The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

cheapelectricals.co.uk / Refurbished Used TV'S

1 England, Essex, United Kingdom Review updated:
Contact information:

ONE TO WATCH CHEAP PRICES FOR MOST THINGS APPALLING CUSTOMER SERVICE

ONE TO WATCH CHEAP PRICES FOR MOST THINGS APPALLING CUSTOMER SERVICE

Absolute nightmare of a company very rude and zero customer service we had ran into two series problems trying to recover our full refund back of £693 as this company agreed to do so once both TV’s that were cosmetically marked returned to them as we were not offered anything else. Following there instructions both TV’S were returned and expecting a full refund as this was in a written email to us also we were told verbally that a full refund would be granted. As expected they denied that both TV’S were marked despite having photographic evidence they were only refunding minus £60 for the return of both sets. I had to seek legal advice and contacted trading standards and in the end I had to settle for £60 less than the full refund that was promised to us once both TV’S were in there possession.I also received emails from this company trying to blackmail us in not to write reviews as they intended to take a further £120 minus the full refund. Sony would not grant the warranty as they were adamant they do not sell under any circumstances to any retailer either what they described b graded or used refurbished products. I would seriously urge people to think twice when purchasing online electronics from this company if something goes wrong as there is no reasoning with them you will regret it. I would recommend that you shop around as the cheapest products when shopping online is not always the best way to go as we found that out for sure.
From my own experience I found Amazon very helpful good choice of products and most important friendly and helpful customer service since then we have bought a TV from them and came in pristine condition as it should!!!

Use at your own Perl I have never experienced such a nightmare of any online purchase ever.
PS Customer service is not something you buy but expect when spending any amounts into any online retailer!!!
Google earth there Address it appears there premises are run from home the picture looks more like a house in the country not the two acres of land warehouse that they make out
There Address is as follows Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS

Sort by: UpDate | Rating

Comments

  • Bl
      11th of May, 2010
    +1 Votes

    The customer was offered many options to substantiate his ridiculous claims, to date Trading standards, Citizens advice, solicitors, the Daily Mirror and BBC watchdog have all failed to take up his case. We have offered him a free TV if he can get any independent authority to substantiate his claim and this is nearly a year old now, still he leaves these unjustified reviews about our company. For a more truthful evaluation of our services please visit www.reviewcentre.co.uk or visit Googles own Froogle, now would they get it wrong we currently are a 4 star review site so we rest our case.
    www.cheapelectricals.co.uk

  • Ma
      12th of May, 2010
    0 Votes

    This company only offered to inspect the TV'S when they were returned to their home base NOT BEFORE WHEN WE WOULD HAVE HAD THE OPPORTUNITY TO SEE THE RESULTS OF THE INSPECTION OF THE TV'S WE RETURNED!!!"
    To clarify the date it was Oct 09 not a year also for your information you did not offer anything to us other than a full refund when both TV'S were returned then lied and denied your responsibility as a retailer should in the circumstances.
    The email clearly stated from your female employee that a full refund will be given when the TV'S were returned!!! Instead as expected you denied us a full refund as we were intituled to but you choose to (ROBBED) us of £60 of the full refund that your company said we would receive!!!
    It’s up to whatever media that we contacted and BBC watch-dog wither they decide to take this up or not.
    Believe me if I could afford to take you the whole way I would have and made example of your company and let people know exactly what they are dealing with.
    As far as truthful reviews as concerned there seems to be a lot more guests reviews NO NAME witch is even more worrying for the public to make their mind up as its easy for this company to deliberately put on positive reviews on their own defence each time a negative is posted.
    I suggest you get over it and move on as I have and accept that from time to time you will be deceiving towards customers as you were with us THAT'S LIFE SO DEAL WITH IT!!!
    As long as there is an opportunity I will continue to post the truthful honest review whether you like or not nothing to do with grudges but letting the public know what they are dealing with.

    If the public can possibly see these photos this is an example what we paid £693.97 for!!

  • Ma
      12th of May, 2010
    0 Votes

    if anyone wishes to contact me please do on [protected]@googlemail.com will only be to willing to discuss.

  • Ma
      14th of May, 2010
    0 Votes

    it seams this company have been up-to there dirty tricks again posting threads on websites posing as members when in fact they were staff members caught out trying to convince people they were
    the company to buy from.
    Unfortunately for them experienced members caught them out comical as it appears strangely after this company receive negative reviews there are lot of anonymous positive reviews posted around the net BEWARE!!

    http://forums.moneysavingexpert.com/showthread.php?t=383504&highlight

    http://forums.moneysavingexpert.com/showthread.php?t=859225&highlight=cheapelectricals+co+uk&page=2

  • Dr
      30th of May, 2010
    0 Votes

    I have just joined this site and would like to say I have no connection to this company apart from being a new customer. I have order a Panasonic tx-p42g20b+5 year waranty+free delivery for £799.99 29/05/2010 The reason for my writing now is so that I can post my pre and after experience, I hope and trust that both will be positive.

  • Dr
      30th of May, 2010
    0 Votes

    Sorry, I had a senior moment there, I forgot to say that I have also posted similar to moneysavingexpert.com, just incase you think I am connected to cheapelectricals.

  • Ma
      31st of May, 2010
    0 Votes

    Good for you hope you got your moneys worth although it seams a bit strange that you would post a complement regarding this company on this site witch is designed for complaints.

    It would surprise me if this is yet another dirty trick from cheapelectricals posting stupid comments posing as members as the public as when in fact they are staff or (Ray Jobaz) himself as its not the first time they have shot there self’s in the foot as people on these sites are really not that stupid or thick to notice genuine post or threads.


    If in fact this is genuine I do hope your transaction was a lot more pleasant than ours and your TV was brand-new stock and not seconds or refurbished as you can Cleary see from the photos witch also by the way are on several sites on the net!!

  • Dr
      31st of May, 2010
    0 Votes

    Mark,

    If you read what is in front of you you will see that I have not posted a complement for this company, I am a genuine member of the public, I do not resort to dirty tricks, I don't think that I post stupid comments and I am NOT a member of cheapelectricals staff.
    My reason for posting now is that, although this site is designed for complaints, do you not think it would be nice, if once in a while, we all gave a company a chance before we all ripe them to pieces?
    I will as I have said post my comments as to the progress of my order and I hope that they are to the good, if not I will let you know.
    I believe that you get out of life what you put in, Attitude maybe.

    speak soon.

  • Ma
      31st of May, 2010
    0 Votes

    Yea Yea what ever enjoy your new TV have a nice life I do hope you have future hassle free transitions from this company!!

  • Dr
      3rd of Jun, 2010
    0 Votes

    Hi, as promised here are my own comments.
    About an hour ago I had my new Panasonic plasma delivered from Cheapelectricals. I can only discribe the service that I have received as "first class", I had a email telling me the stock situation and expected delivery date to me, another email was sent last evening telling me that my TV would be delivered today. I have unboxed, checked over and tuned in the TV, all is good and all is new not 'b' grade or refurbished as has been intimated in one or two comments, what rubbish that in this day and age a company would be trading for any length of time buy selling such items as "new"
    Mark, I will enjoy my new TV, I will and I do have a nice life.
    My sweet jar is always half full, I can't help thinking that someone has pinched, not only your sweets but also your jar.

    Make up your own minds, as you should, but for me Cheapelectricals get 5 stars.

  • Ma
      3rd of Jun, 2010
    0 Votes

    yea yea whatever well good for you i suggest you should go and work for these clowns as you seam to be so interested in speaking highly for them you never know maybe Mr Ray jobaz will employ you and you can become one of there staff that make an utter complete ### off themselves posting threads on websites posing as members of the public when indeed they weren't clever enough to cover there own tracks as this seams so obvious that this is another idiot that works for this scam of a company.I don't need to send or post anymore as i have got the message across with the photos that speak for themselves as camera's don't lie!!!

    SO you go and enjoy your new TV if in fact you did buy from them as this another way of there pathetic to convince people they are so good.

  • Ma
      3rd of Jun, 2010
    +1 Votes

    PS forgot there are plenty of websites I have posted this review 5 more to be exact also the photos are plastered all over the net is surprising how word spreads so fast thank god for the internet when people really see and work out the real honest companies and scams that work from home witch is even more scary I do hope this has taught this company a lesson that people don't put up with crap like we have experienced

    HAVE A NICE LIFE SADO!!!

  • Ma
      3rd of Jun, 2010
    0 Votes

    This photo we have uploaded seams to be this companies head quarters The Electric Incentive Company Ltd, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS.
    Its obvious they are trading from home by the looks of it witch is very worrying indeed as one does wonder were the so called brand new products come from.
    It’s a far cry from the state of the Ark two Acer warehouses they claim to do business from!!!

  • Dr
      4th of Jun, 2010
    0 Votes

    Oh dear!
    How can one man be so rude, Mark you know nothing about me, obviously there are two sides to every story, your side and the wrong side.
    I know that the comments I have written are from my purchase experience with Cheapelectricals, obviously nothing will convince you that I am not an employee, I feel sorry for you being so bitter for so long.
    I hate to correct you on your spelling Mark, but, it is spelt which and not witch, or is that in line with the devil!!
    If you want to continue with your insults than please direct them at your intended target and not at anyone who happens to have an opinion other than yours.
    I will not sink to calling you names but you obviously want to have the last word so I will let you do just that.

  • Re
      4th of Jun, 2010
    0 Votes

    dripfeednow's 'review' is bogus. Just another pathetic attempt by this 'company' to plant 'positive reviews'. Avoid.

  • Ma
      4th of Jun, 2010
    0 Votes

    go and get a life you sad stupid person this review seams to annoy you so much and your going out your way so much witch make s it even more obvious to speak so highly of this company.
    As I said you have no idea my friend so what you had a good experiences with them good FOR YOU!!!
    Well said revealerofftruth i suspected this from the beginning it was so obvious that this idiot has been following us all over the net they even managed to make an utter complete fools of them self's on many websites as I have said before people are not that stupid or thick as these clowns I do hope your business goes down the drain and hope I am around one day to see just that!!! carry on the way your going and you will loss more than you bargain for as you are not doing your self's any favors whatsoever!!!

  • Dr
      20th of Jun, 2010
    0 Votes

    I bet you thought I had left with my tail between my legs, sorry.
    Both Mark and "Revealerofthetruth", obviously Witch and Warlock, are so convinced that my review of Cheapelectricals is bogus, lies, rubbish and any other negatives that they can think of, they will once again rip me to shreads for what I am about to write.

    I had a problem with my new Panasonic TV so called my local service centre, they were not very helpful, mind you I don't think they liked the fact that I paid £250 less than they charge, after several emails to and from Panasonic I emailed Cheapelectricals, within 15 minutes I had an email and a phone call from them, they said they were getting new stock in on tuesday 16/06/2010 and would replace my TV as soon as possible. Well I spent yesterday setting up my new TV, everything works great, and once again I will say a big thankyou to all at Cheapelectricals.

    Mark, in your opinion I may be a sad stupid person, but I know that what I have written is the truth, I some how doubt that you could say the same.

  • Ma
      20th of Jun, 2010
    0 Votes

    LOL WHEN DID YOU START WORKING FOR THEM WHATS IT LIKE WORKING IN THERE CIRCUS YOU MUST BE A FULLY QUALIFYING CLOWN BY NOW????????????????

  • Dr
      20th of Jun, 2010
    0 Votes

    Mark,

    I think it was lady Aster who once said to Churchill, "sir if you were my husband I would poison your drink", to which he replied, "madam if you were my wife I would drink it", I think we know how that feels, don't we?

    If I am the clown then you surely qualify as the ringmaster.

    Oh, isn't it difficult to take defeat.

    Once again I shall let you have the last word,
    bye.

  • Ma
      26th of Jun, 2010
    0 Votes

    TOSSER!!!

Post your comment