Cheap Trips / FAILURE TO REFUND, PACKAGE NOT AS DESCRIBED
CHEAP TRIPS IS A RIPOFF!!!On June 2nd, I was coerced into giving this airline ticket package a try with a promise of a full refund. I called to cancel the day I received the package because it was nothing I could use. Way too many strings attached. I was told to return the package with a letter, within 30 days, stating I wished to cancel . I did this and even sent it registered mail. They still have not refunded my money. The following is what I have been through and the lies I have been told: CHEAP TRIPS RIPOFF
6/2/08…George, rep. w/Cheap Trips, called me. He convinced me to join saying I would receive 4 free airfare tickets with no strings attached to anywhere in the continental U.S. He assured me I could use them to visit family or have family visit me.
6/03/08…My credit card was charged $129.
6/12/08…I received and reviewed the Cheap Trips package and found that two people must travel together and in conjunction with a hotel stay. This would not work or benefit me in anyway. I called and spoke with Scott. He said to return package with a signed letter stating why I wanted to cancel. I sent the package and letter register mail, return receipt.
6/20/08…Return receipt dated and signed by C. Lingham.
6/30/08…I called to see why I had not received my refund. Reached only a general mailbox and left message for someone to call me. No response.
7/06/08…Spoke with Renee’ and was advised to call billing dept. @[protected] m-f.
7/07/08…Called billing dept., voice mail full.
7/09/08…Called billing, spoke with David. He said it would take 1-2 billing cycles for my money to be refunded
8/05/08…It’s has now been 2 months. I call billing again and Frederick tells me it will be on my next statement.
9/05/08...Another month has passed. I call and speak with Roland. He tells me to call back and ask for a manager M-F.
9/08/08…I call again and speak with Scott (the first person I spoke with on 6/12) He will not put me through to a manager, but tells me it will be 10-14 business days.
9/18/08…Spoke with Scott again; he repeatedly told me it had not been 10-14 business days and he was not very pleasant. I again pressed to speak with a supervisor. Scott said he would a supervisor would call me.
9/22/08…Supervisor manager Chris called and left message and phone # [protected].
9/23/08…I called Super. Mgr. Chris and left messages twice.
9/24/08…Called again and spoke w/Chris. Told refund had not been processed because my letter had been lost or misplaced. Gave me fax #[protected], attn Super. Mgr. Chris. Told him I would send a copy.
10/02/08…Faxed a copy of my signed letter stating why I wanted to cancel. Sent from Wachovia Bank.
10/09/08…Left message. No response.
10/16/08…Left message. No response.
10/17/08…Called again and Chris answered the phone. This was a Friday, Chris said he had been out sick for a week and he would call me on Monday.
10/24/08…Could not get through; the phone would ring once, pause, and then go to a busy signal. This happened several times.
10/30/08…Left message. No response.
11/09/08…Left message. No response.
11/10/08…Phone rings once, pauses, then busy. Sounds like some one is picking up. Call again and leave message. Called four more times, on the 4th try, Chris picks up. He tells me he has tried to call me many many times and does not leave messages because he is a very busy man. He gives me a bunch of double talk about my refund being held up for this and that reasons. Any way I am sending a copy of the original letter. I sent the draft before and although there were dates in the body of the letter there was not a date at the top. This supposedly stopped my refund from being issued. He instructed me to call him on Wed. between 10am and 12noon.
11/12/08… Called Chris per our arrangement. No answer, left message. Called customer service told Chris would not be in until 1pm. Left message with Frederick, he said Chris would call me.
11/19/08… It has been another week and no response from Chris. I called again and left a message.
11/20/08… Called and Chris answered saying my name, so he has caller ID. Tried to make like he had called me, then put me on hold, then finally found my fax. He told me the person that signed for my letter was not in his department (TOO BAD!) He now needs something from someone else, the refund department. He asked me to give him 48 hours, and call him back on Mon. if I have not heard from him.
11/25/08…Called and Chris answered, acted like he didn’t know who I was and we had settled my problem. He then said he was on the phone with another customer (obviously more important than myself) and would call back asap. One hour and 45 min. later, I called him. We have the exact same conversation as we had on Thursday, 11/20/08, except now he’s saying the refund department has rejected my refund! He says he is working on it and will call me. How many, many times have I been told that!
12/08/08…12:04pm…called SP. Chris @[protected]…rang 3 times, changed to a different ring and then to a fax signal.
01/05/09….BUSY 3 TIMES…..
01/08?/09..spk w/Chris…said $75 would be sent to my Wachovia account and 1 airline pass sent to me.
01/23/09…busy…busy, , , busy…
01/28/09…[protected]—still BUSY, , , , , tried..[protected]...ans machine/left name number…………Called billing #1-[protected] and spk. with Frederick. He said notes were in from Chris, $75.00 refund and reinstate membership. Refund supposedly processed on the 9th to Wachovia card. Tried to transfer to Chris, just rang and rang, no ans. Checked with bank, no refund or attempt to refund. Called Frederick back, he will reissue membership pack and take message right over to Chris about refund.
02/03/09…[protected]…STILL BUSY!!!...[protected]…LEFT MESSAGE AGAIN!!!...did all again in afternoon. Busy, left message.
02/07/2008…[protected]…STILL BUSY…[protected]...LEFT MESSAGE AGAIN!!!...1-[protected]…LEFT MESSAGE!!!AGAIN!!!