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The 5th is my birthday and my boyfriend and his father took me to the Cheesecake Factory for a nice surprise dinner. We had to wait, which is normal on a Saturday and we found seating after about 20 minutes at the high-top tables and surrendered our place in queue for a regular table.
We had been sitting for about 5 minutes when a server or busboy ran by with a load of dirty dishes and ran into me with something sharp, which made a mark on my arm. This happened so fast, I did not even see who did it and don't even think they apologized. It was a male who just said "Are you okay?, " and then ran away.
We notified our server who said she would get a manager, and while we were waiting I was run into again but by a customer. We asked to move to one of three clean, empty, nearby tables and were met with some resistance but then were moved. They said those tables are for those who wait only, although we did wait and I did just get stabbed by a server.
When we moved, we got a new server who knew nothing about the incident and who got a manager to come over while we were eating our main course. The employees did not seem very concerned about this incident, which left a bright red mark on my arm as well as a small cut.
What was supposed to be a celebration turned out to be not as fun at all. The service also took a very long time, we were there from around 2pm to 5pm and most of this time was spent waiting for drinks, waiting for food, waiting for 30 minutes for the check and then waiting for change.
I think that employees should always put the safety and comfort of the customers first, especially after running into them with silverware...
It will be a while before I return to this location for a meal, and I really thought the food was good.
I was at a Cheesecake factory in Ross Park Mall(Pittsburgh) just recently and had the shrimp Scampi, my girl had the Chicken Madeira. My Scampi had heavy cream in it and the roasted garlic cloves were burnt. The menu did not include this, the expo did not notice and lastly, our waitress was clueless. The chicken Madeira was blah with melted Mozzarella. Cheese is not traditional. It came with a heaping load of mashed potatoes! Is this a diner? Why are rice and pasta not an option for a sauté dish that has a sauce ? You are overrated Cheesecake and over priced. You could bring the portions down a little and then would bring the price down too. Corporate GREED!
You people are so right about the rude service, I had very rude service in Riverside, Ca.
And the food was cold, Cold Salmon - yummy!. tacos that fall apart, and a garden burger that tasted SOUR. I will never go back. They won't be around long being rude, and cramp food. DO NOT EAT AND SUPPORT THE CHEESECAKE FACTORY!
My husband and I visit the cheese cake factory Friday Jan3 2014 in Towson Md the service was bad we did not get any bread and the waitress did not come back to the table to ask if we needed anything. Our bill was $8600
I went to the Cheesecake Factor in the Sherman oaks on Ventura Blvd at the Galleria Mall.
It was freezing outside with lots of wind, the host (Bernice) offered to sit us outside with heater Lamps, even after I told her we wanted some where WARM. The inside was clearly much warmer than the windy Freezing outside, I was thinking how lazy of them not wanting to sit any one inside, finally I told her NO way we were going outside, this arguing back & forth upset this teenager & his dad who were also waiting. Then I saw a gang banger Mexican family (3 of them) come in after us. The host took us to by the bathroom to sit us (3 of us) in a colder dark area by the restrooms. I had seen a nice large table by the window in a warmer area so I asked if we could be sit there. She said she had to ask? Hello the place is EMPTY, its 3 in the afternoon? so we proceeded to sit there & look at menus when the big Mexican family came by with the same host saying we had to move, I told her that we were there first before this family & we were not moving, so now the Mexican family is pist off & the host is arguing with US! I told her NO way Jose we were moving. I forgot to say I was there with these two HOT Swedish girls, and I guess I am pretty ok looking myself & by now the female host, the female Mexican family is all getting catty with each other! I told her finally look let us order we are tiered, cold & hungry & they have a million empty table and since we were already situated well to let us stay! We ordered & were eating our food when I noticed the teenager from the earlier time finished his food and walk by our window and gave us the FINGER! Shocked we laughed if off, ok do NOT come to the Valley & expect to be treated less than the valley girls :) LOL. All of a sudden the manger NicoleFisher came by the table screaming & yelling that she was trying to protect her guest from US for harassment & so on...! we were shocked, was she CRAZY? I told her what had happened but she would not stop, so finally I got her card & asked for the corporate info & legal dept. We paid the bill and left. I immediately called corporate number at: [protected] & left a message. The next day I was sick with stomach ache, diarrhea & Nausea. Some one from corporate called me from number: [protected] by the name of Pat O'neal and said that she would NOT do anything that we were the ones who gave a finger to the teenager & she refused to talk about the service or the food. It was like I was in a twilight zone with a bunch of unreasonable, unprofessional and idiotic ###s not wanting to address good service & making a horrible situation even ten times worse! So I finally asked for the legal dept address & told her that I would call the Health dept. & environmental services [protected] to report their filthy restaurant & about my food borne illness. Pat said she would ONLY respond to a lawyers letter! How stupid of this restaurant to continue to push, move and motivate a unhappy costumer (rightfully so) to get legal representation which is exactly what I will do. DO NOT EAT at the Cheesecake Factory in my Opinion its a place where there is a Culture of unprofessional, rude, clueless & idiotic on a constant bases and until they get sued left & right then may be they will get it. PS the legal dept address is 26901 Malibu Hills Road, Calabasas, ca 91301
Hi my name is Michael. My friend went into the cheesecake factory in Kansas City, Missouri today to fill out an application. The gentleman who was hosting the door was very rude to her before the application and when she finished filling it out, he snatches it out of her hand and says, " we will put it on file and hopefully someone calls you" there wasn't any thank you or anything of a polite remark. Now she is not interested in working for this company and nor is wanting to ever eat there again. i agree with her.
First you say you were stabbed, then admit it was a small cut. Which was it? Did you require medical attention? The busby did not do it on purpose and he inquired as to your well-being. What else did you what? An entire cheque comped? Then you insist on moving to a table when you are told that the table is for staff. But you are apparently important and heck, with that mortal stab wound, they surely needed to cater to you and let you do whatever the heck you wanted to. And to complain about a wait at Cheesecake Factory? You stated at the beginning of the letter that you understood it to be normal to wait at CCF. Oh but it was your birthday and you got stabbed and people just didn't know who you were!
Sorry if I sound overly harsh, but this complaint really annoys me. Just what exactly in the h@ll did you expect staff to do for you? Call 911? Did you need an ambulance? I guess the reason this p@sses me off so much is that I know people who work at CCF and I know how their Corporate is and some whiner like you can easily get some hardworking busboy trying to pay rent/pay for college/feed his kids lose his job. But that just pales in comparison to your horrible stab wound, right!
Are you serious? You got a scratch and here you are running around saying that you have been stabbed? You really sound like a drama queen. Accidents happen. Did it ruin any of your clothes? Did you have to go the hospital for stitches or a tetanus shot? No? Then put a band-aid on it, pull up your big girl panties and get over it. My goodness, you would have thought they took an eye out the way you are acting.
You circumvented the line by sitting at a taller table and then cut in line in front of the other people that were also waiting by demanding a table? Gee, wonder why the wait staff was hesitant to move you.
Cheesecake factory is always busy on the weekend, especially in the evening. You really can't expect to get in and out quickly, all though having to wait 30 minutes for the check is excessive and is one of my pet peeves.