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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank)
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1.8 975 Reviews

Truist Bank (formerly BB&T Bank) Complaints Summary

181 Resolved
794 Unresolved
Our verdict: With Truist Bank (formerly BB&T Bank)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Truist Bank (formerly BB&T Bank) reviews & complaints 975

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3:19 pm EDT
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Truist Bank (formerly BB&T Bank) maintenance fee charge for checking account

Hello,
I have a checking account with TD BAnk. The produsct is called 50+Checking and Private 50+.
They do not offer the product anymore but I kept the brouchure with all the information they provide in regard the account. They charge me $9.00 if I do not keep minimum $100.00 on the account each day. The agreeement says clear that is waived at age 50 and older. My husband is 61 years old and it a joint account.
TD BAnk broke the agreement I signed with them. On top of this the representative hangs up on me or I get a bad connection. I feel that they do not want to have any responsabilities other than using my money to make more money in their pockets.
Thank you for listening

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Truist Bank (formerly BB&T Bank) - hidden fees

BBT hides the account changes on the back page of their statements where its quite easy to miss. I know this now. When I didn't, I found a $4 fee for the right to have check images provided show up unexpectedly on my statement. I called the bank. They said they could not waive it, and I asked them to remove it that day. However, even though we were only a...

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3:20 pm EDT

Truist Bank (formerly BB&T Bank) stole my money

BB&T Bank in Fairfax, Virginia stole $10 from me for "checking account maintenance fees" after I opened a no fees account with them specifically for the reason of avoiding fees. They did this to me by switching the terms and conditions of my checking account without ensuring I knew they were doing so. My account at BB&T was only worth $84.00 so this $10 "maintenance fee" amounts to a 20% assessment! I had left the account open at BB&T since they told me I had to to keep my Safe Deposit Box there.

Watch out, don't bank with BB&T. If they did this to me, they will do it to you!

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g pernell
Morgantown, US
Nov 04, 2009 5:17 pm EST

I made a 1300.00 deposit at 8;23 am on 11/3/09 I asked when it would post and was told by teller right now. I went to my office and made three purchases on line at 11:30, 1:30 and after 3:00. imagine my suprise when today i am hit with105.00 in overdraft fees because they take out purchases at the beginning of the day even when they are made in the afternoon after a deposit. I guess BBT has their own time system? Its bad enough having to wait a few days if you don't get there before 2:00 on a Friday. Oh well after 20 plus years I guess change can be good. So anyone got a good bank in Morgantown or is it time to go back to burying it a mason jar in the yard?

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lanesha0282
camp lejeune, US
Jun 05, 2009 9:41 am EDT

This bank is the worst bank I have ever dealt with.. I called the bank b/c I wanted to check on a charge on my account, well this morning when I woke up and checked my account, I had a two dollar charge on there. Come to find out, if you talk to a rep over the phone they will charge you! What kind of B******* is that! So to all the BBT BANKERS DO NOT CALL AND TALK TO A REP B/C THEY WILL CHARGE FOR IT. Just ridiculous.

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GLEN W. WHITTAKER
,
Nov 05, 2008 4:53 pm EST

I DEPOSITED 10, 000 IN A SAVINGS ACCOUNT THAT WAS TO BUFFER ANY OVERDRAFT CHARGES. I NOW HAVE 900.00 IN OVERDRAFT CHARGES BECAUSE THEY NOW TELL ME THAT I HAD A LIMIT OF 6 TRANSCATIONS. I WAS NOT TOLD THIS AND IT IS NOT IN ANY OF THE LITERATUE THEY GAVE ME. THIS IS A FAST WAY FOR THE BANKS TO MAKE THIER MONEY. BEWARE OF BBT BANK. THEY DO NOT CREDIT DEPOSITS EVEN IF THEY ARE IN BEFORE 2:00.

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squash
Manassas, US
Apr 19, 2009 9:05 am EDT

I'm getting the same problem with the "overdrafts" at this bank also. It must be thier way of getting some of thier money back, to rip us off.

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janice staples
Novi, US
Aug 12, 2009 11:54 am EDT

DO NOT USE THIS BANK, THEY TOOK MY MONEY AND LIED TO ME!

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annoyedatconsumers
Radford, US
Jul 31, 2011 3:35 pm EDT

In your monthly statement it advises you of account changes and anyother pertinent information. You shouldn't blame a bank for your inability to ready your paperwork. BEFORE opening an account anywhere read the Bank Services Agreement - It will advise you that your account may be subject to change, it will advise you of any fees, and *shocker here* it will tell you how to be sure you know of changes in an account. No banks are not offering free checking accounts. That's a fact. Read the fine print on everything. Credit Unions will be changing in 2 years.

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lanesha0282
camp lejeune, US
Jun 05, 2009 9:46 am EDT

I had the same problem. I placed money in the bank to cover something I bought but still was charged 35.00 DOLLARS! When I called the bank I was told it does not matter if you can see the money on your account, b/c everything deposited after 2.00pm is processed the next day! Just STUPID

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12:09 am EDT
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Truist Bank (formerly BB&T Bank) nsf charges

They did not credit me for my deposit! I gave the teller a deposit on Friday around noon. Here is the actual figures of what should show on my account:

Date Description Amount Balance
06/17 Counter Deposit $334.70 $666.70
06/17 Check 1128 $475.00- $191.70
06/17 Internet Pmnt $17.95- $173.75
06/17 CckCrd Purchase $7.16- 166.59

As you can plainly see, my account was not overdrawn and any NSF fees charged were done illegally. Here are the figures they sent to me:

Date Description Amount Balance
06/17 Counter Deposit $334.70 $666.70
06/17 Deposit Funds Unavailable $334.70- $332.00
06/17 Courtesy Credit $100.00 $432.00
06/17 Check 1128 $475.00- $43.00-
06/17 Internet Payment $17.95- $60.95-
06/17 Check Card Purchase $7.16- $68.11-
06/17 Overdraft Fee $70.00- $138.11-

That is appalling. That is theft.

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noone9999
La plat, US
Jun 21, 2011 6:15 am EDT
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Unless you deposited cash, a bank has the right to place a hold on those funds deposited via paper check to make sure the check clears and the funds are available. You need to keep tabs on your account balance. You should be able to view your available balance online (or on your deposit receipt).

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8:51 pm EDT
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Truist Bank (formerly BB&T Bank) they stole my money!

BB&T Bank in Fairfax, Virginia stole $10 from me for "checking account maintenance fees" after I opened a no fees account with them specifically for the reason of avoiding fees. They did this to me by switching the terms and conditions of my checking account without properly notifying me they were doing so. My account at BB&T was only worth $84.00 so this $10 "maintenance fee" amounts to a 20% assessment! I had left the account open at BB&T since they told me I had to to keep my Safe Deposit Box there.

Watch out, don't bank with BB&T. If they did this to me, they will do it to you!

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10:20 pm EDT
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Truist Bank (formerly BB&T Bank) unavailable money, sales pressure

I recently set up a savings account and checking account at a bb&t bank near where i live so i can have an atm closer to my house. I got suspicious when i was there on saturday the 21st (May 2011) and i was the only one there at the bank. I checked online and found a lot of complaints about the bank. I deposited money in both the checking and savings accounts on the 21st and it took more than a week for the money to be available in the savings account and the money isn't available yet in the checking account until june 2nd. Anyone have any advice on getting out of this situation? They keep calling and sending emails to get me to see a financial advisor, but i don't want to give them anymore information about me. I'm afraid they might ruin my credit rating and steal my money. Help!

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Nellie Jackson
jonesboro, US
Sep 11, 2013 5:16 am EDT

I just open an checking and savings and my checking had enough money to cover my charges but i had one over draft and they charge for every transaction an overdraft fee i spent 170 they charged me 344.56 for over draft fees

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Margie G.
, US
Jun 19, 2011 7:33 pm EDT
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I've had the worse time ever with this bank. Take your money out of that crooked bank before they ruin you like they did my mother after she passed away. I would sue them if I could afford it but, I can't. Nothing I can do without a lawyer. There employees are crooked so bad. Don't trust any of them. You better go as soon as you can and close all your accounts with them. You can turn them in to the BBB or OCC. They stole my mothers money. Froze her account. I just can't tell you all it's too much. Run man as fast as you can.

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11:09 pm EDT
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Truist Bank (formerly BB&T Bank) overdraft fees on pending items

Overdraft fees on pending items are incurred on the pending date, if funds are not available & NOT on posting date when funds are available! This practice seems unethical & outrageous!

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RoyLee
, US
Jul 14, 2012 8:23 pm EDT

What seems "unethical & outrageous' is that you don't even know how much you have in your account that you incur these charges. Here's how I solved it: my credit union offers free checking with a small savings rate if I keep an average of 100 dollars per month in the account. One hundred isn't to much to ask and it provides ME with the incentive I need ; no fees and they pop me a few dollars a year in interest.

I think it's time for you to get smart and to be aware of how much is in your account.

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12:50 pm EDT

Truist Bank (formerly BB&T Bank) conyers stealing from it's customers

This is the second time in a week that BBT has manipulated my account from a positive balance, jumbled around my balances and taken all my incoming deposits as NSF fees! These people are Pure crooks and I am beginning to understand why WV ran them out of their state. My family has banked with BBT since day 1 and i am blown away at the blatent rudeness of their bankers and just pure bank fraud they manipulate their customers with. The past week I have had 3 positive balances in which all 3 just dissappeared and they moved around the order of transactions to a negative balance that does not even make sense! For Instance this last order of banking went like this $152.48 -80.00 $72.48 -30.00 $42.48 -8.40 $34.08 -6.20 $27.88 -15.40 $12.48 Ending Balance I logged on after midnight to notice they had re arranged the $80.00 ATM transaction which is not even listed, which was yesterday and I got a print out. My account shows a negative $57.52 when I had a $12.48 Positive Balance just earlier today? They took $105.00 from me last week and did the very same thing in which $8.92 went missing and another $22.00 went missing only to have taken ALL of my incoming deposits from Pay Pal. This Bank Is Corrupt and Crooked and needs to be Stopped. I also noticed that when you sign up you waive your rights to a class action law suite! What a joke, this is fraud in the evilst form. Stay Away from BBT unless you want to be just slapped and your money taken and given oh well! Deal with it, Thanks for banking with BBT! I also noticed they posted the most profits of any bank last quarter.. I wonder Why? I will be calling Clark Howard and starting a massive campaign against BBT to let everyone know what a bunch of freaking crooks these people are. How dare they just steal and lie This is a sad day in america when a Bank can just steal from it's customer and have Zero accountability or customer service. All their responses are we cant override the system and credit back your account. liars! it's like wrestling with a bear lubed up with bullcrap. Crooks!

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Dorsey
, US
Oct 13, 2012 1:01 am EDT

I was scammed by receiving fake check. I was contacted by my bank - BBT Banking and they told that they can do nothing with this situation. They also told that now I owe them money. My complaint is not about fake check but about this bad bank. How can I trust them, if they didn’t save my money?

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Bn ripped off
Greer, US
Jul 27, 2011 11:03 pm EDT

My daughters roommate wrote bad checks against her account and she has to pay for it. Not only did they not investigate that individual that the FBI is watching, but they continue to penalize her with fees even after they were the ones that closed the account. They treated her like she was a criminal. Have you noticed that everybody has fees and taxes for everything under the sun? It seems like wallstreet has given a green light for banking and other corporations to steal money. What has happened to this country? or maybe I just never really saw it for what it really was? or never had the courage to say that all these fees and taxes amounts to nothing more than stealing money. This isnt capitalism anymore. This is what I call corporate communism. Come on people, wake up, we are being raped by corporations. Our government doesnt have any power, their just fighting over the left over crumbs from this broken economy. Forget about government, we have to take a stand.Where is all your money going, and how much do you have left over. Thats how much freedom you really have. Hey, but I am a patriot because I am wearing a flag pin. Dont fall asleep and let others do your thinking for you. Just look at the facts. Your pay check will tell you everything you need to know . Sincerely, nothing leftover after taxes and fees. P. S, if your ever hospitalized, dont open the shades, it will cost you 500 dollars plus taxes and more fees for everybody that made it possible for you to open those shades.

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6:39 pm EDT
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Truist Bank (formerly BB&T Bank) inactive and acct maintenance fees

My free checking account was just converted to a bright checking requiring a $1500 balance and direct deposit. And if you don't do these things you will be charged $5 for inactive fee and $10 maintenance fee. Really? Here the good one, bb&t also won't send a statement if there is no activity so you will not know that you are racking up charges unitl your statement comes 4 months later. Wow, great customer service and retention!

Read full review of Truist Bank (formerly BB&T Bank) and 2 comments
Update by Lucy Cross
May 10, 2011 7:03 pm EDT

I didn't change it. The bank changed it automatically.

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changeisevitable
, US
Jun 07, 2011 12:20 am EDT

I agree with the poster above. If you dont spend more then you have the time you wont incur a fee. Plain as simple dont use banks as your own pay day advance and wont pay any fees. Spend with you what you have at the time! Banks have also increased the technology to conform to society, you have online banking, you have mobile banking where you can get text message to indicate when you balance reaches are certain level. To avoid the banking fee, most people have direct deposit of payroll or Social Security just have $100.00 direct deposit and avoid the fee. Banks have to pay to mail you a statement and pay payroll to assist you whne you come in to the branch. Which is more then what some banks are lacking is the relationship and the ability for you to go in and actually talk to a "real person".

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whocares9111
Atlanta, US
May 10, 2011 11:55 pm EDT

It is 1500.00 balance or direct deposit of at least 100.00 a month! I have this same account and have never had a fee. I have 100.00 direct deposit and have never had over 150.00 in the account

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2:12 pm EDT
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Truist Bank (formerly BB&T Bank) Incompetence

We did did business with this bank for a home equity loan and also opened a checking account for the short 6 month duration we had the loan. After we closed out the checking account we started receiving phone calls from a collection agency which went on for 2-months due to overdraft fees! These ###s at KeyBank are unbelievable and their service is so poor. We had other service related issues before this episode. It took at least 8 calls to the local KeyBank branch to clear this up. Steer clear of KeyBank!

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1:36 pm EDT
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Truist Bank (formerly BB&T Bank) Overdraft fees

I placed a 500 deposit into my account I was given 100 dollars released I used 95, and they charged me a 35 fee, when I called the customer service line they said "oh well its not really available so you should have known that" and got nasty with me, I asked for a supervisor and got a really rude male who said that it was my fault, and that there was nothing he could do, then I asked for his supervisor and he said "Oh I don't escalate calls to them" and HUNG UP ON ME! I am beyond pissed, because this is not the first time they have charged me a fee randomly and screwed up my account.

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annoyedatconsumers
Radford, US
Jul 31, 2011 3:53 pm EDT

In your bank service agreement it will tell you that when making a deposit, $100 is available immediately, the remainder is available the next business day. It also says it at every teller, ATM, drive thru on a sign. Want the money available immediately? Cash the check.

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5:16 am EDT
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Truist Bank (formerly BB&T Bank) gives you a hard time, for everything!

This is why I don't deal with banks, the only eason I ever stepped foot in this POS "bank" was because someone asked me to be on an account.They live out of town, and own rental property here.Basically I just depoist checks, so why did I get a statement saying that I owed taxes on this account.Like hell I do, I don't take a dime from it and won't pay any taxes.So I go down there, and they give me a hard time for get this...changing the names around.Said they couldn't do it, this is BS I told them exactly this.All of a sudden the form to do it appeared, so we sign the form, I give it back to them...the end right? Wrong, my name is still the first thus if I leave it I'll still owe taxes on it.I have never seen such BS behavior, the tellers are rude and try to make you feel stupid.I tried to explain at first to a teller what was the problem, she then went inch by inch through the account.HELLO...just get my someone who can help me.I have the statement right here saying that I owe taxes, why the hell would I lie! I never got a membership card, what kind of place is this that you don't get a membership card! The management to bully you into things.The person I'm helping out opened up a savings account for me, why I don't know.I was also trying to close this account while all of the above is happening.I think it's closed, I'm going to have to in AGAIN to see if it is.Since no one seems to give me a clear answer over the phone, seems that you've got to face them and look them in the eye.All of this because I wanted to help someone...Credit Unions are where it's at!

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Update by THU YHUGB
Apr 17, 2011 9:06 am EDT

What are you talking about! All I want to do is change the names on the account so I don't pay any taxes on it, the other person is not doing anything shady.Why should I have to pay taxes on it! All I do is despoit the checks when she is not in town.What is so hard about that, do you work for Bb&T? My god it's a name change, why should it be this hard.No one is clear at this branch at all, I'm not blaming the bank.What I'm saying is why is this process so hard?

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Jane1744
Fairfax, US
May 15, 2011 4:50 am EDT

Actually, It sounds to me like he opened a savings account with someone as a joint owner and was listed as the primary owner (the person who has the interest earned reported under his/her social). Did you tell the person opening the account that it was important that the other person should have been primary? The only way to fix this issue is to close out the account and open a new account. Unfortunately, banks can not remove people from the account and as far as I know (unless the person has died) ... i dont think they can change who the primary owner is on existing accounts either ... They MAY be able to change/ amend tax reporting for 2010... again... im not sure... but I might go in to ask. Try talking to the manager calmly and explain the situation. I doubt he/she will know if it can be done offhand either but see if he/she can research and get an exception made for you.

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2:34 pm EDT
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Truist Bank (formerly BB&T Bank) loan renewal

BB&T is treating my loan renewal as if I were a delinquent, non-perferred customer. I signed a $67, 500 loan agreement 7 yrs ago in alabama with Colonial Bank for a 2 acre, lakefront lot in a subdivision (since then I improved the property by adding underground utilities.) The terms were a 5yr balloon over 20yrs @ 6.5%. I re-signed for an additional 2yrs for the same terms - a few months later BB&T purchased Colonial Bank. This is where the issues start. I was contacted 4 weeks before my loan is due and was told my loan renewal is under a "special" class for review before renewal because it was a Colonial Bank loan. This includes requirements specific to BB&T and which I was never informed of before now. I need a land appraisal which would be required every time I have to renew (which would be every 2yrs). The cost for a land appraisal is over $1000.00! I disputed the need for an appraisal and received agreement for a lesser cost evaluation. Next I'm told I cannot have the 6.5% interest rate because it's BB&T's policy to make a certain amount off of a loan. I was told it would increase to 7.325%. Really? Even when the interest rates are lower now than when they were 7yrs ago (I just resigned a different renewal loan 6mths ago for 6.5% at a different bank). I would think money coming in is better than no money at all and this is where they will be with my loan. Now I don't care if I have to pay more money at another bank to get a different loan - I do not like the way this loan officer is speaking to me (customer service training would be useful for her) and these "new" policies applying without proper notification for my renewal loan - I will be shopping for my loan elsewhere.

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12:57 am EST
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Truist Bank (formerly BB&T Bank) Overdraft Fees

My wife's 96 year old mother has a checking account with BB&T in which her SS check is direct deposited on the 3rd of every month. Every month two checks are written from her account to pay the nursing home where she lives. The checks are always dated the 3rd of the month and mailed so as to arrive at the nursing home on the 3rd. This month (March) they arrived early, on the 2nd, and and deposited immediately. The bank honored the deposits even though they were dated the 3rd and then charged my mother-in-law $70 for two overdrafts. The bank said they did nothing wrong and won't refund the overdraft charges. There was enough money in her account to cover the small check but the bank took the large one out first so they could charge the 2nd overdraft fee. The bank couldn't be bothered to check the account history to see the activity. There was no concern for the customer. It looks like this was seen as another opportunity to make a little money.

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txchik
Dallas, US
Jun 01, 2010 5:09 am EDT
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Beware ! In the last couple of months Wells Fargo has changed their online banking procedures in a way to easily rack up overdraft fees. I personally went in and spoke to a banker on 04/2010 to have all over draft options turned off. This does not matter you will still acrue overdraft fees through their creative accounting process they have recently initiated.

It works like this...
I had $1000 in my joint checking with my husband on the first of May. I spent most to pay all the months bills and buy gas and groceries on the 2nd. Midnight of the third my husband transfered $250 to his eagle cash card for him to use in Iraq (he is an active duty service member currently deployed). His transaction was made last but it overdrew the account by $50 which should be fine because we have the money in savings and I am supposed to get alerts via email that also comes to my phone immediatly.
The creative accounting comes in here. They left all purchases as pending for three days and proceeded to approve in order the biggest amounts first which was rent and his transfer. They changed the date of his transfer request to reflect that it had been requested and made BEFORE the small purchases which was incorrect. Because of theire switching and pending tricks they were then able to access overdraft fees on 6 pending actions. I happened to check the account before midnight of the pending transactions that would technically cause overdraft and tranfered $300 to make sure it was all covered and no fees were given. They posted my tranfer as the NEXT business day when I went to look again and went ahead and assesed 6 $35 overdraft fees. I cover the amount and call and talk with a banker about transactions not going through in the order they were made and get no help. So I resolve to speak to a banker the next day. TWO DAYS after I have fixed this problem I get the notification of insufficient funds. I call to tell them as am example that their system in incorrect and not giving notice in accurate time, they do nothing but agree I am not negative in my account.

Until I figure out if this problem was me or them I cancelled all cards to this account. I have a direct deposit that goes in the 1st and 15th of every month. Memorial day weekend (3 days before the first) I notice that my direct deposit has reflected as available. I am confused because my pay Never comes in early unless the first or 15th is on a saturday or sunday or a major holiday. June 1st is on Tuesday the day after the holiday. I open to account activity and realize this is not actually money available. They had it pending for June 1st and by doing so it allowed me to use money that I may have thought I had but on the first they would process all debits as a weekend purchase before processing the credit of deposit so that they could cause another $400 in overdraft fees with me realizing and in the end the way they process it makes it seemingly my fault even though they make it appear on the overview page as if it is available. I would also like to mention that formerly my deposits were never pending online. They did not show until approved and available, so this is a new trap. Beware!

They will run all your debits first in order of largest amount of money not in order you made them and they will pend all deposits while processing debits first, even if you made them at the same time. This way they can charge you $35 and make it appear legit, as if you did not make your deposit in time. They will switch dates of purchase made to reflect day it was processed instead so that the accounting appears correct and not creative. They apparently will also now show you money pending as available before it has processed or been deposited so it appears as if it is available to spend when it is not yet. When you do spend they will process debits first and further pend your deposit and change deposit date to reflect date they finally processed it.

I will no longer be doing business with them.

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Craig007
, US
May 05, 2011 3:19 pm EDT

The worst customer service ever. I called in and wished the Customer service rep, Shirely, Good morning and she didn't even care to reciprocate. It was at 9:00 clock for somebody to even start having a bad day. Anyways I got down to the business about the new fees they charged, I am being referred back to that I have to read my statements properly. It's that I was out of country for a while and had missed about 45 days of mail...basically one statement where they claim that they have sent out the details about the new charges. I obliged and went thru my old mail and was able to figure out some of the fees they are charging. One of the charges were the maintenance fees...which last year was for not maintaining min balance, and apparently they changed to have some minimum no of transactions. I fail to understand why it would it cost them less to have more transactions on the account as opposed to less than five. This is just another way for the banks to gouge more than their fair share of customer's money. This was supposed to be totally Free checking I have been with them for more than 18 years, this is how they choose to repay the loyalty...totally disgusted on how low they can stoop...

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swan20
Monterey Park, US
Oct 23, 2008 12:42 pm EDT

I know Wamu really don't nickle and dime you but they cut back on so much to cover that. In July i had an overdraft fee after i paid my Electric bill. Now my husband and I only paid when we see the post of his direct deposit in. Which has been nearly 4 years of direct deposit from same work place. Always posted on the 14th before midnight. If it's a weekend, it will be post 1-3 days prior. We wait until we see the number appear on the right showing the balance before using it. We paid on the 15th late noon, shows pending and taken out a few days later. On the 20th i see the OD fee. I checked it again and it shows that the bill was paid on the 19th but deposit date has changed to the 20th, that means we are one date late on one transaction. I messaged them online over 5 times, 4 was all canned responses and the fifth a real person who apologized and refund the fee as it was an error in their system that did not post the correct date and changed to 4 days later. This was our first OD fee for over ten years with 4 accounts for me and 2 for my husband.

After that, I am extremely careful. I check my accounts everyday morning, noon and before i go to bed at around 1-2am in the morning. Wamu shows pending now in orange so i check alot to transfer money from one to the other to be safe.

One 10/22/08 at 1 AM or so i checked my account as i am expecting a transaction to go through, did not see a pending or anything at all with a positive balance. So to be safe i transfered in twice the amount in case and went to bed. Hours later at around noon i checked again and see my transfer went in on the 10/22 but the transaction went in on 10/21 which i didn't see hours before. I freaked out as why the date is off. i messaged them and got 3 canned responses. Finally one real person response saying our cut of time if 11pm the night before. If by that, i should have seen the transaction as it was early morning the next day. After more canned responses, i asked them to remove the OD protection over 3 times and they wont even address that. When called in with the problem, i get a rep who say online banking has nothing to do with what they do. Meaning it's a problem that they can't handle or help.

I really hate it when online banking dont have exact updates on their website as they stated. If their cut off time is 11pm, . all transactions should have been updated to let me know, not after the next day. It's useless to have 3 other accounts that have extra money to transfer too.

Since with no help online or phone, i finally resort to file with the BBB, hopefully i get a real response from the company but very little hope as the have a "F" rating with the BBB. (yes, F is the lowest you can get)...most are from non-response from company to boost.

Sorry for the long rant. Feels better now.Thanks

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saxcat00
, US
Feb 03, 2011 2:06 am EST

I opened an account approximately two years ago. I hardly used the account, and had a balance of approximately $4.52. At some point in October of 2010, US Bank assessed a $5.00 "returned statement fee", that overdrew my account by .48 cents. Even though I had signed up for US Bank alerts, I never recieved an alert, by email or paper. In February of 2011, I recieved an email alert that my address had been changed. When I called the customer service center, imagine my surprise when I was told my account was in collections and I had been charged a WHOPPING $180.00! Apparently US Bank, with their ridiculous fee, overdrew me, and then charged me $25/week for being overdrawn. I called US Bank 13 times in 3 days, was transferred all over the place, promised calls back I never recieved, and when I finally spoke with an assistant manager (the branch manager wouldn't talk to me) they refused to refund my fees. This is absolutely disgusting and I'm subsequently filing a report with the Attorney General's office. US Bank is HORRIBLE!

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DontTrustUsbanks
Portland, US
Jun 20, 2011 4:12 am EDT

i expected to have a certain amount of money in my account and awas told by a online banker that i had a certain amount of funds; i spent not more then 10$ on three different transactions and aquired the charges do to the fact they say there was pending charges they neve new about and i also didn't now they didn't with drawl' this has put me into a negative balance where they charged me a 25$ fee every 8th day it wasn't paid i never new or was told aboout this a week goes by and an unexpected charge came out against my permission and im charge 39.99$ plus 33$ from the bank weeks goe by from the 20th of april till the 14th of may i now owe the bank over 200$ i wrote a check for 129$ not knowing i owed anything and went to deposite the money that day of129$ they took out the money i owe leaving me still owing with a check soon to be withdrawn of 129 the check comes out that day making me now owe over 200$ and still aquiring late charge (called extended late charges) so i put money in to cover all the fee's over 200$ more dollars making me have 135$ availible in my account then another odd charge comes out of my account for 243$ an i get a 33% charge and another 25 over ten late fee' s and multiple overdraft charges later i know owe 179$ (there responce was, "this is how we make are money") they didn't take any of the late fee's away or over-draft charges even though two of the charges weren't mine and the call ctr. banker told me i didn't have anything pending and had funds availible and my calcations were the same as his were...DONOT TRUST THIS BANK BEWARE!

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Angel SUarez
Clearwater, US
Oct 15, 2009 9:04 am EDT

We are a new company, this bank has charged us $264.00 in overdraft charges for 2 overdraft of less than $5.oo dollars.

A coimpany make a direct charge on my account so the account was overdrafted for $4.32, so they charge $66.00 for overdraft + $33.00 for returnning check.

Two days latter the company try again to make that charge, but now the account is overdraft $136.32 (thats the original $4.32 + $132.00 that the bank charged me), so they charge me again $132.00.

Total charges $264.00
Charges made by the other company $68.00
Total charges by the other company on the second time $35.00

So we lost a total of $ 364.00

We just open a new account with Bank of America, they charge only $10.00 for something like this.

Angel Suarez

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Helena Hall
, US
Jul 14, 2009 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got the notice of overdrawn account from Wachovia Bank and I never even knew that I have one. I opened Equity line with them two years ago and they opened checking account for me without telling. When I called they told me that my account was inactive and they charged fee because of Federal regulation. I am filing complaint with Federal Reserve Board.
BEWARE!

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toniman
, US
Oct 28, 2009 1:54 pm EDT

Beware of this bank. I was a happy customer of Commerce bank and since TD took over it has changed a lot for worse. Last thing is that they have changed the way the debit card operates without my permission. Before the change, payments that exceeded your balance didn't go through. Now they go through and they charge an outrageous overdraft fee, 35USD per item. They also process the payments from higher to lower amounts, in such a way that the number of overdraft items is maximize. For example, if you have 100USD in your account and you make one payment of 100 hundred and 6 payments of 1USD, your 6 1$ payments will be consider overdraft and you will have two pay 6 times 35=210USD. If they processed them in the opposite order you would only have to pay the fee once. The customer service has really worsened as well. I asked them if I was opted in in any other service without my permission and they very unfriendly asked me to read the 50 pages booklet that they sent after the merger.

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jsting09
Bowling Green, US
Jan 25, 2010 2:42 pm EST

I had a banking account with fifth third bank. I also have a life insurance policy. In order to pay that policy I needed a checking account I went to the closest bank to me which was fifth third to do the account. I put $50.00 in the acount to start it. Our life insurance was coming out on the second of every month. so on the three days before it was to be taken out my husband was paid we put the money in, but on the second for some reason the money was still not in the account. We used cash to do so. 5/3 charged us $25.00 in overdraft fee plus $8.00 a day. We did not know that we were overdrafted until it was too late and it was $275.00. I do not have a job I am a stay at home mom with my 3 month old premie son. So we are living off my husbands minimum wage job only paying rent, phone bill, gas bill, car insurance, and other odds and ends for our son as well as ourself including gas for the car and food. We tried to close out the account and pay as we went but they refused to do so. They said we have to wait until it goes to collections so we now owe $375.00 to 5/3 bank. We will never be able to pay that off in our life time. Please if you need a bank do not go through 5/3 bank. How they are still in business I don't know and really don't care I just know that they are raping people of their money and don't care about how bad our economy is.

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khloee04
ft wayne, US
Jun 01, 2010 6:21 am EDT

they did not leave all the purchases pending. The merchant didnt complete the transaction...they have 3 days to do it. You should not be using the internet to check your balance ...it can and will be incorrect. Your hubby was at fault for overdrawing the account . All banks run them thru largest to smallest. legallly if your work puts it over they have to show that BUt can not make it available until your work says. banks refuse to babysit anymore...

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Truist Bank (formerly BB&T Bank) overdraft charge practices

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased. I even at one point worked for them, so I am very familiar with the operation. Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft. I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges. I fully accept the $140.00 because I know the error was mine. However what I did not know was the fact that BB&T was going to charge me for all of the "Virtual or Pending" transactions that happened to be ciberspace at the time of the overdraft. These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them. One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00. I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices. I have appealed to the bank for a refund of these charges. I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong. I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occassionaly make a mistake. If you do you will pay and pay and pay and pay.

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no123
, US
Mar 16, 2011 10:14 pm EDT

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased. I even at one point worked for them, so I am very familiar with the operation. Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft. I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges. I fully accept the $140.00 because I know the error was mine. However what I did not know was the fact that BB&T was going to charge me for all of the “Virtual or Pending” transactions that happened to be ciberspace at the time of the overdraft. These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them. One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00. I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices. I have appealed to the bank for a refund of these charges. I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong. I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occasionally make a mistake. If you do you will pay and pay and pay and pay.

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Imposter Police
Myrtle Beach, US
Aug 01, 2011 11:26 pm EDT

I'm sorry to say, but this person is just playing with you. Many of the complaints on this board were done by him. He parades around as a woman (guess why). Read each main complaint, and watch the dates. You'll see his pattern.

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special b
darlington, sc, US
Jun 23, 2011 3:41 pm EDT

angry

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special b
darlington, sc, US
Jun 23, 2011 3:41 pm EDT

bb&t charge me $35.00 for a negative .41 cents this is ridiculous. they will charge you an overdraft fee for 1 penny be careful in managing your account. leaving this bank.

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eyomya
Charleston, US
Apr 20, 2011 11:54 pm EDT

The national law firm of Lieff Cabraser Heimann & Bernstein, LLP is investigating the alleged practice by BB&T of allowing customers to make debit charges to their ATM, debit or check cards even when the customer has insufficient funds in their account. BB&T allegedly debits checks in order of the largest to smallest to increase the likelihood that customers will overdraw, and overdraw multiple times.

It has been further alleged that BB&T debits purchases from ATM, debit or check cards and checks written on the account before it credits deposits into the account for the same reason.

BB&T customers have complained that all of these alleged business practices are purportedly for the purpose of assessing customers overdraft fees and charges.

I WILL BE CONTACTING THIS LAW FIRM TOMORROW. I SUGGEST EVERYONE THAT HAS HAD AN ISSUE WITH BBT DO THE SAME.

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eyomya
Charleston, US
Apr 20, 2011 11:53 pm EDT

Bank of America used to do the same thing, until someone filed a class action lawsuit against them. We need to find a way to come together and contact a law firm to file a class action lawsuit. I have been reading the many blogs and articles about BBT and there is no way this many people are having the same exact issues with their bank without someone being willing to look into it. I tried the Better Business Bureau to no avail.

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mikehattan
Luray, US
Apr 05, 2011 11:57 pm EDT

Like most people, I do my banking online. I usually check my checking account balance online every other day to see if I have enough money to pay bills etc. To my knowledge I have once or twice been overdrawn but that’s all...I have two (I thought) accounts - my checking and my Visa credit card which I have only used two or three times in the last year. But there was another account named ‘Overdraft Protection Plan’ (which I remember agreeing to join about a year ago)...It said balance, $2, 200. Not balance owed, just balance...I had noticed that before and assumed it was the amount that would be available to me in an emergency under their Overdraft Protection Plan...Upon closer inspection it appeared that it was me who owe BB&T the $2, 200 for overdrafts that I had have been charged for without my knowledge..Apparently BB&T have been regularly charging me a fee of $35 for even the smallest overdraft without informing me of the charge! This is gross deceit, unprofessional and totally unacceptable.

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mikehattan
Luray, US
Apr 05, 2011 11:27 pm EDT

I am in the same boat to the tune of $2000! I only discovered this yesterday! We need to form a group on Facebook now! That's where revolutions start. And I am definitely revolted by BB&T's revolting greed and lack of ethics and morals!

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Truist Bank (formerly BB&T Bank) check cashing fee

Just when I thought bb&t figured every way they could to get a penny out of their customers, I just came up on a new way. My account is drawn on bb&t. I gave my daughter in law a check payable to her for $60.00. I told her to take it to the bank with her id and get it cashed.

When she got to the bank. They asked for id... Good thing. They proceeded to cash the check drawn on themselves and turned around and cashed the ckeck and charged my daughter in law $6.00 to cash it... What a rip off... They charge to cash their own checks... Un real!

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Alan1964
Vass, US
Dec 22, 2010 4:46 pm EST

I recently cashed a $400 check drawn from the same exact bank from which it was written. My wife has an account and signed below me and I was charged a fee for cashing it. This is only the second job I've had in all of 2010 and no one is bailing me out of debt, but of course BB&T got
BB&T 10/27/08 Profile $3, 133.6 that's $ 3, 133, 600, 000.00 and they steal $6.00 from me to cash a check.

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DERBY NC
Charlotte, US
May 12, 2011 2:20 pm EDT

WHAT DO YOU DO WHEN THEY HAVE THE WRONG PERSON AND WILL NOT STOP CALLING. THE PERSON THEY ARE TRYING TO FIND NO LONGER HAS THIS NUMBER. THEY KEEP CALLING ME ALL HOURS OF THE DAY AND NIGHT AND I MEAN ALL HOURS. YES, I COULD CHANGE MY NUMBER BUT I HAVE HAD THIS NUMBER A FEW YEARS AND ITS EASY FOR MY ELDERLY PARENTS TO REMEMBER. I AM IN MY 50'S, WHITE AND FEMALE NOT A HISPANIC MALE. NEVER HAD A STUDENT LOAN...
I HAVE TOLD THEM TO SEARCH THE NUMBER AND SEE THAT IT DOES NOT COME UP WITH THAT NAME AND ADDRESS.
THESE PEOPLE ARE RUDE, VICIOUS AND HAVE USED LANGUAGE THAT WOULD CAUSE TO BLUSH.

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Truist Bank (formerly BB&T Bank) accepting fake signed checks and denying loans based on other clients money

Our daughter wanted to apply for a loan at bb&t in russell springs, kentucky. On her way out the door to apply for the loan her 'boyfriends' at the time"mother told her" you will not get the loan I took care of it". She went to the bb&t branch in russell springs, kentucky with her grandfather and applied, she had an account in good standing. When she applied for the loan they told her"we do not give out house loans to those who do not live in the house already".

When she returned to her boyfriends' house the mother told her that she called bb&t in russell springs, and told them to deny her the loan. She would not tell her what all she said to them, but she did say bb&t assured her that our daughter would not get the loan.

This is a complete outrage. Our family has been with this bank and very loyal to this bank for years, and to have someone be able to call in and get our daughter denied simply because she wanted to is excusable.

Then for them to turn around and lie and say it was because she was not living in the house that she wished to buy is beyond belief... So if you get a loan at bb&t in russell springs, kentucky for a home purchase that you are not living in, you need to beware. They said quote:"we do not give out loans to buy a house when you are not living in the house."

On top of this already low business practice they have been accepting our daughter's husbands checks that his mother takes out of the mailbox and fraudulently signs his name to - sometimes she does not even sign a name and they still cash the checks! These checks are tuition money for his college and she takes 1/2 of every check and spends the money. Bb&t allow her to do this, it is wrong they are helping her to steal and defraud the school by doing this.

We will never bank with bb&t in russell springs, kentucky again. We are trying to speak the truth about what has happened to our family so you can make an informed choice as to where you bank. We live in a small town and for the bank to do something like this is just appalling!

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Truist Bank (formerly BB&T Bank) won't take on — line payment

I bank with SunTrust...a great bank. I use online banking for all my bills. Since July 2010 I have been paying my landloard throught Suntrust online banking. They issue a check to my landlord who banks with BB&T. They now refues to take a check that my bank (Suntrust) mail to my landlord. They said because it said signature on file is the reason they won't take the check... This has cause problem with my landlord saying that I have not pay them on time...As I read on BB&T website they do the same thing when a company can't take a electri fund tranfer and has to wite a physical chenk for their customer. I am also filing a complain with the NC Banking agency. I hope this bank goes out of business. They will not listen to my bank that the check is a valid check. Thanks,
Michael D. Rickman
[protected]@cfl.rr.com

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personalexperienceshared
Raleigh, US
Feb 04, 2011 9:54 am EST

bb&t is not honest... i have had many problems before where they released the money to the builder without my permission... bank with someone else!

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Truist Bank (formerly BB&T Bank) fraudulent claim/ identity theft

I have been working for the past two months with BB&T case # C-[protected]. The bank is not helping me at all their fraud department is [protected]. The only thing they do is they call the bank that the check was cashed at and ask them would they return the funds and thats all they do. They will not work with me at all. Im a disabled veteran and a senior citizen, and i need help resolving this matter because they have taken out over 3400 dollars, and the bank keeps charging me overdraft fees. to this date it adds u to $490.00. i need all the help i can get cause i am on a fixed income. thank you for your time in this matter. mr.young

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Truist Bank (formerly BB&T Bank) overdraft fees and unauthorized account change

Bb&t charged me overdraft fees. I had a limit set up to alert me at a certain balance figured I was good cause I was using my card and balance alert never notified me. Found out days later when I got overdraft statements in mail I was in hole $400.00. Called and complained and they said they didnt change my account musta been problem with my phone or email. I said why would I change my account when I had money in savings to transfer over, yea makes since to overdraft and lose money not. Complained and complained and they blamed it on me and I said I never touched my account and when I said it was there system and it had a glitch they directed me away from phone. I hate bb&t

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Be Responsible in Finance
ESSEX, US
Feb 17, 2013 11:36 am EST

You should've received an overdraft declaration you authorized BB&T to pay if you son't have enough funds to pay the charges. You should have indicated what alerts you want and those you don't.

Truist Bank (formerly BB&T Bank) In-depth Review

Overview: Truist Bank, formerly known as BB&T Bank, is a well-established financial institution with a rich history and a wide range of services. With a strong presence in the banking industry, Truist Bank offers a comprehensive suite of products and solutions to meet the needs of individuals and businesses.

Financial Stability: Truist Bank boasts a solid financial stability and performance. The bank's assets, liabilities, and capital adequacy are carefully managed, ensuring a secure and reliable banking experience for customers. Additionally, Truist Bank holds favorable credit ratings and maintains strong financial indicators, further reinforcing its stability in the market.

Branch Network: Truist Bank has an extensive branch network that spans across various regions, providing convenient access to banking services. With branches strategically located, customers can easily find a branch nearby to fulfill their banking needs. The bank's ATM network is also well-developed, offering widespread accessibility for cash withdrawals and other transactions.

Online and Mobile Banking: Truist Bank's online banking platform is user-friendly and intuitive, allowing customers to manage their accounts with ease. The interface is designed for seamless navigation, enabling users to perform tasks such as bill payment, fund transfers, and account management effortlessly. The bank's mobile banking app further enhances convenience, offering a range of functionalities for banking on the go.

Customer Service: Truist Bank prioritizes customer service and strives to deliver exceptional support. Customers can reach out to the bank through various channels, including phone, email, and live chat, ensuring prompt assistance. The bank's response times are commendable, and customer issues are resolved efficiently. High levels of customer satisfaction and positive feedback reflect the bank's commitment to providing excellent service.

Products and Services: Truist Bank offers a comprehensive range of products and services to cater to diverse financial needs. From checking accounts to savings accounts, loans, and credit cards, customers can find suitable options. The bank's interest rates and fees are competitive, ensuring value for money. Additionally, Truist Bank provides additional services such as investment options, insurance, and wealth management, offering comprehensive financial solutions.

Security and Privacy: Truist Bank prioritizes the security and privacy of customer information. The bank implements robust security measures, including encryption protocols and authentication methods, to safeguard sensitive data. Privacy policies and data protection practices are carefully adhered to, ensuring customer information remains confidential and secure.

Community Involvement: Truist Bank actively engages in community initiatives and philanthropy, demonstrating its commitment to social responsibility. The bank's corporate social responsibility efforts and sustainability practices contribute to the betterment of society. Truist Bank also forms partnerships with local organizations and supports community development programs, making a positive impact on the communities it serves.

Accessibility and Inclusivity: Truist Bank strives to be accessible and inclusive to all individuals. The bank offers accessibility features for individuals with disabilities, ensuring equal access to banking services. Accommodations for non-English speakers are also provided, promoting inclusivity. Truist Bank is committed to fostering diversity within its workforce and customer base, creating an inclusive environment for all.

Overall Rating and Conclusion: Truist Bank, formerly BB&T Bank, is a reputable financial institution that excels in various aspects. With a strong financial stability, extensive branch network, user-friendly online and mobile banking platforms, excellent customer service, and a wide range of products and services, Truist Bank is a reliable choice for individuals and businesses. The bank's commitment to security, community involvement, accessibility, and inclusivity further enhances its appeal. Overall, Truist Bank receives a high rating for its comprehensive offerings and customer-centric approach, making it a recommended choice for potential customers.

How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank)

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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

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Contact Truist Bank (formerly BB&T Bank) customer service

Phone numbers

+1 (800) 226-5228 +1 (910) 914-8250 More phone numbers

Website

www.bbt.com

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