Wen Hair Care
reviews and complaints

I have been using wen for about a year regular, but in the last 6 month I notice considerable hair loss first it was just alittle, I thought it was just getting older and you loose hair. But I have lost most of my natural wave and my hair just keeps breaking off, If I run my hands through my hair I have hair on my fingers, at least 3-4 strand each time, Their is hair all over my clothing.
I called the wen company they said just send the stuff back and they would
refund me for the unopened product.

Started using about the end of 2014 to the middle of 2015 after a few months I noticed a rash around my face and sores in my head . My hair dresser ask me is your hair coming out? So I tried a new shampoo she had in her shop. My rash went away and so did the sores. I still didn't put two and two together. Went back to wen again and sure enough it started happening again and that's when I knew that it was the wen products. I always had very thick hair now my hair is not nearly as thick as it was . I am sorry that I ever tried Wen. I won't make that mistake again and will tell anyone not to purchase it's not worth the gamble.

My husband bought this product back in January it came with a kit and in August realized he was losing lots of hair more then normal.He asked me if I noticed and I said no just so he wouldn't feel bad but now it's really noticeable and it's all because of this wen product.Im sharing this because I don't want any one using this product it's terrible and I will continue to tell people that this product ruins hair. I just threw out all the product.

My sister purchased Wen shampoo and hair care kit. There was a spritz and anti-frizz styling cream. Oh, and the shampoo. I started using it about 5 months ago. The last month and a half I have noticed a huge increase in hair loss. In the shower I lose a huge handful. Now I have several areas that are very thin and a small bald spot that is slowly growing on the crown of my head. Right on the top. I've been trying to hide it by parting my hair differently but one side of my head is so thin, it's horrible. I'm not a vain person by far. But the two thing I take pride in the most are my eyes and my hair. Now I don't want to go out or get it cut. I don't know what to do. I was using the product 4 days a week. It made my hair feel kind of heavy, but my sister's hair looked great. Then I heard about other women suffering from hair loss and I stopped using all the products. My sister even received a second shipment of full-sized product. I don't have a way to take a photo right now. No cell phone and camera is down. Once it's back I can send a photo. Thank you for your time

I started using Wen and within 1 week my hair started coming out. I have permanent bald spots. I have been wearing a baseball hat for over 3 months.I was not aware of all the other complaints. I need to know what attorneys are handling the class action suit because I look like I'm going through cancer treatments because of this garbage shampoo.

I purchased this product and gave it to my daughters and grandchildren to use. I have asked them to stop using the product and I have stopped. The main reason I ordered so much for my family, is the claim that it doesn't fade the color. We all paid the price of hair loss. Of course we have bottles of the products left over now . I want a full refund of all of the products I have purchased over the past two years. One of my daughters lost clumps of hair, I found my hairbrush full after just a few strokes. My sister started seeing her scalp on top. This is my first post, I will try to find numbers and dates.

I have been using Wen Hair Products for about 8 months. I have always had very thick hair. I had noticed I was losing a considerable amount of Hair on my brushes and combs. I thought this was one of the better companies. I talked with my doctor and he said he could find nothing wrong with my lab work.. It never occurred that something advertised so heavily was damaging my hair. I went to see a new stylist as I have tried several wondering what was wrong. This past week. The gentleman who cut my hair said are you using Wen hair products I said yes and only Wen he told me he had several people who have not stopped due to hair loss. I cannot believe this as I have tried many different salons saw my doctor and finally found this out..
Thank you
Judith MacDonald

if people would watch chaz dean .s videos very close up... the would have stayed away from his products in the first place ..first of all chez dean took all the hair in one hand.. put some of that junk in the other and put it on the hair . then he stroked the hair up and down, never never separeted the hair to wash it . never never came even close to the scalp to wash the scalp . after he was done stroking the hair with all that junk in the middle of the hair . by never separeting the hair to wash each hair . he let the water run over the stroked hair, still never separeting the hair . or again never coming close to the scalp to to wash the scalp . that should hasve been enough to tell the people stay away from that crook and his fake and dangerous products, but to many people fell for that fake speach and video . what realy showed how fake he and his productsd are . anyone should know . you can not clean your hair with a conditioner . he roped the costumer in . the costumer is loosing their hair . chaz dean laughs behind their backs he found more victims . .. i hope everyone has learned a lesson the hard way . stay away from chez dean he is a fake and a crook . and so are his fake and phony and dangerous products

TO WEN< I ordered your set a year ago in the lavender scent. You sent me vanilla. I hate the smell of vanilla and called you. Instead of sending the lavender scent set, you send ONE bottle. I sent the vanilla set back and never got the complete set of lavender that I ordered and paid for. Then you send another set 6 weeks later and charge me 60.00. I still didn't get the 1st set I paid for. I called you and told you to cancel the subscription. 2 months later you send another set and charge me for that as well, then all the sudden you send vitamins that I NEVER ordered and bill me for those as well. How dare you to send me items I didn't order. (wrong scent PLUS Vitamins) and expect me to pay for them. I NEVER wanted your vitamins, I NEVER accepted your offer for them, you send them to me, bill me and after 2 phone calls to you still expect me to pay for them, then have the GULL to send my name to a collection agency? I will NEVER pay for something I NEVER ordered. You have yet to send me the correct lavender set I did pay for. I will never recommend your product to anyone. I am sending a complaint to BBB and every complaint site I find. What you have done to me is VERY wrong. If you would have gotten the order RIGHT, I would probably still be a customer, but screw me over and I will be your worst enemy. I fully intend to let the thousands of people I know how you screw people over. In fact what you did to me will be put on my web site as well for everyone to see.

I originally signed up and asked to NOT be placed on a membership and NOT have my account with auto withdrawal. I would send a check. This worked and they wanted me to have auto shipments, i said NO. this worked for about 2 years. But i had to stay on them. I called each time a shipment arrived if i did not order it. Most of the time since i asked for every 6 months to be delivered i was good.
One day a shipment arrived that i DID NOT order. I told the postal worker to just return it that i did not order it. I never touched the box. so next thing i know i get a bill. I called them and explained it was returned. they accepted this statement no problem... then i get more statements saying its past due, and a letter. I called again and explained they accepted it and said that they would take care of it. I get another letter and bill. I call again and they said that they never received it and it was my responsibility to get the tracking information. I argued my point since it is the law that if anyone does a return to sender the SENDER is responsible for it NOT the receiver. They then threatened me with a "Legal Form" that MUST be filled out and signed in order for them to remove the fee. I complied and returned the form (i made a copy of it). I receive another bill and letter saying to pay. I called again and demanded that they remove this charge. They tried to say that i was on a membership, emphatically explained that that was not true and i specifically requested NOT to be on a membership. after a long hold they got back to me and said the matter has been taken care of.
2 months later i received a letter saying i had a 'credit' UGH... just dropped it.
I LOVE the product! it works great for my fuzzy curly hair.
WEN you don't need to stoop to these dirty business practices to TRICK us to buy the product... The product will stand on its own. Just sell it with integrity.

They just help their self to my Bank Account. Took whatever amount they wanted without my approval. I call this Theft beware do not make the mistake I did. I called their Customer Service number and the lady I spoke with said I'm sorry but we can offer you a 20 percent discount. REALLY what part do you people understand I want the money you basically stolen from my bank account. She kept rattling of we can do this we can do that come on hush and tell me who I need to speak with to handle your theft. Well guess what according to her there wasn't anyone to help me. So I go back on line log on to their web site and there it is my banking information so I was great I will just take it out then my information won't be stored WRONG ANSWER you can't delete payment information only add well what a KA-WINKE-DINK. THEFT ALL OVER IT, , BEWARE, BEWARE, and if anyone has experienced the same thing please email me at [protected]@gmail.com, I figure if we can get enough people together then we may be able to turn a complaint into the AG'S office. I feel I have been robbed. I live in Texas so if you want to file a complaint with me you must live in Texas.

I had purchased the full WEN hair care system via eBay. The main product that is boasted most (within the system) is the Cleansing Conditioners, for which my package contained the Sweet Almond Mint Cleansing Conditioner. Chaz Dean touts that this particular product replaces the following five hair care products: shampoo, conditioner, deep conditioner, detangler and leave-in conditioner...For which in my honest opinion, these aforementioned claims are baseless, and are blatant LIES. My biggest complaint about this product is that it DOES NOT clean your hair! It is NOT a "cleansing" conditioner...It is simply a conditioner! First time I used it -- my mother had remarked to me, "Geez, when did you last wash your hair? It's looking very greasy." My heart sank...And I stared into my mirror and had agreed with her statement. My hair not only looked greasy...but felt greasy! So I tried it once again to see if the results would be any different, but to no avail were they as such. I even had my sister try it, and she had the same results: greasy/oily looking and feeling hair! So now I only use the WEN "Cleansing" Conditioner after I use regular shampoo. Oh and by the way...If you take a good look at Chaz Dean's hair...it has a greasy look to it. 'Nuf said.

This company is a sham! First of all i thought it would be a nice gift to give my sister for Christmas. There is a hidden membership that i did not see on the website when i ordered. I recieved a second box after i called to complain and let them know that my sister was not satisfied with the product because it made her hair greesy and fall out. They charged my account, and i called to cancel, they said they would send me a return postage and credit my account, i only recieved partial credit, but never recieved the postage to send it back. Then last month i recieved a third box, and i got fed up and called to speak with a supervisor, was not sent to a supervisor, instead the guy i spoke with said he had canceld my account, and would send a postage sheet, and once they recived the tracking number they would re credit my account. If i send this box back and do not get credited, i am thinking about submitting to the better buisiness burea, and filing a fraud claim...Fair warning to anyone wanting this product, do not order it!

I have asked several times for my account to be closed and yet still getting packages. I call to cancel tell them and they note they gave me a discount on future orders. I have over a year supply on hand and love the product. But I don't need any more for a while! DO NOT ORDER FROM THEM! Call your credit card company if you have and do what you have to do to get them to block the company! If I ever need the product again I will get it from a third party like QVC.

This place is crazy! Not only did i cancel once online, but after numerous phone calls (That the last customer service rep could not seem to "find") they just billed me again this morning for yet another shipment. Mind you, i thought the shipments had finally stopped because it's been about six weeks. . . So just as i was heaving a sigh of relief *pop* there goes my email telling me that i've got a notification from my bank regarding another charge from chaz dean. Just so no one gets upset, i'm sure it's not chaz dean's fault. By all accounts he is a lovely person and would not hurt a soul, but this is making my blood boil and making me very unhappy towards him and his product line and his system. And the product was not a bad product, it was a nice product. It was a pretty product, i liked it. But i don't need it anymore. I've got maybe a ziillion bottles stocked up and won't ever need it again as far as i can see, and if i do, i know where to go. But please, people, stop billing me and sending me stuff i already have and do not want. I lead a super busy lifestyle like the rest of humanity working 12 hour days at a busy trauma hospital as an rn, in school full time to pursue my master's degree, and have a busy and fulfilling personal life, believe it or not. I'd much rather be doing something else besides writing on here regarding this, but hopefully me writing it will nudge the chaz dean people into figuring out a more streamlined way to cancel accounts and a way to stop sending stuff to people who have requested it to stop. Also, the helper on the phone was infuriating, she just kept repeating the same few sentences over and over, "unfortunately,. . . " folks, anytime a sentence starts with "unfortunately" you can bet you won't like the answer, and i sure didn't. I'm hoping the people who work for chaz dean monitor sites like this and will contact me regarding my problem. If not, i can always go to facebook and express my extreme dissatisfaction. Beware!

I ordered Wen in August of 2013. They sent me my order over a period of 4 weeks. Not only did I wait a while for this supposedly life-changing conditioner, but I found that when i used it, it made my hair greasy. Then when I tried to get my money back and prevent them from sending me more of their product, they did not have an option to talk to an operator or cancel my order. Surely enough, a month later they sent me more of this overrated conditioner, except this time they charged by 60 dollars. I was not going to waste 60 dollars on this conditioner, so I sent it back. Sure enough, the Wen company paid me back two amounts of 25 dollars. I am LIVID. After calling them TIME AND TIME again to try to cancel my order, I did not have the option to do so. I do not recommend that you purchase this product. They want to screw you for your money.

its states it is auto ship yes. however out of 5 charges, we received product twice. after cancelling - they then charged us again.
contacted mastercard - who have had many complaints about them - and are now in the process of (trying) to be refunded for the product we did not get - and the charges for product that was not shipped after we cancelled.
it is a scam in the sense they hope that you are rich enough to just not care what is charged - and only send you enough cr4p to make you think more is coming.
it is a total scam.

I have been on the automatic delivery program for some time now. I haven't been paying attention to the charges to my account because I thought this was a legitimate product and a legitimate Company, despit the fact that I am not overly impressed with the product. In order for the cleaning product to work, I have to leave it in much longer than I usually even shower. And the remaining products are all too heavy for my fine hair and all go straight to the trash. What I am most upset about, is that this Co, although they tell you that they will charge you every 28 days, they lie and then blame it on "unknown" stalls in your credit card. I had two months where I was charged twice. One month the charges were 6 days apart! I would never have agreed to pay over $70 in one month for crap products! I am so upset I fell for this SCAM! I have friends that use it and am telling them to cancel IMMEDIATELY!

Everything they are saying is true - this product STINKS! My hair felt dirty and disgusting and didn't look clean OR healthy. I cancelled my subscription and sent my product back and they continued to bill me 2 more times. I have contacted the company numerous times regarding getting my refund for product they received THREE MONTHS AGO! I finally filed a BBB Complaint and will be filing a charge back with my credit card company to get my money back. STAY AWAY FROM WEN!

I initially ordered the Wen haircare system, over two weeks ago. I was advised that in order to stop the auto ship, where you will be billed for three months of product $29.95/mo, you had to call within 30 days to cancel. After about two weeks, I noticed that our card hadn't been charged and I hadn't received any shipping notification. I called Wen, only to be told that the product I ordered was on back order and that there was NO WAY for the agent who took my first order to verify this. In anger, and because of their incompetence and having NOT sent so much as an email to inform me of any back order status, I cancelled my order! I was informed by a gentleman that my order was completely cancelled and I should not receive any charges...

Well, my hubby checked our account this morning and lo and behold, there's a charge from Wen pending! I immediately call the customer service number, and an agent named TAMMY tells me that, not only did they not have the ability to see back orders in their systems, the rep who cancelled my order, or so he thought, couldn't see that the back order was released and my order was probably being processed for shipping when I called on 12/17? REALLLY?! She proceeds to tell me they tried to cancel the shipping but couldn't, so the order was shipped on 12/20. I have NEVER received shipping confirmation and asked this inept agent, "What if that $29.95 was the last dollar I had in my account!?" Thankfully, it's not but Wen had not right to ship an order that I cancelled on the 17 on the 20! I also requested that the auto ship be cancelled as that apparently did not happen the last time I called either! Is this NOT a multi million dollar corporation? Why can't an agent see when a product is on back order, and if product is later found not readily available why wouldn't an email be sent to inform a customer that the order will be processed when the product becomes available?! The reps are VERY uninformed and incompetent, and I PRAY that my auto ship was cancelled appropriately! I've read other reviews, which have me scared that that might not be the case!