Menu
CheapTickets.com
CheapTickets.com Customer Service Phone, Email, Contacts

CheapTickets.com
reviews & complaints

www.cheaptickets.com
www.cheaptickets.com

Learn how the rating is calculated

4.1 165 Reviews

CheapTickets.com Complaints Summary

7 Resolved
34 Unresolved
Our verdict: With CheapTickets.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for CheapTickets.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CheapTickets.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CheapTickets.com reviews & complaints 48

Filter reviews by rating
5
119 reviews
4
3 reviews
3
0 review
2
1 review
1
1 review
Sort by:

Newest CheapTickets.com reviews & complaints

ComplaintsBoard
W
5:20 pm EDT

CheapTickets.com hotel price guarantee not honored

Bad customer service. Book a hotel on cheaptickets.com and a few days later the price dropped significantly, on the same website. Requested price match through their Price Guarantee for refund and all customer service representatives said was that the booking does not qualify under price guarantee terms and conditions. When asked about the terms since the webpage link to tnc did not seem to work, they avoided and kept saying the review is final and implied that i should stop pursuing this. Cheaptickets has gown downhill so rapidly, i will not be using their service anymore!

Read full review of CheapTickets.com
Update by wfwoo
Oct 31, 2019 5:21 pm EDT

Bad customer service. Book a hotel on cheaptickets.com and a few days later the price dropped significantly, on the same website. Requested price match through their Price Guarantee for refund and all customer service representatives said was that the booking does not qualify under price guarantee terms and conditions. When asked about the terms since the webpage link to tnc did not seem to work, they avoided and kept saying the review is final and implied that i should stop pursuing this. Cheaptickets has gown downhill so rapidly, i will not be using their service anymore!

Hide full review
ComplaintsBoard
D
12:51 pm EDT

CheapTickets.com air tickets purchased which can be cancellable within 24 hours but unable to cancel due to technical glitch

CheapTickets.com did not honor the 24 hours cancellation rights as there was a technical glitch on their end after I did an online cancellation 3 times to cancel my flight. There were times to contact by phone but I didn't get through either even I called the Singapore Airlines to call to CheapTickets. I was forced to proceed with the flight which I didn't intend to. After the trip, I was trying to seek compensation, they seemed to ignore it. Do not go to CheapTickets.com which is not a reliable website.

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
A
10:30 am EST

CheapTickets.com bad customer service

Bad experience. By system error I got the wrong tickets So I tried to contact Cheap Tickets customer service to cancel within 24hrs but I received the worst, very rude. Instead, They were saying I should wait for the tickets to expire then they will be able to cancel so when they did II was not able to get any refund anymore.

Reference:
Itinerary #[protected]
AGENT: NT BOOKING REF: P5OZ53

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
C
9:58 pm EST

CheapTickets.com being stranded in barcelona spain

To whom this may concern;

I purchased tickets through CheapTickets from LAX to Barcelona Spain in December 2017 for October 2018.

On 10/15/2018, my fiancee and I experienced what can easily be termed a horrendous travel event. It began upon our arrival at the Barcelona Airport on October 15, 2018. We arrived a short time before 7 am for our 9:15 am flight to check our bags. We learned that we were not in the system which was unbelievable since our reservation were made December 4th, 2017. Our confirmation number, M2YY8T and our ticket numbers, 016-[protected] and 016-[protected]. We went to the Lufthansa counter and were told that there was no scheduled flight for 9:15 am. Despite showing the agent my confirmed flight on my mobile device, he insisted that the flight did not exist. We were told to call the original booking agency to resolve the issue. We called Cheap Tickets and spoke to Christine and then Wem ( both very helpful) and confirmed our flight information and submitted this to my mobile device. After a 25 minute wait, a supervisor for Lufthansa was summoned and directed us to the United Airlines counter. We were told that the alternate flight had no available seats. We returned to the Lufthansa counter and demanded a flight to the United States and demanded an explanation as to why we had a confirmed flight that was not scheduled. We were then told that the flight had been canceled due to safety concerns. At this point it is near the original boarding time so we request to be seated with the other passengers who were scheduled to board flight LH1809 to Munich. After a lengthy wait, we were given a second booking number and directed back to the United counter. Again we were told there were no available seats. We returned to Lufthansa to be directed to American Airlines for yet another declination due to a dull flight...not once but thrice. This entire ordeal transpired with a continuous 3 hours international mobile connection with a Cheap Ticket agent (Wem) trying to resolve this issue. Not to mention our 3 hour international phone bill. You can imagine our cost for this international call. We finally got a flight to Chicago O'Hare at 7 hours after our initial departure time on American Airlines. During this ordeal we had no form of sustenance and very little water. To make matters worse, after paying for premium economy seating we were seated rows apart in middle seats. Seat number 16B and 18E, behind the wing seats in the very back of the plane. We were not notified of a flight cancellation by email or text by Cheap Tickets. We weren't given compensatory seating that was paid for 10 months in advance. We were subjected to the inconvenience of being stranded in a foreign country with no means of communicating in local dialect, we both had to take compensatory employment penalties, and we were displaced from returning to our home through no fault of actions we did or did not take. I want to reiterate, plane tickets were purchased December 2017. There is also the inconvenience of a travel plan that was supposed to be 13 hours that actually totaled a little over 27 hours. In addition, we're in a long distance relationship. I purchased a $500 ticket to fly from Atlanta to Los Angeles (Southwest Flight 982, Confirmation # WICR9N) to accommodate my fiancé on this 12 hour trip. We paid extra money to choose seats of our choice. When I purchased our flights, only 2 other customers purchased airline tickets prior to us. How can this happen? This is totally unacceptable! We both travel enough to know that there are rights we have as passengers when we're inconvenienced through no fault of our own. We are highly disappointed in your customer service and the willingness to satisfy your customers on International grounds. This correspondence is to bring awareness to our frustration and allow agents and carriers involved to contact us so that a satisfactory resolution can brokered. We were told by Wem we would receive $150. This is an insult for what we've been through and the money we paid out for Byron's Southwest ticket, 3 hour international phone bill, and our additional cost to upgrade our seats. Timely attention to this matter is expected and will be most appreciated.
You can reach Byron at [protected] or Marlene at [protected]. We looking forward to a resolution asap.

Read full review of CheapTickets.com
Update by Chrishelle
Nov 11, 2018 9:59 pm EST

So not share our phone numbers.

Hide full review
ComplaintsBoard
B
11:54 pm EDT

CheapTickets.com hotel stay price match

I use your services all the time and I'm going over to customer however your prices are not always the best and I found a lower rate price for my trip for three nights at the Motel 6 in Scottsdale I called operators the gentleman told me that he would just need to verify the right so I gave him the coupon code fireworks for sale that Orbitz had was going on explain to him this is a code I used to get the rate event said that's fine sir we just need to verify it comedian holds about 15 minutes as I continue to hold them. Emmaline and stated that he sorry that he cannot honor it because I mean promo code I don't see how this is fair and I will only remain a loyal customer if this issue is resolved talking about $23 difference not a big deal but enough to make a customer satisfied

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
G
11:20 pm EDT

CheapTickets.com cheaptickets. sg under bcd holdings

i think your online bookings will only go well IF (big IF) you have no contingency plans on cancelling due to unforeseen circumstances.

I made a minor mistake in keying in the name of my friend, and quickly send in a change notification within 12 hours (less than that, probably within 4 hours). Unlike other websites where they will put in their terms and conditions before the user confirms, this bloody site doesn't state there is a high administrative fee if you want to change any details after it goes through.

Okay, painful lesson but what to do, sent it in. You would think a simple name change can be done without much hassle but NOOO... they said it cannot be done and I have to pay for a new ticket. I called Emirates directly and the staff promptly told me a name correction can be done for a $50 fee but I had to go through cheaptickets.sg to request for the change.

Incredulous BS; I asked the latter to cancel the ticket and the staff said that would cost me $375. He then told me that they would refund me the previous payment if I went ahead to buy a new ticket. He then sent me a payment bill, which overall looks like the price difference is cheaper than cancelling, so I went ahead, thinking all will be good.

I even called again to ensure that everything will be fine, and the next lady staff said yes, refund will happen in 45-60 days (which I thought was stupid anyway but no choice).

Today, I realised that NOT ONLY did cheaptickets.sg charged me for 2 (TWO) flight tickets (I only need ONE for my friend), Emirates also charged me on their end! I thought cheaptickets.sg would be the only one charging me and was a done deal, but no, they actually double charged me and it went through to my credit card!

It took 4 times to get through to their helpline and request that they refund me all my money that they wrongfully deducted off me. And the final lady staff still said it's not under her jurisdiction - she had to refer to her booking department, which is probably that same rotten guy whom I spoke with earlier.

I'm so pissed off that I have filed a dispute with my bank and re-booked via Expedia instead. Jeez man, what a load of publicized scammers. Seriously, people, don't be like me, read through all reviews before making your purchases.

NEVER use cheaptickets.sg EVER.

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
L
9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CheapTickets.com buying tickets and getting fees

Cheaptickets is gimmic to charge fees to your card and not actually booking your flight online. Then when you call in to customer service they give you a higher price for the what should be a discount online. They up the price to get you to pay more han what is advertised online. It's false advertising at best! This company should be closed down immediately!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
P
2:28 am EDT

CheapTickets.com definitely a scam

Please stay away from this store, they are not to be trusted! Cheap Tickets is a bad site, they stole my money and there's nothing I can do to get my money back. I have already spoken with them so many times but they simply didn't care.
After I paid I didn't receive any confirmations and also didn't get my ticket so I contacted them to ask what was going on and they said that they did not had any reservation under my name. But they took my money! They even denied that and claimed they never charged me! This is a scam, please beware and don't book with Cheap Tickets!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
A
7:57 am EDT

CheapTickets.com fees

I booked a flight with CheapTickets and had a terrible experience. The worst thing about this site is that they have many hidden fees and most extra services cost additional money. There is no information about that on their website, and you get to know about these fee only when you really need something. I made a mistake and asked them to fix it and was told that I need to pay! Then I thought that it was better just to cancel my booking and there was another surprise - that also cost money!
Their rep said that all the information was on their website and everyone was able to check it. Well, I checked and found nothing! I paid for cancellation because I thought that it was better to get rid of them as soon as possible to avoid any possible fees. I will not use this site!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
H
6:19 am EST

CheapTickets.com this cheap tickets is nothing but scam!!

I am extremely disappointed with Cheap Tickets! I bought a plane ticket via their website and their rep said that I'll get my ticket via email. I waited for several days and there was no sign of my ticket.
I contacted Cheap Tickets and their rep said that ticket was sent to me and told me to check spam mail. I checked everything and gave them few extra day and nothing!
Then I asked them to cancel my flight and they said that there was no way to do that. They said they were only able to change date for additional payment and that's all. Never again!
This Cheap Tickets is nothing but scam, do not book with them!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
S
2:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CheapTickets.com change tickets

On Dec. 5, 2016 I called Cheap tickets to change 2 round trip tickets from FAT to PDX, from Jan. 3 – 7, 2017 to Feb. 10 – 13, 2017. I read on your web-site that there would be a $125 fee for each ticket and I was willing to pay $250 for the change. The first person I spoke with was very difficult to understand but he did confirm the $125 change fee. I was then transferred to a woman who proposed the Feb. 10th flight to PDX, stated that the fee would be $250 for the two tickets and that they were not changeable or refundable, and I had to book this departure flight before she could book the return flight. After I agreed to book the flight she told me that the return flight would be $204 for each ticket because Alaska Air would not allow round trip tickets to be changed as round trip tickets but had to be booked as one-way. At this point I was told my original flights were no longer available, that I would be billed $250 for the departure flights, and if we wanted to return home from PDX it would be an additional $409.
I was mislead, then had a gun put to my head and left with no choice. The original flights cost me $612 and our new flights cost me $659.
As of this writing we will no longer due business with either Cheaptickets or Alaska Airlines.

Contemptuously,

Read full review of CheapTickets.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lion Trasking
, US
Jan 31, 2017 2:39 pm EST

I always use this service to get cheap flights https://lowcost.club/ . And with it I have never had any problems. Morever, it's the cheapest engine I've ever used. It's without any extra effort to find a flight you need. Try to use it too. Take care

ComplaintsBoard
D
3:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapTickets.com error on booking side

Hi, I booked a ticket for 10th April from Boston to New Delhi and back on the 17th. The lady confirmed the ticket for these dates, booked, money went from my account. After few hours, I got the internary by email for 7th April from Boston to to Delhi and back on 17th. I have no idea how she managed 7th of April. The call was made at 10.55 am on 16th August 2012. Later I called and I was on hold for long and the total call took 1 hr 35 min wasting my money and time. And then someone said they will change the ticket with 310 dollars worth. Why should I pay for someone else's fault. You can trace the original call at 10.55 am on 16th August 2012. The call was from my cell [protected]. So, now if I want to travel on my travel dates I will have to pay for some one else's fault. Or else, I have to disturb my schedule. Absolutely no sense. I want you to take serious action on this and compensate.

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
X
11:19 am EST

CheapTickets.com no refund for bad hotel experience

I checked into my hotel in LA paid for through CheapTickets.com. When I got to my room I noticed no Electrical outlets. I have a spinal implant with a remote that requires charging. I went to the desk to ask for another room with outlets and they told me the rooms were all the same. I asked for a refund and they told me I had to get it through CheapTickets.com. I went outside to call CheapTickets.com and they called the front desk. The told me that the hotel said there was an electrical outlet underneath/behind the bed and that I could "crawl under the bed to plug something in". I told Cheaptickets that I was handicapped and could not bend or crawl. They basically told me they would not refund since the Hotel would not approve. They refused to give credit for another hotel or anything! I went back to pack my things and check out and noticed that my belongings had been gone through. I reported this to the front desk and they just laughed. No Assistance from Cheap Tickets.com - don't book through them!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
L
6:30 pm EST

CheapTickets.com false advertising and unable to do what they said

I booked a flight for 9 seats through an agent from CheapTickets.com on the phone 3/10/2011 with their advertised price of 339.30. I received an e-mail confirmation and a confirmation number. In that e-mail confirmation it specifically said, and I am coping and pasteing the exact line...

"Your flight is confirmed. The airline will assign seats at check-in or you may choose seats."

On the next morning, I logged into my account with them and clicked on "My Trips" only to get a response that I had none. I called and was told that the reservation was cancelled. I went through chain of command all the way to manager. They ended up telling me that I would have to write a letter to their customer relations department for any further communication.The bottom line was that they falsely advertised the price and they could not honor it. The language in the e-mail of the flight confirmation should have been enough for them to honor the price they advertised. Please be aware of these practices...

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
G
7:02 pm EST

CheapTickets.com bad service

During the past year my companion and I have been touring Europe in preparation of writing a cheap travel guide. Planning our return trip home to the USA we booked 2 tickets from Madrid Spain to Cancun Mexico on Cheaptickets.com flying Air Europa. Air Europa's published baggage fees are as follows: 1 50lb bag per person with 1 carry on and 1 personal item. The first additional bag weighing no more than 50lbs is 60 Euros ($80 American). Upon arriving at the airport we were informed that Air Europa would not be the airline we had agreed to fly on and we would be traveling on an Iberworld flight. However the baggage fees for Iberworld are far different than Air Europa's. Iberworld has a strict 1 bag only policy per person with no additional bag options. Their policy for anything over 50lbs is 10 Euros per kilo. Since my companion and I had a total of 4 checkable bags 2 computer bags and 2 carry ons our excess baggage fees were 580 Euros. Unable to reason with Iberworld because they claim it was Cheaptickets responsibility to inform us of the changes they refused to budge on the prices or honor the agreement we entered with Cheaptickets.com. Needless to say we paid the fees however they drained our bank accounts because 580 Euros is like $800 American. We are now stuck in Cancun Mexico because we cannot afford to pay for transportation out of the country. Having only $12 left in our joint account we are unable to purchase anything. We are 48 hours without food and only a prepaid room until Tuesday. Also we face possible jail time because begging/pan handling in Mexico is illegal, however starving and being homeless in Mexico is not an option either. I have repeatedly contacted Cheaptickets.com in hopes that they would do something like send a food voucher to one of their partner hotels restaurant but they have neglected to do anything stating they are waiting to talk to a supervisor. I'm very scared and have contemplated suicide as has my companion. If we had family to turn to for money we would but as it is we both come from very poor backgrounds and this trip was a lifelong dream perfectly planned out. However we are now in dire straights. I guess I only write this complaint in case something happens to us I'd like a record to demonstrate that I did in deed reach out for help.

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
R
8:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CheapTickets.com scam

Two months ago Cheaptickets offered me an up0grade on my lifetime membership and offered discounted airline tickets, hotels, and a cruise.
They charged my credit card $108 .They said the packet would be delivered to me within two weeks. I called them at least five times within the past two months to find out where my travel packet was. They gave me the run around. First, they said the packet was on its way; the second time they said it would take an additional two weeks; the third time they said there were errors in their documents but I should receive the packet by the end of June; the fourth time they said they had the wrong address; and the fifth time they again said it was on its way. The company is in New Jersey and I live in Maryland, it shouldn't take a week to get mail delivered! The company is made up of scam artist who are out to get your money. Con't trust them at all! They are made up of liars and cheats.Alos their customer reps are rude and agrue with customers.

Read full review of CheapTickets.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
1:04 pm EDT

CheapTickets.com this company is very unprofessional and unethcal

This company, is very unprofessional, unethcal and surely does not care to resolve any mistakes that they make with the customer. They are rude and unethical, even when they make a mistake. The canceled our tickets did not care about their mistake, or want to recognize, in addition they all had diffrent information, were combative and basically blew us off like we di not matter as clienst. In addition, they supposely made an attempt to verify information to our credit card company, but, they never called just attempted, but did not hesitate to charge our credit card a $20 fee to our credit card. In addition, they do not have a 1800 number for customer compliants, only a PO BOX, what! I will be writing to their company, and making sure everyone knows via every avenue I can media included, how CHEAP TICKETS, only wants money, does not care about servicing their so called customers.

Read full review of CheapTickets.com and 1 comment
Hide full review
1 comment
Add a comment
K
K
kenzxdaddy
Houston, US
Feb 23, 2013 5:25 pm EST

I agree and will never use cheap tickets again. I have not even taken my vacation yet.
They billed me twice for airfare.
Once through United and once through delta. I guess they found a cheaper rate so changed it to save money.

So they billed me twice for 1920.00 dollars each time

I
have 1800 credit left after the first charge. The second charge made me 108.00 dollars over my limit. The denied they made a mistake, denied they ever billed united on my card.

it was the exact amout and only 2 minutes later. I only used them and never gave my card to any other travel site.

I went to get gas on my way to work and my card was denied.

I knew i had 1800 limit left so what gives.

After 3 hours of calling cheap tickets who told me to call united who told me to call the bank who told me to call cheap tickets and so on and so on. I finally got it worked out and got gas and was late to work Discover card is who corrected the mistake for them not cheap tickets
I then called cheap tickets to complain and the represenative told me there was nothing she was going to do to help me.
I said fine Ill blog you guys and let everyone know about this and she said! quote "ok your not the only customer we have". WOW! Im taking my trip because its to late to book someone else and to expensive to cancel but will never use CHEAP TICKETS. COM again.

ComplaintsBoard
S
7:06 am EDT

CheapTickets.com avoid cheap tickets at all costs, you will be sorry

Be very careful when booking with cheap tickets online. their system billed me twice for the exact same person flying twice on the exact same date and time. when contacted to refund the duplicate they refused saying both tickets were used.impossible, it was the same person, same name and same time.they refuse to take responsibility for their system.their response was contact the airline for a refund even though cheap tickets billed my credit card. after a year, yes 1 year of haggling with cheap tickets, the airline re-imbursed me the double charged amount. cheap tickets would take no responsibility, nor compensate me for wasting my time. I had great success with other online airline ticket sites. avoid cheap tickets at all costs, you will be sorry!

Read full review of CheapTickets.com
Hide full review
ComplaintsBoard
A
7:55 am EDT

CheapTickets.com bad service

TLG*GREATFN they charged my account for the past few months. I have been paying $13.99 every month ever since I bought airline tickets online from cheaptickets.com. I didn't figure it out till I checked my account online this month. When i called the TLG*GREATFN "company" their stand by associates were acting like it is a legit company with an actually purpose. They also asked if i want to cancel my account! WHAT ACCOUNT i did not sign up for any scams so therefore i don't have an account! I didn't order a service from them for them to be charging me $13.99 for about 5 months. Now that is what I the companies your giving business to you are selling you out! That is not right and I think this company should be sued by everyone it is hurting!

Read full review of CheapTickets.com and 3 comments
Hide full review
3 comments
Add a comment
Valerie
Valerie
, US
Oct 17, 2008 8:00 am EDT

I bought a ticket for my son through Cheaptickets.com and my son had the worst time in traveling, first the Egypt airlines flight from Beirut to Egypt was at 12.45Pm they changed the time to 9 Pm so he had to wait at airport from 10Am to 9PM, then at Cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for his checked in luggage, he had to search for them and take his bags by himself to the right place and made him pay 150 Euros for travel changes, they told him that he has to contact ticket provider for these problems, I contacted Cheaptickets customer services but they said that they might not be able to do anything but the'll try?this was the first and last time that i take a ticket thru Cheaptickets.com and i will make sure to tell everyone about his ordeal because it was really a hell time and no one can explain it but himself, so here i am writing so everyone knows what to expect at some airports.

O
O
Orbitz
Chicao, Illinois, US
May 10, 2010 11:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Alexander:

Alexander, I am contacting you from CheapTickets Customer Relations. If you could e-mail me your CheapTickets record locator to customerrelations@CheapTickets.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.

Thanks,

Lynn
CheapTickets Customer Relations
Chicago, IL

A
A
angercheapticketscustomer
Bellevue, US
May 01, 2010 1:25 pm EDT

Cheapticket.com has the worst customer service. They will take your money and waive all responsibility when things do not work out.

I booked ticket with cheapticket, they canceled, and i have to rebook last minute pay 2200$ more to get comparable ticket not mention 4hours on saturday trying to fix it.

Cheapticket's only defense was we got lawyers and you little consumers can't do anything

ComplaintsBoard
L
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapTickets.com misrepresented airline tickets

Cheaptickets readily took my money for a flight that had no seats.
>we were left standing at the gate at midnight at lax as the plane pulled away without us.
Cheaptickets offered a medley of double talk re our "riddle" ticket being confirmed, but the airline not offering "confirmed seats" at the time of sale.
Cheaptickets refuses to own up to the fact that they sold me tickets for which there were no seats...What good does that do us ?...If i wanted to fly standby, i would have done that from the beginning...Why the h don't they tell people up front that there may no be seats and we can decide weather or not to proceed or move on to some other arrangements...Like i have done from now on..Never use cheaptickets or their mother company orbitz ever again.

Read full review of CheapTickets.com
Hide full review

CheapTickets.com Customer Reviews Overview

CheapTickets.com is an online travel agency that provides a platform for users to book a variety of travel services. These include airline tickets, hotel reservations, rental cars, and vacation packages. The website also offers event tickets and cruises. Customers can search and compare prices to find options that suit their travel needs and budget. The site features various travel deals and promotions. CheapTickets.com aims to cater to budget-conscious travelers looking for affordable travel options.

CheapTickets.com In-depth Review

In summary: CheapTickets.com offers a user-friendly platform with competitive pricing and a wide selection of travel services. While the website's usability and design are commendable, and the booking process is straightforward, the customer service experience and transparency regarding fees could be improved. The site provides a variety of options for flights, accommodations, and additional services, making it a convenient one-stop-shop for travelers. However, users should be aware of the cancellation and refund policies before making a purchase.

Website Usability and Design: The website is easy to navigate with a clean and intuitive interface. The visual appeal is standard, with no clutter, allowing users to focus on finding the best deals. Mobile responsiveness is also taken into account, ensuring a seamless experience across different devices.

Booking Process: The search functionality is robust, offering various filters to narrow down options. Booking is a breeze with a straightforward step-by-step process. Payment options are diverse, and security measures are in place to protect user information.

Pricing and Value for Money: CheapTickets.com often provides competitive ticket prices when compared to other travel sites. Deals and discounts are regularly available, though users should be mindful of any hidden fees and seek clarity on total costs for complete transparency.

Customer Service: Responsiveness can vary, with some users reporting delays in communication. The staff's knowledge and helpfulness are generally adequate, but the resolution of issues sometimes lacks efficiency, which could be an area for improvement.

Selection of Services: The site offers a broad selection of airlines and destinations, as well as accommodation options to suit different budgets. Additional services like car rentals and event tickets are also available, adding value for travelers looking for a comprehensive booking experience.

User Reviews and Testimonials: Customer satisfaction levels on the site are mixed, with some users reporting positive experiences and others encountering challenges. The reliability of reviews appears consistent, but it's advisable to read multiple reviews to get a balanced understanding of the service.

Cancellation and Refund Policies: The clarity of terms around cancellations and refunds could be improved. While the process is outlined on the website, some users have found it less straightforward in practice. Timeliness of refunds is also a concern for some customers.

Loyalty Programs and Benefits: CheapTickets.com offers a rewards program where users can earn points on bookings. Details on eligibility and enrollment are accessible, and perks include potential upgrades and exclusive offers.

Travel Resources and Tools: The site provides useful travel guides and tips for various destinations. Price alerts and updates can help users snag deals, and the mobile app features make it convenient to manage bookings on the go.

Accessibility and Inclusivity: The website offers support for customers with disabilities, though specific details are not highlighted. Multilingual support is available, which is beneficial for non-English speakers, and the site seems to cater to family-friendly services.

Environmental and Social Responsibility: There is limited information available regarding CheapTickets.com's sustainable practices, ethical partnerships, or community involvement. Users interested in these aspects may need to conduct further research.

Overall Experience: CheapTickets.com stands out for its user-friendly interface and competitive pricing. However, it falls short in customer service and transparency regarding additional fees. When compared to competitors, it offers a comparable range of services and deals. Final recommendations would be to use the site for its good selection and prices, but to approach with caution regarding policies and customer support.

How to file a complaint about CheapTickets.com?

Here is a guide on how to file a complaint against CheapTickets.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with CheapTickets.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with CheapTickets.com. Include key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against CheapTickets.com on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CheapTickets.com contacts

Website

www.cheaptickets.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CheapTickets.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CheapTickets.com Customer Service. Initial CheapTickets.com complaints should be directed to their team directly. You can find contact details for CheapTickets.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CheapTickets.com. Discuss the issues you have had with CheapTickets.com and work with their customer service team to find a resolution.