Dear Sir, I do apologize for you not being able to keep your plans. I would like to state that the cancelation penalties are imposed directly by the individual hotels, not Cheapoair. We sell the hotel rooms and provide you with the rules for cancellation via your email confirmation.
The hotel room could of been canceled directly with the hotel if you were not able to make your reserved dates. If you could provide me with your booking confirmation, I can check with the hotel and see if they are willing to refund the money due to weather conditions.
I cannot guarantee that they will waive it, being it's their busy season, and they could of resold the room. But it's worth a shot!
Send the booking confirmation to:firstname.lastname@example.org
Never heard back from the above customer regarding his complaint. I will assume he has accepted the explanation.