Chef Depot
reviews and complaints

OMG! How do these people stay in business? I ordered a very pretty (and very expensive) hand pained Olive Oil bottle. It arrive broken in half in an oil soaked box due to a very flimsy packing job and not even bothering to put "fragile" on the box. The bottle had no resemblance to the one on the site either. The very rude person I contacted, owner I think, told me he packed it himself very well and that the bottle being totally different from the photo is because it is hand painted (nothing on their site indicated each bottle is different). After I sent him photos of the disaster he refunded me part of what I paid. When I emailed him asking what about the rest he answered that once the item left their premises it was my property, so I should pay for his shipping cost! Then proceeded to blame me for his losing money on this! And since he sent it by Priority Mail it's insured for more than the cost but he told me when I called the day before that he didn't want to bother and file a claim because the post office wouldn't cover a liquid. This was either a lie, or he knew the post office will take one look at the photos of how shoddily the thing was packed and would deny his claim, or he simply is ignorant of the rules. I buy a lot online and fortunately I never had to deal with a merchant this irresponsible and obnoxious. Needless to say my credit card company will deal with him from now on.

I called Chef Depot about a damaged product and the lady proceeded to tell her co-worker what a "jerk" I was. I don't think she realized that she hadn't put me on mute and I could hear everything. The gentleman who later told me he was the owner said he didn't have time to "deal" with my problem and to send him an email. Apparently this week was the busiest week for them and I guess they didn't have time to handle a customer's issue if they weren't spending money. Never have I faced such rudeness in my life. It was so blatant that I thought maybe I had dialed the wrong number.

Needless to say, I will NEVER deal with them again. When I make a purchase, I expect good customer service. This is a small operation (from the sound of things) and they do not care about the service after the fact. Unbelievable. It would have been one thing if I was actually being rude or yelling or something else but I was very cordial.

Be warned.

I ordered many gifts from ChefDepot.com over the last few years. They have been very propmt and accurate with my orders. I like ChefDepot.com, My favorite item is the amazing magnetic Global knife set.

This "company" is shady and not worth doing business with. I placed an order for a product online and received an immediate e-mail confirmation from "[protected]@eprocessingnetwork.com." The e-mail had no information about when the product would ship. My credit card was immediately charged. I waited 8 days and heard nothing at all from the company. I sent an e-mail to the customer service department ([protected]@yahoo.com) requesting an update, and did not hear back. I called Chef Depot and the line was busy, of all things, for a couple hours straight. I could not leave a message, nothing. Just a busy signal. When I tried again, a few hours later, the phone rang. I spoke to "Craig, " who informed me that the product I had ordered happened to be out of stock. No explanation for why I was not notified. No explanation of what might have happened if I didn't call. He tried to convince me to get a similar product. I requested that he refund my credit card. He seemed to grudgingly acknowledge that he would. We shall see.

Chef Depot would have to elevate their professionalism in order to be categorized as being merely poor in customer service. They are dishonest, disorganized and rude. Do not expect communication on any level except for the sale. Beyond that, you are on your own. Ask plenty of questions and try and document every step. Better yet - buy somewhere else!

Absolutely do not order anything from this website. I ordered a $250 Christmas gift on December 2nd and never received it. After not getting a return response via email for my inquiry about shipping status, I called the phone number listed on their website on December 17th to check on the shipping status. When I called, I was treated horribly by the so-called owner for calling after hours! Keep in mind, no hours are listed on their website. He wasn't willing to help me track down my order and told me to call back between 10:00 a.m. and 2:00 p.m. So, the next day, I tried calling between those hours and for the first hour, I got a busy signal. For the next three hours, I got a voicemail. I left voicemails and emails for them, but never heard back. I ended up disputing the charge with my credit card company and filing a complaint with the Better Business Bureau. I urge anyone and everyone to NEVER use this website. No one should have to experience what I did for any purchase, let alone a stressful time-sensitive purchase for Christmas.