SUBMIT A COMPLAINT

CheapDiscountSupplements.com / Beware

1 United Kingdom Review updated:

Having ordered from Cheap Discount Supplements in the past without problem I made a large order for over £50 worth of Protein that had been advertised.

Despite paying an extra £5 for shipping and handling the products were listed as "awaiting shipment" for over two weeks - despite their guideline of 3 to 5 days.

Following many (over 30) calls to their premium rate help line (which I do not believe is staffed by anyone at any hour) and roughly 15 emails pleading for either a refund or my goods I was told that it was being dealt with.

However my order status was changed to "cancelled" two weeks ago and I have not received ANY refund.

I cannot get hold of the people responsible and will be taking this complaint further.

Rd
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Comments

  • Uk
      29th of Apr, 2010

    The used to be www.bodysourceonline.co.uk which got shut down!

    +1 Votes
  • Ac
      5th of May, 2010

    I have had exactly the same experience as the last update. Now over six weeks since Cheap Discount Supplements took my money. No response from repeated calls to the customer service line and nothing from the two emails sent tot heir customer service. Are they still in business?

    +1 Votes
  • Pa
      8th of May, 2010

    I ordered 60 quids worth from these ###. Their website doesn't have any record of the sale. They don't answer the phone or reply to emails. proper *****. Worst of all, because i used my debit card the bank don't want to know. They've got the cheek to flaunt their wares on facebook as well. Something has to be done!

    0 Votes
  • Vi
      17th of May, 2010

    I ordered On Whey from them, due to many delays Emails exchanged, I canceled the order only for half of the goods to arrive some six weeks late, I'm now trying to get the balance of my order, don't use them.

    0 Votes
  • St
      18th of May, 2010

    i am having the same problem i cannot get hold of any 1 on this site and the phone number is just a joke. which email address did you guys get a response from? email me at [protected]@hotmail.co.uk with any contact details you guys may have.

    roberto

    0 Votes
  • Je
      20th of May, 2010

    They really are the worse suppliers ever. I ordered supplements nearly 2 months ago, took over 4 weeks for them to send anything out. So no probs, until i opened the packing and realised it was out of date. They are currently refusing to pay the costs of returning their out of date product, its their mistake and they want me to pay the costs of postage. No way am i throwing good money after bad at them.

    Might be an idea to post some of these issues on facebook so they finally sit up and take note!

    0 Votes
  • Tr
      26th of May, 2010

    Hello,

    I ordered some stuff from Cheapdiscountsupplements. I had an e-mail to say it was shipped on 9/5/10...nothing received yet. I have made repeated phone calls and sent e-mails each day. I had an e-mail from them on 21/5/10 to say they were looking into it. Have not heard anything else. have now been in contact with trading Standards in Glasgow and they are dealing with it. Phone number of T/S is 0845 2701558.

    0 Votes
  • Du
      1st of Jun, 2010

    i had same problem a few months ago, ordered around £150 worth of stuff that never arrived. They eventually gave me a tracking number for royal mail which didn't exist in royal mails system and the order was too big to go royal mail anyway!
    They also tried telling me that royal mail tried to deliver but nobody was home, i work from home so i knew that wasn't true. Looks like they're telling other people the same story, people then ask for a refund which they may or may not give but if they do its minus the postage.
    I contacted trading standards but it looks like they've done nothing about it as the "company" is still running, luckily i paid on credit card though so they got my money back for me.

    0 Votes
  • Sh
      3rd of Jun, 2010

    same here ordered animal pak and pump 3 weeks ago, their phone number does not work and now they have taken it down. I have sent a message on facebook for an explaination, If i dont get a reply i think ppl should start alerting other "fans" on his facebook of this scam in addition to calling up consumer direct on 0845 404 0506. i think they are investigating this matter but the more ppl ring up the better.

    heres a link to know your rights on online shopping if it helps

    http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/your-rights/

    regards

    sham

    0 Votes
  • Pa
      3rd of Jun, 2010

    Have you contacted your credit card company to get the charges reversed?

    0 Votes
  • Du
      6th of Jun, 2010

    Something which you may also find interesting is that their address is listed as 34 East Muir Street, Glasgow G32 0HS, however if you follow the link below you will see that this address is occupied by Intercity Auto windscreens.

    http://maps.google.co.uk/maps/place?hl=en&um=1&ie=UTF-8&q=Intercity+Autos+glasgow&fb=1&gl=uk&hq=Intercity+Autos&hnear=Glasgow, +Lanarkshire&cid=3984148866389590520

    Also Sham, if you have access to their facebook page it might be worth posting a link to this page on their although it will probably get removed pretty quickly.

    0 Votes
  • Du
      6th of Jun, 2010

    http://www.facebook.com/pages/Against-Cheap-Discount-Supplements/133195013358456

    0 Votes
  • Pm
      7th of Jun, 2010

    Have same problem with them - ordered £150 worth of supplements back on 28th April and still not received the goods or any response to the 7 or so emails I have sent (for both a response and refund!). Have rung them almost every day but nobody ever answers - bunch of thieving cowboys!

    0 Votes
  • Je
      7th of Jun, 2010

    I have now got trading standards involved in glasgow. they have received numerous complaints about this lot already - and amazingly they have spoken with them too. so i would urge everyone to contact T/S as they seem to be able to get more joy than an individual.

    0 Votes
  • Du
      21st of Jun, 2010

    people may also find this information useful

    on an email from [protected]@cheapdiscountsupplements.com the following name, address and phone number was on the bottom which i then googled to find another website of theirs.

    Sport and Supplements Ltd
    34 East Muire Street
    Block 3, Unit 43
    Glasgow, UK G32 0HS
    united kingdom
    01417633890

    http://sportandsupplements.com/

    0 Votes
  • Rm
      21st of Jun, 2010

    Hi people soo wish id read this before ordering but a well you live and learn i wont be doing it again, luckly i ordered using a visa debit and the bank will issue a credit to my acconut if i do not revice the goods withing 30 days.

    i have found the following info on the company:-

    Company Name SPORT & SUPPLEMENTS LIMITED Company Number SC361784
    Registered Address C/O HENDERSON LOGGIE
    90 MITCHELL STREET
    GLASGOW
    G1 3NQ

    i urge you to send him letters of your compliants as i have done im waiting for a response may never get one but this shows you cant hide anything!!! ###

    0 Votes
  • Bi
      22nd of Jun, 2010

    Cheap Discount supplements are not run by Sport and Supplements ltd please check your company registration details before posting things like this.

    also its against the T&C to post any home adresses of an individual on such a board when relating to a company.

    care to post your adress for all to see? i think not so please refrain from this in the future.

    0 Votes
  • Je
      22nd of Jun, 2010

    Well, prehaps if cheap discount supplements were fullfilling customer orders and not messing us about then no one would even need to post here about them!!

    The R/O address given above is correct as it appears that it is Sports and Supplements Ltd T/A cheap discount supplements.com.

    0 Votes
  • Bi
      22nd of Jun, 2010

    There run by Muscular development that adress if you look it up is a registered adress of an account firm, the related adress to Chris Kenneley is his home address and should have never been posterd on such a board, court action can and will be taken against complaints.com to remove this if they do not do so as they have already been approached regarding this.

    im not here to defend CDS i understand and agree that you are entitled to take action against them however i am here to prevent personal information from resulting in attacks all be it through letters to the incorrect person.

    im sure you can see that despite your problems with a company an individuals information especially that of a person who has no ties to Cheap Discount Supplements any longer should suffer by having his home adress posted.


    -----

    regarding refunds if you contact your banks/credit card providers you can and will get your money back this is a right as a consumer that you have and will result in a refund regardless of id the company issues this or not your banks will take the money from them.

    so once again kindly refrain from posting personal information on individuals you have only partial information regarding, breach of privacy is not acceptable for any individual.

    0 Votes
  • Sc
      22nd of Jun, 2010

    I have also just been scammed by this website/person, I ordered at the beginning of May and have still not received my goods.

    Please note that I have done some research and found that this website is hosted by the Company rackSpace on one of their servers which the website owner rents.

    If you email [protected]@rackspace.co.uk and complain to them that the website cheapdiscountsupplements.com is hosted on one of their servers and is a scam, they will be able to remove the website.

    0 Votes
  • Je
      22nd of Jun, 2010

    The correct address is Muscular Development Ltd, R/O 90 Mitchell Street, Glasgow.

    That is the correct regsistered office which letters should be sent and any legal proceedings in accordance with the company act 1985.

    the company registration number is SC339629.

    refunds cannot be obtained via banks etc unless you paid by a credit card - i paid by switch and so have notified trading standards in glasgow and will be serving legal proceedings against Muscular Development Ltd at the R/O office address for breach of contact and the sales of goods act 1979.

    there are numerous complaints about CDS failing to send orders out and ignoring customer complaints.

    Trading standards are also making enquiries as to why they have removed their telephone number from the website.

    Something needs to be done about this company!

    0 Votes
  • Bi
      22nd of Jun, 2010

    Thankyou Jez for providing people with the correct information here this will get you results rather than directing mail to an individual no longer associated with the company you have problems with.

    i do honestly hope that this situation is sorted for you all as soon as possible, as i said im not here to defend a company im here to ensure that an individual that is no longer connected to this company is targeted at his home adress for matters he cannot assist with.

    Complaints.com have been told to remove his home address "RME1" can do this him/her self and it would be appreciated rather than having to go through formal proveedings to remove that adress.

    Once again i do hope you all receive your funds or goods that you are entitled too as a consumer.

    0 Votes
  • Pa
      22nd of Jun, 2010

    I have had the exact same problem with this website as many others have had. However I recieved an email from cheap discount supplements this morning stating that they would be sending my product after a months delay. Has any one else been emailed by them?

    0 Votes
  • Is
      2nd of Jul, 2010

    I have had the same problem. Orderd on the 7th of June and still waiting. They said if not here by today, e-mail them so I did but no reply. They are a SCAM!! I went to my bank who said they can not do anything. Than I rang them up and said I would have to wait 30 days before they can do an investigation. So will have to wait a few more days to see what they can do for me. I wish I could get my hands on the ### who run that site and ### who rip people off!

    0 Votes
  • Du
      5th of Jul, 2010

    I made an order from CheapDiscountSupplements.com at the end of May for more then £100 after my order went to ''awaiting shipment'' a week later I contacted them by email and never received a replie. I contacted my bank and they said I couldn't do anything as I payed by debit card (doh!). I then tried ringing the company but no joy, I was then about to send a letter to my banks HQ too see if they could actually do anything when my items arrived at my door 36 days later. Everything was there and all in a good expiry date, although this is still wrong that it took 36 days and their customer service is non existent I'm just happy that I got my products and didn't lose any money. Good luck everyone.

    0 Votes
  • Ba
      9th of Jul, 2010

    I ordered Gaspari Plasmajet 30 days supply 2 weeks ago and haven't received the product.

    Don't order from this company!!!

    0 Votes
  • We
      3rd of Aug, 2010

    Wee Dee

    I ordered Animal Cuts and Super Pump from them on the 11th July and still have not received my order despite several email replies claiming that the goods were in-transit. I am not holding out much hope of receiving anything from them at all. Seems like an absolute scam!!!

    0 Votes
  • Lo
      3rd of Sep, 2010

    Guys I am in the same mess as most of you. I ordered goods worth £65.23 few days ago but got suspicious because there was no email confirmation (which genuine websites do send). So I tried to get their phone number, which is not published on their website. I have emailed them for several times but there is no reply...I genuinely believe this website is a scam, and will report to MET e-crime unit and trading standards...plz do not order from these ###.

    0 Votes
  • Do
      11th of Sep, 2010

    They used to be good but its went downhill this year. If you paid on a Visa Debit card you can get your money back though the Visa 'Chargeback' scheme. There is no min or max value for this refund. Ask at your bank. Many staff will not know about it so ask for supervision if they dont. Trading standrads signposted me in this direction. The chargeback works the same way if you paid by credit card and the money comes from cheapdiscountsupplements.

    Good luck

    0 Votes
  • Sp
      13th of Sep, 2010

    Please be advised that the online nutritional store Cheapdiscountsupplements.com has now been purchased by UK investment company; injecting over £100k in captial to completely overhaul the customer service management and product fulfilment to consumer.

    Based in Manchester, and already operating within the online nutritional industry for over 12 years, we appreciate previous concerns for the company under previous management.

    Moving forward, we invite questions, comments and feedback to the new owners, and we look forward to serving and supplying you with some of the premium sports nutritional products on time, and at the best prices online.

    http://www.cheapdiscountsupplements.com/news/47/New-Management-%252d-CheapDiscountSupplements.com-Takeover.html

    0 Votes
  • Je
      21st of Sep, 2010

    Unfortunately, it does not appear that the take over has made any difference whatsoever. Since that i have emailed the new owners twice still chasing delivery of my order from April 2010. And yep, still no reply.

    Until they can show that they can be trusted to reply to customers queries and deliver orders then you take a risk in placing an order with this lot. Personally, until things change here, i would go elsewhere!

    0 Votes
  • Sp
      21st of Sep, 2010

    Jez1, Thank you for your notification. I was alerted to a technical problem yesterday afternoon actually regarding this problem. The contact email account [protected]@cheapdiscountsupplements.com has not yet been activated. Feel free to contact myself personally:-

    [protected]@cheapdiscountsupplements.com

    or [protected]@cheapdiscountsupplements.com

    In writing:-
    CheapDiscountSupplements.com
    10th Floor
    3 Hardman Street
    Spinningfields
    Manchester
    M3 3HF

    Until the sales account is activated by the IT administration team (which is pending should be today 21st September).

    All orders placed since our site acquisition have been fulfilled and customer correspondence acknowledged accordingly.

    Any orders outstanding between yourself and the previous owners of the company are a legal matter between yourself, and the previous owners. Upon purchase of the cheapdiscountsupplement.com webstore asset, no liability or debt was taken on board with the purchase. I would advise customers who previously ordered from CDS under previous ownership contact their financial organisation and legal representative in regards making a claim/chargeback with your relevant card issuer.

    Any and all queries, I will be more than happy to correspond and assist with, moving forward.

    0 Votes
  • Bo
      3rd of Feb, 2011

    Hi

    Andy,

    You owe me a £60 refund, or £60's worth of BSN supplements ASAP.
    Trust me, you dont want me to take this further!!!

    (Order #69740 £60.97 GBP)

    Calum

    0 Votes
  • Sp
      3rd of Feb, 2011

    Hi Calum,

    Thank you for your email. Please proceed as you wish with further correspondence on the matter, I am more than happy to help how I can.

    Regards

    Andrew

    0 Votes
  • Bo
      3rd of Feb, 2011

    Thank you Andrew,

    I placed an order for £60.97 on some BSN supplements, which i know are very good. The order seemed to take ages to come and i couldnt get any contact from cheapdiscountsupplements. I then receieved an email saying the order was cancelled! I receieved no refund and no products.

    I will be quite happy if you send me either a refund or some products.

    Kind regards.

    0 Votes
  • Sp
      3rd of Feb, 2011

    Hi,

    Thank you for your details. I have responded as requested in person to the email you have sent me.

    Kind regards,

    Andrew

    0 Votes
  • Bp
      1st of Mar, 2011

    I have recently Ordered from this website but did not do my research before placing my order. I have tried the contact number several times but no answer and just replays the same voice message asking to leave a message. Conveniently the contact number used goes via www.phonefromhere.com which on there contact us page there address is
    ""Address:
    PhoneFromHere.com
    10th Floor
    3 Hardman Street
    Spinningfields
    Manchester
    M3 3HR
    United Kingdom ""

    which is also as above the address Andy has used

    "[protected]@cheapdiscountsupplements.com

    or [protected]@cheapdiscountsupplements.com

    In writing:-
    CheapDiscountSupplements.com
    10th Floor
    3 Hardman Street
    Spinningfields
    Manchester
    M3 3HF
    "

    After alot of redials to CDS number advertised on there website i decided to phone www.phonefromhere.com to see if it is a real extension and nobody was conveniently logged onto that location.

    I have now contacted my bank although i did only order a few days ago after reading all of these reviews and the lack of bieng able to contact the company i will be using the chargeback that visa offer which is on my card. I advise anybody else to avoid this company due to the lack of bieng able to contact them!!

    0 Votes
  • St
      7th of Mar, 2011

    Oh what a load of ###! the bloke who runs this website is a con artist who has been doing this to people for years, well, MIKE DELVIN if thats his real name, ill be taking my complaint and every forum post and email you have sent me straight to police, you cant be allowed to keep getting away with this, people have to work [censored]ing hard for their money you ###!!

    0 Votes
  • Be
      2nd of Aug, 2011
    CheapDiscountSupplements.com - Scam
    cheapdiscountsupplements.com
    United States

    I ordered some health and fitness supplements from a website called cheapdiscountsupplements.com. However as soon as i clicked "pay now" on their website my pc screen went blank and i did not receive any error or indeed any confirmation of the transaction. In fact their website claimed i had no orders outstanding and still had the items in the shopping trolley. Foolishly i repeated the order (i thought there was some technical error or a time out had occured) and guess what, the same thing happened, the screen went blank.

    Immediately i tried to contact them by phone but only got a recorded message claiming all customer advisers were busy. I tried twenty or thirty times that day. I also sent a message through their website explaining i had mistakenly ordered twice and enquired if there was a problem with their website.
    No reply was forthcoming.

    I checked my bank balance transactions and the money had been debited twice. No sales invoice or confirmation was received.

    I did some digging on google and my suspicions were confirmed. Numerous stories of orders not being fulfilled and scam and rip-off claims. Please do not use this company as you will lose your money.

    0 Votes
  • Ku
      7th of Aug, 2011

    Hey Guys I am planning to order some supplements from cheap discount supplements...Is it safe now??

    0 Votes

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