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2.3 30 Reviews

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Complaints Summary

10 Resolved
19 Unresolved
Our verdict: Engaging with CheapFareGuru.com / AirTkt.com / Eros Tours & Travel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:23 pm EST
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Worst travel booking service ever

I have traveled the world 7 x, 152 countries, use all sorts of booking agencies. Booked with CheapFareGuru.com, my goal - get from Halifax to Los Angeles. Booked the ticket, and when the details arrived it was going to an airport in Toronto Island - not Toronto International - and the connector was Toronto International - in the middle of winter. Somehow with luggage, carry on and personal belongings supposed to make it from the middle of Lake Ontario to Mississauga pretty much to catch the connecting flight. When we phoned, which took 8 customer support attempts, from dropped calls, to hang ups, they finally told us it was our fault we accepted. I didn't even know about the Toronto airport on an island and that we would get sent there. We asked for a possible Montreal connection - which is where the first leg was going - to Toronto International - no changes allowed. We asked if they could go from Halifax to Toronto International - no help at all. We had to book another flight for the next day from scratch - costing us 2x as much and losing the original flight. What company strands a passenger on an island with no connection to her next flight. Nobody with any ethics.

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9:06 pm EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Overcharged for plane tickets, Service fee I was not informed about, Failure to provide services for flight changes which I paid for

I called this company on 06/29/22 to get the flight tickets to Costa Rica which had previously been quoted to me. They said that deal was no longer available. Looked up for a different deal, and came back with a cost of $1179.84 round trip. But, I would be flying two different airlines one way prices, which I didn't know at the time. I wasn't pleased with my first flight: 2 layovers of 5 hours each. Was told that was all that was available for the day. I finally relented, gave them my debit card #, electronically signed s paper authorizing the amount and was told I would receive my e-ticket within an hour or so. I worked that night but kept checking my email for the ticket. Nothing. I called the next day and was told it was arriving soon. Later that day, I saw a charge posted to my online bank account for $1099.85 from United Airlines, a $40 charge, and the $39.99 for trip change insurance. I was curious why United Airlines would be charging me directly, but let it go. I work A LOT & didn't have time to investigate at that time. I checked my bank account on July 1, saw my check had come in, and had about $990. I paid my bills online as usual. I checked my account on Sat, July 2, and saw another charge for $1099.85 from United Airlines. Immediately called the travel agency. They told me not to worry about it, it's just something some Banks do, that it will go away because they had already been paid and gave me the authorization #t for it. I called my bank and told them to drop it because of this fact, and was told this charge was a different one coming from United. I then noticed all the payment names had been changed to Eros tours. Never heard of it. Called Eros tours back, told them United had charged me, & was told "Yes, but they have already put in a reversal." I went to United website looking for a contact number, and happened upon a much better flight. I called Eros back, asked them to change it &: I would pay the cost difference of $171. They said they couldn't do it for less than $398. I was shocked. Why I asked? Their"system " is all he said. He then said if I didn't like it I had to go to the airlines itself. I then asked for a refund for the insurance I bought, and he hung up. I called United, got my flight changed, but they couldn't apply my credit already paid because that would have to be paid through the same method as the original. So now I'm out another $533 on my charge card. I asked why they had put in a charge for $1099.85 and they said they didn't. He led me to the receipt for my original ticket. When I added the amount Eros paid the airlines and what they charged me, it was a difference of $75.05! I said that's it, I'm not doing business with liars and thieves. I then bought out my other ticket. I called Eros and told them what I had discovered and I asked for a refund. He hung up on me. I then called my bank to dispute the payments and told them the 2nd charge of $1099.85 was fraudulent. Didn't matter. They kept this charge as processing for 5 business days, leaving me penniless, AND, returned my bill payments for "insufficient funds". The matter is in the bank's hands and I just wait and see. Needless to say, I'm changing banks too. They told me charging me twice was illegal, but wasn't willing to help me pursue it, and in fact, supposedly had disposed of the evidence. I'm hopeful I can take legal action because these people have been doing the same to many many people for far too long.

Desired outcome: I want EVERY SINGLE PENNY returned to me.

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6:54 pm EST

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Poor customer service and reservation changes without customer consent!

On today, February 9, 2022, I called to obtain information on the insurance I purchased and information regarding the possibilities of cancelations and refunds. Once I was made aware of the policy regarding my reservation that it could not be refunded without a fee of $25 or $99 or credit of about $58 I decided to not have any changes made or cancelations. This complaint is not regarding your policy or procedures it’s the customer service agents representing your agency. The level of customer service and attentive to the consumer was not there it was if the Rep Henry was bulling me over the phone and causing great distress and anxiety. I could feel my blood pressure being elevated, because he would not listen to my concerns and hear what I was saying. Henry took it upon himself to cancel my reservation without my confirming me confirming and when ask not to change he keep telling me it’s changed, and I called to cancel it etc. When my call was to inquire on refunds and cancelations due to an event change. Whether or not I was traveling or using the ticket was not his business and I tried to express that, and the call was very heated and disturbing very combative and unnecessary.

After several minutes of the call going nowhere, I asked to speak to someone else and was told NO I asked to speak with a supervisor and was told NO, so the call continued until I demanded he not cancel my ticket as he stated it was done while placing me because that’s what I called to do. After being on hold several more times someone else got on the phone who was supposed to be supervisor not sure they never introduced themselves. This individual said they would keep the ticket active if I sent an email in writing saying the ticket is not refundable and not changeable. I was informed the prior rep’s name was Henry and I requested the person I spoke with go back and view the recorded conversation he said he would.

Why did I need to put in writing in an email stating THE TICKET IS NOT REFUNDABLE or THE TICKET IS NOT CHANGEABLE, or they were going to CANCEL my ticket. If that’s already the policy what kind of non-sense is this? Never in my life have I had such poor service with any airlines or 3rd party vendors! Even when informing them I was at work and my lunch break was over they continued to state I needed to send the email, or they would cancel my reservations.

In short, I’m not sure if I will even fly to Seattle, because the conference was proponed, and I didn’t want the ticket canceled because I can get the full refund if I don’t use it from my employer by filing a claim so that’s why I didn’t want any changes or partial flight credit etc. Which this has nothing to do with the ticket I PAID for and REQUESTED TO STAY ACTIVE AND NOT CANCELED during my phone call to only ask questions regarding the policy on refunds and cancelations.

I would also like to note I had to called back and speak with another rep Alex, who assisted me another time and during another call this week. I could hear the prior rep informing him of my previous call. I asked that my ticket not be canceled. After being asked again to send the email in writing saying the ticket is not refundable, I went ahead and sent it twice because I was told once again, they would cancel the ticket if I didn’t put something in writing to state that. I’m afraid to use this company again!

Desired outcome: Since I was unable to get a full refund or use the insurance I purchased as it was not covered so I was informed by CheapFareguru I'm keeping my ticket.

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Is CheapFareGuru.com / AirTkt.com / Eros Tours & Travel legit?

Our verdict: Complaints Board rates CheapFareGuru.com / AirTkt.com / Eros Tours & Travel highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 34% resolution rate for complaints about CheapFareGuru.com / AirTkt.com / Eros Tours & Travel raises questions. Diligently reviewing CheapFareGuru.com / AirTkt.com / Eros Tours & Travel's client feedback and resolution practices is recommended for those considering CheapFareGuru.com / AirTkt.com / Eros Tours & Travel's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel earns 86% level of Trustworthiness

Excellent Trust Notice: CheapFareGuru.com / AirTkt.com / Eros Tours & Travel near-perfect at 86% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for CheapFareGuru.com / AirTkt.com / Eros Tours & Travel. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cheapfareguru.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cheapfareguru.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cheapfareguru.com you are considering visiting, which is associated with CheapFareGuru.com / AirTkt.com / Eros Tours & Travel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, CheapFareGuru.com / AirTkt.com / Eros Tours & Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for CheapFareGuru.com / AirTkt.com / Eros Tours & Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • CheapFareGuru.com / AirTkt.com / Eros Tours & Travel has been found to only resolve 34% of 1 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
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2:52 pm EST

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Charge of Involuntary ticket change

My wife booked an air plane flight from CheapFare Guru and United airlines cancelled that flight and suggested another flight. We had no choice but accepted the change, CheapFare Guru charged us $50 for the reissuing ticket fee due to the change made by United airlines. It was not her desire to change the flight, CheapFare Guru is a rip off agent to charge passengers ticket regardless who made the change. It wouldn't happen had we booked through United airlines directly.

Desired outcome: Return the unreasonable charge for ticket changed by United airlines.

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Update by AntiCFG
Nov 13, 2021 2:54 pm EST

Hope you can help to resolve the dispute.

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5:19 pm EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Cancellation refund policy

I requested cancellation for three flight tickets on Air Canada 3 days prior to the first flight. No refund was offered for any portion of the tickets. When calling the company, you either are put on hold for up to 30 minutes or even have your call cut-off after waiting for extended periods of time. I question why any reputable airline would knowingly do business with such a company. I would caution anyone against buying travel services from this company.

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6:19 pm EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel double charged my account

I bought a ticket from USA to Kenya using Swissair on Sunday using Cheap Fare Guru travel agency. I waited for the e-ticket which the agency promised to send within an hour but instead I received an email asking me to authorize addition of $84.40. which I did and but was issued with an e ticket a few hours before departure. I tried checking in online but the airline could not recognize my e ticket number or booking number. I went to the airport and had to line up for a long time almost missing the flight. When I arrived in Kenya I realized that Cheap Fare Guru travel agency had charged my account twice and overdrawn my account. I informed them and they said they are refunding within 24 hours. By Tuesday night they had not refunded my $998 and the bank had charged $245 overdraft fee. Today is the end of the week and my account is negative. We called and Cheap Fare Guru agency for updates and they said they refunded the funds on Monday we check with the bank. We have checked with the bank all week and the bank tells us that the Cheap Fare Guru travel agency has not refunded.

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 4:58 pm EDT

Such types of disputes is impossible to solve at the ublic web site, but in the court only.
it is not very difficult issue, if you submit your own complaint to local US court, where fees range
50US$ for smal civil suit (till 5000USD) or 350 USD for bigger case in US state.
If you you need the legal assitance, you can hire a lawyer or a legal professional for fee.
Fees start from USD200.
The legal professional can assist you to prepare the complaint for the US county court (small procedure claim) in your area.

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10:15 pm EST

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel airline tickets

Necesito que me devuelvan el dinero, o que me den creditos, en passages que con la poliza total fue cancelado el vuelo por cuestiones de salud y causas de seguridad en el lugar de arribo y en un back &forward fue dejado de mi parte, porque no se resolvia pero ahora al ver en las diferentes webs tantos incumplimientos, me decido a reiniciar la solicitud gracias !fue comprado con tarjeta de Chase .

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Update by caridad
Dec 10, 2018 10:31 pm EST

viaje alemania cancelado con anterioridad y argumentados dos situaciones concretas e incluidas dentro del seguro, que cubria en su totalidad segun poliza el reembolso necesito ser contactada
he planteado el reclamo con ellos y con el banco chase pero lo reiniciare porque lo habia dejado pues necesito trabajar y no tengo tiempo para estar detras de ellos .que siempre ponian un argumento distinto
en la ciudad donde debia arribar habia amenaza registrada en el area y no es posible llegar a un lugar inseguro
agradezco su atencion

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10:16 am EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel booked in wrong class of service paid for and won't fix or refund

I booked and paid for two Tickets in Premium Economy Class to Europe, turns out when it was time for me to select my seats they booked me in regular economy. I have been making calls and emailing with Sandy their supervisor who has promised me a partial refund. I do not accept that I have to pay 300.00 ticket to cancel what is not my fault... But, after many weeks I still have ZERO refunded to my CC and Sandy has stopped returning my contacts... 3, 400.00 rip off

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3:34 am EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel They are scammers

Use other ways of booking. Stay away from CheapFareGuru.
You may lose your money when making a reservation from them. I know that many similar companies do the same way and then ask for more money.
Long story short: I booked tickets, got a confirmation email, thought that ok, nothing to worry about. But on the next day, I was notified that the prices got higher and I had to pay the difference or they will cancel my booking. They knew my credit card information, so they just simply charged me without my permission. What the hell is that? Maybe I will be the one who decides what to do with my money? Their customer care doesn't reply, nobody cares.
Please, never use them. They are real scammers.

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9:22 am EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel airline tickets

This was the first time I had ever used this company. I made a reservation for tickets to Italy with them. The policy was a full refund if you cancelled in 24 hrs. or less. The airline was Iberia. After booking, I had some doubts about the airline and looked up reviews. “Awful” was not the word. It was one horror story after another. So, I cancelled my reservation (note, this was less than 2 hrs. after making it). They did not send me a confirmation of my cancellation. After badgering them, I received an email that said that they had cancelled it; it was worded strangely, with no credit amount indicated--nothing. I had also purchased the trip insurance they offered with the ticket, and made sure that it was refundable within 24 hrs. as well. They made no mention of this in the email. I had to send FOUR emails before they responded with an email stating that BOTH the amount for the tickets and insurance would be refunded. Thank goodness I pushed; when I got my VISA bill, the insurance amount had not been credited. They would not answer my emails, so I disputed the charge. The VISA company was even having problems until I sent them the email that stated both would be refunded. The refund was then issued. I now understand why they were so cagey about putting anything in writing stating the amount to be refunded, as every other company does...usually an email confirmation of your cancellation is sent with the amount to be refunded. VISA said without that email that I had insisted on getting from them I would have never won the dispute, due to that the way they set up their policy--purposely not straightforward. This site is fraudulent in my opinion--use it at your own risk.

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Update by debmacchi
Sep 28, 2017 8:08 am EDT

I am the writer of the comment. The response from Cheapfare guru is not accurate; I have the multiple emails back and forth which prove that they would not say that both the tickets and the insurance would be refunded until I insisted. I also have the documentation from Chase bank on the dispute that shows that what I wrote was accurate. There is a recorded conversation with the Chase representative who asked if I had written confirmation that said Cheapfare guru would refund the travel insurance, which I did because I suspected they were not being honest and had insisted that they put it in writing. I was contacted by Chase subsequent to the submission of those emails to say that the dispute was now resolved and that my travel insurance refund would then be issued. I would be happy to provide any of this documentation to Cheapfare guru or anyone that wants to see it. I would trust the records of Chase bank over Cheapfare guru any day. Look at the other reviews on this company- I am not the only one that has had issues with refunds.

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8:19 pm EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel air ticket booking company

We missed our flight due to weather conditions. We called to cancel flight 2 hours before flight departed. They said there was nothing the could do. They would not reschedule or reimburse us for the tickets. It was a round trip ticket Seattle to Bangkok. We booked a one way flight the next day with a different agency. On our return we learned that CheapFareGuru canceled our return tickets also when we showed up at Bangkok Airport on the day we were to leave. No Email was sent to us, nothing. We got ripped off for a lot of money plus the extra thousands of dollars we spent on last minute tickets. Why are these crooks allowed to stay in business. My only alternative is to take them to small claims court I guess.

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9:49 pm EST
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel purchased air ticket buy airline declined because cheapfareguru collected fare back from airline

I purchased air ticket for two passengers in the amount of $1, 945.92 for the flight schedule for 12/14/2016 from new york to lagos, nigeria. Klm dishonored the ticket issued by cheapfareguru because the money paid was reimbursed to cheapfareguru. All efforts to get cheapfareguru to find alternative flight failed. Several telephone calls to the did not result in getting klm to honor the the tickets because they insisted cheapfareguru had to pay the current fare which at that point was too high because of christmas rush. We had to return home and started calling cheapfareguru the following day. We started looking for another ticket after it appeared cheapfarguru had collected our money without producing valid ticket. To look for alternative ticket became imperative having arranged for the trip to attend a daughter's wedding. We departed on 12/16/2016. Wa came back from the trip but has so far not been able to get reimbursed for the original ticket and the extra expenses to enable us travel. The alternative ticket cost us $4, 630. I am looking for reimbursement of the extra money paid to trave since the original ticket was purchased on 6/20/2016 to avoid the christmas rush that their breach of contract and his honesty made me to pay.

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10:53 am EST
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel airline tickets

Travel date 12/25/16 & 1/10/17. Booking id # 5ifdqy this company failed to send my booking to british airways for an international flight. My flight was changed according to them by the airline but they did not notify me of the change until I went online to check in at the airport and it did not show all my flights.
I went to the airport to return home from my destination and once again the booking was not sent to the airline and I had to call them from the airport
To sent the ticket through. I had to run through security to my gate and almost
Missed my flight. When I called I was put on hold both times for over 20 minutes. This caused undue stress and I am completely disappointed in
This company. I would never purchased another ticket through them again.

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Aryan Russ
Aryan Russ
, GB
Apr 15, 2017 10:17 pm EDT

The complaint looks chaotic:
it is unclear how an unknown service provider is connected with the British airwways;
there are no time / date / flight number of travel;
there are no any prove that the Britisg airwways had canceled any flight.
The is unclear, which loss had been suffered by a passenger due to unclear the British airwways actions.
The complaint looks groundless at this stage.

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Author of the review
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csherman
, US
Apr 17, 2017 10:46 am EDT
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Replying to comment of Aryan Russ

# 5ifdqy is the booking number provided from Cheapfareguru The date was 1/10/2017 flight # BA1439. The complaint is not with British Airways.
If you read the complaint properly you would see that it is against the booking agency Cheapfareguru. I have the upmost respect for British Airways.
I will continue to fly with them. The only thing chaotic Mr Russ is standing in an international airport without a boarding pass.

Aryan Russ
Aryan Russ
, GB
Apr 17, 2017 2:47 pm EDT
Replying to comment of csherman

Sir, I am not an interested person in your possible dispute.
Prior to the complaint submission, I just gave additional issues which you are advised to evaluate in order to win a possible dispute = to get compnsation in full.

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9:14 pm EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel cancellation fee is outraged

I purchased 2 adult round chip air tickets going from Philadelphia to Perth $1766.00 per ticket on 6/13/2016 and the traveling day is 7/10/2016 returning 8/14/2016.Tonight 6/23/2016 I called to the customer support to ask for the cost of cancellation fee, they put me on hold for like 20 minutes and finally told me it would me $650.00 per ticket. I asked Ron Kumar ( customer support ) how you came up with this figure, on your contract it ranges from $200.00 to $450.00, then he answered me "that's the way it is"
I can't imagine we live in such a civilized society and yet we continue to allow these people to get away with an unfair business practices .
My email is [protected]@yahoo.com

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1:30 am EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel scam

These guys are real thieves and they stole my money and pretend that they did nothing! Purchased a ticket via CheapFareGuru and later they cancelled my flight and said that they couldn't confirm my card! But they actually took my money and they still owe me. They keep telling me that it was not their fault and that they never took my money, but I already contacted my bank and they confirmed that CheapFareGuru did receive the payment! No matter what do not deal with this company!

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3:24 pm EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel airline tickets/customer service

Bought airline tickets in january 2016 from slc to ams and due to a medical emergency was not able to fly on departure date.. Cancelled a day ahead (after 2 hrs on hold with cheapfareguru) finally was able to cancel flight and receive a confirmation email stating that i had re-issue credit with the airline and would have to re-book directly with them. Have now called delta/klm directly and they told me i can only re-book with cheap fare guru's re-issue desk since delta/klm does not have access to the "bulk" ticket pricing the tickets were issued under. I have now spent hours and hours listening to "your call is very important to us, please don't hang up ..." have also emailed them asking them to call me but to no avail-- so it would seem that since delta can't re-book directly as guru says and guru won't answer or respond, i appear to be out of luck! BEWARE of cheap fare guru

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5:20 am EDT
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel customer service

Sorry to say that this company, cheapfareguru, is totally fraudulent and grossly mismanaged. My wife got sick after reserving the ticket and we got a physician's letter as well. I wanted to cancel my flight arrangement but for the last 10 hr, no body comes on line. Next day, a guy picked up but when he learnt that I want to cancel my ticket, he just ran away and put me in stupid music.

Is there any place where some actions can be taken. My airline United Airline suggested me to write to unitedairline.com/feedback. I'm going to suggest them to disassociate themselves from this scam.

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2:20 am EDT

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel On line travel agency

They are a fraud, do not give them any Personal information. I have given them all my credit card information. They charged the fare, they charged the dummy charge, for a brife moment my ticket was confirmed, but a day later airline canceled my ticket. I am out of money, my account is frozen being concered for fraud activity, and I have not airline ticket to go on holiday.
Please AVOID CHEAP FARE GURU, everything on thier website is a fabrication. they are based in India & there are no way to track them down and get your money back. Stop them!

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11:14 am EST
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CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Customer service on airline ticket purchase

In my opinion this company has the worst customer service!I was trying to book a flight for my brother to fly with my Mother to Europe. I was doing this as a favor to my Mother since she cannot deal with working on computers. I booked the flight - used my mother's credit card, followed the 3 step instructions that they gave for confirming charges to your credit card (which included verifying a $1.57 dummy charge to verify that you are in control of your card). My brother received notification the next day that there was an issue with the payment - he called the number and tried to pay for the flight with his credit card. The customer service rep told him he could not do that and the flight was cancelled and hung up on him. I called their customer service and, after a very long wait, got a very rude person (might have been the same one he talked to) and she told me I could not pay for the flight with my credit card and that the flight was cancelled. I asked her why and she said that it could not be done. I said this is the first time I have not been able to pay for a flight with my Mom's credit card with other online booking sites. She told me to go ahead and go to those sites. I told her "this is BS" and asked to speak to a supervisor and she hung up on me. I have gone with another provider and got great customer service.

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4:58 pm EST

CheapFareGuru.com / AirTkt.com / Eros Tours & Travel Charged my credit card $1,015.40 then shortly after they credited my credit card

I booked a flight from den to lha on 10/17/15 for $981.00 departing january. on 10/20/15 cheapfareguru charged my credit card $1, 015.40 then shortly after they credited my credit card $1, 015.40. I was unaware this had occurred until 11/6/15 when I received an e-mail stating; “dear * we are unable to process ticket for booking id *. there is no charge on card. mark sales & support team www.cheapfareguru.com # 1 since 1990 117 west 9th st. # 307 los angeles ca 90015” when I attempted to call cheapfareguru 11/6/15 to find out why they had not charged my credit card the correct amount but instead just canceled the flight without contacting me I was put on hold for 56 minutes. I was finally able to get a hold of someone who went by “eddie” in a chat session. he stated that “thanks for your patience, we were not able to process your ticket as airline declined your reservation.” I informed him that I was on the british airways website 11/1 and filled out all the supplemental traveler information so I knew that this was not correct. I then called b. a and they stated that the “travel agency canceled the reservation”. “eddie” then ended the chat session several times trying to get me to just go away. chat session — eddie thanks for your patience, we were not able to process your ticket as airline declined your reservation. you why would they decline the reservation? I was able to log into british airways on 11/1 and confirm and also update my traveler information eddie may I have your phone number, will arrange a call back to assist you. you *-*-* eddie thanks i've raised a call back request for you, an agent will call you with in next 1 hour to assist with this. you in the mean time could you elaborate? eddie it depends on the airlines sometimes they declined reservations. you but why how do we get the reservation back that I purchased eddie our reservation specialist will be able to assist you with this once they call you. you I just got off the phone with british airways, pinard, he stated that cheapfareguru canceled the reservation today... so why are you telling me they declined when they state they did not eddie left the chat chat ended chat started eddie i've already raised a call back request for you, our agent will call you soon to assist with this. you I just need to get this flight straightened out. thats all. eddie left the chat chat ended chat started you — update your info hey eddie, I am still waiting for a call... are you not able to help with getting this fixed? eddie no worries, they will call you with in next 30 minutes to assist with this, as there is a heavy call volume at this time. you — update your info ok thank you eddie you are most welcome!

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