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JPMorgan Chase
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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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H
6:04 pm EDT

JPMorgan Chase front desk/ customer service

I have been signed over to chase bank for a month and I still haven't received my debit card in the mail. 2 weeks ago I tried calling my local chase bank and no one answered. I called every hour from 9 to 12 in attempt to reach someone. I was able to rush off work to make it and the front desk women said "were busy, we can't always reach our phones. This was 2 weeks ago. They said that my debit card should be here in a minimum 1 week and it still hasn't come. Again, today I've tried to call a few times but there is still no answer. I have not been able to reach anyone on the phone since I've opened an account. I work a 12 hour job so it's hard for me to try and make it before closing. The front desk helper seemed disconcerned at the situation. This is very unprofessional of an establishment, after I've heard great things. I'm considering closing my whole account.

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R
3:39 pm EDT

JPMorgan Chase chase marriott card

I was offered to upgrade my chase marriott card in may 2018, I was told I would receive 100, 000 bonus points after spending $5000.00 on the new card with in 90 days. I spent $5600.00 on the new card within the 90 days, to my surprise I only received 20, 000 bonus points. I called up customer service who was of no help, then actually got in touch with the phone number is 212-270-6000executive office to the president jamie dimon. I first spoke to to roger connor who said they would look into it and get back to me. The next day I got a call from desiree from the executive office in new york. Phone number is 212-270-6000, she said they pulled recording of the offer that was given to me, the tape from may 2018 and listened to it and said in fact I was correct and was told I would receive 100, 000 points. It was there mistake but nothing they will do to correct the problem.

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Hong Guo
, US
Oct 03, 2018 2:23 pm EDT

I am writing this email to respond the worst experience of credit cards in my life. The worst experience is from Marriott chase credit card because of your fraudulent promotion.

I have always been holding original Marriott chase credit card since 2013. In March 2018, I received an”upgrade offer” to Marriott chase premier plus credit card. I talked with Chase and was informed all the benefits keep unchanged or even was enhanced. So I decided to upgrade this card to premier plus card.

Then on my original anniversary date Sep 9th, I did not see 15 elite nights credit in my Marriott account. Then I received a mail from Chase customer service to inform me because I upgraded original Marriott credit card before my old anniversary date so I don’t have 15 elite night credit in 2018.

That is completely unreasonable and ridiculous. And your responses made me mad and furious.

First, when I decided to upgrade this credit card, nobody told me if I upgrade original marriott credit card to a premier plus card before anniversary date I would lose 15 elite night credit. And the terms and regulations in online application materials did not show lose 15 elite night credit if upgrading before original anniversary date.

Second, Either Marriott original credit card or Marriott premier plus credit card grants 15 elite night credit to a card holder. In the whole 2018, I am holding them. Why I can’t have any elite nights’ credit in 2018? Now I received zero elite night.

Third, both of credit cards should be considered as same card. Same credit card number and same information. And when I upgrade you said to me everything would be same. Now you told me I would lose 15 elite credit nights?

Fourth, Chase recommended me to upgrade credit card. Now I lose 15 elite night credit. You call this "UPGRADE"? Are you sober about "UPGRADE" meaning?

If I would lose 15 elite nights credit I would not upgrade this credit card to premier plus card. And You did not show clear regulation about upgrading card in lieu of losing elite night credit. That is the fault of Department of Marketing of Chase.

Compared to American Express customer service, Chase customer service was absolutely incredible and just has always been brushing me off. I am extremely disappointed with your responses.

Now this serious issue has such solutions: 1, depositing 15 elite nights credit into my Marriott account immediately; 2, Refund annual fee $95 to me due to my obsession caused by your unprofessional service; 3, I would think about closing all my chase credit card and would not use Chase’ any service including credit card, regular check and saving account, and investment account.

I have been using Chase credit card more than ten years. Such an issue let me feeling very frustrated. Chase never considered me as a valuable customer, never considered more than ten years customer relationship, and just brushed me off again and again.

Let me know your decision as soon as possible.

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1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase brokerage/sole owner; investment/stocks/bonds

My Account was transferred from the Above named Institution (Chase) as a Personal Investment, Valerie Wood and then transferred out of my Account to a Sole Owner Federal Account by submitting an application for the processing of my Application, My Account through my Executor Letters (3). I am no indebted to Chase Bank. My transfer was Legal; the Account with Brokerage, And Investment was closed by the Letters when the Account transferred to the Government; by Internal Revenue Service Application made available for this kind of Account. I would like to reinstate my claim; If there is any monies owed to me by your Financial Institution for Investment that have not transferred over please forward to the address on file. I have already requested it; It has been about 2 months and 2 weeks since Income Tax Filing. It is documented that my money is withholding.
Thank you,
Valerie Wood

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D
8:46 pm EDT

JPMorgan Chase wrong information from teller

Mrs Lee

I wanted to change some money for my China Trip on 8-29-2018 I went to Chase bank everyday hoping to get more Yuan Money one of the Teller told me that my last day to do would be 8-25-2018 which is Saturday so I went to the bank and wanted to change $800.00 US money to my surprised I was not able to get the money cause it
take two work days or two business days to get the money. The branch manager told me the same story. my point is why the Teller didn't tell me that from the beginning
I had no China Money at all has to get it from the Airport in Hong Kong which I lost
a lot Money It seems to me that not everyone at the Bank is on the same page including the MANAGER. Very Very disappointed.

Location
Chase Bank
Between 24th and 25th Irving
San Francisco, CA

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F
8:59 pm EDT

JPMorgan Chase misplaced my funds

My name is Floria Mcgee. My account number [protected]. Upon making my deposits.JP Morgan Bank employee stole 5000.00. This money I was saving, my daughter was and still is fighting cancer. When I was ready to withdraw my money I was told there was no money. I made deposits every two weeks when my husband got paid. Deposits were 300.00 every two weeks . He works right there at S. Stein and would split he earings with me before we were married and after. You can check his account against mine to ensure I am being honest, his name is William Mcgee and til this very day does banking with your establishment, monthly SSA checks direct deposit.Can you please investigate and find my funds. I trusted you with my life.

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8:56 am EDT

JPMorgan Chase insufficient fees

On 4/23/2018 I received three $34 insufficient fee charges. On 04/25/2018 two of the fees were reversed. I did get another one 04/26/2018. On 6/28/18 Geico withdrew $502.47 from my account in error. On 06/28/2018 I received two $34 insufficient fee charges. On 07/2/2018, Geico did put the money back into my account and refunded the insufficient fees. On 07/11/2018 $68 check from Geico was deposited. On 9/5/2018 I received two $34 insufficient fees. On 09/6/2018 a deposit of $80 was put into my acct and a deposit of $340 was also made to bring my account out of the negative. The $340 deposit was credited on 9/7/2018 due to being done after 11pm. I assumed if put in by midnight it would be fine. On 09/06/2018 I received two $34 insufficient fees. I am asking due to attempting to bring my account current if the two fees from 9/6/18 could be reversed. Yes, I do understand that I have had charges reversed within the past 12 months, 04/25/2018. If I had known the time was 11pm I would have done it before then, know now it won't happen again. I am a single mom just doing the best I can and $68 is a lot to me.

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4:05 pm EDT

JPMorgan Chase very rude and bad customer service

on sept 4, 2018 i visited the chase bank located at 3514 white plains rd bronx. i had an issue with my card pin as chase had given me wrong information which caused me to not able to use my new card. a customer service rep repinned my card and told me she gonna let me talk to her supervisor to be refunded a $5 rush fee. she also said this supervisor will not be able to do the refund as it requires the manager who is not there today but i should still explain to her so she could pass the info on so i could just call back and get the manager to do it tomorrow instead of coming in. so a black pregnant female with orange hair said she is the supervisor for the day n asked how she can help me. i explained what happened and she said she understand but she cant grant me the refund even though i was unable to use the card that i paid a rush fee for. she said even though chase didnt send the pin which made it impossible to use the card the fact that i got the card even without the pin makes it ok. Even though i was already told that her position makes her unable to grant the refund i didnt want her to play any games i just want her to past the info on to her manager which she refuses. so i said "ok forget it whats your name?". note, she was not wearing a name plate. she replied "don't worry about that". so i said excuse me! i need to know your name, u said you are the supervisor here and i need to know who i spoke with to which she replied again "dont worry about my name". i then said to her if this is the customer service you display as a supervisor im gonna take this all the way to the top because your behavior is far from exemplary and your customer service is beyond poor. CHASE im begging you please to take this matter up n conduct a formal investigation, this lady needs to go. im also going to write a formal letter of complaint with all my contact info so you guys can interview me if needs be. this is very bad business ethics

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9:29 pm EDT

JPMorgan Chase claims department

On august 13 I lost my card I reported it to chase someone got access to my account they found out my pin chase basically took back the reversal of 1000 dollars like I wanted them to cause I called them about this saying I didn't make these claims i'm the victim here then last night they charge me 500 twice so I have wait on a letter to sign and send to them so they can keep investigating but my point is why tell me one thing and say the claim been already disputed and now I get over drafted and have wait i'm between jobs now and have bills I can not pay this money back i'm the victim here and chase treating me like I did something wrong been a chase banker since 17 like really chase

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7:10 pm EDT

JPMorgan Chase poor customer service

Wednesday, August 29, 2018 at Chase Bank on N. Franklin Avenue in Hempstead, NY.
I entered the bank at 5:50 pm to get a letter notarized. I waited until 7:19 pm to receive this 5 minute service. Edwin N. Treminio was unapologetic and rude. No other representative tried to complete my transaction. This branch needs to be closed and restaffed. They make no attempt to provide friendly customer service and leave people sitting around waiting for service . I plan on initiating a petition throughout the community to get this place shut down. This behavior would never be accepted in a more affluent neighborhood and I plan to prove that.

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6:01 pm EDT

JPMorgan Chase unfair practices & fees & false info

I have from chase website that I hv until 10am eastern standard time to deposit funds to avoid fees. I was also told this info 3x by 3 different supervisors. Now the rep named Brett tells me it is 11pm eastern time. This pissed me off. He also says that I'm no longer entitled to have these fees reversed. This is unacceptable. I drove uber last nite and deposited at 11:24pm my earnings because I purchased gas to drive and lunch. I was shocked when I was unable to withdraw today because chase billed me TWO nsf fees of $34. They did the same thing the day before so now I'm out of $102 of my hard earned money which defeats the purpose I was out there struggling to earn some money in the first place. Now I'm so DISPLEASED with chase CONSTANTLY TAKING MY MONEY FOR FEES THAT I DEFINITELY DISLIKE THIS BANK AND I AM CERTAIN THAT I NEED TO CHOOSE ANOTHER BANKING INSTITUTION. I DEMAND that my $102 be put back into my account IMMEDIATELY. THIS IS THE LAST STRAW. I am fed up with being hustled by this bank and I feel like I have been victimized.

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1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase unable to cash check

I missed placed this check and forgot about it
Was in my old purse it says it was an official check from Chase bank but I went to local branch and had them researched it and they couldn't find any information It was too old
I also went to Citi Bank to cash it and they researched it and said no information to cash and referred me back to Chase bank
What can I do now?
Integrated payment systems Inc is responsible party!

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Update by Marie Mosier
Aug 29, 2018 2:03 pm EDT

Email me to continue search and results

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11:35 am EDT

JPMorgan Chase customer service

I called in to chase on 8/20 about an over charge while I was still with the merchant that over charged me. I spoke with about 3 different agents explaining I was over charged and needed my money back as I needed to get back home I was in another state. Chase tells me to call the merchant I explain I am standing right in front of them and if chase needed to speak with them for a further explanation they could . This call went to customer claims and they placed a memo on my account which was removed at 12am on 8/21. I called back on 8/21 letting chase know once again I need my money. I spoke with Allen from customer claims and explained myself for the 10th time. Allen told me that I need to go back to Virginia and do what I have to do there is nothing chase can do. This was the most unprofessional response I have ever received in my life and will not be banking with chase anymore. I will take my business else where.

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1:52 am EDT

JPMorgan Chase bank oversight

On August 3, 2018, a deposit was made to my personal checking account which reflected a total of $450.00. The individual that made the deposit is known to be generous and make donations from time to time and so I did not question the transaction amount. Because I was relocating at the time the deposit was made, I thanked the individual through text for the deposit made. I also had a deposit slip issued by the bank to confirm that a total of $450.00 was deposited into my account.

On August 17th, I received an email notification that my account was overdrawn and was told that the initial deposit made on 8/3 was for only $45.00. It took 14 days later for the bank to realize their error and as a result, my account was debited for the total balance I had in my account which at that time was only $191.00, the remaining balance of the $405.00 as well as an overdraft fee of $34.00.

When I visited the branch in person to investigate the matter further, the branch manager began to shift the blame and responsibility back on me. Furthermore, I never received an apology from the branch manager nor would he acknowledge that their institution and bank teller that handled that deposit transaction had made a huge error that now has caused me a great inconvenience and misfortune. I also question how professional individuals and financial representatives working at a bank processing transactions for other individuals who are presumed to be fully trained can make an error of that proportion and there are no consequences whatsoever on their part.

In closing, when I left the branch, I am being penalized on a daily basis by being charged $34.00 for insufficient fees until I can recover the funds while the bank refuses to accept any responsibility for committing such a huge oversight. If it were not for this bank teller's mistake, my account would not be in jeopardy. Lastly, I am working on rectifying this situation, however I am a long-time and loyal customer and I am requesting for this matter to be further researched and waived all fees until I can get in position to replace the funds as I am on a fixed income.

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6:16 pm EDT

JPMorgan Chase chase bank customer service

I believe I have been treated in a discriminatory prejudiced manner today by Chase Bank and its customer service. I have had some financial problems but I keep my account to a good status with a direct deposit but yesterday Romans / Women Within charged my account for $32 without my authority. I called Chase and told them chase proceeded to charge me a $34 overdraft fee this is all about an issue with some underwear. The abuse by some of the customer service people at Chase was mean and hateful they told me it is too bad to fix it with the stores myself. These purchases from internet... store does not have my card but they had my card number for my purchase back in July. Romans was not given permission to charge my card $32 they owed me $22 and we're supposed to send underwear instead with the 40% off they did not do this they did just what they wanted to do. I am out almost $65 for some underwear I never received and I did not authorize to be charged $32 for this underwear Chase won't listen they're nasty rude discriminatory Prejudice and every other thing because I'm poor. I don't understand if I have a claim or not after being on the phone for nearly 3 hours back and forth one lady said she shut off my card play games with me then she said she did not shut off my card this is disgusting Behavior by Chase and their calls go to a third world country

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7:33 am EDT

JPMorgan Chase checking account

Chase is hands down, the worst [censored]ING financial institution I've ever dealt with in my life. I am disgusted at the amount of money being stolen from me, in "overdraft " fees. If my account was made current before the next business day, why was I still charged an overdraft fee. I cannot wait for another bigger, & better institution to buy this [censored]ty cooperation out. I would never recommend Chase Ro anyone for any of it's services. Chase is not to be trusted.

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9:47 am EDT

JPMorgan Chase asking me to pay for their mistake!

I had an account with chase and was going to close it anyways because they're POS. Well, my insurance agent forgot to switch my account on time. I obviously had no money in that account because I was closing it. It charged. And chase allowed it to go through even though I have the thing on my account where they arent supposed to let things out if there isnt money. I noticed when I went to check my new account and the money hadn't been taken out yet. Which had been a few weeks. Well, I called him and he fixed it. The money was returned. By this time, chase had racked up about 80$ IN FEES against this one charge that ended up being returned to me. They closed my account (i was closing it anyways, because screw chase). So i called them and told them the money got returned and i wasnt going to pay for their fees. They said because they closed the account, I had to pay at least 75% of the fees still. The woman also tried to argue with me rudely about it, interrupting me when I was explaining why I shouldnt even have fees and definitely wont be paying it. I laughed a little and bit my tongue as to not cuss the hardly English speaking woman out. First off, no, I will not be paying fees that shouldn't even be in my account. Y'all can shove it on that one. Second, y'all weren't supposed to allow the money to go out in the first place. And third, get customer service members who know how to correctly speak the language they're trying to!

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7:10 pm EDT
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JPMorgan Chase customer service

08- 13-18 Chase 5601 N 10th st. Mcallen Tx. I went to get a medallion signature to transfer my stocks. I showed up to Chase 4203 S Mcoll Edinburg Tx around 330 they told me they did not have a manager to do that procedure. They suggested I go the the mcallen location. I arrived there at 4pm waited for about 30 to 45 minutes for them to tell me i needed statements to show proof my stocks belonged to me. I left came back within 20 minutes arriving at 5:20pm. Waited on the lobby till 6pm for them to tell me they couldn't help me because it was a long procedure and they closed at 6pm. I let them know it was not my fault. That I arrived before closing time. They suggested I come back another day. I work Monday thru Friday 9 am to 8pm. I only had today off that's why I went in. I asked to speak ro.the branch manager and they said to have a seat and she will be right with me. I waited another 10 minutes. She never showed up to speak to me. I just left l.

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4:14 pm EDT
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JPMorgan Chase mobile banking

I am extremely dissatisfied with my experience with your bank during the last week.

I recently moved to San Jose to work for Walmart Labs and was given relocation reimbursement checks, which I cashed through the app.

Without any communication, my account was promptly shut off as the back end team detected fraud of these checks. Never was it considered that this could be an internal issue of yours.

Along the way, I spent 3 hours of my work week trying to patch up YOUR mistakes, to acquire money that is rightfully mine. I was basically accused of committing fraud by the first person I spoke to, who was wildly unhelpful to me even after I explained that this was my only form of payment method and that I needed to use this card.

Moving to a new city, I don't have a lot of friends to borrow money from. I needed to eat lunch, dinner, and take the train. Your representatives didn't care. I am disgusted with the presumption of guilt I faced when dealing with each representative.

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11:30 pm EDT

JPMorgan Chase fraud

Me and my husband were ready to rent a house from somebody better than Texas but he has a Chase account number and he said that we could transfer the money to his checking account which we did the same day after we transferred the money we found out it was a fraudulent claim and we called Chase up right away if they can do since it was from checking to checking. We have all the proof we have all the emails going back and forth Texas going back and forth and I really thought Chase was step up and refunded her $2, 400 because they strike that account now they're telling us that nobody can do nothing and that we're out of money to find out where to go file a claim and that's kind of hard since we don't have the person's name or we have in his bank account number and who we send it to we keep telling Chase it's from a Chase account and they refused to help and the person we spoke to the first time told us it shouldn't be any problem will get her money back because it's a Chase account from checking to checking now supposedly that person never put any information in the system how can this be is it that true that chases is doing fraud to like Wells Fargo in there I'm very shocked on this and I'm going to do an all my power to get my money back even if I have the suitcase and I will not blot that I am putting all the information everything that happened to me to them and I'm going to call the news reporters and let them know what's going on

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11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase discrimination

On Saturday August 4, 2018. I went to the Eastland Mall branch on Hamilton Rd.
Columbus, Ohio. I was attempting to set up direct deposit. to my business account.
I was never advised I could not do this. Instead direct deposit was set up on my mother Barbara Eberhardt's account. while there I witnessed discrimination against two Mexican men. I made bank manager Greg Losoncy aware of the discrimination I had witnessed. Two white tellers refused to assist two Mexican men by making a phone call to see what branch they could use. when the men left the two white tellers began talking about having Mexican for lunch. when I told greg about the mistake with my mothers account he seemed indifferent. As if he did not care. When I advised him of the racism I had witnessed he kicked me out of the bank without fixing the error and threatened to call the police on me. I have banked here for over 13 years and have never experienced this. Greg Losoncy not only closed my account he restricted my mother a senior citizens account.

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JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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Contact JPMorgan Chase customer service

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

Most discussed JPMorgan Chase complaints

ruining my credit
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