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The good, the bad, and the ugly - discover what customers are saying about CheapTrips.com

Welcome to our customer reviews and complaints page for CheapTrips.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CheapTrips.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CheapTrips.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CheapTrips.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with CheapTrips.com. Your feedback is an important part of our community and will help others make informed decisions.

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6:11 pm EDT
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I paid $119.98 for a lifetime membership and 4 free tickets. On May 11, 2006. This membership was supposed to provide last minute specials, international bargain fares, space available discount fares with members-only additional savings, and more. We had trouble getting a hold of them from that point on and soon filed it away as useless. Now, cleaning out...

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CheapTrips.com fraud

THIS COMPANY IS A FRAUD. I had joined the lifetime membership 5 years ago for $99, and the company would not give me my password to access the site. When I tried to call them back at the number they called me from, it was some manufacturing company. I then hear from them yesterday, saying well we see that you have been a member for 5 years, but have not taken advantage of our savings. The guy offers me 2 airline ticket for $99 (up to 6 tickets) anywhere in US, Canada, or Carribean with no blackout dates. I tell the guy I am not at home, and ask him to call me back in 15 minutes. He calls me back, and I tell him our experience with trying to get a password for internet access. He says that if I order the airline tickets, my internet access info will arrive along with the tickets. I ask why he can't give me access, so that I can at least look at the internet site to see if there is anything that interests me. He says he just needs to know if I want to purchase the tickets or "pass". I said, "I guess I'll pass." He hangs the phone up on me before I can say another word. DO NOT GIVE THESE PEOPLE ANY MONEY!

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debra Briggs
lake mary, US
May 24, 2010 7:37 pm EDT
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CheapTrips.com called me the beginning of April & offered me pairs of round trip tickets for $99.00! I told them I'm traveling in mid June, the responded, no problem ~ because I had to book 30 days in advance. I kept calling & emailing when I finally was given (over the phone) a web site & login information. I followed instructions & gave $25.00! I received my "voucher" today May 24 TOO LATE TO MAKE A 30 DAY RESERVATION! Besides, I now have to send in the voucher and wait for them to call me back to make the reservation! WHAT A RIO OFF!

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KJBooth
Rosamond, US
Feb 23, 2011 11:07 pm EST
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The same thing happened to me but I bought the tickets. 6 of them as it was such a good deal. I have filed an "E" Mail complaint asking for my money back and now playing the waiting game. Never again will cheaptrips get another dime from me. They do have an occasional good deal, but their marketing by lying is a very bad thing.

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Ripped off Kat
Petersburg, US
Dec 02, 2010 3:24 am EST

Oh my gosh! They just keep on ripping people off. I purchased a life time VIP life time membership. I flushed my money down the toilet stool. You get nothing but ripped off. I wonder why they have not been prosecuted for this travel scam.

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8:04 pm EDT
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CheapTrips.com false ads

Do not purchase anything from this scam. They have an F rating from the BBB. I purchased a lifetime membership a few years ago. I have tried on a number of occassions to use tickets already purchased only to learn you have to book months in advance and then they never send out the certificates. I was told I could use tickets to fly my children to see me, only to learn later that I had to be on the flight! I was also told that I could use the 7 day resort package at ... only to go to the website and find no vacancies at any of the listed resorts. When I called cheap trips I was informed there are never any openings at "resortgetawaysforyou" and that it was best to use another option and pay 50% if the costs. This company should be closed and the owners should be investigated for fraud!

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I signed up for membership then I received a call and the lady I spoke to stated I would receive 4 round trip airflights for $99.00 plus tax. I was impressed due to the fact my daughter was graduating from Marine bootcamp on the 20th of November and I'm on a fixed income and really wanted to see her graduate. After about a week I called them and wa...

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CheapTrips.com VIP Membership

I purchase a Trip membership from Cheaptrips.com. 2 years ago (June 2007). At that time they sent me 2 coupons for myself and a friend. I asked at that time about additional charges. They called and made me an offer I couldn't refise. After sending all kinds of supporting documentation about how inexpensive their travel was, etc--I purchased the additionasl $200 upgrade to become a "VIP" member with a completely separate phone number to contact. When I attempted to book the flights, they gave all kinds of reasons that those "coupons" couldn't be used. Then they finally expired. Now when I try to log on to their website, I see that they are no longer in business. Since this was supposed to be a "lifetime" membership (and as I look in the mirror today--I am still alive), I feel as though I have been duped by this scam company. Any assistance I can receive from you to get my money back would be very much appreciated.

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Ripped off Kat
Petersburg, US
Dec 02, 2010 3:14 am EST

I purchased a lifetime VIP membership through cheap trips. I actvated 2 certificateS for free round trip airfare with the purchase of a 7 day resort stay. First I went to the site to book the reservations. The site did not work. It did not allow you to book reservations. I called the number on the site. I got a answering machine. Red Flag! How can you have a travel businesss without travel agents to answer the telephone. BEWARE PEOPLE DO NOT BUY A MEMBERSHIP TRAVEL PACKET THROUGH CHEAP TRIPS.ORG. A BIG RIP OFF! YOU WILL LOSE YOUR MONEY AND GET NOTHING IN RETURN.

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AlphA2010
Springfield, US
Jul 07, 2010 5:00 pm EDT

I paid for the VIP membership back in 2004 and never used it. The membership expired in 2007 and I just now (in 2010) noticed it. After reading all the negative comments about this site I'm glad I never got the chance/urge to use it although now I feel stupid for paying the $129 for the upgrade. By the way, this company has changed their website from Cheaptrips.com/aca to Cheap-trips.org; that's probably why no one can log in. Unless of course some other company now claims the Cheaptrips.com site and that's why the old company switched to Cheap-trips.org. Good luck to everyone who is trying to get their money back, but I wonder if the ACA can help, or BBB?

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Disgusted in Smithfield
Smithfield, US
Oct 23, 2009 2:09 pm EDT

I agree, cheap trips is a rip off. I've been waiting for my refund for 5 months. If you call that so called customer service number, all you get is the run around and a bunch of excuses as to why your refund has not been processed. Then they give you a specific date and time to call the refund manager (more crock!). You call him and it's the same old song, just a different tune!

Disgusted in Smithfield!

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Pahrump
Pahrump, US
Oct 12, 2009 4:59 pm EDT
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I also have a lifetime membership and can't get into the site. Is there a law sue against them pending, if so I want my money back.

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CheapTrips.com scam, excess phone calls

Here is the information so that you can file a real complaint against Cheaptrips.com.

Also, you can call their real home office numbe and get off their lists. Call them at [protected] and you can actually get off the list! This info is from the BBB, who rates them an "F".

Name: Cheaptrips.com
Phone: [protected]
Address: 1930 East Marlton Pike S-94
Cherry Hill, NJ 08003
File Open Date: June 2004
TOB Classification: Travel Agencies & Bureaus, Business Services (General), Vacation Certificates & Vouchers
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: ACA/Cheaptrips.com
Cheap Trips

Additional Phone Numbers
Tel: [protected]
Tel: [protected]
Additional Fax Numbers
Fax: [protected]

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Update by robert1234
Apr 08, 2009 2:38 pm EDT

Totally true

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Louisiana Consumer
Pineville, US
Apr 23, 2009 8:58 pm EDT

I fully agree with the negative comments about Cheaptrips. My experience began on Nov. 1, 2008 via telephone. After agreeing to a membership with assurance that I would receive a full refund if I changed my mind and returned the package in 30 days. I received the package Nov. 19, could not even log on to the website following the instructions in the package, and called Nov. 20 to receive instructions for the refund. I followed all the detailed instructions for the refund and waited the 2 billing cycles as requested. Needless to say, there was no refund. Telephone calls were non-productive--promises were made but no action was taken. Fortunately, I had kept a detailed list of names, dates, phone calls, and copies of all written material, including complaints from the online site. I found a complaint site with the following information:
Attorney General
Camden County Department of Health and Human Services
Consumer Protection/Weights and Measures
Jefferson House, Lakeland Road
P.O. Box 9
Blackwood, New Jersey [protected]
It was a tedious process but by following the instructions received by mail, I finally received a full refund on my charge card with the April, 2009 statement.
This company should not be allowed to remain in business with all the numerous complaints they have had. Someone should be responsible and accountable for shutting them down so they will stop taking advantage of the public.
Louisiana Consumer

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CheapTrips.com FAILURE TO REIMBURSE

THIS HAS BEEN GOING ON SINCE DEC. 2008. HAVE BEEN DEALING WITH SEVERAL PEOPLE.
MAIN PERSON IS CHRIS, WHO SUPPOSEDLY IS ITHE SUPERVISOR IN CHARGE OF ALL REIMBURSEMENTS. I HAVE A LIST OF ALL CONTACT WITH THIS PERSON, LAST PHONE CONTACT WITH HIM WAS ON [protected]. HE ASKED ME TO FAX HIM A LETTER FROM MY BANK, SHOWING THE OVER CHARGE, BANK DID SEND LETTER SAYING I WAS CHARGED TWICE ON 12-22-08 IN THE AMOUNT OF $109.85 EACH, TOTALLING $219.70. ONE CHARGE WAS REVERSED AND THE OTHER WAS NOT. FAXED THIS LETTER FROM MY BANK TO CHRIS AS HE ASKED. AND HAVE HAD NO RESPONSE FROM HIM SINCE THEN. HAVE BEEN CALLING DAILY SINCE THIS TIME, HE WILL NOT RETURN MY CALLS. ALL CUSTOMER SERVICE DOES IS TAKE MY NAME AND PHONE NUMBER AND SAY THEY WILL GIVE HIM THE MESSAGE, TO NO AVAIL. HAVE NOW FILLED OUT A DISPUTE FOM, FRAUD FORM, NON-FRAUD FORM, SCAM FORM, AND AN UNAUTHORIZED CHARGES FORM. WHAT ELSE CAN I DO? PLEASE HELP, AND THANK YOU FOR YOUR TIME. SINCERELY, TERESA CORNELL I MAY BE REACHED AT [protected] OR VIA EMAIL AT [protected]@yahoo.com

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lyloho
, US
Mar 01, 2011 11:33 pm EST

NEVER do business with cheaptrips! I have NEVER received one service or item of value with them. You will not get a phone call back when you call your Personal Travel Assistant to book a trip. To book it online yourself you will only get sent to a search engine you can reach without cheaptrips! You will never be able to access the pkgs. they tell you are yours to use or give away. NEVER cannot be stressed enough. Believe it! You will NEVER get any benefit from anything you buy from theml.

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Doug C.
Port Lambton, CA
Oct 07, 2009 4:01 pm EDT
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Avoid Cheap Trips at all costs, or it'll cost you. The offers they make over the phone sound too good to be true. Well guess what, they are. But the offer of a prompt refund plus getting to keep some of the coupons makes it sound low-risk. The offer I received in the mail was NOTHING like the offer made on the phone. This was in May 2009 and I'm still trying to get my $108.95 refund. I'm going to my Attorney General on Monday...

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maricia
, US
May 16, 2009 9:11 pm EDT

I too got ripped off by cheaptrips.I need to know how to file a formal complain against them.I withdrew my membership because I didn't receive anything in the mail.eg free plane tickets, etc.I was also told that they took off only one payment of $49 but instead they withdrew another $59.So not legal.
Any advise?
I can be reached at mboconnor2003@yahoo.com
Thank you.

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4:25 pm EST
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TO ALL WHO HAVE BEEN STUNG BY CHEAPTRIPS.COM HERE IS SOME INFORMATION THAT MAY HELP. You can file a consumer fraud report to the Office of the Attorney General for the state of new Jersey. They are now located at 1930 Marlton Pike East in Cherry Hill New Jersey. They are in the Marlton Executive Mewes and are building T. Good Luck

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CheapTrips.com daily phone messages left on home phone

I receive daily calls sometimes twice a day. How do I stop this insanity. I am registered on DNC List but they continue. How do I file a formal complaint?

I have called the ID number and a weak little guy tells me I have the wrong number and I tell them to stop or I will press charges for calling a DNC number. Then they say OK and the calls continue.

Edie Spencer
[protected]
[protected]@yahoo.com

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debra Briggs
lake mary, US
May 24, 2010 6:14 pm EDT
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They are FRAUDS!

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ASIFICANDISCLOSE
Phoenix, US
Jul 14, 2009 6:01 pm EDT

I have the same experience. I get a call from them daily. Its annoying. I have tried to follow the voice prompts, I have tried a BBB complaint, I have tried a DO NOT CALL REGISTRY complaint.. no results.

I guess we all need to go legal on these guys!

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madnesssokc
Oklahoma City, US
Jul 01, 2009 10:20 am EDT

They will not remove my number because I didn't ask them to the way she wanted me to ask...I am not taking Harassment anymore...anyone know a mean attorney...

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kcon
, US
Jun 09, 2009 2:45 am EDT

How do you get fid of these daily phone calls? I've been getting them also and I haven't found anything on the website to get off the calling list.

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mtndew
Jefferson, US
May 05, 2009 5:34 pm EDT

I called then today and asked to be on DNC list see if that work. I called [protected] and if you listen to phone recorder it said website is http://www.cheaptripsmember.com/member-login.php

i called the above number several times to get a human and not a machine.

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The dude
Hicksville, US
Feb 26, 2009 10:56 am EST

Hello, I used to work for a call center for cheaptrips.com And let me tell you it is a joke. It was an outbound call center consisting of a converted apartment with about 20 drug addicted teenagers out to say anything they can to make a fast buck. And the owner of the call center is just as bad. A dirrect quote from him..."We sell hopes and dreams, nothing more"

The reason you get so many calls is because you ended up on their marketing list in one way or another. Usually from take a survey to get a free iPod or many other things. The call center agents sit in a very small desks with several sheets of paper with leads on them (just like your name and number) and those numbers get called 3 times a day until someone answers. If no one answers they just keep getting called over and over. I have personally seen lead sheets over 2 years old with numbers on them that still get called.

My job was to make retention calls all day long to try and convince people to stay with the company. The whole point is to keep members money in the bank account as long as possible in order to earn as much interest as possible. I managed to stay there 3 weeks until I figured out what was going on and bailed out.

The manager on the call floor even advised the new reps to "check your morals at the door"

I hope this helps

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CheapTrips.com Fraudulent advertising

Contacted via phone and during the course of the sales pitch was told I would receive four free titckets for travel.
Upon receipt of the tickets, the only way the tickest could be used was if I also purchased a hotel package from a list of their choosing.
The date of my contact and payment to them for membership was 5 Nov 2008. i received the material for cheaptrip on or about 4 Dec 2008. After opening the mail on or about 8 Dec 2008, the above information was discovered. I contacted Cheap Trips via phone and informed them I was npt happy with their product. I was informed that I must write a letter requesting a refund on the account. I was then informewd since my membership became effective on 5 Nov 2008, I would not be able to receive a refund. I then informed them i would be contacting my States Attorney that they were operating a scam. I was told directly i would not receiving a refund because it was beyond the 30 day refund period. I was susequently informed to do what I want I wished

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Lewis
Narrows, US
Mar 12, 2009 4:27 pm EDT

I received the CheapTrips packet in the mail with the understanding that if I were not satisfied I could obtain a refund. I called them after looking over the information and was told again that I should send the materials back with a letter as to why I was not satisfied. I did this within the 30 days time frame (I was not informed of the 30 days time limit when I "purchased" the packet.) I then called and was told that it was "in processing" and I asked what the processing time was. I was told 30-60 days. I said they took the money out of my card immediately, but it takes 30-60 days to get a refund? That is the procedure I was told. This is following a pattern of other "victims" of this company. New Jersey Better Business Burea assured me that they had no complaints on this company at this time...amazing! I have not contacted the Federal Trade Commission or the Attorney General for their or this state yet, but I may well have to if things keep following their usual pattern. A class action suit might be in order. Things were misrepresented or left unmentioned that changed the offerings. Is this a fraud that spans many states? Has anyone in NJ not been affected by this?

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I purchased the Regular Package then Upgraded to the VIP Package like a trusting person but only to be had. The company changes their names and I have lost my $249. initial membership and also my $199. VIP Upgrade too. I purchased their plan in June 2008 for the basic and upgraded in August but NOW that I need my tickets this December 2008, I am OUT OF...

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CheapTrips.com Will not uphold money back guarantee

Purchased a membership on 4/25/08 and was told there was a 30-day money back guarantee.
Membership was a scam. I was told I would get 2 free airline tickets and a $100 gas card for just signing up. I asked if there was anything I would have to do for this and was told no. AReceived the membership with numerous strings attached, filling out surveys, buying things, giving information to other companies. Called to cancel (not worth it) and was told to mail all membership info back and did that within the 30 days. It has been four months and still no refund. After numerous calls to the company (where I have been lied to, laughed at and hung up on) I have just filed a complaint with the Camden County Consumer Protection. Stay away from this company!

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Angela 123
Lexington, US
Jul 16, 2009 12:52 pm EDT

i had the same problem, here is my story

My experience with Cheap Trips has not being a good one. I joined in January 2009, I received the package in February and once I looked through it, I realised that it was not entirely what I wanted. So I called to cancel my subscription and see what the steps are I should follow. (The people that answered when I called, were always nice, the guy said I must write a letter explaining why I want to cancel and then just send it back with the package). I did just that. I then called two weeks later to see if they received the package, they hadn’t, so I asked what do I do now, in case it got lost or something? They said, just write a letter and fax it through. I then called two days later to see if they received it, they had and said the money will be in my account in two weeks. I then called again after two weeks, and then they said the money should be there by 30-60 business days. So again I wait. After the 62nd day, I call again, and they said, sorry it should have been in, so they will redo it and it should be in my account in two weeks. I call again after that, and was told I have to wait for a supervisor to call me. I called again trying to get hold of the supervisor for about 2-3 weeks, and he eventually called me back, saying that I can’t get my money back because the parcel isn’t there and it’s past the 30 day money back period. I informed him, that I did all I was told to do, there’s nothing I can do about the lost package, and that I want my money back. He (Chris) then said I will not get my money back and that he doesn’t have time for this, good bye. I do not this is right and will never work through cheap trips again; they just take advantage and rip people off! I want my money back, it’s just the principal!

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I got scammed
pittsburgh, US
Jul 06, 2009 8:47 pm EDT

I too was guilable. I got the same run around regarding my refund. It was NOT how they explained it would work. I was told to send everything back. I did that. I called month after month to check up on my refund. I was told it would being processed and that I would receive my refund within 2 to 4 weeks. I than spoke with someone who told me that the refund has not been processed but he would but a rush on it and I could expect it within the next 2 to 4 weeks. When I still hadn't received it, I called only to be told that there was a problem with the refund and that they would have a supervisor call me. They would not connect me with a sup at that time, stating that all referrals to a sup would be responded by a sup. I missed the call but the sup left me a return number. After several games of phone tag I spoke with the sup who informed me that I was not due a refund because I hadn't requested the refund in writting eventhough I has follow the return policy as advised. I got angry and said some thing I shouldn't have and he hung up on me. Several weeks later I called back and spoke to the same sup who adviced me that I was entiled to a refund that that he has processed it a few days ago and that I should expect my refund in a few days. That was 3 weeks ago. Needless to say, I haven't received anything. Last week, I tryed to call several times but was told to leave a message. No one has gotten back to me yet. The lesson for me is, If it sounds to good to be true, it probably is untrue. This has been going on since 12/08.

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Toni Elliott
,
Oct 26, 2008 5:04 am EDT

I was another one of the misguided individuals who thought what they were saying was a good thing. I paid them $99.00 over the phone with my atm debit card. It only took me a couple of minutes to realize That something didn't sound right. So I looked them up on the net. And I found out about the scam. I was devestated. Yet, I was quick to act. Others aren't that lucky. I called my bank and talked to the fraud division. Luckily for me, they hadn't taken the money out of the bank yet. So they blocked my card and cancelled it. I have to go and get another one but it's a small price for stupidity on my part. In fact Cheaptrips called the next day at 6 am no less and said my card wasn't going through. I just had to laugh. So if anyone reads this, before you make any purchases on line check them out first. If they sound too good to be true more than likely they are.

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LEE
,
Oct 10, 2008 12:07 am EDT

the feds are now looking at them dont worry were going get them

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12:00 am EST

CheapTrips.com Scam - Thieves by Phone

This company has scammed me by phone promising to provide a free companion flight for my husband when we had to fly to a funeral. We had limited funds for the trip as it was, and the phone rep who called coerced me into paying over $200.00 for a special flight offer that I could use - to get a rebate, use certificates to get rebates off our flight, etc. He told me to call the support line on the website and talk to them and they would help me get my flight.

It was all a scam. There is no one who ever answers the phone. The flights on the website cost more than we can get them for through every other company.

They are a total scam - selling bogus memberships. No rebate certificates ever arrive - there are no instructions except how to supposedly get a rebate.

I think I may do a film about this company and its incredible ripoff.

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Sarah Haskins
Eagle River, US
Jan 20, 2011 10:45 pm EST

I also was scammed. I was told that I would receive 4 airline tickets and that the people I was to share them with did not have to live in the same state as I. I told the representive that I was sick with cancer and didn't know when or if I would use them. I was told that I was a life time member and an executive member. Was told that the people had to live in the same state as I. Never got to use the tickets because I was told that they had expired. How disappointed I was because I had invested a a lot of money. At one time, I told them not to call me anymore and that I was not going to give them anymore money. Today 1-20-11 I called, wanted to see about making a reservation for a motel. I had to go through sign on for membership to talk with someone to get a phone number for travel in regard for a motel reservation. No one answer the phone, was to leave a message. This is not the first time that I have called and never received a phone call back. Yes, I did received one call but in 2010, I was sick and didn't want to talk with no one. I never received a membership card, was given an ID# that was no good and wrong telephone numbers, the phone would ring twice than stop, no one would answer. THIS IS A BOGUS ORGANIZATION, JUST A RIP OFF. SOMETHING SHOULD BE DONE ABOUT THIS GROUP OF PEOPLE. They are taking advantage of people, they are no different then the ones that go around fixing homes for people that have lost through hurricanes, etc. I am a life time member of NOTHING. Maybe President Obama needs to see and hear about these complaints. One day soon Cheaptrips will have their day in court. THEY ARE CROOKS?

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Monica Marta
Fort Lauderdale, US
May 28, 2010 11:41 am EDT

I just received another call from one of their sales people. I asked her to email me their offer to check it out. Here it is:

AS A MEMBER OF OUR TRAVEL SERVICE acacheaptrips.com
HAS MADE SPECIAL ARRANGEMENTS TO OFFER YOU INCREDIBLE SAVINGS ON OUR 4 in 1 VACATION PACKAGE. FOR A LIMITED TIME YOU WILL RECEIVE
YOUR CHOICE OF A 3 DAY/ 2 NIGHT VACATION GETAWAY FOR 2(includes 2 r/t airfares plus hotel accommendations) CHOOSE LAS VEGAS, NV ORLANDO, FL
PUERTA VALLARTA, CANCUN, MEXICO( a list of 24 destinations) OR SUBSTITUTE FOR A 3or4 NIGHT ALL-INCLUSIVE CRUISE FOR 2(choose from a list of cruises, includes fabulous meals and shipboard entertainment) YOU GET AN 8 DAY/ 7 NIGHT RESORT CONDO STAY FOR UP TO 4 PEOPLE(choose from a list of over 25 destinations) ALSO 4 R/T AIRFARES TO ANY DESTINATION IN THE CONTINENTAL US, CANADA, CARIBBEAN, MEXICO AND HAWAII.
AND FINALLY A $100 FLIGHT REBATE

YOURS FOR JUST $99 w/30-DAY MONEY BACK GUARANTEE
FOR INQUIRY PLEASE CALL [protected] ASK FOR
HANNAH

If you read the advertisement carefully you can tell from the start it's a scam, very confusing and busy...They got me in 2005 for about $200.00 Never received their four FREE tickets, FREE CRUISE VOOUCHER or any of the other offers. But they did keep my money and never refunded one penny... WATCH OUT FOR THESE CROOKS!

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Teresa49
Detroit, US
Oct 08, 2009 2:27 pm EDT

My name is Teresa Brown and I live in Detroit, Michigan. I also have been scammed by Cheap Trips this year 2009. It all started in April, 2009. I got the phone call and went for it because I wanted to travel to North Carolina. I cancelled my membership because they never send me the correct corresspondence and they were very confusion during our discussions. They act like I was suppose to know the procedure. I was also sent the VIP form and still didn't get the answers to all my questions. So I decided to cancel in April 29, 2009. When I called they said we didn't receive your cancellation request until May 8, 2009. Today, October 8, 2009 I still have not received my refund for $59.99. They pacifially left a message to call Chris on October 8, 2009 btw. 10a.m. - 4p.m. to talk to Chris. I called this morning and Chris was unavailable. I called this afternoon and now he is sick and have left the building. A man name Scott is all into the scam. He's the one that answers the phone and makes you feel like you're just stupid. They are continually saying my refund has been done on July 29, 2009 to no avail not true at all. They even gave me a reference number they themselves created. It was never found on my banks end. I want my money back. I have been dealing with this for 5 months. Can you believe that? 5 months to receive $59.95. It only took them 2 days to take it out of my account. I will like to take them to the HALL OF SHAME here in Detroit. I will need other complaints to make this a media mess. My email address is uniquet@att.net. If there is any other means of getting our money please I 100 percent involved.

Teresa Brown
Detroit, MI
[protected]

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Mad in VT
Poultney, US
Jul 02, 2009 12:40 pm EDT

I have been trying for 4 months to get my money back. I sent their " information packet" back registered mail which cost me another $15.00 but at least I have records that it was done. How many complaints does it take to get action!
VT

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Sharon Mesaros
Hooversville, US
Jun 19, 2009 5:11 am EDT

I too was scammed by this so called cheaptrips in cherry Hill New Jersey. They told me my membership would be $9.95 charged to my checking account and then $69.95 at the end of 30 days. They also told me I could have 2 other free memberships for signing up. They charged my account $181.29 and over drew me which cost me another $60.00

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blanche
Albuquerque, US
Jun 04, 2009 5:22 pm EDT

I too have been cheated by cheaptrips, as iread all these complains it is similar to what i have gone through.I got alot of information, i am going to mail a complaint to attorney general in new jersey, hope that it help in refunding my money.
blanche vas, new mexico.

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marcia mcnish
Pembroke Park, US
Feb 19, 2009 3:30 pm EST

cheaptrips are professional crooks, i just wish i could catch them my mom got rip off also they promised her free tickets and a gas card for $1oo.00 when the so called package came nothing like that was enclosed, then they went back to her credit card took another $49.00 out saying it is a payment tor membership fee which you have the whole year to pay, yet the next month they took another $49.00 out, now it is a big problem to get the stupid customer services and get someone to talk to, i wish to god the f.b.i. could come down on their thievinging ### and put all of them behind bars time is hard and these thieves are prospering by going into people purses, thieves shall not prosper i am leaving them to god and leaving them to time, people beware

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mfrankie28
Bronx, US
Feb 18, 2009 9:59 am EST

it's so funny as soon as my boyfriend told me he had got this great deal from "Bob" for a pair of tickets from cheaptrips i knew something was up. The operator told him all he needed was a credit card to enroll him as a customer, BUT that no charges would be made on it, the information was just for verification purposes. Yeah right, my boyfriend thought he was smarter than "Bob" he gave the number of a non funded card so that even if they attempted to charge it there would be no funds available. Guess what cheaptrips did, they waited until the funds were available on the credit card and charged it days later after "Bob" spoke to my boyfriend. Little did they know that we would find out right away. This card is usually left at home for me, since we have a newborn i can't travel so i take care of our bills and things like that from home. So basically the first thing i did was so contact my credit card compnay. accourding to visa, cheaptrips made an authorization for the amount of $113.00. I explained to them that i never gave them authorization to make this charge. i am sure you know what visa told me, "you must contact the company and see if they will issue a refund if not a dispute must be made". So i did, i called cheaptrips so far from the day they charged me i have made a total of 15 calles. As of now i have spoken to "tom, Sherlly, Lisa etc... every single one of them have given me every excuse available. The last time i called they claimed, yes we received our papers back, yes we will issue a refund, yes, yes, yes. Bull@#%*, now cheaptrips claims it can take up to 30, to 60 days for my refund to clear on my billing cycle...but their charges go through in less than 1 minute... Here's the how the scam works, the object is to get you t ogive them your credit card info they will promise you some kind of free gift or ticket. then a one time fee, membership, what ever they can come up with.Then they will send you some type of paper which basically repeat all the information you all ready have about the availability for cheaper ticket purchases. When you do, if you do so decide not to continue with their services and want your money back, . Cheaptrips claimes that if you return the items sent to you within 30days of delivery the company will issue a refund on all charges. But heres the catch they prolong the "so call refund' so that if you are disputing the charges by the time the investigation is over you are no longer covered by your credit card company, Because we all know you have only 60 days. After this period you are held resposible for all charges and fees. Here is were i stand, still waiting its been 35 days and counting, i am furious that a company like this with so many complaints had yet to be shut down. My boyfriend and i are parents of a ten years old and a newborn whos just making 12 weeks. He is the only one working. This man works very hard for his money and for these people to go and take something that is not there for the taking is wrong. I swear what ever i have to do, to air this cheaptrips company i will, thats a promise...

a very made housewife
meria

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beverley murphy
Cambridge, CA
Nov 20, 2008 3:04 pm EST

how is this company still in bussiness.i was also skammed, i phone this company about 50 times.there sales people were very rude.or thay would hang up on me.i also found out they dont even have flights from canada.i paid my money and got nothing only a pin# and membership#.which was no good.

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abby
, US
Nov 18, 2008 1:49 pm EST

INSIDE SCOOP FROM A RELIABLE SOURCE

- They have a few different offices... one call center in Cherry Hill, an office in Denver, an Office in Sun Valley Idaho.. and a couple others. The Cherry Hill and Sun Valley offices are legit with addresses.

- The company isn't technically 100% a scam. But you're essentially paying a membership fee to use a Travelocity booking engine.

- They make their money by setting up impossible refund policy and deny refunding peoples money through technicalities they have set up in small print contracts with their lawyers.

- Whatever the salesman sold you on the phone... be very doubtful of receiving it. So the 4 free plane tickets, 85% off airfares, etc... whatever it is... not going to happen. Read the fine print... you might get a free ticket... after jumping through hoops in back and forth mail, but now in order to be eligible you're booking a room that's twice the cost.

- They are using an affiliate portal search engine made by travelocity.com. So any prices you get as a "member" when logged into an account at Cheaptrips are the exact same prices you'd receive from Travelocity.

- They get A LOT of people requesting their money back because their services aren't legit.. so they can only refund so much money at a time to keep under the radar.

Regarding the comment from a telemarketing employee above, regardless of if people responses have typos or not its no judge of their character. I've seen this company scam thousands and its horrible. Even if there are technicalities that lawyers carefully set in place regarding if your eligibility of a refund... its FALSE ADVERTISING at its best.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cheap trips is a scam. First they coerced me into a membership through false promises of another product. I think it was an I pod or something (I know I'm an idiot). Then they make you wait for a package for your password. Once I got the password I logged on discovered they really just forward you to reputable sites like orbitz for there good fares. I then...

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