Cherry Creek Dodge
reviews and complaints

I went in with my last car to trade in an buy a car for the last time last Feb.I had 3 or 4 different people telling me things .But rocky who just started stayed with me for 4 or 5 hrs .It was a sale .I am disabled they all knew I had an offer of 6000 for my trade in an Brad told me they would do that.I told him an rocky not to show me anything that I would have to pay more than 324 a month.Brad gave me a black dodge journey to take home over note .I came back with my service dog an caregiver the next day .He kept me there all day .Rocky stayed with me an would go tell Brad what I wanted an Brad would send him out to ask me things.at 4pm after I had been there since 930 went in his office an I was ready to buy the car .I was by this time feeling sick can't stay places that long.I told him I have never paid for car tags an he said to come up in a few weeks to pick up the check.they had a 4500 program going on an with my trade in 6000 I could get my payments to 325 a month .An would send me that check.I was ready to leave an he said no I will speed this up .He also said I was short 750 to finance company.I gave him that.I signed a few things an left.I left feeling not good but glad it was over to long .I'm on a lot of mdse but I got through it.I didn't have a car payment for 2 months .I did go up there before tags were due an talked to Dan Marshall.they gave me a check for 2500 for taxes tags act.I never did that.but went an got them got my first car payment an it was with a different company than they told me an I'm on disability I make 730 a month to live on.my car payment was 750 a month.I was so sick I went up there an called everybody I could at that time all I could do was turn it back in .I wanted to get my 6000 back they said no I get a penny for my car.they fired Brad I have been up there for months an months .My son took my car for a while I couldn't pay that.they got Chris the GM to talk to me he could care less .Then I got Sam in Nov.he was so sorry what happens an said they would make it right.he told me to get with rocky a pick out a 2016 journey loaded an they would buy my leases.an I would get my 300 to 325 car payment. I have been worried about this for 7 months I ended up in ICU bleeding in stomach from all this .I got out an they said they ordered the car told me not to make anymore payments they would roll them in .I waited 2 an a half months now 3 rocky told me he was getting the run around to come up there I did an Sam said sorry my credit went from 697 to 505 they could not help me.I started crying an he picked up the phone an said no its OK but Chris would not help me.I needed to sue Brad who they fired now my car might be repossessed. Because they told me not to pay.I called finance co.they said they did call an was going to do that. This is so sad no help yet I plan on calling every news station an lawyers don't buy anything from them Doug would not talk with me. Annette steinman

Worst experience ever! Initially was speaking with someone by the name of "Sal" he advised me he would be in today until 9pm. I get to the dealership only to be told he was not there and Lou would be helping me. I let Lou know I was there to look at a 2011 Chevy Impala they had online. He tells me he will be back with the car for me to look at takes my dl and comes back with a 2006 Chevy Impala telling me it would be a better car for me. I explained to him I already have a 2008 and do not want to down grade. He continues to try to push the 2006 on me. I then decide to just leave because at this point had been there for an hour playing the waiting game and still had to wait for my dl to be returned another 15 minutes. My husband was told if I would just give them 5 minutes of my time the sales manager would make me a great deal again I waited against my better judgement only for the sales manager to never come talk to me but the salesman Lou comes to hand me my dl. I left at that point and texted "Sal" the original person I was set up to meet and let him know what my experience was only to receive a couple text back saying "No problem don't need this from you good luck. " (copy and pasted right from the text I received back) and another saying "I have five kids and had to take the afternoon off my bad. Why didn't you go to your brother o begin with?" I did not go to the dealership my brother works at because he is not a sales person and I thought I was going to get a better deal with CCD but instead ended up walking away infuriated at the low level of customer service and ignorance I received. I wish Sal the best of luck in his future endeavors if he is in fact a real person. Very very unhappy and would not recommend this dealership to anyone. Of I could plaster warning signs everywhere I would. These people are an absolute joke!

On May 31st, I bought a NEW truck at Cherry Creek Dodge, Picked it up on June 1st.

First I notice was that the XM radio wasn't working, called Sirus / XM radio to active the free for one year service. They told me that the radio was in someone else name. Called CC Dodge talked to the Sales Manager Ted, I asked him point blank if the truck was used, The Sale Manger promise that the truck was new.

I started noticing that the fuel mileage on the truck was piss poor from the beginning, and I called numerous times to the sales guy who I dealt with to complain, the service department even the sales manager. Everyone said that the truck just needs to broken in. Well on September 2nd Jordan the Sales Rep called, they told me to come in that they were going to get me out of that truck into another one. Drove a half hour there, spent 6 hour listing to everything in the world from them and drove back to the house. The General Manager told me he would call me in the morning (Tuesday September 3rd), he never did but the sales guy did and told they had the truck and were ready to deal and come on down. I also have it in a text what the deal was. I told him I could down there about noon on my way to the airport. Around 10:30 they called tell me that they changed their mind on the deal.

On Wednesday September 4th, I decided to call Dodge and voice my concerns because I believe there was a ethical issue with the sales process. The first person at Dodge said that there was any truck listed under my name and that they need the VIN to figure things out and to call back when I got the VIN. Called my insurance company got the VIN number, called Dodge back and talked to Frank at their customer center. I explained everything again about what went on with the propose sell on Monday and Tuesday. Frank agreed that their practices were out of line, he asked for the VIN and I gave it to him.

Frank stated to me that I bought a used truck, that I was the second owner of this vehicle. Dodge / Frank stated to me that the dealer had committed fraud for selling me a used truck as new. All paperwork states that the vehicle is new. The first owner was a John Woolham. The case number at Dodge is [protected]. Dodge advised me to called the dealership which I did on Wednesday afternoon at 15:20, talked to a Lisa and explained everything to her, she stated that she would pass the message over to the General Manager and she made the comment that this was serious and someone would call me. Frank / Dodge called the dealership at the same time and also sent a red letter to them, and Dodge told the GM to get this corrected and they were at fault. No one called me from CC Dodge on that date.

On Thursday morning I called Dodge again and talked to Melisa, gave her my case number. I asked for the mileage when it went into the shop on December 20th, she stated that it was 2 miles. Then she told me that someone from the dealership had gone into my record and entered a start date for the warranty which there was no information for that before Wednesday, I stated to her that looks like they were trying to cover there tracks and she agreed. She asked me to try calling the dealer again and that if there's resolution within five days to start calling the state, BBB and my attorney.

I called the dealership (September 5th), asked for Ted the sales manager, I told him that we had a problem and I explained everything to him. He told that Chris the GM received a call from Dodge on Wednesday and that when he came in they would start working on it and call me back. About a half hour later another Sales Manager from CC Dodge called me asking if the deal I was working on Monday was ever completed. I explained everything that had happen and that they backed out of the deal. They I explained the whole process with the new truck they sold me was actually used, I explained that I wanted to work with them and try to work things out under the surface. He stated that he held up a piece of paper with my name written on it while we were talking and showed it to Ted the SM, he indicated the he was working on it with Chris and they work call me back with a resolution.

The last I've heard from CC Dodge was then, they haven't reached out at all to me, I'm kinda disappointed that they haven't been proactive but I guess they're on me to take legal action before they do anything. Dodge told me they were in the wrong and that they were on my side and have given me advise how to approach this whole matter. Have have been very polite to everyone, I wanted to workout this whole mess but CC Dodge has different thoughts about it. So I'm not really interested with the small tactics, might as well jump into it with both feet since they didn't want to play fair. Dodge stated that sale practice was unethical but that is the small piece of the pie, the fraud was the big piece selling me a used vehicle for new. If it wasn't for the poor fuel mileage and the way they treated me on Monday and Tuesday, and I hadn't contact Dodge they might of gotten away with it. How many other people have they done this to, they know way to know if they rolled back the mileage on the truck, but there's a chance. I do have text messages and voice mail regarding the sale of the vehicle over labor day weekend.

On September 13th @ 14:45 Chris Staton told while I was sitting in his office that the reason he pulled the deal on September 3rd was that they made their numbers and no longer needed my deal.

Cherry Creek Dodge and Chris Staton has refuses to resolve any of the issues.

We bought a 2004 Chrysler Pacifica from Cherry Creek Dodge, on South Havana in Aurora, CO on October of 2009. When negotiating prices for the car, we were told that they could only go so low because they had put so much money and time into the car that they would be losing money. The day after we bought the car we had to take it back because the windshield wipers werent working correctly. When the front wipers were turned on the back would spray and wipe, but when the back was turned on nothing sprayed and the front wipers turned on. After taking the car home we realized that the wipers were not fixed correctly. Now the wiper sprayed and wiped in the back when the back was turned on, but the front would not spray, so we took it back in. A couple weeks later we took the car in to a private shop for an alignment, which I would think would have been noticed with as much time and effort that they said they put into the car. We were told that an alignment could not be done because the tie-rods were bad. We declined to have the work done at the shop and drove straight over the Cherry Creek Dodge. They told us that we would have to bring in back on Wednesday, 4 days later, to get it in and they would have it the whole day. When we brought it in on Wednesday they called and told us that the entire axle had to be replaced and they would let us know when it was done. So they replaced the tie rods, axles and then also informed us that they needed to replace Power Take off unit and we got the car back 2 days later. Again, in December, I went to leave for work and all of the electrical went dead in the car. I called Cherry Creek Dodge and they said bring it in. After waiting 2 hours I finally got a tow truck to tow it to the dealer. Cherry Creek Dodge then called me late that day and said that the entire computer for the car needed to be replaced. They replaced it. In April, the left front blinker went out in the car. We tried replacing the bulb, but that was not the issue. There are no specific fuses for the blinkers, so we couldnt check that. We took the car into the dealer and waited 2 hours, to find out that it was a socket, but they did not have that part, so they would have to find it. We left with a street illegal car with a service slip from the Service Advisor that said he had to look for a part. He told us to have the police call him if we got pulled over. We waited 3 days for the part to come in. We had to take the car in and drop it off for another 2 hours while they changed the socket. 3 days later the blinker started working intermittently, turning on and off. The next day the blinker went completely out. We took it to the dealer on a Saturday and were told that there was no one that could look at it until Monday. So we had to take yet more time off work. We took the car in on Tuesday and had to call them at 4pm to ask what the status was. We were told that they couldnt find the problem. The car has now been there 2 days and we have not heard from anyone as far as what the issue is.