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3.0 560 Reviews

CheapOair Complaints Summary

277 Resolved
282 Unresolved
Our verdict: While CheapOair has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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11:26 pm EST
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CheapOair very misleading, hidden charges and terrible customer service

I searched all around for a good deal on a hotel for 3 nights. I found such a great deal on cheapoair.com & was happy to see that it was refundable up until the day before my stay. Well got it all booked and realized (too late) that they charged me $85 in taxes & "govt" fees! That was more than the cost of 1 night in the hotel. Extremely sneaky, but I should have been checking closer.
Then I found out that I wouldn't be able to stay at the hotel after all. Good thing it there was the option to cancel at no charge. WRONG! I called to cancel and they told me that there is a processing fee for canceling of $35 and a service charge of $50. Are you kidding me? I saw nothing about these fees anywhere on the page while I was booking. (That was the one thing I was paying very close attention to) I tried to tell them this & they wouldn't budge. I asked to talk to a supervisor & was basically told too bad, you have to pay it.
The other upsetting thing was trying to get through to this place to cancel in the first place. I spent a 1/2 hour on hold & had to give up. Tried again & finally got through after 45 minutes! Then was placed on and off hold for 20 minutes while they worked on pulling up my info. Their phone lines were crappy so it was very hard to hear, plus we had a serious language barrier to deal with.
Please stay far away from this site!

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Update by april smith
Feb 23, 2009 9:20 pm EST

To Rcustsupport :
If you took the time to read my complaint, you would know that it is for a hotel booking not a airline ticket. Your response does not apply to my situation.

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Nancy
, US
Feb 12, 2009 1:56 pm EST

I feel your pain. I paid $60 for insurance in case I had to cancel, plus all the fees you mentioned. I ended up cancelling through the airline. This was after I was on hold for 45 min. only to be told my ticket was nonrefundable and to call another number about the insurance. Anyway, next time I'm going through the airlines directly like I always do.

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7:18 pm EST
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CheapOair excessive service charges, horrible customer services, and deceiving customers' review board

After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, Renee Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

My conclusion of this cheapoair.com is that it is a many fraudulent facets traveling web agency. Stay far away!

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npr
Farge, US
Mar 24, 2010 9:31 am EDT

I have also had similar experience. They cheated us not only charging excessive fees and also lying to me while I was on the phone with them that the tickets they were offering were indeed the last tickets, when infact there were many tickets available online for cheaper fare. They never gave me a break down of the airfare they were charging me and made me believe that the entire cost was just towards the airfare. I filed a complaint with my american express credit card. Stay very very far away from this website.

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god911
, JP
Feb 19, 2009 7:32 pm EST

First, I like to thank Ms. HannahMontana for holding the justice for me regarding the right of "client confidentiality" between Rcustsupport (Renee Andrews) and I.

Secondly, as you all can read from Cheapoair.com manager, Renee Andrews' above two postings, which supposed to be confidentiality between she and I. Renee was trying very hard to improve Cheapoair.com image by resolving my complaint against it on many websites. As soon as my complaint was seen on many complaint websites on February 9, she emailed me immediately and explained the original $65.00 out of $74.00 had been credited to my credit card. I did realize the fact, but my complaint was no longer about the price dropped reimbursement, which was credited to my account the next day on Jan 6. It was about Cheapoair.com "Excessive service charges, horrible customer services, and deceiving customers' review board".

Renee had never explained to me about that $124.00 under the title of "taxes and fees", in addition to my round trip fare charge of $1344.30, which appeared on Jan. 5 on my American Express credit card statement before my complaint posting. However, she did try her best to communicate with me on February 12, about the reason for the excessive service charge as she already posted above as one of her comments. So, I am just here to keep my promise to her and confirm that Renee did refund me that $124.00 Cheapoair charged under the title of "taxes and fees" on my credit card. And she also reimbursed me that $9.00, which was a myth to my when cheapoair insisted gave back only $65.00 out of $74.00 on Jan. 5.

I do appreciate Renee is trying making every effort to improve Cheapoair's image and business practice. I honestly think Cheapoair needs more than Renee to change the whole company's image and customer service manners, in order not to spend time and effort to delete all the negative reviews and post only positive ones on their review board.

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HannahMontana
Quebec, CA
Feb 16, 2009 1:42 pm EST

Rcustsupport, do you know what "client confidentiality" means? I suggest keeping your messages, that are directly entirely to Yoko, in e-mails. Not posting them on a public website.

And yes, there is a difference between a customer recounting whatever poor customer service she was treated with either BEFORE or AFTER her experience with you, and the service provider posting the customers business in a forum.

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11:30 pm EST
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CheapOair fraudulent prices

Continuous Lies. Prices quoted online are NOT available. The site lets you "book" that price, then you receive an email hours later claming that that price is not available and has increased. YOu either have to buy the increase, or you can cancel for a fee. You cannot escape paying something, and it's definitely not what was adcertised. Customer service is terrible, tried to say that it was twice the price online, another rep had me on hold for over 40 minutes with not a word to me. STAY AWAY!

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:40 am EDT

CheapOair uses 3rd party software and feed to display fares on over 300 Airlines, 75, 000 Hotels, and 35 Car Rental cos., We use best industry practices to display fares based on the most current data supplied by the GDS's - Global Distribution Systems. The Airlines load their fares on ATPCO, from where the GDS's access these fares and supply to us and other Online Travel Agencies. There is approximately 10-15% chance of the fare not being available which is Industry standard, all major Online agencies have the same policy. This is also due to cached data and not real time data provided to us by the GDS's. We make best efforts to minimize these by reducing our SOLD OUT issues but we are totally dependent on 3rd parties for this information. We regret this and apologize for the in-convenience".

There are several low budget airlines who do not keep their availability updated as quickly as some major carriers. The airlines can take upto 24hour to either accept or deny a reservation, this is out of CheapOair.com control, but we try very hard to accommodate our customers with other options. The fee should of been refunded, not really sure why it was not.

randrews@cheapoair.com
[protected]

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:30 am EDT

Often airlines have code share flights, all this information is clearly documented on the reservation that the airline maybe American but operated by Alaska. Baggage alerts are also displayed on our website. Virgin America does not have baggage agreements with other carriers, therefore you must claim your luggage, but it is posted on the website.

All information should be reviewed by the customer immediately, once the booking is completed and several days go by, all new charges for the new dates, or times have to be paid. I do apologize that when customers do not review the reservation when it is displayed on the website prior to "submitting", and the final result is an additional expense.

Also, we suggest you contact the airlines 24-48 hours prior to reconfirm your flights, this will only help if information is not clear, and will prevent delays at the airport.

randrews@cheapoair.com
[protected]

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KAS
, US
Feb 16, 2009 8:32 pm EST

We had the misfortune of using them this weekend for a trip from Seattle to LA without checking them out first. What a mistake. First of all they didn't give us the flight we had requested, and when we noticed it & called, they wouldn't fix it without us paying $400 in fees. That was after I spent 20-30 minutes on hold for customer service. Then when I acquiesced, and agreed to the fees they stated that there were no seats available on the flights we wanted. I ended up so mad that I went and bought 2 one way tickets to replace that leg directly from the Virgin America instead of trying to find another flight through CheapO. Virgin also gave us the flight and seating we were looking for. Then guess what happened on the return leg? We get to LAX for the return trip with American Airlines. While trying to check in we discover that CheapOAir.com's print out was wrong. It said American Airlines in big print, but we were really booked on Alaska. So we had to pickup all our luggage, make our way from Terminal 5 to Terminal 3. I will say the the people at Alaska Air were great, but I will never use CheapOAir again. I am still kicking myself in the rear for not taking 5 minutes to check them (Cheapoair) out first. I'm so mad I also put CheapOAir.com in my block list on my firewall. No one in this household will be going to that site again.

Best advice - STAY AWAY FROM CHEAPOAIR.COM!

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10:38 pm EST
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CheapOair billing/cancellation policy

Booked hotel on 12/16 for 12/19 & 20
Snowed out on 12/18;
Tried to cancel and after over an hour on hold I find I needed to cancel within 8 hours of booking or there is a one night + service fees charge.

Outrageous!

Don't do business with these people

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3:03 pm EST
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CheapOair wrong return flight twice

I did a search for a round trip flight departing nashville going to boston leaving the 9th of dec. Returning on the 10th. Somehow I booked this flight (In the search results mind you, not sure why it was returning flights on the 16th) and it was wrong. I did not know this as I expected my search results to only return flight on my specific days so I booked it. Then I called the customer service hotline on dec. 3rd to change it and told the lady (Irene foxworthy) that there was a mistake, returning on the 16th of dec. Doesn't do me any good. I need to back in nashville on the 10th! She made me send her an email saying I cancelled the first flight and then she re-booked me another flight for the 16th! I had just told her the 10th and she re-booked for the exact day that I was changing my flight for. And the price was hundreds of dollars more... I spent 25.00 to cancel the first reservation and 488.00 to rebook another flight that was wrong! This is unacceptable and now I am going to have to book another flight (A one way home to nashville) but there is no way that I will use cheap-o-air ever again and I will spread the word to my colleagues never to use the website as they are a bunch of idiots working in there. Irene verbally confimred the 10th return date and when I got the confimation via email later, it was wrong. This is totally unacceptable and the website's ignorance is going to cost me about 500.00 more than if I had just used orbitz which I usually do.

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12:58 pm EST
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CheapOair charges at airport

When I arrived at the airport on 12/1 the agent told me I still owed 15.50, they stated that they were underpaid for the flight. I needed to pay before I could get on the flight. I also noted a random 10.00 charge on my credit card, it seems that Cheapoair directs you to a coupon company who charges you 10.00 to get 10.00 off of your flight price. This company is shady.I have been flying for over 30 years and never had this happen. I've used several internet companies to book my flights and have never had a problem until now. I will never use Cheapoair again.

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6:59 pm EST
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CheapOair poor service & lying agents

I booked flights on CheapOair in May, the airling cancelled the flights June 29 but CheapOair never told me. Their web sight still shows me booked on those flights.

When I called Customer Service the agent said they just learned of the cancellation and sent me an email. This is a lie. It takes an hour on hold to reach a person and then they either lie or don't know what to do.

Don't even think of using CheapOair.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:36 am EDT

The names of these agents are not employees of CheapOair.com so really not sure who he spoke with. If the problem above resulted in 800.00 mistake, I am assuming it could not of been such a simple question. If CheapOair.com was responsible for the error we will gladly fix the problem

I do apologize for the delays in answering our phones, we have since increased our staff to provide more efficient service.

randrews@cheapoair.com
[protected]

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brandon biddle
,
Dec 02, 2008 5:15 pm EST

worst mistake ever made!

and it was an 800$ mistake!

on hold for minimum of 1 hour and once you get someone there name is sharif, or dirka, or laktim, or haji.and dont know what the hell they are doing.i ask the most simple question and i get put on hold for 25 minutes.i started yelling at one guy telling him i wanted to talk to a manager and he was telling me to watch my language, the only thing is that i wasnt cussing.

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5:12 pm EST
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CheapOair bad customer service/lies/

I ordered 4 tickets to Morocco for my wife and two daughters. Three weeks later I get an email that there is a problem with my reservation.
I called and the first rep hung up on me. When the second rep answered, I asked for her name and she hung up on me. The third time I spoke
with someone who spoke English that I could understand and they told me "Royal Air Maroc and Delta Airlines would not be a partner on the
flight as offered and one leg of my trip was cancelled and they would not refund the cancelled part. They said they would work on it and call me back. When they called back, I was told Delta cancelled the departing flight. I called Delta and found out Cheapoair was lying. If Cheapoair offers a price for airline travel(I paid $4800), they should honor it. Also, who is watching out for the air travelers. We are left to the mercy of sleazy operators with no place to complain except
an internet forum. I will never use cheapoair again-it's not worth the aggravation.

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2:13 pm EST
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CheapOair unauthorized charges

Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

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12:55 pm EST
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CheapOair sold non-existing flight

Back in March we bought tickets to Mazatlan, MX... Leave Orlando Nov. 3, 2008 return Nov 10, 2008. Cheapotickets.com had booked us on US Airways going to Mazatlan and Aeromexico return to Orlando. In May I decided to check my flights to see if any had been cancelled or times changed. US Airways flights were OK, but Aeromexico had no record of our flight and our flight #, and times did not match any of their flights. We tried to call C-tickets at first they didn't answer, when they finally did they insisted the flights were good, although Aeromex. Said no. When I would insist they were wrong and that they do something to fix it, I would be cut off. This happened at least 5 times. I called US Airways to see if they could help. The Service Lady at USA was great she worked an hour and got us a return flight, although we had to come home a day earlier. She also called our credit card company to make sure we got the same price and money was paid to the right carrier. Beware of Cheapoair, rip off. Had I not checked, we would have been stuck in Mexico, trying to find flight home.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:23 am EDT

Our airline computer system cannot sell "bogus" flights. The flight information and schedules are provided to us by the airlines themselves, and displayed on our website. We are the travel agent, we do not make the flight schedule for 1000's of flights aday.

There has to be something more to this complaint, if AeroMexico had a schedule change, that would make sense that the flights had changed, and the original ones no longer exist. Also, our schedule change department works the most current changes first, and so forth.
The customer would of been contacted, but perhaps it was not as quickly as he preferred. Also, usually other airlines won't assist you if it's not their airline that has had the problem, it is great that Usairways assisted him, but that is not the norm.

randrews@cheapoair.com
[protected]

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8:33 pm EST
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CheapOair fraudulent charges/poor customer service

I booked a flight from Orlando to Ottawa, Canada for a great price through cheapoair.com only to be called four days later that my flight was not available. The gentleman that called me couldn't speak a word of english and there was horrible language barrier. They basically told me that WestJet couldn't honor their price and they wanted to charge me an additional $500 for tickets. I contacted West Jet and they informed me that Cheapoair never contacted them regarding the tickets and that they have several difficulties with these websites. The take screen shots of the airlines pricing and attempt to purchase them not keeping current with up to date pricing. What they do is cancel you but still charge you the non refundable $100 booking fee. It's nothing but a scam and fraud. They have the worst customer service I have ever encountered. I'll be booking direct throught the airlines from now on. I want everyone to know of the horrible service CheapOAir provides to its customers.

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HateCheapo
AUSTIN, US
Jan 10, 2009 10:45 pm EST

FRAUDULENT COMPANY. Reps tell you 2, 3, 4 different prices. Tell you that the prices online that you see arent available (!), charge up your card, one lady told me DOUBLE what the 1st rep told me. Absolute LIES, then they charge you $50 to cancel.

Below is transcript of my HORRIBLE experience:

1st rep: “Yes I can give you that for $1228 for two people” Takes my payment info, address, phone number, puts me on hold to give me booking number. NEVER COMES BACK. I waited 45 minutes because she did have my credit card info…. Hung up and called again.

2nd rep: “Hmmm I don’t see any booking… Are you sure you initiated it?”
Me: “Yes, she took all my info, here are the flight times, here is all the info…”
2nd rep: “well I don’t see it”
Me: “let me call my credit card company before this goes any further.”

3rd rep: “Hm, I see no info, or reservation. I can make you one though. Okay it comes to $1200. A PIECE”
Me: OH yeah? ? THAT’S FUNNY, THAT’S TWICE WHAT THE 1ST LADY SAID
3rd rep: “Are you sure? All that is available is that price… Our website does not update like our real time computers here.. So that is the price, I’m sure.”
Me: “Isn’t that fraud? You’re advertising flights that arent not available. And now you’re trying to charge me double, when I’m on the website right now and oh look, it went down $100, the fare is now $1194 for TWO people.”
3rd rep: “You can book that online, but it will not go through.”
Me: “yeah right” and I booked it (yes, I know I should have walked away right here
Everything good, got reservation number, I called Jamaica Air and everything is good, I’m on for the flights.

Email from Cheapoair: “The fare you requested is not available, we can give it to you for $1332 now”
Me, emailing back: “CANCEL MY RESERVATION YOU IDIOTS.

4th rep: “There will be a cancel fee of $25
Me: “No, there wont, I’m not paying sh**t. You will cancel my order right now, for free. I’m sure there are ten other orders to cancel so yall can make $250 from ten other people, but not from me. Cancel it now.”
4th rep: “I can’t do that”
Me: Do it
4th rep: “Let me talk to my manager…….. okay it is cancelled for no fee”

DON’T EVER BUY FROM THIS COMPANY, HOLY CRAP !

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2:20 am EDT
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CheapOair fradulent website/false advertising/ horrible outsourced customer service with language barrier

I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.

I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.

I told them I was going to sue them for false advertising ( I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.

After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.

They are a ripoff and I am going to report them in everyway I can.

Good luck!

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2techsavy
, US
Oct 14, 2011 6:01 am EDT

cheap oair is a ripoff shows low prices when try to book the fares get replaced with a way higer price, stay away from these guys. or matter of fact give it a shot aand youll see for urself what kind of ripoff these guys are.

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AIRLINE TRAVEL SCAM
ORLANDO, US
Jul 15, 2009 1:36 am EDT

I would like to start a class action lawsuit against all airlines and airline affiliate travel sites for false advertising or bait and switch on these airfares, Let's band together and put a stop to this!

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carole
Columbia, US
Feb 14, 2009 9:52 am EST

Be aware they also change your itinerary. They left me stranded at LAX. When I called them, the woman( who failed English for dummies), told me that since I failed to get my reservation changed, there was nothing thwey could do. I asked to speak to a supervisor who spoke English, put on hold again, just to get another women, (who failed the same course), who told me to keep calling back untill I reached someone who speaks English.

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3:42 pm EDT

CheapOair their price is not cheap

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.

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salim vasani
, US
Nov 03, 2016 9:19 am EDT

I had the same experience with cheapoair. They sneaked in a $25 charge. I got charged by the Hotel and another $25 by Cheapoair making it more expensive than other sites were offering. It does not say anywhere they are going to charge on top of the hotel cost. Customer service just puts you on hold for over an hour so you get frustrated and hang up.

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:17 am EDT

CheapOair.com does list our service fee in several areas of our website. Under our Terms and Condition, it is clearly displayed, along with the mandated taxes. The fee is also listed under TAXES AND FEES on the very first page of our website.

I do apologize that this was an over sight, however, most travel companies have imposed service fees for several years.

Randrews@cheapoair.com
[protected]
CheapOair.com
Customer Support

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CheapOair online scam

As i read all the above comments with them i don't agree because once i traveled from jfk to del not only i got a cheapest fare in the market as well as the friendly and professional customer service, therefore i would recommend to all my friends and family members to choose only cheapoair.com... only way to go chepoair.com

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Harley
, US
Jul 18, 2009 5:37 pm EDT

This letter is to inform the public about my terrible experience with cheapoair.com. I am still fighting for the money which is rightfully mine and would like to discourage others from purchasing airline tickets from this fraudulent company. I've tried speaking with several people at cheapoair.com, tried filing a dispute with my credit card company that I purchased the tickets with and the insurance company that I bought along with the ticket to no avail.

I purchased my roundtrip plane ticket on April 3rd, 2008 for the amount of $817.57. The tickets which I purchased over 9 months before my flight was scheduled to leave were in fact non-refundable. I was well aware of this at the time of purchase and I wouldn't need a refund now if Cheapoair had kept their part of the bargain. I never anticipated that once I purchased the tickets, I would be unable to use them due to negligence from Cheapoair themselves.

On November 30th, 2008, I received a very vague e-mail stating that my itinerary had changed and "depending on the extent of the changes an alternate flight or a refund may be possible" .The e-mail also asked for me to call Cheapoair, which I did. I spoke to several people there and was placed on hold for several minutes, numerous times. No one at Cheapoair was able to give me a written description of the changes in my itinerary, nor any proposals for a new itinerary. I took it upon myself to call one of the airlines who were able to tell me that my tickets were no longer valid since the airlines had changed their departure and arrival times significantly. They also informed me that Cheapoair alone, would be able to re-book my flight and that I would need to call them to do so. My futile attempts to receive some sort of new itinerary or a refund, continued all the way up until my scheduled departure date of December 17th 2008. Needless to say, I was forced to pay for new tickets from another airline which were even more expensive than the tickets I purchased from Cheapoair due to how late I was booking my new flight.

After I had already purchased the new tickets, I was told by a gentleman named Nigel Slate, that I would be able to receive a refund. He appeared as if he was sincerely trying to help me, but would not give any manager's contact information. He only stated that he would "escalate [my] booking to [his] senior manager to get in touch with [me]". He also gave me a general e-mail address which was: feedback@cheapoair.com and assured me that if I wrote to that e-mail address it would go to "senior most management". However, this was the same e-mail address that I had been using almost daily since November 30th. I did e-mail it though, and as expected, I never received a response nor did Nigel's manager contact me as promised.

To this day, I am still fighting to get my money back and have no written itinerary from my prior booking. I have been communicating with a woman by the name of Anna Farewell. The number that I have for her is: #[protected]. She assured me that she would help me with this situation, yet never returns my phone calls. I received a letter from her recently stating that she would give me a voucher for a domestic flight using Air Tran lines that would expire by December. I kindly declined this preposterous offer, since, not only is that flight no where NEAR equivalent to the tickets I purchased over a year ago, but I will hopefully be moving to the U.K. by the end of the year to be with my cancer stricken fiance' and will have no need for a domestic ticket.

Cheapoair should not be running a business at all and I am sure that I am not the only customer that is in this situation. Several weeks after Cheapoair was aware that my itinerary was no longer valid, I continued to see the same tickets for sale online. Their customer service is a joke and I cannot believe that I have had to deal with such a nightmare in the midst of my fiance' being diagnosed with cancer for a second time. I've wasted several unfruitful hours on the telephone, filing claims, and writing letters in attempt to retrieve my money from Cheapoair. I've tried being cordial and friendly and then of course, I’ve tried being the highly irritated customer. The conclusion that I have come to is that: Cheapoair doesn't care about their customers- They already have their money from me. Everyone needs to hear my story and I will ensure that they do. If there is anything that you can do to help me gain justice, I would truly appreciate it. Thank you for your time and reading my letter.

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Wyatt Nevada
Las Vegas, US
Apr 23, 2009 6:14 pm EDT

Must be someone associated with Cheap o that wrote this one.

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CheapOair tranded in ukraine

I bought a ticket trying to Round trip from Huntsville Alabama, to Odessa Ukraine. I made the mistake of buying at Cheapoair. The ticket had me changing airports in Russia for return flight. I bought the ticket 8 days before my trip. While in Ukraine I discovered it was necessary to have a visa to transfer airports in Russia, I spent 4 days on the phone while in Ukraine calling Cheapoair in the U.S. (expensive) They did not care that I was stuck in Ukraine with a ticket I could not use. I told them it takes 10 days to get a visa while in America, I cant get one in Ukraine, not to mention I bought it with 8 days before trip, impossible to get visa. they said they are not responsible to warn of Visa issues, Delta told me it was a law they must warn you. 4 days later Delta ended up helping me, even though they owed me nothing. Delta awesome, Cheapoair- it doesnt pay to risk it to save a little money. Cheapoair told me they could fix my ticket problem for $2, 000, that was more than the round trip cost. delta fixed it for $225.

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abge
, US
Sep 02, 2009 12:17 pm EDT

I agree the are the biggest fraud company ever . They are there to make money rather than operating on the professional buisiness strategies . They dnt hesitate to charge which is not supposed to, even the personal information is not secured with them, dnt trust these guys .. kindly reach someone who owns the authority to throw them out of thier vegas and newyork offices

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CheapOair I was double billed

Even though it might save you a few dollars, don't book through cheapoair! They double billed me for my flight and after two hours of being bounced around on hold I was told that it will take at least 10 business days to refund my money. The customer service was horrific and they did not apologize or offer anything to make up for taking several hundred dollars from my bank account. When I asked to speak with a supervisor the agent refused. Also, since every other merchant that one would go to can refund a purchase within a day or so I find it very suspicious that this refund is taking so long. Save yourself a headache and book through a reputable agency!

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Precious Vincent
, US
May 14, 2023 7:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Booked a flight with them a week ago they charged me twice for same ticket. Called for a refund they told me to wait 3 business days and I did, still nothing. called again today they said wait another 3 days. This is disappointing. Want my money back.

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jawad chughtai
, US
Oct 14, 2022 12:22 am EDT

I have been double charged for a booking and the irony is that they also changed by tickets and voided initial booking without any intimation. The billing team keeps on saying the amount will be refunded but they are not posting official complain nor they are apologizing for what they have done. Have emailed them as well but no response yet. It’s very frustrating, no compensation is awarded and not yet confirm when will I get the refund. Was a regular customer won’t book again.

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Nine Five
Katy, Texas, US
Dec 13, 2021 11:46 am EST

How come when I bought a ticket you charged me double, and yet the money was taken within seconds out off my account, and when refund my money it would take from 48 hours up to two weeks.
Why don’t you refund my money as quick as you charged me.
What kind of dumb customer Satisfied service you have for your customers.
It seems stealing is your profession.
I’m really angry, I’m losing my mind.
I would talk to my lawyer and I would sue you.

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Nine Five
Katy, Texas, US
Dec 13, 2021 11:41 am EST

I was charged double when I bought 2 tickets from CheapOair, and I was charged overdraft by my bank.
I would never ever ever buy even a candom from CheapOair.
That called stealing

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Teresa Parker
, US
Sep 11, 2019 3:43 am EDT

Do not use cheap o air. They charged me twice for my seat assignment. I was transferred several times and no resolution to double billing.

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CheapOair no e-ticket attached=no flight!

We booked and paid for our flights from Calgary to Guatemala back in March 2008. On Aug 30, we checked-in, only to be told by the airline that our booking numbers did not have an e-ticket 'associated' with our e-ticket number. This meant we could not get on the flight.. After speaking to cheapoair.com, we were informed that the earliest they could deal with it was on Monday, when the call centres for the travel agencies would be open. We waited for Monday, did not receive a call from them, and called them ourselves. They assured us that someone was dealing with our case.. Apparently, they conducted a conference call between the airlines involved in our flights. None of them accepted the responsibility for the booking mistake. This is interesting, as the check-in representative at Air Canada, after trying for 1 1/2 hrs to find the source of the problem, could only work out that it had to be the booking agent's fault. After painfully calling cheapoair, each time having to repeat a process of retrieving our booking details and our file notes, which would always take forever and be a different phone consultant, I was eventually able to speak to a supervisor. This was the best they could do, despite requesting a manager over and over again. A senior supervisor informed me that the re-booking penalty and fare difference would not be covered and the earliest flight would cost us $659 per person to fly out the next day. Otherwise, we could fly out 2 days later for only $302 in total.. Obviously, we went for the cheaper option, despite the inconvenience. We received an email outlining the change in dates & awaited the confirmation booking/itinerary. We thought this was all settled.. At midnight, (6 hrs later!) we received a call claiming that we could not fly out on the date expected for that price. Instead, because it took them so long to book it with the airline, the price had gone up and now we had to fly out a day later for the pre-agreed price! Obviously, we had no choice but to accept a further day delay. We awoke the next day, assuming the situation was booked and done. We were soon mistaken.. An email at 11.30am revealed that they had had problems with the re-booking fee and our credit card. Instead of someone phoning us to re-check our credit card details, they had left the communication to a crappy email! What if we didn't have access to a computer? Were they just going to leave us stranded? Further frustrating phone calls (and some expletives) finally produced a re-booked flight. We received the itinerary. Hooray! We rang the airlines to double check that the same mistake of our e-ticket not being attached had not happened again. WRONG! My partner's ticket was clearly on their ticketing system, but mine was not.. Imagine if we'd turned up at the airport to deal with the same thing all over again? When we checked the emailed itinerary, sure enough, my e-ticket number is the same as the one for our original flight details... NOT the changed version. How incompetent are these people? We are still currently trying to get someone who knows what they're doing in that stupid call centre to work out where the heck my e-ticket has disappeared to! Each time, it is a painful process that takes hours to do something that any ordinary individual can do online in a matter of minutes. To their credit, they gave us a whopping $50 discount towards the re-booking fee. How generous. How is this possible, that a company who offers a product, can not deliver what they promise, then not accept any consequence as a result of their terrible business operations? I can understand that this is a non-refundable ticket option - it's not the first time I have made this decision to book in this way. However, when we have done everything right, why do we get punished for something the booking agent is clearly to blame for? I have told all my friends about this company. I just wish I could do more..

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CheapOair fraud ticket selling and lies

I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit informations and asked about the restrictions again. Nothing was mentioned to me. Then paid the bill.

Today is July 31th, I got a call saying if I'm flying with this ticket, I need to apply for a transit visa, which will take at least 5 business days. My flight is August 7th. I called cheapoair.com, 3 times, one hanged up my phone. one supervisor mislead me with the credit points thing. He told me if I cancel the ticket, I get credit points and I can use them in the future at any agent or air companies. Then I asked again to double check, he changed his words and said no, I could only fly with the same air company. So I hanged up and called the airline to double check this credit points thing. And I was told NO. IT's Not the Truth! Even if they give me the credit points, I'll have to fly with the same airline only, within one year.

But the third one, a supervisor again, gave me a different explanation that I can only fly with air Canada from Beijing to Boston only. God. I can fly with any other airline with this price for a round trip. This credit points means NO Points.

Cheapoair is absolutely a NIGHTMARE. Avoid them whenever possible. Speak with an accent, always trying to interrupt you, impatient, bad attitude. And LIE! How can they provide wrong informs to customers and trying to cheat them?

Fraud!

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CheapOair they have the worst customer support and policies

I bought a round trip from San Francisco to Copenhagen, Denmark through cheapoair.com. While in Denmark I had to renew my visa and the procedure dragged out, which meant that I had to postpone my return flight.

When I tried to contact costumer service by email (three times) they never responded at all. Then I called them and was on hold for almost an hour. When I finally got a representative he (Norton) told me that he would get back to me immediately by email. I never heard back from him. I emailed him to ask for an update- no reply.

I called again and talked to a different representative. After being on hold for various reasons again for almost an hour she said that she could change my flight but that it would mean that I had to spend the night at Heathrow airport AND it would cost me $2500! The original (roundtrip) ticket was $1300 all included.

My advice is to stay away from this company. Most other airlines that I have dealt with in the past try to help you even beyond what they are required to do. CheapOAir will just try to milk you. Take your business somewhere else.

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angry customer
Toronto, CA
May 11, 2009 3:27 pm EDT

I completely agree CheapoAir has the worst customer service. They are not willing to make any exceptions to help their customers. It's difficult to become loyal customer to a company that only seems to be interested in getting your money.

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CheapOair they charge an enormous amount of fee

My mom bought two international tickets for me and my daughter. She accidentally booked the wrong departure and arrival date for us. She did not realize until she got an email from Cheapoair. 20 minutes later my mom called cheapoair explaining what has happened. The agent Nigel Slate told my mom that for him to cancel the ticket she has to pay the $150.00 fee for each passenger ($300.00 total) and purchase fee. With that said my mom was forced to buy the new plane ticket from them. The total price for the ticket was about $3600.00 for me and my daughter which is okay. But on top of that they have charged my mom an additional $400.00 for an agent fee. This is ridiculous. They didn’t even bother looking for the cheapest rate for my mom and they have the nerve to charge for agent fee of $400.00. I have tried calling the airline the next day (bought the ticket 6/06/08) and they wont help at all. I do understand that some of us work for commission but how can these people sleep at night for doing this.

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CheapOair Customer Reviews Overview

When it comes to finding affordable travel options, CheapOair is a reliable online platform that offers an impressive selection of airline tickets, hotel accommodations, and car rentals. With an emphasis on competitive pricing and customer service, CheapOair has received a large number of positive reviews from satisfied customers.

Many users have praised the user-friendly interface of the website, which makes it easy to search and book flights. Customers have also reported that the website offers a wide variety of travel options, including budget airlines and lesser-known carriers that may not be available on other travel sites.

CheapOair also receives high marks for its customer service, with many positive reviews citing the helpfulness and responsiveness of the support team. Customers appreciate that they are able to speak to a live agent if they encounter any issues while booking or traveling.

In addition to positive reviews for its user experience and customer service, CheapOair is consistently praised for its competitive pricing. Many reviews mention that the site offers some of the best prices available for flights, hotels, and car rentals.

While there are a few negative reviews of CheapOair, these are relatively rare and tend to focus on isolated incidents rather than overall dissatisfaction with the site. Overall, CheapOair is an excellent option for travelers looking for affordable and convenient travel options.
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