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1.8 143 Reviews

Chegg Complaints Summary

28 Resolved
105 Unresolved
Our verdict: When using services from Chegg with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Chegg reviews & complaints 143

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12:50 pm EDT

Chegg Study service

I want to warn all students to stay away from this company . They renew charges on your credit card without any notifications, and at higher prices!
(For these recent 2 years.)
And then they will not cancel the service till the end of the fraudulent subscription, citing a no refund policy. The supervisor call was not effective in correcting the corruption either. They need a class action lawsuit ..
On top of that, about half their solutions for physics are wrong, as per other professors I know. I now have the credit card company looking into the dispute.

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7:08 am EDT

Chegg They charged me for using free trial!

Their free trial is nothing but scam, don't believe Chegg, they will steal your money!
I tried their free trial and was charged $50 for who knows what. And when I contacted Chegg support and demanded some explanation and my money back, they pretended that they had no idea what was I talking about. They said that if it was said "free" then it was "free" and they claimed that they never took my money!
No matter what I said they insisted they had nothing to do with that. This site is nothing but scam, not only they stole from me but they also called me a liar! Save your money and time and avoid Chegg!

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1:36 pm EST

Chegg Package never received

I ordered my textbooks off of Chegg before the semester began. So this would have been January 22, 2017. It is now February 21, 2017 and my books are still not here. I have called USPS and I have called Chegg customer service and no one is helping me. I have emailed and left complaints and no one will fix the problem. Someone needs to find my books and send them to me ASAP. I am 4 weeks without my textbooks and I am really struggling without them. I paid for these books to get here around January 30. The fact that they are still not here is unacceptable. Someone needs to send me new books, or give me my money back... preferably both because this is not okay.
My name is Rebecca Davis and the order number is GMG14VT7 and the USPS tracking number is 9241996901177450674106. I would like a manager to please call me at [protected].

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11:31 pm EST

Chegg Inappropriate pandora advertisement

Dear Chegg,
I heard an advertisement on Pandora that I was deeply offended by. The one that says that not getting the last homework problem and how that stresses you out, and when you are stressed out you pull out your eyebrows, etc. I don't know if you realize but that is an actual condition. Trichotillomania is a disorder characterized by the need to pull out hair. Whether the one who created this ad did or did not know about this condition upsets me and other individuals suffering from this disorder. It is not only caused by stress, but also by boredom. People who have this disorder are typically very sensitive on this subject. We do not want to pull at our eyebrows or other hairs, it is an insatiable need, most of the time it is a subconscious habit that we do not even realize we are doing. So I take a great deal of offense to your advertisement playing this off as a joke. I get that you are trying to sell a product, but by personally insulting individuals with this issue is inappropriate. I personally feel self-conscious about my eyebrows and eyelashes because I have suffered from this disorder for almost 6 years. I am constantly worrying whether people will notice, and when they do, they are not sensitive in the way they ask about it. I am uncomfortable with the insults that come with having this condition and the constant reality that people don't think I hold up to the beauty standards of having full eyebrows or long, thick eyelashes. I do not need my condition made a joke and used for advertising purposes by ignorant companies. I, along with many other individuals impacted by this disorder, ask that you remove this advertisement because simply it is one more way that enforces the stigma against trichotillomania. Another thing is that many people begin pulling at hairs to cope with stress, so it should not be something encouraged or advertised as a coping mechanism. You may not think of it that way, but for someone who may have never tried it, it may become a serious habit. Pulling out hair for people with this disorder is done because it releases certain chemicals in the brain that are soothing or even satiable. It is something that once you start, it is very hard to stop because of the small burst of satisfaction that comes from it. Please take this seriously because not only can this disorder have emotional implications, but physical ones as well. Eyebrows and eyelashes in particular have very important roles and your eyes can be damaged when these hairs are missing. Understand that although this ad may not have meant to target trichotillomania, it has indeed triggered negative emotions within some, as well as demeaning the disorder into something that can be fixed with a tutor membership. Take this issue seriously as you would any other because it is not something anyone chooses, nor would any of us experiencing it wish it upon anyone else. Thank you for your time and please consider pulling this advertisement.
Sincerely,
A Concerned Individual

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Deadlyrose
, US
Aug 05, 2017 9:25 pm EDT

There is another commercial they have where they "answer" the question "why are textbooks so expensive?" I am in retail similar to textbooks and we make so litte money from this type of busiesss! I am so outraged by how they try to portay the middle class as owning yachts.

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testingsec
, US
Apr 25, 2017 1:55 pm EDT

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greencoke
, US
Feb 20, 2017 3:16 pm EST

The people who made this ad were probably just referring to the common saying about pulling your own hair out. However, the condition is not something to joke about and i found the ad offensive.

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trash cant
, US
Mar 09, 2017 5:09 pm EST
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Replying to comment of greencoke

I agree. I found this ad triggering and I want to make it so it will stop coming up on my spotify ads!

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5:42 pm EST

Chegg Price of my book increased while checkout

I had searched for a business text book that i wanted to rent from Chegg.com i found the one i wanted and added it to my cart. Since i was renting the book the price was $21 something, i wasn't sure of the date format of the due date if they wrote yy/dd/mm or yy/mm/dd since they did not clearly write the day and month, so i just check a few forums to be sure. when i proceeded to check out, they increased the price of my book rental to $79. I don't understand why they would do that, i was so happy to find this book for that (earlier price) since my mid-terms were near. But $79 just to rent the same book, it's unbelievable. Very bad advertising, and wrong on the company's part.

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7:15 am EDT

Chegg Terrible!

I was a loyal Chegg user and loved this place. But that was then and now I'm trying to cancel my account. I'm extremely disappointed with Chegg and their service. They automatically signed me up for Chegg study program and charged my card! They never asked me if I was interested in that, they never asked my permission, just took my money and that's all. When I asked for a refund they refused. I asked for some reasonable explanation, but what they said made absolutely no sense. Terrible!

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3:31 am EDT

Chegg can't cancel my account

Wanted to cancel my subscription because I had enough of Chegg. There was no way I could do that myself so I contacted their customer service and asked them for help. They replied me something that made no sense and did nothing. They gave me some sort of link and said that I need to go there and request my account cancellation. I told that I'm not doing that and that I want them to cancel right away and they just blocked me!

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5:37 am EST

Chegg Refused to pay for the book

I went to Chegg website and sold a book. Their website looked very professional and seemed to be reliable. Three weeks passed and I received no money from them. So I called Chegg customer service after three weeks of waiting. I was told that they could not find my book in their inventory system and so they cannot pay me for it. I knew they were lying because I had a delivery confirmation email from my postage service stating that Chegg received the book. Not to mention that they hold me at fault for the lost product and refused to pay me. I told them that I have proofs they've received the book, but they just ignored me. These thieves took my book and refuse to pay me! What a scam.

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Jake Neifert  
Jake Neifert  
, US
Feb 24, 2016 5:57 am EST

"DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same. "

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2:03 pm EST

Chegg Study

This service I thought was a good solution to assist with me homework or getting my questions answered. A lot the time the solution manuals only provided part answers or completely wrong answers. Recently the Q/A under their study service has be utterly useless. I've received answers that were obviously wrong or only partly correct. I tried getting help with Java and they made a complete mess of it by giving me wrong code that won't even produce the correct sample output. I don't know if these experts are study, fake being stupid, or have no idea what they're doing. When it comes to Java questions or programming they are completely useless like a bear with a sore tail! Chegg study is ultimately just a great big scam as is their Q&A section. Want a right answer your better off using on of your school's tutors or a help book! Either they get better experts (who actually give right answers) and actually fix their blatantly obvious wrong solution manuals or they'll have people leaving the service left and right. Even if I cancel and leave they'll probably still charge me...

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3:48 pm EDT
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Chegg Shipping information or options

Our daughter will be a freshman in college this upcoming Fall semester. She had put off ordering one of her books as she had a question for the instructor regarding edition. When she went to order the book online she decided to try Chegg as they had the book used and $40 dollars less than the college bookstore. She entered the order but was never given any shipping information or options and at the end of the transaction, before clicking on "place order" there was a message giving her the expected date of shipment - almost three weeks from the date of order placement. She went back to see if she could expedite the order but there were no options or information, despite Chegg stating on their textbook homepage that books can be expedited. She didn't need the book for ten days which is ample time to have sent by almost any means. I took over from there and called Chegg directly. The customer service rep was sweet but clueless and could not give us any shipping information whatsoever, only stating that maybe there aren't any options for where we lived (?!). I should have asked to speak to a supervisor but I was so shocked that I didn't immediately think about it. I tried going back and following the order steps again but once you are logged in the system remembers the previously incomplete order and will not delete it, even when you remove the item from your basket. Our daughter ended up ordering the textbook through the college using two day air - of which she was able to choose to use and was given three shipping options.

Chegg needs to do some serious revamping of their shipping policies and customer service. I doubt we will try to do business again.

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Valerie
Valerie
, US
Sep 16, 2008 3:32 am EDT

I ordered a textbook from Chegg and I never received it! It has now been three weeks since my book went into 'transit' and they haven't returned any of my 5 e-mails or ten plus phone calls. My advice to you is to not order anything from Chegg. They're customer service is the worst I have ever dealt with! I cant believe a company can operate like this.

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Tania
,
Sep 16, 2008 6:13 pm EDT

I received my textbooks, but I paid priority mail for them and received one of them incredibly late. They did not respond to my emails and no sales representative contacted me. What disgusts me is the cheesy paragraph on their site under customer support -- "We know what it's like dealing with the other guys. You know waiting for their email replies after 2 days.." How hypocritical! In fact, of all the online companies I've dealt with, Chegg.com is the only company who has not responded to my emails. It's unprofessional and I'm very very upset... though.. I might still end up ordering from them because they have really great prices in comparison to my school store.. I'll just order well in advance next time.

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4:17 pm EDT
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Chegg deceptive practice

Chegg has a shady practice & a ripoff. It has an automatic checkoff to join Chegg Study, which most people don't notice. It should not be automatic. Chegg should be ashamed, exposed and the practice stopped. The number to call is [protected]. My backstory: I have been paying my son's credit card since he is a student. Since last fall I have been paying Chegg $14.95 every month & thought my son was renting a text book. Last week, I finally asked him about the charge and he knew nothing about it. I called the above number and they said there is an automatic checkmark authorizing a "study" charge. Said he probably "didn't notice it", which obviously is exactly what they are banking on. They are giving a refund for the original &70 + a refund for 6 months worth of charges. I objected, saying this is a shady practice and they should refund all charges. Chegg said they are only authorized to give a 6 month refund. I asked for supervisor who is scheduled to call me back. They will get an earful about this dishonest practice and a persistent demand for a full refund. I don't give up easily. Everyone who has experienced this should send a report to the Better Business Bureau and any other outlet for evaluating scams like consumeraffairs.com/education/chegg.html, /link removed/ etc. Google Chegg [redacted]

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1:25 pm EDT
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Chegg homework help

Don't ever use this website to order books or service.
The customer service never answer the phone and their online products are fraud!
They charged me $99.99 annually for the service which I have naver used for past two years.
I tried to called tham ten times and waited more than one hour and able to talk to a representative.
The representative told me that iit was my fault (100%) that I didn't cancel the service two years ago.
She said that the account automatically renews and charges automatically on my credit card annually unless I go through the canceling process.
AND GUESS WHAT.
I couldn't able to cancel the service online!
The CHEGG website keep shows that they have a system error so I couldn't cancel the account!

DONT EVER USE CHEGG. COM

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Terreri
, US
Feb 06, 2016 12:07 pm EST
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Totally agree, how do you cancel that stupid thing cuz theysay to call or chat and none answered me

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8:26 am EDT
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Chegg Book charge for non returnable items

Ordered a one time use code for my daughters college. At return time the item was listed to return. Called and they said it does not need to be returned. Later, late charge goes to my credit card. Called, said it does not need to be returned and they would fix it. Sent a refund check. Next was the charge for the full purchase price because it was not returned.

Trying to contact them? They make it as difficult as possible. Want to cancel your account? Not that easy either.

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A J Bennington Jr
Windermere, US
Jun 22, 2014 4:09 pm EDT
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This charge has popped up on my Diners Club Mastercard charge account. It wasfollowed by two other charges for services and or products that were never purchased. I have never heard of CHEGG and there is no contact phone number for the alleged merchant. Furthermore, this credit card was locked in a safe during the time the charges were made!

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truth is mine
, US
Jun 22, 2014 5:27 pm EDT

it took me 5 seconds to find the contact page on chegg(.)com
in the right side of the page click "call us" and choose your type of inquiry.

http://www.chegg.com/contactus/

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10:57 pm EDT
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Chegg Credit card Fruad

Chegg Education posted 4 charges of $60.82 and 2 charges of $57.57 to my bank account without authorization. All charges were made after midnight, one after the other. I had never heard of this company. I had never visited their web site. I had never bought or charged anything from this company. I have no clue how they got my credit card number or billing information. After speaking with Wells Fargo and canceling the card, I did call Chegg's customer service phone number and it was answered by American Express. I told them the problem and they had me hold while they got 'a service representative from that company.' American Express stated they handle the 'transactions' for this company but could not help me. After holding 10 min, I finally had someone answer the phone who yelled at me that they are not responsible, call my bank. I tried to explain that my bank said the charges were still pending. If they cancelled the transaction, it would reverse the charges and solve the problem. I made it clear this was fraud and I never purchased anything from them. The woman asked if I had an order number. I explained I didn't have an order number because I never purchased anything. She told me to call my bank and hung up on me. Wells Fargo said they will 'review the charges' and make a decision in 10 business days on if they will refund any or all of the funds. I asked them what they mean by may refund any of my funds. I was told that they would decide if the charges met criteria for a refund after the charges were posted. Right now all they had was authorization to put the money on hold. I asked if I can un-authorize the charges since it is my money and I never authorized it in the first place. I was told no. The bank refused to stop the transaction from going through, even though when notified, the charge had not been paid.

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10:39 am EST
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Chegg Charge on my debt card I have never ordered anything from this company

I have received a charge of $150.40 on my bank statement. I have never heard of this company, nor have I ever ordered. This is theft and I need to know who done this. I was in Mt Vernon, IN on the day the charge was made. I used my debit card at CVS. I am trying to get this resolved.

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7:57 pm EST
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Chegg Returning Rented Books

Chegg is a company that rents textbooks to college students. They are poor at communicating with customers as the return/due date for the books approaches. Unlike other companies, Chegg emails you that your books are due, 24 hours before they are due. Other book rental companies provide "reminder notices" several days in advance. Chegg leaves you little choice but to pay a VERY steep "extension charge". This kind of ambushing is designed to ensure that in the event you are not able to return a book as scheduled, you are forced to pay their steep fees.

A little advance notice would be fair and proper - others do. Chegg is out to gouge students. Renter Beware!

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9:58 am EST
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Chegg unauthorized charge.

I did not order anything from this place. Never heard from it. I would like it removed immediately. Now I have to go to the bank to have a new card for me to use. In the mean time this is a real hardship for me as I use my debit/credit card for most of everything. Thank you. Please give me the courtesy of a quick reply.

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10:59 am EDT
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Chegg DEBIT TO PERSONAL BANK ACCT.

MY MOTHER IS 82 YRS. OLD. SHE HAS NO ACCESS TO A COMPUTER OR HAS EVER PURCHASED ANYTHING BY COMPUTER..SHE JUST RECEIVED HER BANK STATEMENT AND NOTED A CHARGE OF $94.26 ON SEPTEMBER 9, 2012, PAID TO CHEGG COMCA (EDUCATION ). OUR BANK HAS BEEN NOTIFIED AND IS CURRENTLY INVESTIGATING THIS FRAUDULENT DEBIT TO HER ACCOUNT. NO SUCH TRANSACTION FOR ANYTHING INVOLVING THIS COMPANY HAS EVER TRANSPIRED. IF THE BANK CANNOT REFUND THIS MONEY, MY MOTHER'S HUSBAND WILL NOTIFY THE UNITED STATES MARSHALL SERVICES AS HE IS THE RETIRED CHIEF FEDERAL MARSHALL.

Read full review of Chegg and 1 comment
Update by TREEBK
Sep 27, 2012 11:22 am EDT

THAT'S TREEBK..ME..AND AM I SUPPOSED TO KNOW WHO "I" IS> ARE YOU AFFILIATED WITH THE COMPLAINT BUREAU? AND WHAT EXACTLY IS YOUR POSITION (TITLE)?

Update by TREEBK
Sep 27, 2012 11:05 am EDT

WHO WROTE THIS COMMENT?

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4dappl
newark, US
Nov 15, 2012 5:03 pm EST

The supervisor at chegg in the Orlando office is an ex drug addict she treats her employee with no respect she has a little group that she constantly gets high with she is very quick to take herself out the equation and make herself look good chegg is all fraud there is so much fraud going on. The company has their employees lie to the customers all the time that is a really messed up company. I was an ex .employee they hire people then fire them for saying the truth to customers. But if you want free money call them the people they hire are taught to give money to customers it will shut them up. As for me i would never buy anything from them and this is an insiders point of view poor college students that don't know any better. maybe the owner Dan should start drug testing the supervisors and get that company running better. Oh and by the way the supervisors name is Samantha maldonado the most unfit mother in the world DCF should take her kids away from her she leaves them by themselves all the time.

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9:18 am EDT
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Chegg unauthorized charges

I have not bought anything nor received from these people and I received two charges in consecutive days for the same amount. Each one was for 59.96 and posted to my account around 3 am. I have tried to get in touch with them and can't. I am disgusted with this and don't know what else to do to get my money back.

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7:49 pm EDT
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Chegg price discrimination

I looked at chegg on my laptop for two items both were $18 in price. I was so happy cause I could actually afford them at that rate, but since I dont have security on my laptop I decided to wait till I could access my desk PC. Later on I return to the chegg and the prices for both the books had shot up significantly from $18 to $30 and one book price shot up to $42. I couldn't believe it I said maybe I was hallucinating when I saw the initial price for $18. But I saved the book I was viewing on chegg for $42, went to get a coupon, opened up another window entered the coupon in and yet again the price of the book went up to $47 confirming the fact that I wasn't crazy and did see the prices for $18 initially. They were doing the most with their price gouging. I guess cause I had never been to a book site on my laptop they didn't have any track of data on me. $18 to $42 is inexcusable.

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Chegg Customer Reviews Overview

Chegg is a popular online learning platform that offers a wide range of services to students. The website has received numerous positive reviews from users who have found the platform to be helpful in their academic pursuits. One of the most appreciated features of Chegg is its textbook rental service, which allows students to save money on expensive textbooks. The platform also offers online tutoring services, study resources, and a Q&A forum where students can get help with their homework.

Chegg's user-friendly interface and easy-to-navigate website have also received praise from users. The platform is designed to be intuitive and user-friendly, making it easy for students to find the resources they need. Additionally, Chegg's customer service has been commended for its responsiveness and helpfulness.

Another positive aspect of Chegg is its affordability. The platform offers a variety of subscription plans that are priced competitively, making it accessible to students on a budget. Chegg's commitment to social responsibility and sustainability has also been appreciated by users.

Overall, Chegg has received overwhelmingly positive reviews from users who have found the platform to be helpful, affordable, and user-friendly. With its wide range of services and commitment to student success, Chegg is a valuable resource for students looking to excel academically.

Chegg In-depth Review

Website Design and User Experience: The website design of Chegg is clean and user-friendly, making it easy to navigate and find the necessary information. The interface is intuitive, allowing users to quickly access the services they need.

Range of Services and Offerings: Chegg offers a wide range of services and offerings for students. From textbook rentals and purchases to online tutoring and study resources, they have everything a student may need to succeed academically.

Pricing and Subscription Options: Chegg provides affordable pricing options for their services. They offer various subscription plans, allowing students to choose the one that best fits their needs and budget. The pricing is transparent, with no hidden fees or surprises.

Quality of Study Materials: The study materials provided by Chegg are of high quality. Their textbooks are in excellent condition, and their online resources are comprehensive and well-organized. Students can rely on Chegg for accurate and reliable study materials.

Tutoring and Academic Support: Chegg offers tutoring and academic support services to help students with their studies. Their tutors are knowledgeable and experienced, providing valuable guidance and assistance. Students can schedule sessions at their convenience and receive personalized help.

Customer Service and Support: Chegg's customer service is top-notch. They are responsive and helpful, addressing any concerns or issues promptly. Their support team is available 24/7, ensuring that students receive the assistance they need whenever they need it.

Ease of Navigation and Search Functionality: Chegg's website has a user-friendly interface with easy navigation and efficient search functionality. Users can quickly find the information or resources they are looking for, saving them time and effort.

Mobile App Experience: Chegg's mobile app provides a seamless experience for users on the go. It is well-designed and offers all the features and functionalities of the website. Students can access their study materials, schedule tutoring sessions, and more, all from their mobile devices.

Availability and Accessibility: Chegg is available to students worldwide, making it accessible to a wide range of users. Their services can be accessed online, ensuring that students can benefit from them regardless of their location.

Reputation and Trustworthiness: Chegg has built a strong reputation for being trustworthy and reliable. They have been in the industry for years and have gained the trust of millions of students. Their commitment to providing quality services has earned them a positive reputation.

User Reviews and Ratings: Chegg has received positive user reviews and ratings. Students appreciate the convenience and effectiveness of their services, often praising their study materials and tutoring support. The reviews reflect the satisfaction and success of many users.

Additional Features and Benefits: In addition to their core services, Chegg offers additional features and benefits. These include textbook solutions, internship and job search assistance, and scholarship opportunities. These extras enhance the overall value and usefulness of Chegg for students.

Return and Refund Policy: Chegg has a fair return and refund policy. If a student is not satisfied with a textbook purchase or rental, they can return it within a specified timeframe for a refund. This policy gives students peace of mind when using Chegg's services.

Privacy and Security Measures: Chegg prioritizes the privacy and security of its users. They have robust measures in place to protect personal information and ensure secure transactions. Students can trust that their data is safe when using Chegg's services.

Overall Rating and Recommendation: Overall, Chegg is a highly recommended platform for students. With its user-friendly website, wide range of services, affordable pricing, and excellent customer support, it provides everything a student needs to succeed academically. Whether you need textbooks, tutoring, or study resources, Chegg is a reliable and trustworthy choice.

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Contact Chegg customer service

Phone numbers

+1 (855) 581-9873 +1 (888) 364-8596 More phone numbers

Website

www.chegg.com

Most discussed Chegg complaints

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