[Resolved] Cheapoair / EXCESSIVE FEE FOR BOOKING # 4661179
BOUGHT A RT ATL/USA to TOULOUSE, FRANCE. t
The return flight was scheduled on August 28, 2018.
Due to a ffinally asked to pay $amily emergency, I need to get back to the USA prior to that date, namely within the next 2 weeks.
The call center in New Dehli provided very POOR SUBSTANDARD CUSTOMER SERVICE, FAILED TO RETURN CALLS AS PROMISED, DID NOT HAVE THE LOGISTICS TO CARRY THE WORKLOAD WITH SLOW OR NON WORKING COMPUTERS, then I was finally asked to pay an EXCESSIVE ONE TIME ENTRY FEE FOR THE REBOOKING IN THE AMOUNT OF $1350.
FORMAL COMPLAINTS COMPLAINTS WERE LODGED TODAY AGAINST CHEAPOAIR WITH THE USA STATE AND FEDERAL AGENCIES LISTED BELOW AND THEIR INVOLVEMENT IN RESOLVING THIS ISSUE HAS BEEN REQUESTED AT ONCE< SINCE YOUR CALL CENTER IN NEW DEHLI HAS UTTERLY FAILED IN DOING SO:
1) FEDERAL TRADE COMMISSION
2) CONSULAT GENERAL DE FRANCE, ATLANTA, GA
3) ATTORNEY GENERAL< STATE OF GEORGIA
4) ATTORNEY GENERAL, STATE OF NEW YORK
5) CHAMBER OF COMMERCE< STATE OF NEW YORK
6) CHAMBER OF COMMERCE, STATE OF GEORGIA
7) BETTER BUSINESS BUREAU, STATE OF NEW-YORK
8) BETTER BUSINESS BUREAU, STATE OF GEORGIA
9) CONSUMER FINANCIAL PROTECTION BUREAU
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CheapOair Customer Care's Response, Jul 17, 2018
Please provide a valid 8 digit booking number, the one you gave is missing some numbers, . Once we can identify the booking, we can further discuss the issue at hand, Our apologies for the inconvenience.
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