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The Cheesecake Factory
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1.1 279 Reviews

The Cheesecake Factory Complaints Summary

8 Resolved
260 Unresolved
Our verdict: If considering services from The Cheesecake Factory with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Cheesecake Factory reviews & complaints 279

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6:00 pm EDT
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The Cheesecake Factory hostess was very rude.

Hostess asked if we wanted a table or booth, we stated table, she then tried to seat us in a corner at a very tiny table next to a large group, the restaurant was 1/2 to 2/3 empty, I asked if we could get a different table and she rolled her eyes didn't say anything and took us to another table next to another group so I asked if it was ok if we sat at a table two tables down and her statement was, "no but ok I will let them know", and walked off. We got up and left also.

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11:20 am EDT

The Cheesecake Factory restaurant experience

On Mother’s Day, I decided to drive to Chicago from the Suburbs of Detroit with my Fiancé, stop and pick up my Fiancé’s Mother, Father, her Sister and her 2 boys from Berrien Springs Michigan and drive the ladies to Downtown Chicago to have Dinner at the Cheesecake Factory on Michigan Ave for Mother’s Day. This location is a staple for me. I always, no matter the occasion when I find myself in Chicago, stop at the Cheesecake Factory to have dinner and a slice of cheesecake. On May 14, 2017, I made a special day trip, in honor of my Fiancé’s Mom.

We all got seated within a reasonable time. The server was a little slow in getting our order and missed a couple of things, but that was not really a big deal since we were all engaged in conversation. We all had Dinner and drinks. My bill $240. Now here comes the part that I look forward to like a 5 year old kid, The Cheesecake!

We all ordered Cheesecake, of course since I am regular, I knew that Corporate had pull the Blueberry Cheesecake, to my dismay (My Favorite). I decided on Lemon Raspberry Cream, which I planned to take home and sit in front of the TV and slowly enjoy. My disappointment! The Cheesecake had been “Watered Down, ” To Half the slice that I was used to and come to expect. What is this? Are you kidding me? This cannot be! Yes, the portion control police had taken over the Cheesecake Factory. What used to be a Generous portion sliced just right, was now what I would estimate is now half the portion that I had come to enjoy, since my days of going to the Cheesecake Factory stretching all the way back to my time in Miami.

Yes, The Cheesecake Factory has become a “Success” and therefore no longer needs to continue with the Portion and style that got them to enjoy the Success they do now. So, cut back on the portions, and even the worst sacrilegious act, cut back on the portion slice of Cheesecake that used be so common and so rewarding to my Tummy. Yes, they had watered down the service, but even worse-- the “Staple, which is why 90% of the people that dine at the Cheesecake Factory” dine there for, the Cheesecake.

Stephen Covey talks about the “Success” of a Restaurant and after achieving the desired success, water down the Clam Chowder that had made it popular and in so doing, lose a ton of business and was never able to recover, in the 7 habits of highly effective people. Don’t make the same mistake, let’s get back to basic, sharpen the saw, and put first thing first, the customer.

Glen Beckford
[protected]@aol.com

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3:21 am EDT

The Cheesecake Factory the quality of the food!

Honestly they were very nice and I liked the staff, but when it came down to eating everything went South. I can't say that I enjoyed my meal because it tasted like they cooked everything in the microwave nothing was hot everything seem to just be warm or cold the shrimp Alfredo was very Bland and it seemed like they didn't put any effort into making it like they threw it together. I can say for a fact that I will never go back for the food because it was terrible. The staff was really nice. I might even go just for the cheesecake. But never for the food. I was with my boyfriend at the time and it was just horrible. I don't ever want to taste something that disgusting again it was ridiculous that we had to pay a lot of money for terrible quality food. ):

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1:21 pm EDT

The Cheesecake Factory complain about server and manager

I went to the Cheesecake Factory at the shop at forum in Las Vegas. We waited for the food about 30 minutes but the server never brought the bread for us. We saw she brought it to other table. I have no idea why she ignored us. We lost our appetite when the food came. After that we ordered Thai lettuce wraps after my husband ate the lettuce, he felt like some rocks inside his mouth but actually it was soil. Means they never ever wash it before serving. We asked to talk with the manager but seems like he never want to fix anything. I don't think this location it's good to go.

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7:55 pm EDT

The Cheesecake Factory poor customer service & inconsideration

After a long day of work I decided that I wanted to take out & order from cheesecake. so I went out of my way to purchase a 4 cheese pasta, I went through the "to go/take out" line in hopes that I would be attended quicker. After over 30mins of waiting & watching Irma R laugh & joke w/coworkers I decided to ask what was going on w/my order she asked me what I had ordered & then looked it up & told me that "it had just came up." I am obviously frustrated already because I had ordered my food at around 7:15 and did not get my food till almost 8 o'clock. Customers after me had already been seated with appetizers ready & here I am seated watching people come and go; and me STILL without my food in a TAKE OUT LINE! However, I calmly went back & took a seat after she called someone over to bring my food over. Once the other employee brings the food they begin to converse for 5 more mins after and I am STILL without my food. She finally calls me up and hands me my food and tells me to have a goodnight. I grabbed my food and walked away, and when she thought I was far enough to not hear anything she gossiped over to her coworker "she's mad." NEVER not even once did she apologize for my wait time, nor did she care to check on my food until AFTER I asked her what was going on. This is so inconsiderate and unprofessional. Shows poor follow up and customer service on her behalf but also extremely immature. I've never experienced such a horrible experience, even if I had to wait for my food for 40-45 minutes at least make it up by being at least a little apologetic and at least ACTING like you care. She could clearly tell I had just gotten off of work and wait straight there I wa still in my work clothes; so the inconsideration was even more disrespectful. I live less than 10 mins away from this location and when I got home I got the surprise of COLD food. How is this even ok? Food does not magically cool in 7 mins it may be warm but not cold. Which leads me to believe myfood had been sitting there for a while before she even bothered to check on it! This is such poor quality in service truly disgusting behavior! I never yelled at her or became irate at the situation although a little flustered about my wait time I didn't even mention it, but coming home to COLD food that I waited 40 mins for is just not right that was the icing on the cake for me. I usually never keep receipts but I'm glad I did this time, that's how I got her name! Please please please follow up on this poor service such a mess.

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5:34 pm EDT
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The Cheesecake Factory customer service

Saturday evening, my sister and I went to the Cheesecake Factory for dinner. Our wait was only 30 minutes. Once seated, our server came to take our drink orders. She brought bread, and did really well in the beginning. After we waited over 45 minutes for our food, I asked to see the manager. She responded quickly to the table. I explained our concern. At this time, the food arrived to the table. She said that she would check on things, and be right back to talk with us. I noticed that she, and our server where talking at the door. Immediately, the server approached the table. She began to state, "My manager said that you all waited too long. I checked the time from when you sat down, and your food came out. It was not what you said". At this point, I was really getting irritated. She continued to make comments, and I replied, "I am the customer. Why are you arguing with me about our wait". She repeatedly spoke of how it was Saturday evening, and waiting is not unusual. As she walked away, I asked one of the staff cleaning the tables to have the manager come back. The manager returned to the table. I asked her why had she sent the server to relay the message. Because, you told me that "you" would be back. She apologized, and listened. I told her that it was inappropriate for her to send the server. She said that the server was not asked to come back to tell us anything, she planned to return. She failed to follow up with us. I immediately asked for a box to take my meal. I was so upset, that I could not eat. She asked if we would like a slice of cheesecake to go. By this point, nothing would have helped the experience that we had Sarurday night. We did not leave until 9:55pm. I am extremely upset with the poor customer service displayed.

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6:46 am EDT
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The Cheesecake Factory the worst customer services ever

I am here to raise a complain towards a customer service issues which occurred on 13th May 2017 at the Hong Kong branch, between myself and four of my friends.

At approximately 10:30pm, we arrived the restaurant and registered. The receptionist passed me the device for queueing up and told me the waiting time will take 40-45mins. At the meanwhile, one of my friend approached me and I just repeated, what the receptionist has just told me. Suddenly, the receptionist voiced loud and told us the worst case is around 3 hours. Actually, my friend was annoyed of the bad service and the way we were threaten, but then things even worse happened.

Around 30mins later, my device was vibrating. When I approached the receptionist, the DT (who are standing at the reception with black skin and fluffy hairs) just took my device and said something like "you should step aside and..." and just turn her back, even she did not finish the sentence in our direction. Due to the background music, it was hard to understand her and I replied "pardon me?“ She just looked at me with a facial expression of annoyingness and instructed me with her finger to stand aside to wait and someone will show me the way. I was quite surprised about her reaction, I suggested her "In the future, you better complete your sentence before you turn you back to your customer". She replied in an arrogant way, "Sounds good!" I was so embarrassed and disappointed about how arrogant and disrespectful her attitude was. She even started gossiping among with her colleagues about me (she was obviously AGAIN pointing to me and narrative what had just happened and her replies), in front of me?! How could this kind of poor customer service appear in this well-known restaurant? Especially my friends and me had been to your shops in SF and LA, we loved it and it used to be one of our favorite in the states, but this experience has totally ruined the image, what a "remarkable" service!

Actually, we had raised this concern to your senior manager HK branch “Jason Shum” about this incident, but except repeating, how sorry he felt and intended to compensate us with the bill settlement (which we had refused on the spot), he did not really listen and understand what we want to express. And at the end he had still refused to tell us the name of the DT.

We are so disappointed about how can a DT trainer can treat customers like this and we are really in doubt whether she is capable to train up all staff around the world. Probably it would be a better idea, if she is going back to the training school and re-train the proper customer services once again. Definitely this is the worst customer services I had to face in my entire life!

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10:57 am EDT

The Cheesecake Factory poor customer service

Good Morning, A few friends and I went into the Cheesecake Factory in Albany after Church on Sunday May 7, 2017. We only had to wait for 15 minuets. To be seated. After being seated and placing our order. We realized that it had been an hour and we hadn't received our food. Our waiter was very apologetic and tried to keep us happy. After our food arrived to the table I first noticed the presentation of the food. We eat there often and I always order your special, which is not on the menu (crusted salmon ) great dish. My salmon was burnt and hard to chew, the mash potatoes were smashed under the salmon and the broccoli was very hard as well. I was very upset. Being a diabetic and needing to eat I could not wait any longer for them to bring me another meal. Our waiter was great, he went to get the manager on duty at the time an African-American gentlemen. He came over to our table with no introduction. Kneels down arms folded on the table and asked us "What's the problem?" I began to explain to him about how the salmon was burnt and dry and I couldn't chew it. He then says to me "What you don't like crust" I did respond with This isn't crust it's burnt, and you could see that it was. He said it's just crust. Any thing else? Then he walks away and he never apologized for the cook or the wait time. We couldn't believe he just did. Not what can I do to help you with nor we will take care of your order NOTHING! We may never eat there again and I love The Cheesecake Factory

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8:57 pm EDT

The Cheesecake Factory disrespectful service and inappro

04/212017, at 24:22:27, server 0870a provided poor service at booth 536. After I paid for the meal, I gave server 0870a a$9.00for her tip. As she took the check, she stopped at an open table to see her money. Server 0870a turned back around, looked me in face, gritted, and rolled her eyes at me. As she was walking back through the aisle, I stopped and asked her why she gritted and rolled her eyes at me.

She looked me in my face, lied and gave me an excuse. I asked to speak to the store manager at The Cheesecake Factory location in Hanover, MD 21076. I came in contact with a male manager, and explained the situation to him. He looks at me, and tells me that he'll talk to her after the store closes that Saturday morning. Then he walks toward the cash register. I asked him, to come back to the table. I asked him, if that was it.

He said "Yes", and tried to walk away again, before I stopped him. I asked to speak to his manager, and he said that she wasn't in the restaurant. He gave me her card, and I told him how I felt about him and the server. I emailed a compliant to the store manager in Hanover, MD 21076. I haven't heard back from her in over a week.

I am seeking my full refund and tip from The Cheesecake Factory Corporate Office. I honestly believe that this was racially motivated towards me because I was on a date with a white woman.

Thank you,

Paul Mason

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7:05 am EDT

The Cheesecake Factory manager at avenues branch

I went to lunch at thecheedecake factory in the Aveunes and ordered the thai glazed salmon with white rice. I was served raw hard rice and made a complaint and asked for the manager (ashraf awad) he said "this is how we serve it.. if u dont like it order something else" i used to be a weekly customer and have lunch there every week... usually order the same dish as well. Manager was very unprofessional and rude .. the global manager (tracey) he said his name was did nothing about it and i just left and had lunch in another place. Very disappointing to see you hire such low quality managers for this great brand

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11:35 pm EDT
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The Cheesecake Factory food / restaurant

Sunday April 2nd we visited the cheese cake factory in San Diego. We were excited at first, we had a friend visiting from michigan. Food came and we were So disappointed with the old, cold food I was served when my wife & I invited a friend from out of state to one of San Diego's restaurant. It was an uwaful experience and so disappointing. The food went back as we received it. Old cut salad, oily cold food. Definitely will never recommend

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8:15 pm EST
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The Cheesecake Factory poor customer service: forgetting to validate customers parking ticket and not being helpful when asked for reimbursement

On 2/18/17 I attended a party with about 16 others at the Cheesecake Factory in Waikiki, Hawaii. At the party, attendees were instructed to insert their parking ticket in the check folder for validation. Received ticket, paid bill and walked a distance to the parking garage. Upon inserting my ticket into the parking machine it said I owed $18.00 instead of $4.00. Suspected that the ticket was not validated. Had to leave the site, so upon arriving at my next destination, called the Cheesecake Factory and spoke to Yara, the manager. All she could give me was the website dpstickets.com. She said that I would have to get reimbursement from the parking company, of which, she did not even know the name. I asked for any options, but she kept saying that she couldn't do anything. Yara said that the restaurant could verify to the parking company that I was there and that they forgot to validate the ticket.
I would've been fine if the Cheesecake Factory at least sent me a gift card as a credit, but now I am faced with dealing with the parking company.
Very disappointing and poor customer service! Is there anything that the Cheesecake Corporate office can do? I love your restaurant, but now am hesitant to go there. I am just hoping that no one else at the party has experienced the same thing.

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2:20 am EST
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The Cheesecake Factory worst customer service ever - the cheesecake factory - irvine spectrum - ca

Worst cheesecake factory experience ever. I go to cheese cake factory a lot and it was one of my favorite restaurants. On January 14 2017 we went to this restaurant and it was Saturday night around 9 pm. we waited for our table for like 20 30 minutes which is understandable because the restaurant it is in Irvine Spectrum and it is always crowded. After we waited so long they gave us the smallest table in the restaurant which was surprising but we were okay and we already waited and we were hungry so we did not want to change our table. we ordered cheese burger and chicken sandwich and we both ate 1/3 of each our foods because we had an appetizers as well too. I asked our server "RACHEL N" to bring us some boxes so we can take our foods home and she said she is going to put our food into boxes for us which was really nice of her. We paid for our foods and we took the boxes to our house, next day we opened the boxes so we can eat them and we saw it was completely different foods. We were really surprised and on Monday 16th of January I called cheesecake factory and I talked to "ANNI" who was the manager of store and when I explained everything she was like this is so strange and I have to talked with "RACHEL N" and I will call you back. She did not say sorry or any apologize in this conversation. I waited for like a week to somebody called me but nobody called me. I called the store after two weeks and I the employee said "ANNI" is in the training so I left my name and my phone number for him and I mentioned pleased tell her to call me as soon as possible. I also asked him if there is anybody else that I talk to but he said "ANNI" is the only one. Until today January 31st 2017 no one called me yet and I have not heard anything about either "ANNI" or "RACHEL". This is how they maintain their customers and how they care about their loyal customer. This is going to be my last visit to this restaurant and I will never ever going to come back to this store anymore.

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3:27 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Cheesecake Factory customer service issues

On December 29th, 2016, at approximately 9:20pm, my friend and I visited the Cheesecake Factory in Redondo Beach, CA for dinner, like we have countless times before. We were promptly seated in a booth, and we were told that Antoinette would be our waitress. She had never before been our waitress. She took much longer than usual to take our orders, and then we waited for our food to be brought out. As we waited for nearly an hour, Antoinette must have passed our table nearly 10 times without saying a word. After we sat down, an African American family sat behind us and Antoinette stopped at their table 4 or more times, and they received their food before we did. By the time we began eating, the African American family had already left, and I made an effort to check by looking behind me. I watched Antoinette, and she was waiting on 4 different tables near us, but never once stopped to ask us if we needed water, NOR did she tell us "your food will be out shortly, sorry for the wait, etc." She also was not knowledgeable, and wanted to charge me extra for a turkey burger patty. She told me that if I wanted the turkey burger patty wrapped in lettuce, that it would be considered protein style, and that it would be an additional charge. However, in previous times that I have asked for a side of a turkey burger patty, they have brought it with a lettuce wrap, at no additional charge, and with barbeque sauce.
I told my friend that I was going to wait till 10:25pm, more than an hour after we arrived at the Cheesecake Factory, to inquire about the whereabouts of our food. At 10:25pm, I walked up to the hostess and told her that we had been here for more than an hour, and we did not have our food yet. I then saw our "waitress" Antoinette, and asked her "where is our food, it's been an hour" and she rudely said "I DON'T MAKE THE FOOD, WHY DON'T YOU GO BACK INTO THE KITCHEN AND ASK WHERE YOUR FOOD IS." I was shocked and speechless, and then I told her "isn't that your job?" and she rudely responded "YOU DON'T TALK TO ME THAT WAY." I told her that I had the right to ask where my food was and she stormed off and once again said "YOU DON'T TALK TO ME THAT WAY."
It became crystal clear that my friend and I were being directly targeted, and this was a clear case of discrimination. I spoke to the manager, Aurelia, who was polite and professional, and she immediately brought out our food. It turns out that our food was just sitting on the counter, and ANTOINETTE WAS AWARE OF THIS, BUT SHE PURPOSELY DID NOT WANT TO BRING OUR FOOD OUT. Antoinette never apologized, she just walked by and gave me nasty looks.
I will remind all of you that Antoinette is an employee of The Cheesecake Factory, and represents the company, and according to a legal doctrine, Respondent Superior, a company is liable for the wrongful actions of their employees. Antoinette failed to conduct herself according to the code of conduct of Cheesecake Factory, and failed to perform her duties, and went as far as telling me to perform her duties for her, when she told me to "go back into the kitchen and ask where my food was." In addition, she used insulting language when she raised her voice and told me that "she doesn't cook the food." I am well aware that she doesn't cook the food.
I will not stop until Antoinette is fired, and Cheesecake Factory is once again a welcoming place where customers are not sized up and treated like worthless garbage. I am in the process of contacting different news media outlets, and while I have a law degree myself, am consulting with my own private legal counsel in the case that Cheesecake Factory defends Antoinette and tells me that she did nothing wrong. I will never allow this disgusting conduct to go unnoticed, and while employees sometimes make mistakes, this was a CLEAR CASE of malicious, hateful, and purposeful conduct that Antoinette carried out with the specific intent of ruining our dinner experience; therefore, I will not show an ounce of leniency throughout the process. I am 100% convinced that Antoinette was completely aware of the fact that our food was ready, and was purposely neglecting us, and she was just waiting for me to inquire about my food so she could lash out.
I emailed the district manager, Chris DeMoro, on Dec. 29th, 2016, and he never responded to my email. I had to call him, and he's like "Oh I forgot to respond to your email." How stupid, careless, and irresponsible can a district manager be to not respond to a customer's email. It begs the question of how did Chris DeMoro become the district manager in the first place? Then guest services sent me an insulting $40 gift card, where there is no way in hell that I will accept a measly $40. Then I had to call Chris DeMoro again, and he told me that Antoinette offered NO reason or explanation as to why she acted the way she did, and that disciplinary action had been taken against her, but refused to tell me what it was.
I want Antoinette terminated immediately from Cheesecake Factory Inc. for violating the code of conduct for employees, and someone needs to sit Chris DeMoro down and teach him how to properly respond to emails and speak on the phone. He is incredibly inept and speaks like an individuals in elementary school.

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Pat called me from guest services and it was nice that they acknowledged me. I'm happy with the outcome.

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6:43 pm EST

The Cheesecake Factory waitress and food

I took my family (wife and twin daughters) to the Cheesecake Factory on Saturday, December 17, 2016 for dinner. It was my twin daughters golden birthday. After a very lengthy delay, we were seated in an area that over crowded. We asked for other seating arrangements but were told it would be another 40 to 45 minutes. We decline and took what they gave us. After a 10 minute wait our waitress walk up and introduce herself as Erika. Erika took our drink orders. I specifically asked for a drink from the bar called Easy Living. Erika informed that the bar tender wouldn't know how to make this drink. This is strange because we just had this drink prepared for us at this same restaurant several weeks prior. Needless to say we just order Strawberry Lemonades. It is during this time I notice the waitress was not friendly at all. I told her that it was my daughter golden birthday. We are expecting some cheesecake after dinner for them and for the traditional Happy Birthday song. The waitress just seem to shrugged me off with a OK. Finally after what seem like an awful long time Erika return to take our dinner order. It was then I asked if could have some bread and butter on our table. She stated she forgot. It is at this moment I should have asked for a manager or better yet just get up and leave. Obviously this waitress had a problem serving my family.

However I proceed to place our order. We ordered Cheese Sticks as an appetizer for the girls. When ordering we were corrected by the waitress that it is Fried Cheese. For dinner my wife ordered a Caesar salad, One daughter ordered a four cheese pasta with chicken and my other daughter ordered Chicken Alfredo. I ordered a Steak well done. The first thing I tried was the steak which was rare to raw in the middle when I asked for well done. My daughters meals were cold and my wife asked for several times for the waitress to bring Parmesan Cheese which we never received. The lighting in the restaurant was really dim but our table was even darker. It was as if we were in an area that really wasn't setup for dinning. I couldn't see what I was eating at all. This entire dinning experience was absolutely horrible and disgusting on so many levels, especially our waitress. After our complaints went unheard, I asked for desert. Our girls were brought cheesecakes and we were given our bill. I asked are you going to sing Happy Birthday to our girls and was told by Ericka we had to asked in advance. Now here is the kicker. Exactly one table over from us is a family of four who came in after we did with a young boy. We made small talk with parents and could every word the had with their waitress. At no point in time did these people ask their waitress to sing happy birthday. Additionally I spoke with the dad and he said all he did was tell his waiter they were there to celebrate their sons 8th birthday.

I was outraged by Erika's attention to our needs and request. I am never one to bring in race relations but this was very obvious. As a Professional Doctor in the community and neighborhood, who takes great pride in servicing my patients, I find it appalling and disturbing that I cannot get the same treatment at a restaurant of this magnitude. This person identified as Erika W who serve us at table 46 in Orland Park made a bad situation even more unbearable.

Unless I hear from senior management, I and my family will not be returning. I will let as many people as I can know of my experiences and dissatisfaction. I would hope management would take the initiative to resolved this situation to my satisfaction.

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6:20 pm EST
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The Cheesecake Factory I am an employee of 4 1/2 years at your west nyack, ny location. I am vocalizing my complaints about one of our managers.

Dear Sir/ Madam; The Cheesecake Factory Corporate; November 20, 2016

I am contacting you to voice my concern towards a situation which occurred Saturday evening between myself and a member of your management team. I am an employee at your West Nyack, NY location. Over the past several weeks, our restaurant has undergone several changes. It has been somewhat of a tumultuous time, unfortunately. I truly believe, however, that our staff has been pulling together despite such drastic changes. This I feel is a display of our teamwork and perseverance. I am proud to work with such a dynamic team despite the challenges we have undergone.
I was hired as a server for your West Nyack team over 4 ½ years ago. Almost 4 months ago, my radial nerve in my upper right arm was pinched causing several weeks of paralysis in my dominant hand. I was unable to write and even lift the lightest of objects. For awhile I didn't work, believing the break would expedite the healing process. However, this method proved fruitless. About a month ago, rather than not work, I decided to pick up hours as a front desker. With two young children to support, not working for an extensive period of time was not an option. I have been working this position since then to the current time. Fortunately, my hand has been improving, and I hope to once again serve in the near future.
This evening, I was working the front desk as I have been recently. I still have issues with my right hand and wear a brace. There was five of us at the front desk as it was a busy Saturday evening. The ladies' restroom had not been checked or cleaned in awhile, so because we had about a 40 person wait with hardly any tables becoming available at the time, I kindly volunteered to clean the ladies restroom. As I have done this before since resuming my position at the front desk, I removed my brace so I could put on gloves for sanitary reasons. This slows me down a bit but I feel it is extremely important. Between having to wait for our guests to finish up in the individual stalls so I could tend to them and due to the fact that the restroom hadn't been checked for awhile, the cleaning process took about a half hour. Also, during the cleaning process, I sliced my hand open on a sharp piece of metal from the bathroom, further hindering me as I had to stop and request some neosporin and a band-aid from the office. While I was in the back area of the restaurant, I also restocked the paper towels, garbage bags and toilet paper as the bathroom bag was close to empty and so it would be prepared for the next bathroom check.
I returned to my post at the front desk and I saw that the wait had increased from 40+ to 60+ names on the wait list. I jumped right back into gear feeling satisfied that the ladies restroom was clean and that I had chosen the right time to tend to it. About 10 minutes later, a member of our support staff, Miss Stephanie Bucciarelli, called me into the office. She had claimed that I was “unaccounted for” for a 40 minute span. She said that I basically defied our mission statement because I was absent from the desk for an extended period of time. Isn't part of the guest experience having piece of mind, however because they choose to dine at a venue with presentable restrooms as this issue has affected the SMG scores drastically in the past? Also, when Miss Bucciarelli made the decision to send me home, I asked her if this was a good idea as we were still busy on a wait. Wouldn't sending home a front desker during such a busy time go against our mission statement? She told me that our “dinner rush” was over. So why is it that before I cleaned the ladies room there was 40 people on the wait list and afterwards there were 60 names on the wait? She had a slip all written up for me and decided to send me home. She pretty much bullied me and acted extremely callus. She claimed that she was at the front desk during the entire time that I was tending to the ladies restroom and was trying to insinuate that I wasn't there. I'm not sure if she realizes that I have had an injury, but according to the American Disabilities Act, she had no premise to bully me like that or send me home. I am not vexed with the company at all, however I believe that you should make an attempt to hire more compassionate people and educate them in regards to disability laws.
I am very upset and disgusted with the manner in which Miss Bucciarelli treated me. The fact that she was so unprofessional in accepting my present disability and my strong attempt to still do my job despite this just displays her managerial weakness. I am requesting that this write up be taken off my record as I feel that I did nothing wrong. I was merely doing my job. I will also be pursuing ADA litigation against Miss Bucciarelli personally if I don't receive a direct apology. This is all I want. I performed my job duties this evening and I did them well. By sending me home early for frivolous reasons, Miss Bucciarelli not only inconvenienced me, but she also inconvenienced my two young children whom I need to support on a daily basis.
This letter is my heartfelt feelings towards the situation. I have so much pride in working for such a wonderful company. I do, however, believe that you need to use more discretion in selecting some of your managers.

Sincerely,
Christine D. Michalchuk

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1:35 pm EDT
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The Cheesecake Factory huntington beach

On Saturday April 2nd, after about 2 months of planning, my family attended a Group movie night with about 120 of friends and family and children from our Christian congregation. My dear friend Selena P. is an event planner in the Los Angeles area who frequently organizes weddings and other events. She is absolutely professional and meticulous in everything that she does. Prior to the event she let us know that she had made arrangements for us to have dinner together after the movies at the Bella Terra Cheesecake Factory. I personally love Cheesecake Factory and was thrilled to hear that we would all have dinner together there. Unfortunately, when our large party arrived after the movies we were told that the manager onsite ROB COWLE would not honor the arrangements that our event planner had made with CHRIS WOOD. He was extremely rude to her while she tried to explain to him the prior arrangement. He would not even allow her to speak to Chris Wood who had been so kind in previously setting up the arrangement. As our large party (over 100 patrons) waited out front she tried to reasons with Mr. Cowle to accommodate us. He refused to do so or offer any other suggestion. He did not even apologize for not honoring her reservations. Selena did everything right. She visited the restaurant earlier in the week. She even provided pictures of the space days earlier after confirming with management. I arrived early to the theater and personally witnessed her go to the restaurant to reconfirm the reservation hours before our expected arrival time. I am the last one to ever complain about racism. However, I have never seen someone treated with such blatant disrespect. I have never been treated so horribly in my life, especially not by an establishment based in customer service. To see my friend brought to tears broke my heart and I am appalled at the way she was spoken to and treated. I can assure you that all of the other food establishments in the Bella Terra mall were thrilled that Cheesecake Factory turned us away because we visited about 3 other restaurants who treated us with the respect that our patronage deserved. The only color that should have mattered in this situation was green. At least human decency and an apology were owed but Mr. Cowle had none of those for us. If Cheesecake Factory is in the habit of mistreating groups of paying customers then it is no longer a place that I care to visit! Another Cheesecake Factory has opened in Santa Monica near my job and I have already vetoed anyone from my pharmaceutical company to have lunch or dinner meetings there. I was planning to patron the new restaurant in Cerritos also but I have a bad taste in my mouth from this experience...one that not even their Cheesecake can remove. I hope that they can make things right as I don't believe that they are in the business of mistreating paying customers!

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12:35 pm EDT

The Cheesecake Factory service negligence/ racial discrimination

This is in regards to the Cheesecake Factory in the city of Pasadena. Yesterday I had a very negative experience showing some friends around from Guatemala to a nice restaurant such as Cheesecake. First we were denied the ability to purchase alcoholic beverages simply because of the origin of our ID's all 3 of us being from Guatemala. This is the first time we have ever been denied the right to consume alcohol because of the origin of our ID's we are all over the age of 21 and I have had no issue before anywhere proving my age with my ID from my country Guatemala. After the waiter had denied our ID's to validate our age we asked for a Manager which also rudely confirmed the same and that it's the law that they don't accept ID's from the country of Guatemala to confirm legal age to drink. After he just left and just left us there for 20 mins with no follow up no waiter to come and assist us so we just took of and left. This is the last time I come to Cheesecake factory because of this racial matter and disgusting rude customer service and the last time I want to take friends from out of town to a nice restaurant such as Cheesecake. We all fell ashamed and embarrassed all because of this.

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The Cheesecake Factory service

On 7/15/2015 @ 6:00 PM came in with my family for dinner then catch a movies after that. Service was despicable and rude! Management just did not care. Had to scarf down my food and hurry to a movie with the family. What started out to be a good night out with family ended up being a night of stressed out family. At this point I would want a refund of my entire meal and an apology from the manager on duty that basically dismissed me when I confronted her to let her know what happened and that I was very upset with the performance of everyone involved. Server was Joan M table 243 @ the Cheesecake Factory in Providence Place Mall

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say it as it is
Yakima, US
Jul 16, 2015 1:04 pm EDT

I agree he is pathetic, nothing but a coward. He should be in jail for abusing his family and have to deal with"Bubba", hope he drops the soap and has what is coming to him.

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Kevin Richards
utt, US
Jul 16, 2015 12:40 am EDT

Like I said you are not entitled to a refund when you ate your food. You seem to be mistaking being told no as rudeness. You are a coward for blaming your violent behavior against your wife and son on the manager. This is YOUR fault and no one else's fault. You need help and hopefully your wife divorces you before you seriously hurt or kill either her or your son. Grow up.

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Roy F
New Haven, US
Jul 16, 2015 12:17 am EDT

Here is how it stressed my family. I asked the management for a refund, and she refused to give me one. My wife was telling me to forget about it and leave, I told her if she did not shut up I would slap her. This made my wife cry, and my children were upset by this at all. I could not enjoy the movie at all. To top it off someone called the police on me after seeing me hit my son because he had to use the washroom. I was still angry at the manager at this point. If I was not angry at the manager I would not have hit my son and not I could have my children put in foster care thanks to them.

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Kevin Richards
utt, US
Jul 16, 2015 12:13 am EDT

What makes you think you deserve a refund when you ate all your food? How did this stress out your family. Get a job so you can afford to provide for your family and take them out rather than beg for a free meal.

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The Cheesecake Factory wrong order

On Friday June 19, I decided that I would take out lunch at the Cheesecake Factory. I skimmed through the menu and ordered linguini pasta with chicken. The lady who took my order asked me if I also wanted bread. I said No. She told me to sit down and wait 20 minutes. My order was $13.99 plus a $2.00 tip which I gave her. Kind of expensive for a lunch if you ask me. When I got home, I opened the plastic container and began eating. I took a few bites of the penne pasta and something else which didn't taste like chicken. I don't know but my tastebuds weren't liking the food. I took a few more bites and the meal tasted weird. I was really hungry and wasn't going to drive back to exchange my wrong food order. I grabbed the receipt from inside the bag and bingo! The order was wrong. My order was linguine pasta with chicken. The receipt said Linguini pasta shrimp sausage. First of all, this pasta wasn't linguini. It was Macaroni and Cheese dipped in tomato sauce. There was no shrimp, only sausage. In addition, my order also included a few pumpernickel bread, which I specifically said that I didn't want. I was annoyed! Immediately, I called the restaurant and asked to speak to the manager and addressed the issue. The manager was like oh do you want to come in and return it? And I said No. I already ate it. He started chuckling like this was all a joke. A good manager would have apologized first of all for the inconvenience and either given me a refund or given me a free meal. Always check your order before leaving an establishment. I usually do if I order from a fast good restaurant just didn't think that this sort of thing would occur at the Cheesecake Factory.

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The Cheesecake Factory Customer Reviews Overview

The Cheesecake Factory is a popular restaurant chain that offers a wide variety of dishes, including their signature cheesecakes. Our reviews show that customers are consistently impressed with the quality and variety of the food, as well as the attentive service provided by the staff. Many reviewers also appreciate the restaurant's spacious and comfortable atmosphere, making it a great place for both casual and special occasions. Additionally, the restaurant offers a large menu with options for various dietary restrictions, including vegetarian and gluten-free options. Overall, The Cheesecake Factory is a highly recommended dining destination for those looking for delicious food and a pleasant dining experience.

The Cheesecake Factory In-depth Review

Overall Rating: The Cheesecake Factory is a fantastic restaurant that consistently delivers an exceptional dining experience.

Menu Variety and Quality: The menu at The Cheesecake Factory is extensive and offers a wide variety of delicious options. From appetizers to desserts, every dish is made with high-quality ingredients and bursting with flavor.

Dining Experience: The dining experience at The Cheesecake Factory is always enjoyable. The restaurant has a lively atmosphere and comfortable seating, creating a welcoming environment for guests.

Service Efficiency and Friendliness: The staff at The Cheesecake Factory is known for their efficiency and friendliness. They are attentive to customers' needs and provide excellent service throughout the meal.

Ambiance and Decor: The ambiance and decor of The Cheesecake Factory are elegant and stylish. The restaurant is beautifully decorated, creating a sophisticated and inviting atmosphere.

Pricing and Value for Money: While The Cheesecake Factory may be on the pricier side, the quality of the food and dining experience make it worth the cost. The portion sizes are generous, ensuring that customers get their money's worth.

Reservation Process: The reservation process at The Cheesecake Factory is simple and convenient. Customers can easily make reservations online or by phone, ensuring that they have a table waiting for them.

Accessibility and Parking: The Cheesecake Factory is easily accessible and has ample parking available. The restaurant is located in a convenient location, making it easy for customers to visit.

Cleanliness and Hygiene: The Cheesecake Factory maintains a high standard of cleanliness and hygiene. The restaurant is always spotless, and the staff follows strict hygiene protocols to ensure the safety of customers.

Dietary Options and Special Requests: The Cheesecake Factory offers a variety of dietary options and is accommodating to special requests. Whether you're vegetarian, gluten-free, or have specific dietary restrictions, the restaurant has options to suit your needs.

Beverage Selection: The beverage selection at The Cheesecake Factory is extensive and includes a variety of alcoholic and non-alcoholic options. From signature cocktails to refreshing mocktails, there's something for everyone.

Wait Time: The wait time at The Cheesecake Factory can be a bit long, especially during peak hours. However, the staff does their best to minimize wait times and keep customers informed.

Portion Sizes: The portion sizes at The Cheesecake Factory are generous. Customers can expect to leave the restaurant feeling satisfied and with enough leftovers for another meal.

Special Events and Promotions: The Cheesecake Factory frequently hosts special events and promotions, offering customers exciting opportunities to try new dishes or enjoy discounts on their favorite menu items.

Online Ordering and Delivery: The Cheesecake Factory offers online ordering and delivery services, making it convenient for customers to enjoy their favorite dishes from the comfort of their own homes.

Customer Feedback and Reviews: The Cheesecake Factory values customer feedback and reviews. They take customer opinions seriously and use them to continuously improve their menu and dining experience.

Loyalty Program: The Cheesecake Factory has a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: The Cheesecake Factory is committed to social responsibility and sustainability efforts. They prioritize using locally sourced ingredients and implementing eco-friendly practices to reduce their environmental impact.

Staff Knowledge and Recommendations: The staff at The Cheesecake Factory is knowledgeable about the menu and can provide helpful recommendations. They are well-trained and able to assist customers in making informed choices.

Business Hours and Availability: The Cheesecake Factory has flexible business hours, ensuring that customers can enjoy their meals at a time that suits them. The restaurant is open for both lunch and dinner, providing ample availability.

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+1 (855) 820-9994

Website

www.thecheesecakefactory.com

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