Cheap Caribbean
reviews and complaints

I'm unable to reach anybody my flight was changed I don't know anything about my vacation I don't have anybody to ask questions to and it's a 4 to 5 hour wait on hold who has that kind of time I've emailed in several times not gotten any responses. I wish I would've done some research before I use your company. I would've ran the other way quickly.

On April 30 2020 I booked an all inclusive anniversary vacation for 2, On July 10 2020 Cheap Caribbean emailed me that my resort was closed and they were changing me to a similar resort, no action needed if you accept the substitute resort, on August 21 2020 I called in to check the status of my trip, They told me that my anniversary trip had been cancelled by Cheap Caribbean back in July because the substitute resort would have cost them more money. Cheap Caribbean never notified me that they cancelled my anniversary vacation, nor did they give me a refund, They said they needed to talk to me before they could give me a refund, upon talking to me on [protected] n o replacement vacation could be offered to me, so they told me as an exception Cheap Caribbean would give me a refund, the refund should take approximately 3-5 business days, on 9-3-2020 I called back as no refund was ever given, they now told me it could take 50+ days. I have probably spent15+ hours between hold times and talking tom people time on this and no refund nor vacation. I am a very reasonable person and understand that there is a pandemic going on, I would have accepted an alternative vacation, but no vacation nor refund through no fault of mine? I think the way Cheap Caribbean treats their loyal/repeat customers is disgusting.

Worst experience ever. I booked a trip to Jamaica and had to cancel due to covid. I was told I would be refunded partially in 30-60 days (didn't happen). I called and stayed on hold for 2 hours and 13 minutes for the agent to be rude and also say it's 90 days. So here we are past the 90 days and I'm being told it's an estimated time and to wait another month or so then call back. They are complete crooks. I have told my family as well as my coworkers at a well known bank not to book. My last resort is the only idea I could come with and that was to send this information along with my recorded calls to my lawyer. Fingers crossed he'll get me all my money back plus some from this deceptive company.

My vacation was cancelled due to the Covid-19 pandemic, I asked for my money back, they have refused. I hav envolved my credit card company in this battle and havent recieved any solution as of yet. The company wants to issue me a voucher for the vacation to be used by next July. First of all the Aruba vacation was all inclusive, in the future there will be no more all you can eat buffets, will there be social distancing and wearing face masks on beaches and in all restarants? No matter this will never be the vacation I paid for! As I write this complaint the USA isnt allowed to travel to many countries as our outbreak continues to climb. No one knows when it will be safe to travel again. I along with my husband are both senior citizens with health conditions, I am a type one diabetic and my husband is a 6 month cancer survivor with a compromised immune system due to radiation treatments.Thus our reasons for wanting a full refund. I have attached all communications that i have had with Cheap Carribean.

I have received a couple of emails about a change in flights for my upcoming trip. I recognize that due to the virus that their lines are busy, but I waited on hold for an hour and a half before getting in touch with someone. When I finally did connect, I still spent more time on hold than speaking with him. He asked to put me on a hold at 11:18am eastern time and after 3 hours of being on the phone, they just disconnected me before my question was resolved. I am very unsatisfied with their customer service.

This company is great at getting you booked. It's just so easy online. HOWEVER, if you have to call them or make any changes FOR ANY REASON, good luck. Hold times are hours. They don't provide refunds, changes or credits without charging you more. There is no sympathy to your story. They just don't care. They hope to wear you down with the long hold times. I wanted on hold 3 hours to get one agent. They were happy to charge me more with out really caring about my situation. I sent tons of emails to which there was no reply. In the end they just blamed Jet blue. I wrote to the corporate office of Jet blue and it was completely false. I suggested that they speak to this company that is blaming them. I won't book with this place again especially given their blame games. Waste of time any money.

Hi good afternoon,

I stayed at the Riu Paradise Island Bahamas October 17th-October 22nd 2019 on my first day there with my 72 year old mother who is partially disabled our room 730 ocean front junior suite was completely flooded out by our next door neighbor who fell asleep in the tub drunk and the water went down 6 floors .why was there such an intoxicated person in that hotel, that's not a safe feeling for other customers especially myself and my mother . The manager of the hotel came into our room to do all the paperwork needed for records, it took them 2 hours to move us to room 530, all of our clothes were soaked as well as our suitcases . we didn't eat dinner that night because we had no room to shower in to get ready for dinner . we finally got a room at 8 pm where our keys didn't work my poor mother had to sit on the floor in the hallway waiting for me to get back from the front desk because it was so far to walk to the elevator and that's why I requested the first floor ocean junior suite room when I booked our trip months ago but when we got to the hotel our room was 730 which started off the frustration .So then I settled her in and went down to get some food from the buffet at 11 pm came back to the room where the keys didn't work again she had to get out of bed to let me in . We had no television until 12 midnight our first day was completely ruined which in turn wasn't very settling for the week we were there . To top off our vacation we went for a lobster dinner the night before we left and my mom got food poisoning and threw up for four hours .We saved money for over a year to have had the worst vacation in our lives. We are requesting a compensation from your hotel of a week's stay .

Attached is our complaint that Clement Perna the Assistant Manager and Nicholas Portanet who is the General Manager gave to us for a full compensation from you for our 6 day stay with Riu Hotel because they aren't able to compensate for the hotel only customer service can.

Thank you in advance please contact me at the below information .

Kimberly Chmela
Office: [protected]
[protected]@hotmail.com

Hello I would like to file a complaint as the resort we booked, was not what we expected. When we got there we quickly realized that the ocean was completely useless and produced a foul smell of rotten eggs, that carried throughout the whole resort. This forced everybody to stay inside the resort in the pool, leaving the pool completely over crowded. Spending our vacation mostly in our room, was not what we had paid for or desired at all. I can speak for others in the resort and say that we were all highly disappointed. I've attached few videos, but I have more. Please let me know what steps I need to take to get a refund for this trip.

booking # [protected]

my name is Lidija Garic
my cell is [protected]
email [protected]@sbcglobal.net

our trip was from 08-03-2019 to 08-10-2019

We booked the trip through the company www.cheapcaribbean.com. We got all info and as we understood it, the cruise was included in the price. When we arrived at the hotel, it turned out that the company fooled us and they took our money, but they haven’t paid for the cruise. We tried to reach these thieves, but their phone was switched off and they ignored our emails. Don’t buy any travel packages from them.

I recently tried to book with this company, it is a long drawn out affair. I tried to get to the Royal Solaris in Cancun, when I spoke with Barbara I said yes to what I thought was the Royal Solaris Los Cobos in Cancun, Mexico. If you look at resorts in Cancun there are 2 Royal Solaris hotels in Cancun, one being the Los Cabos. When my second payment was not deducted I called to question this and found out I was going to Los Cabos Mexico not Cancun. After a long and very trying period I cancelled only to find out NONE of my monie would be returned, only half would be credited to my "FUTURE" travel with them. Lesson learned, only use live in person travel agents. STAY AWAY FROM THIS WEB SITE AND ALL OF ITS PEOPLE.

We were offered and given a voucher for a horrible experience vacation, the worse experience of a vacation in our entire life. We were outside of the Country in Curacao, and we were being threatened by an islander, she was yelling at us ... that us Americans are trying to take over their island, and, we were accused of being Racists we felt our lives were threatened by more that was said to us. We were uncomfortable to stay at the Renaissance Hotel in Curacao past that night so we felt forced to move to
the Marriott in Curacao where we felt safe, because she wouldn't find us there.
Cheap Caribbean sent us a voucher and said to book a vaca with them or with the original airlines. American Airlines first said they had the voucher than when we were ready to book they knew of nothing of it. We called Caribbean and they said the voucher wasn't any good with them either.

We researched 2 months for our honeymoon. Saved our money...found the perfect place online. Couldn't book it online...so called to personally do it on CheapCaribbean.com. phone no. [protected]). Wanted to stay in Punta Cana at the Paradisus Reserve Palma Real. Unfortunately...unbeknownst to us, the words MUST BE PERFECT! Or you will be staying at the WRONG resort...and they will not move you once you discover it! In Punta Cana...there is 2 Paradisus hotels! And 2 Reserves..and 1 Paradisus CALLED Punta Cana...in Punta Cana! There is the Paradisus Punta Cana, the Reserve at Paradisus Punta Cana, Paradisus Palma Real, and the Reserve at Paradisus Palma Real! It is a nightmare trying to resolve it...totally confusing and they act like you should KNOW e difference between all the same name resorts! When booking, they never told me there were all these closely confused names...to triple check! It is just your problem...not theirs. I would NEVER use this service AGAIN!

We contacted Cheap Caribbean via their websites complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and additionally slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list. Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19 I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and they did admit that they should have given us the offer of changing resorts which was never given to us. They sent a "customer service" response basically saying it is out of their control. Kind of amusing, we paid them over $1400 and they can care less.

We booked a 5 night stay in Barbados in a hotel promoted on this agency's website. We experienced a run-down dump with a broken toilet, no elevators, 40 stairs to the beach and with health problems, we could not go to the beach and climb 40 stairs back to our hotel room! The hotel was awful, they provided one towel per person and no tissues, the room was as bare as a prison cell and the toilets in our room and several others did not flush. We emailed from the small area of the lobby that actually had working wi-fi and pleaded with cheapcaribbean.com to assist us in transferring to a nearby hotel with working plumbing, but 2 different customer service reps wrote back and told us selecting this hotel was our own fault and if we moved, they would charge us a "minimum" penalty of $245, plus we would lose all of our pre-paid hotel charges, and we would have to pay a premium at a different facility. They went on to insult me by telling me that the Barbados Tourism Board provided a discounted stay, therefore we were going to lose our "discount" if we changed to a sanitary and clean hotel that actually would have been ocean-front, which is what we paid for but did not receive. They pretended these penalties were beyond their control. Cheapcaribbean.com's representatives were heartless when I wrote that this filthy and unsanitary facility was ruining my trip and making me physically ill. Heartless, and I've never stayed at such a disgusting hotel in my entire life. They provide a "breakfast" that is some kind of soggy biscuits and watered down juice, the entire place was sub-standard. But to be forced to spend 24 hours in a room with a broken toilet and backed-up sewage? It is truly disgraceful that Cheapcaribbean.com would not just have enough humanity in them to just move us to a presentable facility and we would have paid the difference in the rate, but not a PENALTY. We trusted their judgement in recommending a hotel, and afterwards they blamed us for our own stupidity. Never again, we travel quite a bit and I would never use Cheapcaribbean.com and I would recommend potential customers to book their trips through any other company but this one. They just don't care about their clients and delivering a satisfactory experience.

When we were booking our group cruise, we were told that as long as we cancelled by a certain date, that our deposit was 100% refundable.
We verified this fact 3 times with their agent, when booking our cruise over the phone.
When we tried to cancel the cruise (less than 1 week after we booked it), we were told that we would be charged a $100 admin fee.
After spending some time with them on the phone, we were told that this fee would be 'waived'. I will be monitoring my credit card statements to see if this penalty charge appears. I am also hoping that I will get my $250 per person deposit back from them.

I know I can’t hold CheapCaribbean.com responsible for the rain we encountered on our recent trip to Bermuda. What was great was when we returned home to NJ, I had an email from CheapCaribbean.com advising us that we had a $100 voucher rain guarantee towards another vacation.
So morel of the story - when it rains you will have a $$ reason to take another vacation ( with Sunshine )

We contacted Cheap Caribbean via their website’s complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and also slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list. Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19 I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and they did admit that they should have given us the offer of changing resorts which was never given to us. They sent a "customer service" response basically saying it is out of their control. Kind of funny, we paid them over $1400 and they can care less.

We contacted Cheap Caribbean via their websites complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and also slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list. Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19 I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and they did admit that they should have given us the offer of changing resorts which was never given to us. They sent a "customer service" response basically saying it is out of their control. Kind of funny, we paid them over $1400 and they can care less.

We contacted Cheap Caribbean via their website’s complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and also slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list. Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19 I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and they did admit that they should have given us the offer of changing resorts which was never given to us. They sent a "customer service" reponse basically saying it is out of their control. Kind of funny, we paid them over $1400 and they can care less.

I called to book a vacation and explained I found a better price the representative assured me they would match it, I just had to book online and submit a screen shot of the lower price and it would be taken care of. I booked on a Friday. I had not heard back from them over the weekend and upon calling the 800 number a message explained they were under a lot of pressure due to the recent storms so I waited to call the next week. The lady I spoke with told me you did not receive my email with the screen shot and that it was too late since it was past the 24 limit.I told her I have the email trail and the proof that I submitted it. Upon searching online they always claim to "lose" messages like this. I spoke to many of their customer service reps who were rude and dismissive, the final "manager" David talked over me and talked down to me telling me to "give up" and get over it, there's nothing he could do. I am extremely upset with this company. It seems once they get your money they are done with you. Upon going on the trip the hotel had trouble finding our reservation, the front desk lady said they always have trouble with this company and most everyone who uses them has been unhappy with their services. Save your self the trouble and book with a better company. The BBB gives them a D+ rating!