Cheeburger Cheeburger Restaurants, Inc.
reviews and complaints

Waitress stated my daughter couldn't use her Groupon if she sat at a different table, although it clearly states in the Groupon promotion that she could ie per table per person. I even tried to remedy the situation by talking to the manager. That didn't do any good as she blamed me for the waitress ignorance about the promotion and was very rude. I spent way too much money because I couldn't use my Groupon. I want my money back.

My Family dined in on 08/30/2017 at Cheeburger Cheeburger Falls Grove, Rockville, MD. We ordered a family Fries and burgers. The family fries was Soggy and very oily. I asked the waiter to change it she took the fries and came back and told me that the manager says that is how we serve the fries. We could not eat the Fries. I left tips for the waiter because she was nice and communicating what manger said. I was expecting that the manager removes the Fries from the Bill but that did not happen. On my way out I asked the manager the Fries was bad and we could not eat it why didn't you remove it from the Bill he said. He said next time it will be good and he did not apologize. I regularly get fries from Cheeburger and even though Eric, the manager on duty recognized me he did not do anything!. This is unbelievable. I will post this review to every possible place. This is unacceptable. The manager was extremely rude!

My wife and I made a "call ahead" to Cheeburger Cheeburger at around 6:00pm. I first asked if they accept "call aheads" and they stated that they do. When we arrived, our name was not on the list and I was told that they don't even know what a "call ahead" is! Then the host walked away and didn't ask for our names. When we finally got someone to come over to help us, she was rude and impatient. After a few minutes, we were finally sat at a table smushed in between two other tables, cramming my one year old son into a corner. We kept our diaper bag on the table because of all the crushed food and debris on the ground. The server forgot half our order, gave drinks that were literally half full and only stopped over about 2 times. The only saving grace was the food (which took over 40 minutes to make, despite the fact that there were only 4 other tables in the restaurant). After dinner, my wife and I both used the disgusting bathrooms... Cheeburger had only been open 3 months and already the bathroom was dirty, chemicals strewn about on the floor, floor boards peeling and the paint tape still up! The manager never came to our table and were ignored on the way out. Wow... It was almost like they TRIED to give the worst service! Usually, when a restaurant opens, you have the cream of the crop working there for the novelty of a new store... not in this case. I think I would have rather eaten at a down and out diner in the middle of downtown Camden.