Chase Student Loan — harrassment
Chase student loan has been extremely rude and unethical since my student loan has been in repayment. Due to the economy there's just not enough money to go around. I graduated from college have a great job using my degree but the cost of student loans is crazy. When you have daycare, car payment, gas, food on the table and a mortgage student loans are the last thing to get paid. Sorry. Ive already filed bankrupsty and there's still not enough money to go around.
The customer service at Chase is unprofessional and rude. Usually the first line of folks are robots and say what they are told. However, when i ask to speak to a supervisor and the supervisor starts calling me names and becomes very unruley...that's where i draw the line. Chase has called me in any one given day 15-20 times they have called my parents the same number of times over a simple name change. A few days late on my loan and i'm already in their collections. Sorry chase but you are loosing business by treating your customers so badly. I may not be able to get rid of my student loan...but everyone of my family and friends who had a chase credit card, loan or anything else has cancelled it or moved it or consolidated it so they are not doing business with you any more. You need a system that updates information in real time. Having to have my information changed 4 times in one day with 4 different people and being accused of never calling or never paying is outragious, rude and looks very very bad on you!!
I hate your company and i'll always be as rude to your staff as they are to me. You caused me to have high blood pressure during pregnancy from the stress of dealing with your staff. I could give out emp #'s and names...but who know where this email is even going to go.
Good luck with the people you manage. Good luck getting customers after people hear what kind of business you are. No one in my family will be using your services.!!!
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