Chevrolet Corvette / bad service
I have a 2005 Cherolet Corvette that I purchased in 2007 with 13K miles. I was deployed to Iraq in 2008 and the car was garaged kept at my residence. When I returned in Dec 2008, I began having problems starting the car. I continued to get "Service Column Lock". I replaced the battery in Jan 2009. I was subsequently assigned to Atlanta, GA and deployed to Kuwait and Afghanistan. Once again, I kept the vehicle in my garage. I now have 17K miles on the vehicle. The corvette would not start at all. I took the corvette to Susan Schein Chevrolet in Alabaster, AL in June 2010. The service rep, Peggy, initially stated that it was the battery and suggested that I return the battery where I purchased it and receive a prorated amount for it. I stated that I would not do that and asked them to determine if the battery was defective and if so, they should replace it so that if there were problems in the future, I would deal with them. The next day Peggy called me and stated that the problem was determined to be the column lock module was defective. After several weeks, I still do not have my car back. It is still at the dealer awaiting the part. It has now been nearly 3 months. On September 4, 2010, I contacted Chevrolet to complain about the lack of concern with the service of my vehicle. I spoke with Brooke at the Chevrolet Complaint Department. She stated that I would receive a call within 24 hours. I waited until September 7 to call back. I was referred to the GM District Office where an agent by the name of Lizzy would be handling the case. I did not here from "Lizzy" so I called GM on September 13. I was told that my case was now being handled by Estelle and left a message on her voice mail to please return my call. I called again on September 14 and left another message to return my call. I called back to GM in an attempt to speak with someone in management and spoke with a Cust Svc Rep by the name of "Calvin". Calvin would not give me a manager and only stated that he would make sure that Estelle received my message and would return my call within 24 hours. It is now September 15 and I have yet to contacted by anyone from GM about my concerns. I will not stop contacting GM until I am able to speak to someone with responsibility enough to contact me and resolve my problem, even if it is the CEO himself...heck, President Obama if necessary, since the US Govt owns a majority of shares in GM. Just goes to show, even GM is acting like "Government Motors".
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