men just to meet a metric believed to support the CEOs vision. I am a PDR and I am always asked if we have a wom1n that can fill a job but never am I asked if we have a white man. It has gotten out of control and it is clear discrimination.

1. Poor Professional Etiquette

e.g., abuse of power via radio communication (operators are fund of embarrassing contractors on radio communication). Every personnel channeled on operations can hear the conversation on how these operators seriously reprimand contractors. These affects the morale of the individual and the group as a whole. The correct way of communicating with people is to call their attention and talk to them personally (if serious - in a closed room) so that the matter that you have to clarify will be said directly to the people or person involved. Also, these terminal operators' actions can easily be interpreted that contractors should be intimidated by their presence.

2. Bypassing of communication

One operator does not follow protocol of conveying information to contractor.

3. Each operator is a contractor's "boss"

Every operator has his/her own decision. They lack coordination on their internal side. One operator wants this, the other operator wants a different one. The lead operator also has a different decision.

4. NLI is practiced as a scaring medium for contractors

NLI is a tool used to improve every unsafe actions of a person but operators use this tool as a way to scare contractor personnel. They will not even discuss this NLI report with the person or group involved.

I was traveling home to West Houston when I stopped to fill up to complete my trip. I tried to use the card reader and it did not work. I went inside and the clerk told me that none of the card readers work. She said I could leave my ID or credit card with her and fill up. Then she would run the card for me. This did not feel right and I was not comfortable with the group of men standing with her. (I was a woman traveling alone with a child.) I continued a few miles down the road and filled up at a reputable station. When at the next station, I asked if they had heard any complaints about the one at Stuckeys. The clerk there said, "All the time."

I went to the Chevron at 307 N. LaBrea Ave., Los Angeles, CA 90036 on July 3, 2019 at approximately 10:50 a.m. Email: labreachevron@yahoo.com

This owner (Ben Pouldar) shows NO pricing on anything in the refrigerated cases. I didn't check the other items on the shelves, but there were no prices on beverages, which leads me to believe that he can just change and raise the prices arbitrarily without being accountable. I asked the girl at the checkout and she stated that the owner just doesn't put prices on anything.

This is highly uncommon and unacceptable and must be corrected for all the items in the mart, or this owner should not be allowed to keep the mini mart section of the station open.

Your station located at 2546 Labrea Avenue; Los Angeles, CA 90016 is a drive through for drug dealers and panhanndlers. I submited a complaint a couple of years ago for the same issues. The owner responded by hiring security for a few months and those few month made such a positive difference in our community and our lives; however the solictors, drug addicted panhandlers are back and the drug dealers drive through the station to provide them drugs on the Chevron station property. The station have a camera, I am sure you can view the video from the camera to see for yourself. Please help!

I took my son and his friend to pump up their bike tires at the chevron on Main and 12th in Vancouver BC Canada to which i found that it costs $1.50 to do so now (unacceptable) and asked promptly afterwards to use the restroom to which he replied that it was out of order which it was not as other customers had been seen coming out of said unusable washroom so i asked if we weren't good enough to use his restroom and implied his racist intentions towards us and his reply was to gesture me off of the lot so i displayed my middle finger and said i would b complaining about his initial lack of customer service skills. Please have this looked into as it was uncalled for and highly rude behavior as a Chevron staff member representing ur company regardless of franchise ownership. Greg Almas would never have allowed his staff to act in such a manner when I worked for Chevron on Vernon and Hastings (or the one on Powell and Raymur before it was changed). This all happened today May 15th, 2019 at 7pm. Thank you for ur attention to this matter as i wouldn't want it to happen to other patrons.

My Nevada state Bank Card was comprimised multiple times at various Chevron locations troughout the greater Las Vegas / Henderson areas. Name on Card is Miguel A Gonzalez and last four digits are 5158. On Tuesday, April 16th 2019 it was used twice at Chevron #0209895, 110 E Lake Mead Parkway, Henderson, NV 89015. Each transaction was $100.00. I reside in Fernely, NV (8 hours north of LV). I have since then cancelled my card. The person that used it is still trying to used the card in other various location which included additional Chevron locations...On 4/19/2019 is was uswed at Chevron 0302571 then again at Chevron 0309391. I will be filing a report with local police and may require addition information from these locations. Please call me at [protected] fo any further information to remedy this situation.

On 25th Jan. 2019, I paid INR 52, 900 as visa fees for getting the USA visa for joining Chevron Corporation, USA. In due course of time, visa was granted to me. But on the same day, the US Govt. enforced new rule whereby I was asked to pay 10, 000 Dollars as deposit before the visa stamping on the passport. I tried a lot to raise this amount but not succeeded. So I informed the company on 22nd Feb. 2019 about my inability to pay the required amount. On the same day, Mr. Paul Smith, Senior HR Manager, Chevron Corporation sent me message promising me refund in ten working days. But I have not received the refund even after ten working days are over. I sent many reminders but I did not get any message and no refund.

The Front woman a Indian woman, by the name of Rama was very rude to me today. I am over 50 years old. And have never been checked for my ID. While purchasing lottery tickets. She asked for my birthdate. I asked why? After explaining herself, I showed it to her. Than the machine would not take my numbers. I asked her to let the young man who always helps me to do so. She refused and started talking tome crazy. She upset me and I got management. The security man came. He was not really any help. He took sides I called back to get corporate's number. I also told her she has horrible customer service skills. This incident happened on 2/5/2019 @ 8 am in the morning. This 8 mile gas station is two blocks up from the SF Police Department. Her name is Rama. I called the store back to talk to the manager and she gave me a wrong number. So I am filing a complaint on line

To whom it may concern,

Three (3) reports relating to retaliation and stolen and damaged property were submitted through your Ethics Point Hotline on the 14th January 2019. I have been informed that all complaints were ignored by the project and won't be investigated because of my indigenous Australian Heritage.

The report numbers are as follows:
- [protected]
- [protected]
- [protected]

If these complaints are continued to ignored and passed off, I will take this up with the Australian Media and address the situation with John S Watson, as a concerned share holder of your company.

I unfortunately stopped at the Chevron Station on Gas Point Road, Cottonwood (just off I-5) today to fill my vehicle. After inserting my credit card and entering my zip code in Pump #8, it refused to release the fuel, so I went inside to see if the clerk could do something to activate it. He said all he could do was to cancel the transaction, and suggested I move to another pump. I drove to Pump #7, inserted my credit card and removed it when told to do so ... and nothing else happened. No zip code request, nothing. Back to the clerk to cancel the transaction. I drove to Pump #5, on which the credit card slot was so damaged I refused to use it, walked back to the clerk and purchased $50 worth of fuel (a guess). I came back (AGAIN) to the clerk to collect my change and asked that the owner be notified that three of his pumps were defective. I was advised that the owner (an out-of-town San Jose resident) had been advised numerous times. I purchase Chevron fuel exclusively for all three of my cars (all high-end German vehicles) because I take care of them and only use the best. If Chevron cares about its reputation - and I'm sure you do - this franchisee/owner needs to up his game. What a disappointment! If you require more information, please contact me at [protected]@comcast.net.

We use the car wash at that location 5105 W Glendale ave, Glendale AZ 85301 on the date 1/14/19 at 12:45 PM the car wash was operating without water causing scratches to my car, we tried to speak with the manager, but there was no response or help for no one, neither was there a sign saying that the car wash was not working, we took the car to another car wash and now I have to pay to detail the car to remove the scratches, what your car wash happened to make to my car, I make my money day by day and I don't have any extra money to waste like that, I spend $180 on the damage your machine made to my car, and the sad part is the reaction on management, ignoring me all the time. I hope I can have a answer from you, as a chevron customer I feel disappointed from you guys, my cell number is [protected].

Today january 10, 2019 around 725am I stopped to get coffee and I was fixing my coffee one of the cashiers approached me accusing me of stealing $8 and some change worth of gas. I tried to explain to her that it wasn't me she continued to yell and harass me in front of other customers. The other cashier followed behind her and started to yell at me also saying that they had me on camera and they were sure it was me. A regular customer also yelled at me telling me to leave the store. I asked for them to show me the tape but she had said that she couldn't play the tape. She threatened to call the police on me which I told her to call the law but she never did. I felt being the only black person in the store I was being singled out and harassed because of my color. I did leave the store and got to work I contacted the law in daniellsville ga to see what I needed to do and they told me to contact cooperate and here I am. I will be contacting the local news as well. I feel very emotionally unstabled and humiliated by their actions. I want disciplinary actions taken.
Contact me at [protected]
Lisa echols.