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3.0 560 Reviews

CheapOair Complaints Summary

277 Resolved
282 Unresolved
Our verdict: While CheapOair has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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3:07 pm EDT
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CheapOair rebooking with credits

I book an international ticket on Cheapoair abouth 5 months ago. When I had to cancel my flight, after HOURS of being on the phone, I was able to get a credit for an amount of $2k. My original ticket paid was over $2.3K. Not only did they charge me a $50 cancellation fee, they also did not refund part of the ticket b/c they claimed it was the "tax" portion and cannot be refunded back to me.

Today when I did my rebooking with my $2K credit, they told me I have to paid $200 in penalty fee as well as the fare differnce. Turns out that the fare difference is over $300. How is that possible when the exact flight online on Kayak is only $1.5K. That means they are OVER CHARGING me $800 on this transaction. I had to accept the fee b/c I have a credit on it and want to use it so that I do not have to deal with this company ever again. Their corporate structure is very mal-aligned. PLEASE AVOID.

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1:38 pm EDT
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CheapOair scam charges

There are times when the airline will not honor a fare after it has been booked, or they come back with an alternate price. Cheapoair tires very hard to confirm the original cost, but at times we are unable. The complaint is regarding a higher fare, it appears that the 2nd airline quote was valid, for he mentions he went to American Airlines directly and they paid $50.00 less, that is because Cheapoair.com charges a $25.00 per person service fee.

So in essence, we did not make up a fare of $400.00 more, because it seems the blogger actually paid this much with the airline directly!

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distraught customer
Garden grove, US
Sep 14, 2010 9:28 am EDT

This is an awful website to purchase plane tickets on. First, the website showed that there were prices available for the tickets. We went ahead and booked it, got a booking number and confirmation and everything. They called us back later saying that those tickets we booked aren't available. Either we have to pay more for the same tickets or have them cancelled! If those prices aren't available, why do you trick consumers to purchase from your website instead of going to another one that's more reputable and have less of this inconvenient problem?

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7:23 pm EDT
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CheapOair terrible experience

I am still fighting for the money which is rightfully mine and would like to discourage others from purchasing airline tickets from this fraudulent company. I've tried speaking with several people at cheapoair.com, tried filing a dispute with my credit card company that I purchased the tickets with and the insurance company that I bought along with the ticket to no avail.

I purchased my roundtrip plane ticket on April 3rd, 2008 for the amount of $817.57. The tickets which I purchased over 9 months before my flight was scheduled to leave were in fact non-refundable. I was well aware of this at the time of purchase and I wouldn't need a refund now if Cheapoair had kept their part of the bargain. I never anticipated that once I purchased the tickets, I would be unable to use them due to negligence from Cheapoair themselves.

On November 30th, 2008, I received a very vague e-mail stating that my itinerary had changed and "depending on the extent of the changes an alternate flight or a refund may be possible" .The e-mail also asked for me to call Cheapoair, which I did. I spoke to several people there and was placed on hold for several minutes, numerous times. No one at Cheapoair was able to give me a written description of the changes in my itinerary, nor any proposals for a new itinerary. I took it upon myself to call one of the airlines who were able to tell me that my tickets were no longer valid since the airlines had changed their departure and arrival times significantly. They also informed me that Cheapoair alone, would be able to re-book my flight and that I would need to call them to do so. My futile attempts to receive some sort of new itinerary or a refund, continued all the way up until my scheduled departure date of December 17th 2008. Needless to say, I was forced to pay for new tickets from another airline which were even more expensive than the tickets I purchased from Cheapoair due to how late I was booking my new flight.

After I had already purchased the new tickets, I was told by a gentleman named Nigel Slate, that I would be able to receive a refund. He appeared as if he was sincerely trying to help me, but would not give any manager's contact information. He only stated that he would "escalate [my] booking to [his] senior manager to get in touch with [me]". He also gave me a general e-mail address which was: feedback AT cheapoair.com and assured me that if I wrote to that e-mail address it would go to "senior most management". However, this was the same e-mail address that I had been using almost daily since November 30th. I did e-mail it though, and as expected, I never received a response nor did Nigel's manager contact me as promised.

To this day, I am still fighting to get my money back and have no written itinerary from my prior booking. I have been communicating with a woman by the name of Anna Farewell. The number that I have for her is: #212... She assured me that she would help me with this situation, yet never returns my phone calls. I received a letter from her recently stating that she would give me a voucher for a domestic flight using Air Tran lines that would expire by December. I kindly declined this preposterous offer, since, not only is that flight no where NEAR equivalent to the tickets I purchased over a year ago, but I will hopefully be moving to the U.K. by the end of the year to be with my cancer stricken fiance' and will have no need for a domestic ticket.

Cheapoair should not be running a business at all and I am sure that I am not the only customer that is in this situation. Several weeks after Cheapoair was aware that my itinerary was no longer valid, I continued to see the same tickets for sale online. Their customer service is a joke and I cannot believe that I have had to deal with such a nightmare in the midst of my fiance' being diagnosed with cancer for a second time.I've wasted several unfruitful hours on the telephone, filing claims, and writing letters in attempt to retrieve my money from Cheapoair. I've tried being cordial and friendly and then of course, I tried being the highly irritated customer. The conclusion that I have come to is that: cheapoair doesn't care about their customers- They already have their money from me. Everyone needs to hear my story and I will ensure that they do.

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Pam
, US
Jun 29, 2009 6:01 pm EDT

I booked a flight for three people to Nashville for June 1st On March 14, 2007. No mention was made that the seat selection portion was a mere suggestion. No mention was made that the flight to St Louis had problems with American Airlines in the past.

So last night per the instructions I confirmed with American Airlines. After an hour and forty minutes with the Queen of Snob I thought I had a seat. She kept blaming everything on Cheapoair. She said it was their problem I did not have a seat. I asked her why they oversold flights.

So this morning I got up early to call CheapoAir and they gave me another seat in a row that was unavailable the night before. So when I got to work I went in and checked my reservations only to find that I did not have a seat. I was on hold and finally left a message on the voice mail and through email. Now some seven hours later I have no response. I spoke with American again and they told me CheapoAir had canceled my seats that they had assigned the night before and they did not get me another seat. They fortunately got me the same seats.

So the airline has suggested I get to the airport early so that this whole mess can be resolved.

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Carol Taylor
Holly Hill, US
Sep 19, 2009 4:26 pm EDT

I got on a website CheapOAir to make reservations' for flight, hotel and car when I tried booking a hotel, my first four picks of a hotel came back no vacancy, try another hotel. The fifth hotel was a success I booked a three day stay. When I got my credit card statment I had five hotel charges of more then eighteen hundred dollers. when I got my confirmation # It was for my flight, car and One hotel not five. I called CheapOAir ten times. each time I was told they would get back with me, but CheapOAir has never returned any of my calls. Four hotels responded to the dispute with my credit card, Two said I was a no show, the third hotel said I did not show the first day but stayed two days, the forth hotel said I stayed the three days. I never stayed at any of the four hotels How can this happen?

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Christian Todd Williams
Kannapolis, US
Jun 30, 2009 2:03 pm EDT

Booked with Cheapoair for a trip to Indonesia for four week stay. Baggage was lost and complained to them and they refused to help.
The Airline would not take responsibility because it was an International Flight. Arrived in Pekanbaru with no luggage and no place to go for help. All numbers called passed the buck and I couldn't understand some of the agents and they hung up on me as well. The flight was anything but cheap. Will never book with them again. Still have no luggage and no clothes.

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11:12 am EDT
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CheapOair cancellation fees

Watch out for Cheapoair. I booked airline tickets and decided to add car rental. Found out I don't need car rental as my company will pick us up and cancelled only to find out there is a $25.00 cancellation fee for supposedly the car rental place holding car for us! This was week before we left, they don't hold cars for anyone. I travel for business and pleasure every month and have never paid fee for car rental or hotel. Also a few days after we booked the price of the airlines tickets went down by $500.00, I notice we won't get that rate, but if rate goes up some people have been charges. Watch out for this!

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Update by step256
Sep 12, 2009 12:14 pm EDT

Thank you to Cheapo Air, they refunded the $25.00 charge for canceling the car rental. We are going to travel again in February and will see if they have good rates for plane tickets. Thanks!

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B Mian
Marietta, US
Sep 01, 2009 8:50 am EDT

You are crazy if you do business with this company. No service, do not respond too email, can't reach a live person unless you can wait for up to one hour. Information provided is not correct. If you have a problem with the airline canceling a flight, they just tell you it is your problem.
Used for one booking, never again.

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5:03 pm EDT
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CheapOair agent error/double billing

I wanted to fly to Budapest from my conference in Italy. I booked tickets on Cheapoair (I should have looked at this board, first!) First of all, they gave me the wrong reservation. I requested a reservation on Sept 10 and they gave me reservations for August 14th. I called to cancel. An agent with a thick accent said that it was no problem that they would change the reservations to the originally desired dates. First, could I give another account number to them because they were having a bit of trouble with the other card that I gave them? No, they were not going to charge the other one. Well, I should have known better. They ended up charging both cards for $180.00 dollars each. I called up to see if they could refund/cancel one of the bookings/charges. They just kept repeating that the charge was non-refundable. I told them that I do not have any other options than to report the charges as fraud in that case. After reading some horrible things about them, I am receiving new charge cards from my bank. Be sure to read the person's story about multiple charges!

Please do yourself a favor, try Travelocity or Cheaptickets. Anything other than this company!

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6:09 am EDT
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CheapOair swindling and excessive profits

I came from Korea and stay in Seattle as a visiting scholar of University of Washington. But my life in America is very unhappy because of vicious companies like CheapOair.com.

Twice CheapOair.com intend to swindle me and earn excessive profits. In the case of reservations and changing schedule by phone, CheapOair.com staff lies and swindles customers.
Inspite of being available, CheapOair.com staff claimed that there is no alternative flight ticket.
Inspite of there being cheaper tickets they claimed the cheaper ticket was sold out and only expensive tickets remained.
Though I said that I am seeing the company's internet site and can buy the cheaper ticket, they answered that the ticket was sold.
So I sent an email to the director of Customer Service of CheapOair.com but I have not received an answer even after a week.

I think that CheapOair.com swindles customers and earns excessive profits. This is not only me but also all of their customers.

So I request your government to investigate CheapOair.com's swindling and earning excessive profits.

Please don't make me to be disappointed with your country because of this vicious company CheapOair.com.

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11:02 am EDT
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CheapOair refused to give refund

Purchased a ticket for a 'Major Airline' (actual airline name hidden until booking) because the site guaranteed a full guarantee if you are not satisfied with the airline. It will be a member of the Star, SkyTeam or Oneworld alliances.

Upon booking, I found out the airline was Spirit, which is neither a major airline nor a member of any of those alliances. Had to spend 45 minutes on the phone and actually had to send SCREENSHOTS of their stated policy to [protected]@cheapoair.com because the guy refused to acknowledge the refund policy.

I had to deal with this guy: [protected]@cheapoair.com

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Update by no cheapoair
Jul 23, 2009 11:06 am EDT

boo storm@cheapoair.com

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10:58 am EDT
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CheapOair billed

Cheapoair is a ripoff!
I tried to purchase a ticket and my debit card was declined. Ok, no big deal.
2 days later I had a fee debited from my account from cheapoair for $24! I emailed and called cheapoair to get a refund, afterall my card was declined!
The staff was very rude and kept putting me on hold to talk to someone else.
I emailed the company and they said it was required fees. Im glad they can still debit from an account even though the card was declined. That is really nice of them! I will never use this website again!

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8:29 am EDT
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CheapOair bait and switch

I booked a one way flight for my husband. He had an early morning flight. When he arrived at the airport he was told that his ticket had been cancelled by CheapOAir. He called CheapOAir and was told that the offer had expired. I had booked the flight over a week prior. They had sent an e-mail at 5:00 am the morning of his flight to notify him. However, they did have another flight that was almost twice as much and required him to stay overnight. The flight was still being offered through Expedia for about $10.00 more. Absolutely ridiculous! The customer services was extremely poor and they only offered the more expensive flight with the layover. I confronted the customer service person about the bait and switch and that this sounds like a scam. She didn't deny it. She was just quiet and restated there offer.

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Steven Mohler
, US
Feb 08, 2018 5:57 pm EST

Had same experience with cheapoair. They qoute a price then when you try to pay they immediately say the price has risen by a couple hundred dollars. Complete scam bait and switch site. Highly illegal and should be shut down

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steve in everett
Everett, US
Dec 03, 2012 8:03 pm EST

do not use cheapoair.com under no circumstances should you use this company. read the info @ http://www.consumeraffairs.com/travel/cheapoair.html?review=637450#review-637450

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5:43 pm EDT
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CheapOair overcharged

After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, Renee Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

My conclusion on this cheapoair.com is that it is a many fraudulent facets traveling web agency. Buyers beware! Stay far far away for your pocket and good health!

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Lucy1985
Norfolk, US
Nov 07, 2009 9:55 pm EST

I was just charged 590.00 for changing three tickets from the morning of the 21st to the morning of the 22nd. They are indeed the slimiest of all the online airline companies.
From now on... I am seriously sticking directly with airlines.

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5:02 pm EDT
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CheapOair awful airlines

I had bought a ticket for myself, daughter and son to fly to Morocco from Rome. Everything was fine until 1 week before my flight, they sent an email stating the air lines has changed the time and dates. So I called them to check the times and dates. They gave me the changes of the dates after being on hold for 30 mins. My departure date was a big change, instead of 2 hour lay over I had to wait 26 hours. So they did give me an opition to have a refund. I had explained my account was closed so a refund was not opition unless someother way could be worked out. Again, after being on hold for 30 mins. was hung up on twice, I was told, could reschedule the flight a different date but would have to wait to talk with the air lines, they would call me back the next day. The day of my orginal date I called the air lines to find out what is going on since I had not heard from Cheapoair. Well the air lines still had my reservation and could board if I wanted since Cheapoair never cancled the reservation. The air lines told me they would probably give me the run around but demmand to get a different flight, and they would work out some kind of refund if that was my discussion but Cheapoair would have to do the change. I talked to 4 people, got told why did I closed my account if I haven't flied yet. I told her how dare she, and wanted to talk to someone else, she told me no! I told her she was very unprofessonial and who dare she. She called me the B word. I finnally talked to someone in the buisness department and that lady won't even let me talk, she just kept on talking about no refund just through orginal bank, and the credit would go through even if closed, I would have to get the money through the bank. She won't even let me talk or explain about the opition of rebooking. I placed the phone down, went to the bathroom and she was still talking! I will never get my money back, I am not going anywhere, the only thing I got was sore ears from being on hold every time I called. Big ripoff company, don't use!

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callalily848
Glendale, US
Dec 26, 2009 7:04 pm EST

This is nearly an identical situation we are going through with my husband. They called him 24 hours before his scheduled departure time and said the flight had been cancelled. The only options they gave him were a refund through the mail, 8-12 weeks, or a change that required THREE nights sleeping in airport terminals and cutting TWO days off his trip.
Also watch out. This company bills separately for each carrier so you must claim your baggage between flights and pay each time for checking your baggage. My husband has so far paid $150 in baggage fees and he hasn't even come home yet. Of course they don't tell you these things until you are 1000 miles from home and don't have any other options. The airlines can do nothing for you because Cheapoair is in charge.
Customer service...EXACTLY the same situation. People who refuse to quit talking over the customer and refuse to let you speak to a supervisor. They don't return calls, they will put you on hold for 30-45 minutes and the call will be "accidently" disconnected.

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12:23 pm EDT
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CheapOair bad check

Fareportal, inc. Dba cheapoair.com writes bad checks

On may 21 2009, after much pressure was put on sheilesh (Sam) jain, ceo of cheapoair.com, to return my money, I received check # 10049, drawn on capitalone bank, in the amount of $4, 226.00. But when I went to the bank to cash it, the teller informed me the funds were not available. The teller attempted to call cheapoair but no one would pick up the phone.

I am unable to cash my check. Do the airlines and hotels know what kind of company this is?

Daniel b.

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1:01 pm EDT
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CheapOair fraud charges

Cheapoair is the biggest fraud company ever, located in 213 west 35 th street ny and farmingo street las evvegas, this company nvr cares about wt people might think of this rip off, fraud charges, wrong ticket amount, and may more, this all in one scrap company, beware guys dnt ever purchase tickets from cheapoair or onetravel.

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khoi
Oakland Park, US
Jun 20, 2010 10:06 pm EDT

I booked a flight from nyc to fort lauderdale. My credit card info was entered incorrectly. After submitting the information, it was indicated that I would receive the confirmation via email. After coming home from dinner I found an email saying my credit card was declined because the information was entered wrong. I called the Onetravel and spoke with a representative. He was searching for the same fare that was now unavailable-another fare now much more expensive popped up. I stayed on the phone for a while with no resolution. I said if it is not processed and my card has been declined from your company, I would not want to proceed with the booking. He said he would charge me $17.50 for submitting the request. I don't understand how they would charge me money for entering incorrect information for my credit card. He blamed me for the whole event and said he is only trying to help me, but will have to charge me $17.50. Ultimately, I don't understand how if I can not buy an airline ticket because of incorrect credit card info, then how can they charge me $17.50 on that same card?

They are CROOKS. I don't appreciate accusatory language and I don't like being charged money and not receive anything in return.

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4:21 pm EDT
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CheapOair hidden charge of taxes = $300!

Cheapoair hotel sales when checking out states "All taxes and fees are included" so I thought ok great. It wasn't until I was at the hotel that I was getting charged $300 MORE than my reservation for taxes that Cheapoair had misquoted me on. Although they had said that they were INCLUDED. Ultimately cheapoair took no blame saying it does say all taxes are included BUT there is also some tiny hidden writing in the "terms and conditions" link that states that there are taxes and other fees that can not be predicted. Although two truths were listed, the one that was hidden away in tiny script was the actual rule and they weren't responsible for the EXTRA $300 I was charged! I say ### and so scheisty!

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8:43 pm EDT
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CheapOair the worst customer service ever

In November 2008 I made a reservation for a hotel close to SFO airport. Immediately after that I called the customer service to change the date of the reservation. This time a lady answered the call very quickly and promised that there was no increase in fees if the date was changed. What she did was canceling the original reservation and making a new one. She also promised that the $411 for the original reservation would be fully refunded soon.

After a while, in December 2008, I found that only $359 was credited back to my card. I called again, and the customer service kept me waiting for 40 minutes. Finally a guy answered the call and promised that the remaining $52 would be fully refunded. They just needed more time.

3 months passed. My credit card was going to expire and I still saw nothing from cheapoair. I called again and again. They had various excuses to reject me. Sometimes they said there was no one in charge of refunding, sometimes they promised to call me back later but I got nothing, or they just kept me listening to the commercials for an hour but no one answered. It is the worst customer service I ever met.

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3:41 pm EDT
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CheapOair not notified of canceled return flight

We booked our flight in August 2008 and in November 2008 they called because they found out our return flight had been canceled for Sunday so it was changed so we'd be coming back a day early.
We just called the airline to find out our return flight info since we didn't have a flight number only to find out it had been canceled in December 2008.
We never received a call from Cheapoair and they refused to take responsibility for not informing us. Their terms and conditions on their website are a joke since it basically says they take no responsibility for anything that happens.
We ended up paying more for a flight and they still might not refund us the correct amount from the first airline that canceled the flight.
Do NOT do business with this company and tell your friends. We wish we had looked for feedback before we booked with them. You'll never see negative feedback on their website because they won't own up to their mistakes.

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5:28 pm EDT
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CheapOair what a scam!!!

To CheapoAir.com:

I recently booked a flight online through cheapoair for $776. On the booking page it states: "Your credit card may be billed in 2 charges totaling the above amount...Your total will not exceed the above amount."

Credit card statement came showing 2 charges totaling $785. Customer Service rep says there was a price increase at time of ticketing and refused to refund the excess amount charged. I agreed to pay $776 not $785 for my tickets. I know it's $9 difference but I have NEVER encountered this hidden fee scam at any other online travel sites. Sneaky.

You mean if you "claimed" at time of your ticketing, the price went up $200 and I will be stuck with that amount and there's nothing I can do? Don't think so. If what I agreed to pay is NOT the amount you will charge my credit card, THEN SAY IT! Warn people! I can certainly go elsewhere where they will charge me the exact amount I know and agree to pay! Don't put on your webiste "Your credit card may be billed in 2 charges totaling the above amount." because it's not true; don't put "Your total will not exceed the above amount" because you KNOW it will exceed the quoted amount for any reason you give, price increase or whatever!

I will never use cheapoair again nor recommend it to anybody. Fortunately $9 is a small price to pay to learn my lession from this company.

As many users here have complained---FRAUD FRAUD FRAUD!

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ryneworleans
New Orle, US
Jun 26, 2009 9:41 pm EDT

I don't like how the prices appear so low at first, and then you see the price of the ticket plus fees, and it more than doubles the price. Tricky company all around. Thanks for the warning, will never use it directly--only buy the ticket from the airline's site. I did that once with an Aer Lingus flight I initially saw on CheapOAir.

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Jan1982
Jacksonville, US
Jun 26, 2009 9:31 pm EDT

Holy cow, i'm STILL on hold..i've read 4 other websites full of complaints since my last posting..are they open? What if I had bought a ticket and needed assistance or there was a problem with it? THIS SCARES ME! it's 9:30 on the dot now..i'll let you kn0w at midnight if i'm still on hold or not!

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Jan1982
Jacksonville, US
Jun 26, 2009 9:17 pm EDT

UPDATE: I'm trying to call cheapoair now to confirm that they will not screw me and i've been on hold for almost a leap year. So glad I don't have anything to dispute, maybe that's what they're afraid of so they're not answering? How busy can they be at 9pm?

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Jan1982
Jacksonville, US
Jun 26, 2009 9:15 pm EDT

WOW..I was going to buy roundtrip airline tickets through this site but decided to research it first, now i'm scared! I don't wanna get scammed! I'm seeing bad reviews on cheapoair all over the place! Thanks for sharing!

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Insanely Cheap Flights
New York, US
Apr 06, 2009 9:14 am EDT

Dear Jacq, please contact me regarding the additional $9.00 charge, you should only be responsible for the amount you agreed upon. If we failed to contact you, and advise the fare increase we should not be charging you..

Provide me with the booking confirmation so I can further research what has happened. My email is:
randrews@cheapoair.c0m

[protected]
CheapOair.com
Customer Support

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CheapOair reservation switches

I went to this website cheapoair.com to book some tickets to Germany for me and my 2 kids.I took their site because they had the cheapest price and I needed a good price since we do not have that much money.

So I tried to book and I made a mistake when I entered my credit card information, so I had to retype it and the page refreshed and without me knowing the dates changed as well(instead from 1.June to 4.Aug it went from 1.June till 4.June)I really don't know how that happened(YES, CHEAPOAIR DOES SWITCHES DATES ON YOU!), but anyhow I had made the booking and I was so happy about it because I thought everything was ok.
But not even 5 minutes later I noticed the dates and I totally panicked.I tried to call the company, they were very rude and not negotiable AT ALL.So no help from them, even I explained them what had happened and the the dates had changed when the page refreshed.So I was almost crying cause they had already taken out the full amount of the tickets out of our account(better say on hold).I called my bank to stop payment, but they couldn't do anything because that department was already closed.SO, I had to call cheapoair back and try to talk with them again.
There was this girl working there she tried to tell me that the tickets could be changed but I had to pay extra money for it, even though it had the same price, cause like I said, I had the flight already for those dates .I was totally frustrated and crying and didn't know what to do, so I agreed to pay the extra money to fix the dates.So they said they will charge me credit card AGAIN for the same amount plus the extra money and refund the old amount.(Which is a really strange method).But I agreed, if they would not charge me a cancellation fee for the old reservation.And the girl told me not of course not, cause I'm booking a new flight with a higher price.I thought everything was ok, but she did not send me a confirmation for the new flight right away so I had to contact and she promised me to send them the next day.
SO the next day she calls me and tell me that she can not book the new flight cause it gives her always an "error" when she books it and so therefore I can keep looking on another website for another flight.And I asked her how can I do this if you have ALL of our money on hold to be released to their company?She tried to calm me down that the amount will be refunded in as little as 72 hours.(Yeah right!)But she said they will charge me for that even it was their fault, so she lied to me and this is how this site make money as well, by ripping people off and giving them the runaround, VERY TERRIBLE COMPANY!)So the end of the story the next day I receive an email that the flights have been canceled and I will get a refund IN 4 WEEKS!Can you believe that?They wanted to take thousands of dollars and keep it for up to 4 weeks(not to mention ALL the money that we had at that time)!I had to do something, so I called my bank and I explained the situation and I had luck, they could stop most of it but the still owe me $72, and it has almost been 4 weeks since the cancellation.I want my money back and then some.For the worst customer service and lies and rip off that they do to people.I hope they will run out of business, cause this is not they way to make money, horrible, horrible company!
DO NOT USE THEM!

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NEEVERAGAIN
, US
Oct 03, 2009 11:11 pm EDT

Just to tell everybody know I haven't got my refund yet(today is 2.nd October 2009)I filed a complaint with bbb and cheapoair lied to them and then even ignored the bbb...SO now I am going to file a complaint with the general attorney New York, I WANT MYYYYYYYY MONEYYYYY BACK and I'm READYYYYYY to fight!

GOD BLESS AMERICA!(neveragain!)

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CheapOair fraudulent

Here is my CheapOAir story: I booked a flight in November '08 to fly from San Diego to Aguadilla, Puerto Rico. Cheapoair had the best deal. A few days later they called saying that I needed to verify my credit card information. I called, could barely understand the person I was speaking to, and they ended up increasing the price by $200. This price put them on par with the prices on Orbitz and Expedia so I just went with it. The flight was Delta Airlines to Atlanta then Orlando, JetBlue from Orlando to Aguadilla. The customer service agent muttered that "these 2 airlines should not be booked together, " but that "it will be fine." I had a 40 minute layover between landing in Orlando and taking off to Puerto Rico. So they charged me a little more, no worries, right?

2/11/08 12:00 pm - Checked in at the San Diego airport with Delta who stated that our bags would not continue to Puerto Rico once they got to Orlando, due to the fact that Delta and JetBlue do not have an agreement and that CheapoAir should not have booked this flight. Leaving 40 minutes to get off the plane, get to baggage claim, go back to the counter, check-in with JetBlue, go through security and catch my flight seemed impossible. With no time to get CheapoAir on the phone, I got on my plane with a prayer.

2/11/08 8:30 pm - Arrived at Atlanta, waited on hold for CheapoAir for 32 minutes without talking to anybody. Had to board the plane to Orlando.

2/11/08 11:00 pm - Arrived in Orlando, ran to baggage claim, waited 35 minutes for bags. By the time the bags were in my hand, the plane to Puerto Rico had already left the gate. Waited on hold for one hour, 30 minutes with CheapoAir and never spoke to a single human being. Bit the bullet and called JetBlue, changed my flight to the only one I could get, a 3pm flight the next day to San Juan, 1.5 hours from Aguadilla. Charged an extra $214, plus $80 at the Quality Inn in Orlando. Waited on hold again for an hour at the hotel before I finally hung up again and went to sleep.

2/12/08 3:00 pm - After waiting on hold again for an hour, we boarded the plane to San Juan. Upon arrival at San Juan at 7pm, the cheapest cab to Aguadilla was $125, so we got a rental car for $79 / day. Drove to Aguadilla, too tired to wait on hold, just went to sleep.

2/13/08 - Waited on hold without talking to a person 3 different times for at least an hour each time.

2/14/08 - Waited on hold without talking to a person 4 different times for at least 45 minutes, once for 2 hours and 15 minutes.

2/15/08 - Waited on hold without talking to a person 3 times for an hour each.

2/16/08 - FINALLY get ahold of a person. They stated that they could not compensate me for my missed flight expenses because the flight was 5 minutes late, thus they were not at fault. Right, it was the extra 5 minutes that made us that late. Whatever. My flight home had the same Delta to JetBlue issue on the way back with only 1 hour between flights, so I said if they could just fix the flight home at no further charge to me I would be satisfied. After waiting on hold for a response for 20 minutes, they came back to simply state that it is a "valid connection, " that I'll have "plenty of time, " and this was verified "by the airlines and by the airport." My flight was to land at 6:10 am in Orlando, then I have an hour to get to baggage claim, get bags, check in again with Delta, go through security and catch the flight. I stated that she must have never seen the Orlando airport at 6 am and that an hour was not enough time. I told her to CHANGE THE FLIGHT. She put me on hold for 20 more minutes only to come back and say that she could get us a noon flight out of Orlando at a penalty cost of $200 a person (there are 2 of us) which I told her was unacceptable. After speaking to her supervisor, the best they could do was "promise" that I would catch my flight.

2/17/08 6:10 am - Arrive in Orlando, run to baggage claim, wait 40 minutes for bags, sprint to the check-in counter 20 minutes before takeoff and they had already closed check-in. Delta stated that they only had one flight to San Diego and that it would cost $947 per person. Got on the phone with CheapoAir, spoke to 3 different customer service reps, 2 different supervisors over the course of 2 hours (got "disconnected" 3 different times) with the end offer being that they could get us a flight to San Diego at noon for $450 total. I explained that this was unacceptable and the "supervisor" stated that there is a "baggage alert" highlighted directly below "flight details" on the online receipt they had e-mailed me. Prepared for this, my laptop was in hand with the receipt in front of me which does not anywhere claim a "baggage alert." I have attached this file as a photo. I explained this "baggage alert" wasn't anywhere which led to a childish, "yes it is, " "no, it's not, " "yes it is" conversation. I explained that, already approximately $500 down from their mistake I wasn't going to pay a cent and that my lawyer would get involved. The supervisor then said, "whatever" and hung up on me. I returned to the Delta desk and a flight miraculously appeared for $50 / person that would get us into San Diego today. After 23 hours of travel, I finally arrived in San Diego.

Moral: STAY AWAY FROM CHEAPO-ERROR

CheapOair.com
Booking Confirmation
Your Electronic Ticket(s) have been issued. Please print this Itinerary and carry with you to the airport for check-in.
Please print and keep this receipt.
Please do not respond to this e-mail! This email is intended for notification purposes.
Click here to see your itinerary online
Your E-ticket(s) for this Itinerary have been confirmed
Booking Details
Booked on: 11/9/2008
Reservation ID: KCPNRF
Booking Number: 1763168
Name: Anthony R Chiatello
Address: xxxxxxxxxxxxxxxxx
San Diego CA 92109
Phone: 412 xxx-xxxx
Email: [protected]@gmail.com
Please note: Your ticket is NON-REFUNDABLE . For any changes to dates or routing, there will be a penalty. Please call our Customer Service at [protected] to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.
Traveler Details
Traveler 1: Chiatello/ Anthony Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket
Traveler 2: Watkins/ Krystal Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket

FLIGHT DETAILS

Outbound
Date Flight Depart Arrive Duration
11Feb, Wed Delta Air Lines
Flight 1046

Operated by Delta Air Lines SAN - San Diego
01:36pm ATL - Atlanta
08:44pm Nonstop
Econ
4hr 8min
11Feb, Wed Delta Air Lines
Flight 1329

Operated by Delta Air Lines ATL - Atlanta
09:20pm MCO - Orlando
10:49pm Nonstop
Econ
1hr 29min
11Feb, Wed JetBlue Airways
Flight 723

Operated by JetBlue Airways MCO - Orlando
11:35pm BQN - Aguadilla
03:07am Nonstop
Econ
2hr 32min
Total Trip Time: 8hr 09min
Return
Date Flight Depart Arrive Duration
17Feb, Tue JetBlue Airways
Flight 724

Operated by JetBlue Airways BQN - Aguadilla
04:10am MCO - Orlando
06:07am Nonstop
Econ
2hr 57min
17Feb, Tue Delta Air Lines
Flight 1431

Operated by Delta Air Lines MCO - Orlando
07:25am LAX - Los Angeles
10:08am Nonstop
Econ
5hr 43min
17Feb, Tue Delta Air Lines
Flight 7591

Operated by Delta Air Lines LAX - Los Angeles
01:50pm SAN - San Diego
02:40pm Nonstop
Econ
0hr 50min
Total Trip Time: 9hr 30min
Add Insurance
Check Hot Deals on Hotels in Aguadilla
Check Special Car Rental Rates in Aguadilla
Meal & Special Requests
Price Details (USD)
Travelers: 2 Adult/s
Fare: 401.90
Taxes & Fees: 94.20
Insurance: 0.00
Discount Amount: $-20.00
Total Fare: 972.20 USD
Credit Card Details
Credit Card: Visa -xxxx (First 4 digits)
Expiration Date: 02/12
Account Holder: Anthony R Chiatello
Please note: Your credit card may be billed in 2 charges totaling the above amount. The second charge of "Ticketing Automation Service Fee" will appear as "Airline Taxes and Fees" . This "Ticketing Automation Service Fee" allows us to provide you with the highest level of service and pricing and provides for automating the ticketing process. Your total will not exceed the above amount.
Notice
IMPORTANT NOTE: All tickets will be automatically issued and are non-refundable. If you do not receive an email with ticket # information, please contact us to get the ticket #s or call the Airline to receive ticket # information. IN NO CASE WILL TICKETS BE REFUNDABLE, even if ticket is not utilized.

NOTE: If it is a third party credit card, you may receive a phone call and email from our customer service department asking to verify this transaction before the tickets can be issued. A third party credit card is when the traveler is not the card holder.
Advice to Travelers
For international flights, please reconfirm your flights 72 hours prior to departure. It is recommended to check in 3 hours prior to departure for all international flights.
For domestic flights, please reconfirm your flights at least 24 hours prior to departure. It is recommended that your check in 2 hours prior for all domestic flights.
Please re-confirm your seat and other special requests such as Frequent Flyer miles with the airline directly Airline Phone Numbers .
Please check your travel documents such as PASSPORT and VISAS. You are responsible for entry and visa requirements to the country you are visiting. At times there is an airport change at your connection city, please be sure you follow instructions for the change of Airport. Please review your itinerary carefully for such airport changes and other flight details.
At times the flight is operated by a code-share partner. Please be sure you arrive at the correct Airlines' check in gate. For example - the flight # may say "United Airlines" flight # but the flight may be operated by "Lufthansa", so you will need to appear at the "Lufthansa" check in gate
In extremely rare cases, Airline rules or fares may change prior to ticket issue. We reserve the right to notify you of any rule or fare changes within 3 Business Days. For any fare changes up to 25 USD of the new fare, we will bear the cost. If there is a rule or fare change, you have the option not to purchase this ticket and your credit card will not be charged. If there is no change, then ticket is automatically issued and it is non-refundable.
Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary.
In the event that your tickets cannot be processed electronically, we will issue a paper ticket and send overnight to your credit card billing address.
Travel Insurance - If you selected to add the trip insurance to your flight ticket order your payment will be processed immediately. Please click here to view a copy of your description of coverage. For travel insurance questions or to obtain your certificate or policy please call CSA Travel Protection at [protected] (plan code CA200-T or 100CA). For all purchases made prior to 9-30-07 please call [protected] (plan Code 435-F). This number is valid for Insurance Questions only.
Tickets are non-transferable and name changes are not permitted.
Original service fee charged at the time of bookings is non-refundable.
Cancellation fee charged at the time of cancellation of reservation is non-refundable.

DO YOU SEE A "BAGGAGE ALERT" ANYWHERE? BEWARE OF CHEAPO-ERROR

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Holly
Oceanside, US
May 04, 2009 9:20 pm EDT

My husband and I booked tickets to go home at Christmas. After booking the travel we received a phone call stating that the fare was no longer available and that we needed to pay almost $200 more for a different itinerary. Incensed I informed them we would find our fare elsewhere and that the price hike was unacceptable. The representative stated that they saw their error and would honor the initial price. I was given my ticket number and sent the same itinerary I had initially agreed to. When my husband and I showed up to the airport we were informed that our itinerary was incorrect...we had no reservation on the flight. Frantic calls to CheapOAir's customer support went nowhere and we ended up buying another set of tickets or else risk spending Christmas in an airport. Once we returned home and I had a chance to look at my credit card statement I noticed the amount charged was more than our itinerary showed and for a different airline completely. Apparently the itinerary we were sent was incorrect. Follow up phone calls resulted in nothing but more frustration. The error was theirs, yet they were unwilling to refund our tickets or issue a credit. As far as they were concerned they had our money and it was our problem.

Do business with this company at your own risk for they will never rectify any mistake on their part.

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alireznews
Sacramento, US
Apr 30, 2013 2:04 am EDT

On April 29, 2013, my boyfriend and I learned how cheapoair got its name. Cheap service, cheap tricks and deceptively cheap tickets. On March 18, we had purchased a roundtrip ticket for my boyfriend to visit his family in Iran in May for $1194.77. One thing led to another and after the Massachusetts bombing, he and I decided it was not safe for him to travel to Iran at this time. So I called to ask if we could change the arrival and departure times to sometime later in the year. Fast forward an hour and 15 minutes later and 3 transferred calls and I was stuck trying to explain my situation to the Cheapoair Indian call center. The representative was extremely rude and difficult to understand and when I asked him to repeat several things (which I phrased, “I’m so sorry, but could you repeat what you just said”) I would hear him mutter something under his breath and yell the instructions back at me. He even yelled at me, “Apple! You can only go back Apple!” I later found out that he meant April. Even my boyfriend who’s Persian tried to help me understand him but eventually the representative refused to repeat himself and we had to end the call.
So we tried again. Another 45 minutes later, we were connected to the Indian call center again, this time with Representative #2 who was much friendlier albeit unhelpful. He explained to us that we would have to use the tickets by March 17 at the latest if we rescheduled (within a year of the purchase date, not the flight date which we thought was odd). In addition, we realized that Representative #1 had blatantly lied to us about the deadlines of our tickets. So we discussed our options and decided to hang up to so as not to waste his time.
Big mistake
We decided afterall we are going to postpone the trip to our winter break and called again. 30 minutes later, we got connected to Representative #1. As soon as my boyfriend says hello, Representative #1 states, “Oh it’s you. This is your number ###-###-####. You’re going on hold” and put him on hold. No questions asked or asking if it was okay or making sure that it was my boyfriend. Just the representative heard a middle eastern accent and naturally assumes that it’s the same person who called 2 hours ago. I was shocked. And he remained on hold for another hour and a half until my boyfriend gave up and hung up. At this point, I was calling in on my cell and was surprisingly able to get in to get another customer service number we could try. Representative #3 then asked me, “Why are you calling? Your boyfriend is already dealing with one of our associates.” At which point I informed him that the other representative seemed to have a personal issue with him and would not connect him.
So we try the other number. This time the hold is only 40 minutes and we’re connected to Representative #4. We explain our situation (again) and she tells us that in order to switch his flight over to December, the charge would be about $1600. I first thought she meant an additional $425. No. She meant in addition to the penalty charge, she would also charge us ANOTHER $1600 and we would NOT get the other amount back we paid. I thought this was ridiculous and when I clarified this amount, she tried to talk over me until I almost had to shout to get her to stop talking and listen. Finally we decided to just cancel the ticket and she said we could use the credit toward a flight until March 17. We agree to the email confirmation and penalty to cancel the ticket only to find out afterwards that this credit is only good for the airline my boyfriend was originally going to take, which was Alitalia. And guess which airline wasn’t showing up on the Cheapoair website (when it worked)? That’s right.
Overall, I feel extremely cheated and angry. Because the website is so poorly managed, even if I find another Alitalia flight somewhere, I would have to call into a customer service that is shoddy, racist, and rude in order to try and book it. I want my money back and refunded. You’re welcome to charge me that $50 penalty, but this post is going on every traveling internet site until you have the decency to respond to my emails about your lack of customer service and failure as a facilitator for easing traveling

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Flyer99
New York, US
Sep 14, 2011 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

had multiple similar experience with CHEAP-O-ERROR,

their wait time is never less then an hour at all times of the year!

STAY AWAY!

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unknown12345
, US
May 18, 2010 4:52 pm EDT

My husband and I booked a flight from Ft. Lauderdale to LA and back on-line. As soon as we received the confirmation I noticed, that the return date was two weeks (!) after the one we stated on our reservation (instead of 24th of May THEY changed it to June 8th). I called the company's customer service right away to change our flight back. After being on hold for almost half an hour their representative said to me, that it was our mistake and we did put the wrong return date ourselves, though I did the reservation on the different computer and still had the page open showing me the right date on the original reservation, that we made! Nontheless, the girl on the phone was very persistent... I told her, that I want to change my flight back since we were not planning to stay in LA for additional two weeks - we need to go to work, have things to do! So, she called the airline and told me, that she would change the return date back to normal. As soon as I got the second confirmation (which was hers) I saw, that CheapOAir charged us extra $358.00 as the penalty for the changes! This was total FRAUD!

I called the company again and as soon as I explained my problem and requested to talk with the supervisor, they simply hang up on me.

Then my husband came back home - I was not able to talk to anyone no more - he called the company again and they started arguing with him, stating, that it was all our fault and we put the wrong date and agreed to the charges (which, actually, also included extra $60.00 for the insurance, that I didn't even ask for - we paid for the insurance $30.00 in our initial reservation - why do we need the extra one?!)

After the long conversation the customer service representative refused both to accept their fault and refund the money.

NEVER again we are making an effort to fly with the company like that anywhere. CheapOAir is the worst company to buy tickets with - they are total crooks! They make their money cheating on you, for example, the way they have just did to us!

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NOTYOURMAMA
Raeford, US
Mar 17, 2009 7:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

oh I agree!The should run out of business, they have a terrible way to make money and you know why you read so many responds from customer service of cheapoair?Cause ripping off people and writing lies on the internet is what they do best!TERRIBLE COMPANY!

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arthur santos
Santa Maria, US
Feb 21, 2009 1:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wow, my friend, this was an horrible experience! This company should not be allowed to be in business. I wish I had read this before I booked my flights to Europe yesterday. I'm having trouble with changed itineraries, increase in fare, no confirmation of new flights, no e-tickets, long time on hold on the phone, and a lying rep who insists he has emailed my e-tickets. We must put the word out for consumers to boycott this unreputable company. Cheapoair's license to do business should be revoked.

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9:43 am EST
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CheapOair reservations switches

I booked a round trip flight and verified my information BEFORE I hit confirm. I went on my trip and when I went to return home, the airline informs me that I am returning 1 month later. I had to buy another ticket to get home. I have tried to contact cheapoair.com but cannot understand what they are saying. She told me to keep calling back untill I get someone who speaks English.
The agent at the airport informs me that this happens a lot with cheapoair.com. They change your reservations.
Moral, STAY AWAY from cheapoair.com. By the time you pay for another ticket, you could have flown first class cheaper.

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NOTYOURMAMA
Raeford, US
Mar 17, 2009 7:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Oh YES, they did that to me to, those suckers just switched my dates and I thought it was my fault, ONLY SO they can charge me for a higher price or cancel for a fee.DAMN Liars!Please people DO NOT USE CHEAPOAIR!

CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
CHEAPOAIR=FRAUD!
OK, DID EVERYBODY GET THE MESSAGE?I hope so!

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shortshooter
Bainbridge, US
Mar 09, 2009 10:19 am EDT

I also had them pull a switch on me. I purchased a ROUND TRIP tickets for my in-laws and now when I get the email from my in-laws it shows only one way. I know I looked at and booked a round trip flight not one way! Now I have to pay double what it was when I first got their tickets just to get them home. I sent an email to a randrews there and hopefully they can resolve this issue. If not I am contacting the attorney generals office and any other office that can wield a heavy hand to that company!
Don't use them!

CheapOair Customer Reviews Overview

When it comes to finding affordable travel options, CheapOair is a reliable online platform that offers an impressive selection of airline tickets, hotel accommodations, and car rentals. With an emphasis on competitive pricing and customer service, CheapOair has received a large number of positive reviews from satisfied customers.

Many users have praised the user-friendly interface of the website, which makes it easy to search and book flights. Customers have also reported that the website offers a wide variety of travel options, including budget airlines and lesser-known carriers that may not be available on other travel sites.

CheapOair also receives high marks for its customer service, with many positive reviews citing the helpfulness and responsiveness of the support team. Customers appreciate that they are able to speak to a live agent if they encounter any issues while booking or traveling.

In addition to positive reviews for its user experience and customer service, CheapOair is consistently praised for its competitive pricing. Many reviews mention that the site offers some of the best prices available for flights, hotels, and car rentals.

While there are a few negative reviews of CheapOair, these are relatively rare and tend to focus on isolated incidents rather than overall dissatisfaction with the site. Overall, CheapOair is an excellent option for travelers looking for affordable and convenient travel options.
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Contact CheapOair customer service

Phone numbers

+1 (800) 566-2345 +1 (888) 525-7569 More phone numbers

Website

www.cheapoair.com

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