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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase Terrible scam!

Service fees on the Checking account are not supposed to be there IF there is at least $300 or an 'approved' deposit of at lease $25. HA that's a riot I've had to call them 4 times to get the fee reversed. Granted this time it was a penny but the other 3 where 4.99 But I have an 'approved' transfer of $50 every two weeks on for every payday. So yeah their telephone banker are incompetent and I am about take my banking need elsewhere.

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JPMorgan Chase thief and cheating!

I have been fighting Chase about the fraudulent use of my credit card from July 2007 to September 2007. I notified Chase of the fraudulent activity in late September 2007. They immediately closed the account and put the $3100 worth of charges on a new account to avoid additional fraudulent activity.

It only took Chase a few days to investigate it. Also, on the first day the card was misused, the thief spent $1682.50 on that day alone. All of my creditors notify me of suspicious activity immediately to verify if I authorized it or not. However, Chase never notified me of these charges. I would think a prestigious bank like Chase would notify me ASAP to avoid fraud. The investigators were not very helpful either and refused to listen to me.

When Chase wouldn't help me with this matter I filed a complaint with the Office of the Comptroller of Currency, the govt. agency that oversees Chase. They didn't really help me either. All they did was pass the complaint to Chase's Executive office.

From there, I faxed additional information to them and a second investigation was done. They came up with the same conclusion even though I have so much proof that I didn't authorize the charges. I am not sure what to do now. I do not want to pay a lawyer for this because it isn't my fault that my credit card information was fraudulently used.

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LuLudalray
Noble, US
Dec 03, 2009 2:42 pm EST

I work for chase, Customer's are divided into 3 categories. This has nothing to do with how long you have been a customer, or how on time you are with your payments. That means nothing to chase or the employees... I know because thats what they tell me when a customer calls in with a bad story and they have been with us for 30 years, my boss always says " I dont care if they have been with us for 1 year, the answer is no because they dont spend enough for us to help them".

There are 3 types of customers at Chase.
Best - Customer spends more than $15, 000 in finance charges a year, or used their card and pays off balance of around $10, 000 per month (chase gets a small fee for every transaction from the merchant, so even if you dont pay finance charges, the purchases alone add up and chase gets paid that way, but you gotta spend alot!) These customers always gets a late fee removed, Over limit fee or pay by phone fee removed when asked.

Valuable customer - Person that makes around 80-100 grand per year, has about 10-30 grand charged on the card, and pays the min payments every month on time. They get a fee waiver once every 6 months

In-eligible Customer - 80% of Chase's customer base. These customers are your average money making families or people that are retired and living on Social security.These are Customer's that dont charge much on their card and pays it off in full every month to avoid finance charges, or has a couple thousand charged and have a low apr. These customers are not profitable, and therefore do not qualify for any fee removals. Non, Nada, zip. Also delinquent customers or customers that are at high risk (chase does credit checks every 6 months on their customers) And if you ask for the supervisor, They tell you one is not available to speak with and that you have to write in to the correspondence address. Chase use to offer to close your account if you call in for a fee removal, but they stopped doing that. Now its just no.

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Suzanne McColl
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Oct 13, 2008 8:05 pm EDT

They suck - Crooks - I hope they all go out of business

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markmurman
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Feb 06, 2008 11:20 pm EST

If there is an honest shakedown attorney these people can be put out of business and in jail.

Soon they will all be in Dubai. They tell us that the UAE are enemies and now they are all there taking your 32% interest rates and investing in China and India. We have been had. Get out of debt and never use chase again. NEVER. Wait until the USA good ol boys find out who really owns them.

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JPMorgan Chase chase home mortgage cripples the credit of military families

I am an active duty member of the Marines and an Iraq War vet. I moved Duty Stations from Virginia to Mass last summer and my wife and I sold our condo at a loss, so that we could complete our military move and have our first child closer to family. The loss although difficult was the right move for us in the current market and we were determined not to file for Chapt. 11 or enter foreclosure. I sold my home and closed my loan with chase on 31 May 2007. I have all closing documents to support this. Chase continued to send me bills and has reported me delinquent with two of three consumer credit reporting agencies, plummeting my credit and sending my family into financial peril. Angela Shelton at Chase has been telling me for months that this would be fixed. It is now January 15th 2008, we cannot get pre-approved for a new mortgage, apply for student loans for my Masters degree and our baby is due in 8 days. Chase Home Mortgage by their negligence and inaccurate reporting of my account history is financially ruining my family.

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tvlinman
Oklahoma City, US
Mar 30, 2010 7:44 am EDT

Chase does not care, and the people need todo something with the credit bureaus about scoring credit if the finanical institutions are going to use them.

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Hugh Pabarue
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Feb 14, 2008 7:32 pm EST

I had a similar problem with Chase Mortgage. I couldn't agree more. I lost my house to foreclosure in 2003 after our home was flooded with sewage from the city line deeming in uninhabitable. I asked Chase for help to stop or reduce the mortgage payments until I received money from insurance. They refused to do so. My insurance only provided so much and met their max. I then had to pay for a new place to live. Chase literally told me that they could do nothing about disasters and could do nothing to stop or temporarily reduce payments until a disaster such as mine was on itsway to resolution. I ended up handing the keys in voluntarily because there was no way for me to pay for 2 house payments. They have ruined my credit. I am still feeling the effects 5 years later. I have been through lawyers, the state/city governments and nothing was ever done. I ended up losing nearly $50,000 and have to endure the heartache of denied credit opportunities due to poor credit because of and inconsiderate and ignorant company that does not deserve the business of any American. I will never ever ever do business with this company or anything affiliated with Chase. I am bitter and feel they are responsible for the hardships I have endured over the 100% past few years. It is absolutely sickening! I saw your posted comments and it made my stomach sick.

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JPMorgan Chase overdrafts, payoff

I purchased a Chevy Equinox in September of 2006. The loan company is Chase Auto Finance. Each month I had an automatic debit from my checking account for the payment which was on the thirteenth of the month. On November 12, 2007, I called Chase Auto Finance to ask them what the amount would be for a payoff. I told them that I had the check in my possession and that I would send it promptly. The check was for more than was owed and they would have to refund me money. I received two notices from my bank that they had tried to take the money out of the account and they overdrafted my account not once, but twice. I immediately called Chase and they told me that my car was payed off. I told them I knew that, because I had sent the check and that I had received the return sheet from the post office that they had received it. The check for the payoff was written out for the thirteenth of November and they received the payoff on the 18th of November, they charged me 9 dollars for each day that it was supposedly late also the payment for the month, plus a overdraft fee for them plus the two overdrafts to my account. The payoff was not posted by them until the 27th of November, I asked her why it took them over a week and she promptly told me that there was a holiday and that the dept. that handles that might have been closed. I asked her, this is a major bank and you are telling me that a whole dept. closed for an entire week because of a holiday? , and her reply was they might have been. Now they want me to fax them my bank statements showing that they had overdrawn my account and that this will take about 7 business days to complete. So in final draft, they owe me the money for the overdrafts, they owe me the 9 dollars for each day they claim I was late, and they owe me the money for the over amount which I sent them.

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Angela
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Oct 29, 2008 1:26 pm EDT

I completely understand and relate to how all of you feel about Chase Auto, as I to have been swindled. Pleas ehelp me if you can. My story is that, on 7/11/06, I purchased a 2004 Mitsubushi through Chase Auto Finance which included a vehicle Vehicle Service Contract [ for $2000]that was subsequently cancelled on 7/12/06 because I learned my car was still under factory warranty. I was told by the dealer, Quirk Pre- Owned [ who are also full of **it. ]at the time of cancellation that the contract it self would not change however an adjustment would be made by the lien holder, Chase Auto Finance.
Prior to making my first payment in 8/06, I had received a statement indicating that I had been credited the $2000. bringing my principle balance to 15, 505. I took their worf fro it and really never looked into it. Upon recent review of my Contract with Chase and my payment history, I discovered that I am still paying interest on the entire loan of 17, 505. I contacted Chase and they assure me that I am only paying interest on 15, 505, which I admantly refute. Now, I am no math genius however I can add. I am currently paying a 14.54% interest rate on the loan, [initially the interest rate was set at 15.29% but was adjusted shorly thereafter]. My payments are $415 per month for 60 months, which comes to 24, 900. [The interest adjustment comes to a mere $7 per month or $420 after 60 months. ] Now please correct me if I am wrong, If I am paying interest on a principle of 15, 505 for 60 months, I would be paying around 22, 500 at payment end, not 24, 900. Chase reps have continually been giving me the run around [ while harrassing me for payment of course] about money due me. What should I do, I have considered Arbitration.. any suggestions or advice.
Thanks
AG.. Massachusetts

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leo
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May 04, 2008 1:47 pm EDT

Well first off, seeing as though “Thanksgiving” is a major American holiday (not sure what country your from) and most, if not all financial institutions are closed on national holidays. So yes, I can understand the WHOLE department being closed because of a holiday, that most Americans enjoy spending time with their families on (you seem a little heartless). Now, you mentioned earlier that you were set up on automatic payments and that its deduction was every 13th of the month. Keep in mind that nowhere in your complaint did you mention you requesting the auto debit to be cancelled because you were paying the vehicle off. So if the auto debit continued to withdraw from your account and the fund weren’t available, then yes you would be charged overdraft fees from your bank and NSF fee from Chase bank as well. Now as for the $9 a day charges, I would imagine that is the per diem for your auto loan, it’s considered a standard among auto loans, and would be stated in your contact agreement. It usually accrues daily once your payment becomes late, so if you were mailing the payoff check to Chase (after your payment due date) you should of thought of the time it would take for a mailed payment to post, especially considering its an American HOLIDAY SEASON, and the BUSIEST TIME of the year for mail services. As my closing remark to you complainers, you shot yourself in the foot with that one.

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JPMorgan Chase snowball style of interest and late fees

I cancelled the Visa card because of not getting the paper statements. When CHASE called me to go back saying they will send me the paper statements and credit me some miles, I said ok. In august, I got suspecious as I did not get the paper statements as promised. I called and asked, what is my balance? and the person who answered, said $ 123.00. So I thought this must be the final charge and I paid that right away. Then I got a love letter from them about not getting the payment, I was shocked.

Every time you call, they are not empowered to do any thing on the spot. They ask you to fax and wait. Mean while you incurr the late fees, interests etc. on your account. They never give their physical address and would not call or receive phone to get the matter clarified.

Why should I pay for the mistakes I did not make? (Not getting paper statement and giving me the wrong balance?

Their mailing address was - Chase Card Services, POBox 15298, Wilmington, DE 19850

My account endS in 0689.

PLEASE DIRECT ME TO GET SOME RESULTS. At this time my balance is $434.95 which has the majority in Interest, penalties and late charges (In excess of $ 225.00)...PLEASE HELP.

Funny, when I cancelled y account, they cancelled my account and issued new card ending with 0689 which I did not ask for.

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Kesha
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Feb 01, 2008 12:02 pm EST

After years of holding my account open with chase and not charging anything. I recieved a online statement stating, I have an past due amount on my card. I immediately called and they were so helpful erasing all charges and issuing me a new card. I was a little low on money one month, so I decided to use there convenience checks to pay some bills. What a horrible mistake. I pull up my staement and to my surprise I have two declined check fees attached to my bill. I again immediately call, thinking I will get the same prompt and courteous service. Boy, was I wrong. See they closed my prevoius account in november and sent me new convenience checks on the old account in january. I wrote the checks assuming they had to be for the new account. Wrong they sent me old checks that were no good. Thus leaving me in more debt than I started with. I agreed to take part responsiblity but they would'nt take any responsiblity for mailing me BAD CHECKS, two month after the account was closed. They don't care. SCAM ARTIST. Don't try to get a name and number of anyone in corporate, it just won't happen. My advice to anyone thinking of opening up a chase account: DON"T DO IT! I believe they sit in there corporate meetings and think of legal ways to immorally screw there customers.

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JPMorgan Chase high priced ghetto apartments

It seems that these apartments must have a revolving door policy when it comes to keeping management and maintenance personnel. The NEW ones they have now is just as bad if not worse than the previous ones. It seems they already want to create discontent with the tenents. Stone Mark Management is the Company responsible for the poor management of these apartments. It seems the owners need to step back and ask what we can do to keep our tenents happy to the point that they would enjoy living here. These apartments are old but look fair outside but inside they have been let go. This could be remedied with some T.L.C. and some $ invested. At this point and time they are just high priced GHETTO apartments. This must be what happens when GREED, NEGLECT and POOR MANAGEMENT takes over. The owners need to wake up and realize there are very many apartments, some are NEW with rent comparable to these.

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Update by Valerie
Aug 15, 2008 6:56 am EDT

It seems that management by threat tactics takes presidence over good management. Chase Oaks Apartments may have a revolving door when it comes to management. The manager that is whith this apartment complex is the worst yet. As time goes by it seems that all they want is short term and destructive residents. It is known that there are what some call halfway houses for released convicts or people with some kind of criminal background. There are families with small children living here and to have to live under these circumstances is not right. AMY, (the Manager) must believe there is no other way to manage but by THREAT. These Apartments are managed by Stonemark Management. They look o.k. from the outside but the inside is patched together so they can charge high rent. I would not recommend these to anyone because they are NOT worth what you have to pay to live here.

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JPMorgan Chase Harassment on phone

I got a credit card with Overstock thru Chase, I did not receive a bill until this month and I have become disabled. I talked to the person on the phone and let him know this and asked what the least amount I can pay till I am back on my feet was, he told me the full amount again, I explained to him I had surgery and cannot do that at this time..he told me again the amount and would I like to pay now?! I told him I cannot, and from that point every day several times a day and night he calls me and also a woman, they both sound like they are from India or Iran, I have tried to talk to them but they will not listen, they keep saying do you want to pay now. I have written them a notice to stop the harassment with the guide of The federal "Fair Debt Collection Practices Act" (FDCPA) but they wont stop and I cannot pay... what can I do? Any advise? I want to sue them and stop this crap! HELP!

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JPMorgan Chase The worst bank to do business with!

To whom it may concern,

I am, upset with chase bank i have 2 credit cards with them about year and half a go i had some financial problems per chase bank i enrolled in a credit counseling program the credit counseling has be a great help i enrolled my credit cards and they have lower my finance charges and lowered my monthly payments but chase bank who recommend them would not accept me in the program i tried to pay chase on my own but they kept charging higher interest and late fees i couldn't make the minimum payments. Then out of blue chase bank calls to see if i wanted to get on a reage program the rep from chase was very nice and understanding and wanted to help i thought great maybe everything was looking up i agree with chase to make 3 convective payments for each account one account was $115 and another account was $100 i did this for 3 months in doing this chase said they would stop late fees and bring my accounts current and my minimum would be around $50 for each account i received a letter stating that i was in a reage program i called chase to see what my payments would be and they said was past due and minimum due was $152 and another was $107 i could understand why and the rep at chase said that the minimum went up and so the reage was voided according to the rep when i was setup everything was okay but they did not realize that they were going to raise the minimum. I couldn't understand it. The rep was only saying they were sorry about it and there was nothing they could do about. I think chase bank is the worst bank to do business with. They send you a letter stating that a completed the payment process and i am in a reage program but they don't have a record of me getting such a letter. Its business like chase bank drowning us into debt with high interest rates its funny they offer new customers 0% interest rates but to help out existing customers with lower interest they don' care. Thank you.

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Kudees
, US
Mar 20, 2009 3:04 pm EDT

Chase Bank is the worst bank to do business with. There is no doubt about that.
I always have made my payments online using wamucards.com (now chase.com).
My last day of payment always used to be 12th of every month.
On 9th February 09, I initiated a payment of $400 towards my credit card. Wamucards.com showed payment is in process and will complete in two days.
I checked three days later it is still in process. I thought may be they are being taken over by CHASE and probably that
is why it is not going thru. I tried calling the bank but after being on hold for over 30 minutes I hung up. Later I found out that the payment
did go thru but rather than showing payment date of 9th feb 09 it showed 14 feb 09. And on top of that bank charged me a over draft fee. I called the bank @ [protected] and spoke to the
supervisor ERIK PABALAN EMP-ID-# N123364. After 30 minutes of argue, he said that your account is not alligible for the refund since
we recieved the payment on 14 feb 09. I said if that is so than I am late in my payment how come there is no late fee charge for that he
did not had an answer. I will file a formal complaint against CHASE with "The Office of the Comptroller of the Currency." I hope they can
have these charges reversed. I strongly urge every one not to BANK with CHASE as you will be CHASING after your money.

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Kudees
, US
Mar 20, 2009 3:03 pm EDT

I totaly agree. Thanks for sharing.

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screwed by CHASE
Phoenix, US
Mar 12, 2009 6:38 pm EDT

Chase is drastically raising my interest rate and I have never been late...not once. They send out tiny print announcements about 'prime rate' and 'Libor rate; they do not use real English so they screw customers better while taking bailout money...call your senator or congressman chase is anti-consumer and un american.

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JPMorgan Chase unfair credit card practices

I had accumulated a lot of debt on my credit card. I transferred the balance to a lower rate to pay the balance off. I was reducing the amount by making 500.00 payments per month on a minmum payment of 200.00. I didn't notice that the credit card company changed the grace period from 28 days to 20 days and that caused my payment to be late, which automatically bumped the interest rate to 26.75% ! I will never be able to climb out of that hole when my minimum payment due is now 600.00! That is much more than I can afford.I feel that these companies do that to consumers to cause slip ups that would make us default on the agreement. The money that they make on late fees, over the limit fees, and compounded interest on high rates is astounding. I am shocked that with all of the consumers that have been forced to default on ARM loans, causing a lot of foreclosures and people filing bankruptcy, that they would not want to encourage more of that.

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PSAKSB
Stafford, US
Nov 20, 2009 10:19 am EST

I have three credit cards with Chase Bank. All of these cards were previously under Washington Mutual until they were bought out by Chase Bank. My accounts were all in good standing and the bills were being paid ontime each month. Within a few weeks of taking over, Chase bank raised my interest rates from 14% on each card to 25%, 29.99% and 19.99% on all of my cards. Then they reduced the credit limit on one card to just under what we owed and closed the other two accounts completly. We were not notified prior to these changes, I found out about the closure when I attempted to use the card and it was denied. I contacted customer service to inquire as to what the reasons were for the closure and was informed that we no longer fell into their acceptable point system. I explained that the cards were being paid on time so why were we being faulted. I was told I always had the option to pay off the balances and get rid of the cards completely.

Last month, without prior notification, my payment on one of my cards went up $40-$50 a month. I received a notice after the fact that Chase had doubled my finance charges each month as part of a program they were using to help me reduce my balance faster and pay off my card quicker. ? Now it is all I can do to keep up with the three payments each month. I contacted customer service again to plead with them to reduce my interest rates as I could no longer use the cards so I wanted to clear out the balances and get rid of them asap. I was again informed that they could not help me because my accounts were closed. Chase Bank is shady and unfair and they attack their customers that are paying their bills on time instead of attacking the ones that are not. They are completely uncooperative and nasty when you speak with them. They have now forced me to contemplate credit counseling as a last resort to get these cards paid off. I want to pay these balances and never hear from Chase Bank again! They have started a spiral downhill with my credit for no real reason other than to screw me and make money. They are the worst company I have ever had to deal with! To destroy customers that were in good standing with the previous bank is just unfair! Now I just make payments each month and my balance stays right where it was.

I hope enough people post comments and file complaints about this company until someone forces them out of business for thier unfair and unlawful credit practices.

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Huntley, US
Aug 23, 2009 11:40 am EDT

I have been a long time customer of Washington Mutual Visa Credit Card since 1999 and always paying my bill on time and over paying about $50 to $100 dollars of what the statement was and paying them down, my credit rating was excellent, Also I have never been late on any of my utilities or car payment, in fact I have paid ahead on utilities and car payment. But just recently Chase purchased all of WaMu credit card accounts and now they have lowered my card balance and doubled my payment and raised the interest rate without notice. This has put me at a disadvantage that if I can’t make the payment they will start fining me for late chargers and raising my interest rates. (I Don’t Find That Very Fair At All). This will lower my credit score and put me in bad light with other creditors I may want to do business with. I only have two credit cards and Chase at this time is the one that’s screwing me. I find it hard to believe that the Government of our Great United States would let any card company take advantage of good, honest and hard working people and to ruin there lives for the greed of their company. (HEY! OBAMA HOW ABOUT MY BAIL OUT?) I would not recommend Chase Bank to any one, they are the worse ever company I have every done business with and when I pay them off I will cancel the card and any card company they purchase in the future. Hopefully someone will put them out of business soon.

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bbdave
Kent City, US
Aug 13, 2009 7:25 pm EDT

My credit card with CHASE formally WaMu has been cancelled by them. I have never had an over the limit, late payment. The only thing I am guilty of is paying off my card and just when I started using it they canceled my card apparently because I don't charge enough or have hardly ever paid just the minimum. I now reguard CHASE as thief. And would never recomend them to anyone. They apparently are only interested in customers who end up paying the fee's no one should pay.

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pat g
Bossier City, US
Apr 21, 2009 9:35 am EDT

I have a Chase card, formally WAMU, and have found their practices totally below the standards of all my other cards. If you are close to the limit, don't just send the minimum, because it will cause your card to go over before the next billing cycle and then the fees will kill you. $39.00 over limit because the finance fees were enough to put you over. When you call for an explanation, you get a rep like Tayna who proceeds to put you down because of lack of training. You should never get closer than $50 to the limit per $1000 of your limit to avoid these ripoff fees.

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JPMorgan Chase - chase now causing and encouraging foreclosure!

I have been a Customer of Chase Home Finance for 3 years now. They Purchased my loan from New Century Mortgage after my 1st year in my home. Every payment I have sent in has been mailed 2 weeks before they were due, and every one has been held 20+ days before they even attempt to deposit them. This has made every payment LATE, so they can charge more...

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JPMorgan Chase car lease

We filed a "sample" application for a car that was supposed to refund us $11000 as per award coupon from Popular Ford.
I told them I was unemployed-but they said it is just a sample to see my credit rating - even if my husband were to purchase a car that day. I told them we didn't want the showroom car because it was basic. Not SEL model. They assured me everything except moon roof would be added. Should we purchase a car. Next thing we know
I am owing Chase $30,000 for a new car they refused to add anything to. without a test drive. 3 days later they threaten me to sign a new lease for more money-because the 1 st one was invalid. I told them I did not agree to terms and gave them the car and keys. They said that they would say that the original was binding. So I said then I have no choice but to take the original and the new car. They also refused to return our old car. And go home. They said if I didn't sign they would have m e arrested. I had my infant with me. Obviously I signed under extreme duress. Also, I had filled out for "Ford" credit-they said my husband and I were denied and they bound me with chase for 9% interest. Later, I found out that we both passed for ford credit for eith 0%,2% or 4.9% interest. That Damain has a friend in Chase he throws clients to. I have tried everything to return the car. Chase said because I made payments-they will take the car and i will owe $17000.

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JPMorgan Chase customer service - will not update my address

I contacted chase card services to update my circuit city chase card address on file 2 months ago. It was simple, too simple actually. I called the 800 # number provided my account #, address, and my social security #. The rep was friendly and stated my address was updated and my next invoice would be directed to my new address.

Upon not recieving an invoice for 45 days, I contacted Chase Services and the horrible services began. I spoke with the first rep who said he did not work for the circuit city division and was transffered into an IVR. I selected the option for address change, spoke with a representative who verified my current address and all account information. She then proceeded to transfer me to another department to process the change. This representative again verified all my information, and said she would have to transfer me to the additional verification department to verify more info before the change could be made. I was then transfferred to a rep who attempted to gain information about people unrelated to my account (relatives, etc). None of the information I provided him matched 'his records' and he was going to transfer me again. I hung up

I called back the next day and the circus began again. I picked option to change address, spoke w/ rep, verified info and was transffered to actually change my address. I spoke w/ this rep who tried to get the info on other parties again, I refused and then spoke w/ her supervisor (Ericka , ID7314). Ericka is evidentially the highest customer services rep at Chase card services, she also would not update my address upon verifying all information on my account she still wanted information about other partise. Ericka also stated my home number was incorrect from what I was giving her. Ericka refused to escelate my call any further. I received an address to complain to.

I emailed both Chase Bank and Chase Circuit City services and received back emails stating they could not update my address via email but I would need to call. A third email to Chase stated I needed to call a special number, [protected] from my home number ending in XXXX. This number was what I attempted to verify with Ericka who stated over and over that was not what they had one file.

After all this frustration over changing an address I contacted the BBB. Chase Bank contacted me today from their executive services department. They stated they would forward the complain to Circuit City Executive Services. I was contacted by them a few hours later. The rep called me on the home number they had listed on file. I answered and verified all my information over again. She also refused to update my address without verifying additional information from other parties not attached to my account.

She stated since they could not pick up my home phone number when I contacted them they could not verify it was correct and must verify this additional information. I asked her if she called me on my home phone number, which she did. This was not enough for her to verify it as correct. I explained the caller id function on my home phone number is disabled as it is a cellular phone and will not be picked up by their system on calls I make to them. She did admit she called me on my home telephone number on their file but could not use this to verify my account

I have never been so frustrated and treated so badly by a company I have done business with. I have done everything in my power to simply UPDATE MY ADDRESS and they refuse to comply. I will never do business with Circuit City, and Chase as a result of this interaction again, if I can ever obtain an invoice to pay the bill I will be finished with this company forever.

I want everyone else to understands how horrible and frustrating they are to deal with so that they avoid these problems. A company with horrendous customer services such as Chase does not deserve to have any customers when they treat them this badly.

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J.D.eSquire
Fort Worth, US
Mar 28, 2014 9:32 pm EDT
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Without going into the specifics of my ridiculous encounter with a handful of Chase customer service managers and representatives who cared only to patronize, condescend to, and belittle me, I had an eerily similar situation occur earlier today. It is remarkable the executives allow (endorse? Encourage?) the type of smug, snide, and arrogant treatment of their clients/customers by their own ill-mannered and uneducated subordinates . . .I am DONE with JP Morgan Chase Bank.

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JPMorgan Chase intentionally waiting to post payments!

As I read the complaints before me, it seams like we are dealing with the same crappy customer service people. First of all, this is the second time this has happened to me. My bank sends a payment to Chase 5 days before the due date. They send it electronically. Chase does not apply the payment till after the due date. They then add a late charge and then change my rate to the default 30%. When you call to show them the proof of payment, they say there is nothing they can do. The rep was rude and acted like I was taking money from her paycheck. It took 20 minutes to get her to give me a supervisor. I was on hold for 6 minutes before she picked up. I started over. Very nicely I might add and what I got was" I cant do anything about that" Ever since Bank One was taken over, their service has gone straight down the toilet. I could not get a rep to call me back about refinancing my house. The loan officer at my branch! So I refinanced with another lender. Then I started getting charged for my free checking. Guess what. I closed that. Then they said they were raising my interest rate on my credit card since I used a different card to consolidate some debt.. The month before they sent me checks at 2.9% and begged me to use their card to consolidate. They gave me $8000 more credit. They sent checks every month for 6 months. When I used a different card, they got vindictive. I have told every officer I know not to bank with Chase. I have a credit score of 745 and get treated like I have a 445. We make over $100,000 a year. I guess I'm not good enough for Chase Bank. My advise: Get out. Spread the word. Go to USAA or your local credit union where they will get to know you.

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CarlGlas
Santa Fe, US
Mar 24, 2009 1:12 pm EDT

I received April's statement from Chase and saw that the minimum payment of 2% of the balance had been reinstated and the $10 monthly service charge had been removed and credited to the account. Is this a result of the federal bail out?, the result of a law suit?, or was it all just an effort to reduce the number of 3.99% and 5.99% accounts?

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Brian
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Sep 05, 2008 2:49 am EDT

Ok you all, you need to understand that if you use a bill pay service with your bank to send the payments, you need to give it 3-5 business days for the payment to be received by Chase. The reason is because that payment has to go through the Federal Reserve Bank before Chase would get the payment. This process does not matter if it is electronic or not. The process the Federal Reserve is the same process that was done a long time ago with paper checks. You need to give it time to be received by Chase...also Chase has no idea of when that payment is going to be received because you have put that info and responsibility with your bank's bill pay system. Why are you yelling at Chase for getting the payment after the due date when you placed that responsibility with your bank's bill pay?

Chase does have the option to do the same payments through them on their website but they will post the payment AND GIVE YOU THE AVAILABLE CREDIT ON THE CARD TO USE while the whole Federal Reserve Process is being done. Seems to me that Chase is doing more to give you options than your bill pay!

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TM
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Mar 29, 2008 2:44 pm EDT

I completely agree - somehow my payments were always greatly delayed in posting. Then one month there was a holiday which delayed it one day past the due date and the REAMED me with fees. I'm outta there - will never use them again and I hope you don't either!

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steve burns
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Oct 29, 2007 7:59 pm EDT

All you have to do is "google chase credit card" and you will learn about their practices. Its amazing that the federal government has not shut them down for usury and fraud. We have 4 cards with them, and all are going to be transferred within the next few weeks.

Their mode of operation is to offer you a low rate, and once you sign up, shoot you up to the default rate through some deceitful and pitiful methods. There are enough stories on the web to illustrate how.

They are a step below a loan shark.

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JPMorgan Chase stay away from chase auto finance!

I had a joint account with Chase auto on my daughters car. I was the primary borrower and she was the cosigner. In August 2007 she refinanced the car in her name only to build a credit history. She went to our local Chase branch office and did a refinance. To this day Chase refuses to close my loan account I had with them. They insist I owe them over $200 in late fees. Well it turns out the finance officer at our local brance did NOT refinance the CORRECT amount owed on the car from the original loan. After still receiving monthly statements from Chase, I called them twice. My first call in Sept 2007 they said I owed $60 in late fees, I paid the $60 and said they would close the account, NOT! In October 2007 I received a monthly statement saying I owed them 78 cents! I called them and they said the PRINCIPAL AMOUNT on your billing statement is NOT EXACTLY WHAT YOU OWE to pay them off. The cust rep said I owe them $150 now in late fees to pay them off and close the account. Im telling all people now- SOMETHING FISHY IS GOING ON AT CHASE AUTO FINANCE! They pull money figures out of thin air! When I asked why my statement was showing $0 dollars due they said, oh the loan doesn't mature until 2010. So lets see, they would continue to send my monthly statements showing $0 due, while they hope you dont inquire what you actually do owe, all the while they keep adding 8.00% interest onto the amount you actually owe! BUT you never see the actual the amount you owe them on any monthly billing statement. Other complaint posts I've read here said they are being investigated by the IRS for FRAUD. God, I hope so! This company is class action law suit just waiting to happen! STAY AWAY FROM CHASE AUTO FINANCE!

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Marii
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Jun 05, 2008 9:12 am EDT

2 STAY AWAY FROM CHASE AUTO FINANCE!
I have good credit and i am customer but chase...give my decline!

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leo
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May 05, 2008 7:05 am EDT

First question: Well were you late?
Second Question: Why didn’t you just have your daughter pay the late charges?
Third question (and really the only one that matters): Why didn’t you request a payment history to give you a break down of charges assessed to your account? If your worried about the bank coming up with charges out of no where you can compare their records with yours.

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JPMorgan Chase fraud & cheating!

I closed my Chase credit card account when I realized that I was charged $29 late fee plus $6.37 finance charges. I paid on the due date electronically. So I just didn't think it was fair for them to charge me the money, since I always pay full balance on time. The customer service representative was rude. She said it takes two days to process. What? Out of a Chase banking account? Meantime I rip the card and applied for a new account at HSBC. My credit score is 775. I received the card in 10 days.

The remaining balance at CHASE was paid in full RIGHT ON TIME but after a month I receive another bill from Chase with a finance charge of $4.82.

Beware!

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mplsact
Minneapolis, US
Jun 05, 2009 5:58 pm EDT

Everyone should boycott Chase. I got a promotional Chase Circuit City card that I was told was interest free. I paid ONCE late, because they changed the payment site from Circuit City to Chase. Now I have finance charges every month. I have complained more than once. I was finally told by a manager that it's all my responsibility and that there's nothing she can do. I'm done with Chase. I closed two Chase credit cards after this and will never bank with them again. I have heard stories from lots of others about how Chase messes with its customers. Down with Chase.

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Disclosure
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Sep 13, 2008 10:00 pm EDT

Did you pay in the evening? It says on their website that if an online payment is made after 4:00 pm, the payment date will automatically be the next day.

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whatheheck1
, US
Aug 26, 2008 1:34 am EDT

Chase is aweful! I called them and they had no idea why my card was not working. I called in repeatedly many times, but every time I called they told me to reapply on Amazon.com for a new card. I do not know what they think, I think they offshored the contract to Pakistan. The service representatives in Paksitan think closing a card is fun stuff, for getting the $30 off on Amazon. Or reducing the credit limit does not do anything. It does affect your credit score in a bad way. When I complained to Amazon, they put a nasty message in my credit report, and purchased my Mortgage from another company. Lets see what happens now! I think they are out to get me now.

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JPMorgan Chase rude and incompetent criminals!

The reason why Chase is called Chase is because they will chase you down all hours of the day and night for their usury interest rates and your hard earned money.

They are pushy, especially at the Batavia, IL. downtown branch. They treat people like criminals, constantly try and pimp their high interest products. Chase has horrid customer service. We've seen people come in to Chase almost every time and throw a fit because of the bad service.

The only reason we go is that my husband owns a business and unfortunately, some people write banks from Chase so we take them to the home bank to avoid bounces. It's almost not worth it.

If you are in Batavia, IL. avoid the fat guy, the big lazy donut eater. He likes to preach policy and is very distressed with his own life. I would be too if I had to work for the devil, aka Chase. No bank is good but this one in particular stinks.

Chase is too big for their own good. I can't wait until they are bought out and the customer service losers owe money to other companies and lose their paychecks. Psych--gotcha. What comes around, goes around.

Chase is a rotten bank. Do not promote their credit cards, accounts or any product related. Go anywhere but there. Even TCF is better on service than Chase and that does not say much.

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anna carpenter
, US
Nov 27, 2012 1:49 pm EST

I tried to work with chase bank on my home loan but I feel because it's VA backed, they will take that money and buy the house themselves and sell it to one of their chosen slum lords for a profit. Never once has Chase returned my calls, instead I have phone call after phone call from collection people from another country who don't give a flying flip about me or my family just when can I pay? The people calling can not make any arrangements except for what money are you going to pay? They are rude and uneducated. Chase has never called me after 7 years of paying them on time...I went to the local Chase bank and they wouldn't talk to me they referred me to the 800 collection number...screw them! If the government wants to keep giving them the VA, Fannie and Freddie money so be it! They have fooled our government out of money once again!

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Petar Atelj
Anthem, US
Aug 31, 2011 11:27 pm EDT

Chase Bank make money on poor people High Fee Petar-Never again chase consumer

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SB LUV
Santa Barbara, US
Jul 31, 2010 6:27 pm EDT
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I had exactly the same issue with chase. They ruined my credit even though I have 2 different mortgages with them and always paid on time except for once last year and that one was only a month late. The debt department continued to hassle me even after it was all cleared up. I am not able to get a credit card even though my credit score is 720 because of that one ding on my credit that they won't take off.
I am now having to short sell those 2 homes that I have mortgages on with them and they are relentlessly hassling me once again all day every day.
They are evil in the way they do business and make me feel like a criminal. I have a lawyer handling my short sells because they are so disgusting.
I found out that JP Morgan Chase basically owns BP because it's owned by it's shareholders and Chase owns the most shares in BP. Pretty incredible that is kept secret.
I would love to see Chase go down. Maybe if everyone who they treat like dirt sued them, then something beautiful could happen.

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sosadtosee
, US
Feb 19, 2010 4:54 pm EST

I have had the same rotten experience with Chase. I made a payment to my mortgage account in November, 2009 which they failed to credit me for. They have ruined my credit and on top of it all they have harassed me day and night for a payment that was made, what is even worse is that I have made several calls to them and as always, no one knows anything, wrong department, let me transfer you and then hang up are the normal rules of their business. I managed to get a number from a kind soul who finally seemed to know his job description and requested an account review. I sent them all the proof from my bank regarding said payment since it was electronically sent from my bank to them and an explanation of what had transpired during the course of the complaint. To date, more than a month and a half later, there is still no correction being made. We are talking four months after payment has been sent. What a poor excuse of a company. If anyone is going through something similar, please let me know as I am very ready to seek legal advice on this matter. They have no regard as to business etiquette. Nor do they care, I will never, ever, ever if I can help it do business with this bank ever again.

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Anona
Greenville, US
Oct 28, 2009 6:31 pm EDT

I went through credit counseling back in Jan 09 for all my credit cards, 1 of which was Chase. I now just have the auto loan and I can't wait to rid it. If I had an extra 7k I'd rid it tomorrow. I WILL NOT settle the Chase card until they lose money. They're rude, lack any customer service, and charge you for every penny you own. I will never deal with Chase again. Maybe only to cash the occasional checks from distant family members, but never again for a monthly reoccurring loan. They've lost my business and I hope they fold under for all I care!

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They'll be sorry
Bryan, US
Sep 16, 2009 6:32 pm EDT

Like many others my Chase credit card payment was increased from 2% to 5% in August. It went from about $358 to $950, which is higher than my monthly income. When I called to complain they said it was not negotiable. I told them they are going to be the most hated bank in America and that it was a stupid business decision. Called again and asked about the "hardship" number I had heard about. Was told there is no hardship dept. and she offered the number of a credit counseling service and said that I would be required to close my account. I talked to the "idiot" there and he told me that I would have to pay them $20-50 per month (no doubt 50) and that they would "try" to negotiate with Chase for "possibly even" a 6% rate. I would also be required to close ALL my credit card accounts with ALL other companies! I told him that my interest rate is lower than that now and my other accounts should not be involved because they are not the problem. He said "yeah but if you don't your payment will be sky high"..

Your credit score will go down if you close your Chase account. Can you imagine the impact on your credit score of having to close 15 other accounts in addition to Chase? Most of us are forced to have numerous store cards in order to get the special deals. Closing every account you have and letting some punk "manage" your finances for you when you were doing just fine all your life and had excellent credit all your life -until Chase raised their payment to an amount they already knew you wouldn't be able to afford in order to "blackmail" you into accepting a higher interest rate. Don't believe that it won't damage your credit. The mere act of closing accounts damages your credit. Also they will report that you are in "financial counseling" which makes it look like you can't manage your finances.

I've read other posts where they offered to let some customers' minimum payment go back to 2% if they would agree to let them raise their interest rate from 2.99-4.99 to 7.99 for a year and then it would go to the default rate (sky high). This on a rate that was suppose to be locked in for the life of the loan (" until paid). These were not credit card charges that were run up these were those balance transfer checks (loans) that they wanted y0u to use to pay off your other bills, take a vacation, etc. All of us that they have done this to have excellent credit and a flawless payment history - but they want to get rid of us because they aren't making enough money. So for those who didn't go along with the rake hike they were offered a "debt liquidation" . Of course first order of business is closing their Chase card. Then they had to give personal information such as income, other bills, etc. They would get a 5 year payment plan at a fixed 2% or 6% rate. (The payment would stay the same (not go down each month as the balance goes down). (Sounds to me like exactly what they do in a Chapter 13 bankruptcy.) I just read on another blog where someone did this and her credit score went from 780 to about 657 just for closing the chase account and enrolling in that program. And the company doing the debt liquidation told her to check her credit report in about 5 months because if would be reported that she was in a"hardship" plan that was helping her because she couldn't pay the minimum payment. (Failing to mention of course that it was because they had just raised it to 5%.) Clearly Chase is on a mission to destroy people's credit. Why I'm not sure, maybe they are starting two other businesses on the side and they really own the debt liquidation company and credit counseling service. By creating a crisis situation for people it gives them immediate new customers to start out with.

However I wasn't offered either one of those deals. I was told there was no opt out and it was non negotiable. I was only given the number of the (useless) credit counseling service. A few days later I got my bill from Sears. The promotional period for PART of my balance was over (the rest was permanent) and guess what - they raised my regular APR from 7.99 like it had been for years to 21.24 on "that part". My bill was over $100 higher and it was all interest. I called and told them that this was a rate for someone with bad credit and that they have now made it impossible for it to ever be paid off. In addition they were going to raise the rate (again) to 25.9% in just a few days (and I had just gotten the notice)> I was able to "opt out" of that but not the 21.4%)

Between Chase raising the minimum payment to a ridiculous amount and then Sears raising the interest to a ridiculous amount (with no fault on my part at all as I have never missed or been late on a payment in my life) my only option now is bankruptcy. But I am going to make sure all that my bills are paid up and current right up until the second it is filed. That way I will go from a lifetime of excellent credit straight to Chapter 7. Thanks Chase!

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Jimmie King
Gassaway, US
Mar 22, 2009 4:52 am EDT

I had TWO Credit Cards with WaMu and they sold out to Chase. Chase sent out letters saying nothing would change and they would be sending out Chase Credit Cards to replace the WaMu Cards. Last month may interest rate was the same and a doubled the payment as I most alway do, if not more. I received a Letter from Chase and it said the letters they had sent out before were in error. My interest rate APR was going-up to 29.99%. I e-mailed them and called them and told them NO-WAY, I was not with Chase, I have no Chase Credit cards, and DID NOT want any Chase Credit cards. I had paid On-line $75.00 on like a $32.00 payment at 18.99% APR. I get my paper Bill in a couple days ago, and they had charged me 29.99% APR, not the 18.99% APR. That is stealing and FRAUD. I just sent them $1.00 on a $35.00 payment, and told them that is all I would pay them a $1.00 or $5.00 on each card every month. it made no difference about Credit anymore anyway, so I'll run up a TRILLION Dollars in Interest and late fees, nothing they can do as long as I pay them something. I can always get a Private Number and a Restraining Order against them if they start bugging me on the Phone or have those from Home Collection Agents do it. Find their Homes and nail their doors shut with them in them, I guess. But if EVEYONE who do this, the New order World Chase would have to sell out to the Rothchilds for pennies on the Dollar and go Broke, like is buying out and doing to others. My opinion, Chase is TRAITORS to the American People and wants to you and yours. Write your US Reps. and tell them you not going to stand for it from Chase or anyone else. Chase is only one of the TEN biggest World Money Holders, they are far from being the biggest and they don't own America or it's People. oldgrapeape@yahoo.com

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Clock Wise
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Aug 25, 2008 10:48 am EDT

Wells Fargo has gone the customer treatment route of Chase. Same reason keeping business account.Investing elsewhere, no bankds

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Savannah
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Apr 08, 2008 1:39 pm EDT

I hate Chase soooo much! The only reason why I keep an account with them is because my kind grandfather transfers me $70 a month for gas. I have an account with Bank of America now, and I love it. I just didn't want to tell my grandpa to start sending it to my new account, it's kind of rude, ya know? Are credit unions better than banks tho? I ended up making some transactions and I could have sworn I didn't go over my 70 dollars, and sure enough they throw on like 3 overdraft fees! Ridiculous! I have only had like 2 overdraft fees at BOA - and I don't write my ### down either. Chase charges the most I think for overdraft fees. Sometimes, I believe that they take small amounts out of your account without you even knowing, I wouldn't doubt it! Especially on those accounts where ppl get penalized a lot, they probably don't think anyone will notice. And if your account happens to stay negative for 12 consecutive days they throw on another $14 - I had to find that out the hard way! I was like, I can't pay you because you've taken ALL I had, then I of course had to wait to deposit more money for them to just SUCK away from me and I got penalized for that! Geez! There have got to be some big pigs living the good life on their yachts in Malibu or the French Riviera from every meesly dollar they take from the American ppl who have to break their backs to make a hard-earned pay! From now on, I just plan on withdrawing everything from my account each month, screw those ###! And thir commercials are FULL of deception, "I'm free to do what I want, any ol time!" pffffft whatever, more like, "I'm free to get screwed up the butt, any ol time!"

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markmurman
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Feb 06, 2008 11:26 pm EST

Chase should be tried for treason. They suck the lbood out of ordinary Americans. They're children will be cursed by God.

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JPMorgan Chase closed my credit card account without notifying me

Chase Credit Cards
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Sometime in July, 2007, Chase made a mistake in closing my credit card account without notifying me. I sent in a payment of about $500 towards a balance of about $1200. I discovered that the card didn't work when it was getting rejected while trying to charge a phone card. I called Chase. They said they closed my account because I filed for bankruptcy. I told them that not only had I NOT filed for bankruptcy, but NEVER even dreamed about it. They said they would investigate & that I should call back in 5 to 7 days. The more I thought about it the angrier I grew. I called back the next day, & was told the same thing. I asked why they couldn't call ME back when they fixed their errors. Over the course of the next month I called & spoke with an endless stream of idiots, including some that claimed to be supervisors. During this time period, I received a letter from my Discover card in which they INCREASED my credit limit and also discovered that Citibank DECREASED my limit from over $10,000 to just $750! I got ahold of my credit reports and discovered that Chase had reported that credit card account as 'included in bankruptcy'. Now, about a week ago Chase sent me a check for the amount of my last payment! Since I was unable to speak with anyone at Chase with any real brainpower on the telephone to resolve this issue I have now had to write them a letter on my attorney's advice. If they do not correct their error, report their mistake to the credit bureaus & clear my name with the bureaus my attorney is going to file a lawsuit against them.

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concernedbanker2011
, US
Jun 10, 2011 6:43 pm EDT

Just recently, Chase closed out my credit/debit card without notifying me. They said they closed the card due to the card being lost or stolen. I informed them that my card has always been in my possession and I have never been without my card. The woman I spoke with did not sound concerned or apologetic. It was maddening. I am an outdoor photographer and if chase is able to just close out cards whenever they feel like it then I am screwed if I am out in the middle of no where one day and need to use my card and there isnt a chase bank in sight. I suppose I can bring cash, but what good is that? There are just times when the only thing you can use is a card. I never had this issue when I banked with Wells Fargo.

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JPMorgan Chase outrageous fees

Chase - www.chase.com

I recently had a payment returned for insufficient funds, which i admit was my fault. But the chase company decided to post several charges to my account totaling to over $150, this is absolutely ludicrous. I have been with them for over two years without a late payment or a returned payment and they charge me with these ###ed amounts. As a result, i closed my account immediately, they refused to work with me at all. I strongly recommend that no one choose this company to use for credit.

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JPMorgan Chase deceptive notification/protection notices

Chase Credit Card
www.chase.com

I recently went through a frustrating time with Chase and their deceptive notification/protection notices. Their customer service representatives will tell you different statements as to how their over limit reporting on your credit report will be handled. I was told by the first representative that if I have the over limit feature disengaged, then I do not have to worry about going over limit. Then I later see on my credit report that they are reporting my account as over limit. I call back again and the gentleman tells me, oh your account did not have this feature disengaged. I tell him, yes It should be, and here is who I talked to and he says that he will put a message through to the other person to be more careful and in the mean time he tells me to contact his credit bureau corrections department with a letter sent registered, I included in the letter to listen to their recording of our conversation and see what we talked about. The letter that I get back is a canned response stating that they take things like these very seriously and that they have reviewed the file but there is nothing that they can do. I call back again and they tell me that I should try writing them again ( a reoccurring theme with these representatives) I then get a new alert from the credit card saying that my balance is getting close to its limit so I send in the payment plus a principle payment the first day they have available on their system. I go on my way thinking that everything is fine and then I get a notice from my credit monitoring system that I have a negative posting on my credit report and it is CHASE CREDIT CARD. I call back over there and I speak to a supervisor and she tells me how this might have happened and then at the end of it all she says you can write to our Credit Bureau Corrections Department. I tell her that this is the last thing that I will have to do with Chase and I closed the account. A WORD OF WARNING, they notifications and rules are a joke, Chase does not care about you or your business. If you have had a bad experience with Chase I encourage you to write your state's Senate and House representative and share your experiences with them, I have found that they are looking for these kinds of issues. Good luck to you all.

Ruben Garcia

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Jane Holmes
Jane Holmes
Helena, US
Feb 20, 2009 11:53 pm EST

Our company has been hiring tons of people from Chase's IT shops. They are saying the similar thing. They cannot stand the business practices going on and the execs taking personal trips to the Bahamas on company jets for a "out of the box" team activity. Nice that Chase took $25 billion (YES BILLION) from the taxpayers bailout money and is using it to lobby congress to veto credit card reform. They were supposed to pay off bad debt and they stuck most of it in good investments. Total Scam

J
J
J. Wellington Brooks-Phillips
,
Sep 14, 2008 3:18 pm EDT

Unfortunately, your complaint is no doubt representative of millions of other customer experiences. I got confirmation of this from the horse's mouth. You see, I recently worked for Chase on contract as a systems integrator on their automated customer service program. While on the job, I learned that Chase employees refer to their customers who keep their account balances to a minimum and who always pay on time, as "deadbeats". Later, at a banking conference, I attended a presentation in which an attorney who worked in the banking marketplace spoke of the "new business model" in the credit card industry. The underlying demographic is primarily comprised of college kids and low income customers who are highly likely to rack up late fees and high finance charges by habitually not paying on time.

Afterward, in a personal conversation with that attorney, I learned that Chase is one of those companies that is most efficient at running the new model, which means that it does whatever it can to earn its profits by pumping up and then collecting late fees and finance charges from the population segment that is least able to pay them! Needless to say, I decided right then and there to immediately mitigate future risk by canceling MY Chase credit card account before they made an error on my account.

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12:00 am EDT

JPMorgan Chase stealing my money

I recently found out that my checking account was overdrawn, although I knew that all my checks had cleared and I have available money. After contacting my bank to inquire, I came a cross a check that had been posted twice to my account, with the second post overdrawing my account, leaving me with fees and the frustration to seek out what was going on. Come to find out that the check being deposited twice was for my car payment. Further investigation showed that Chase Auto Finance attempted made payment once electronically, then again by mailing in the check to my bank! when I called Chase the explanation I was given was " I'm sorry for your inconvenienced" and " I don't know how fix that problem" Ultimately it was left for me to fix, and I was informed that I have to wait until the research board makes a determination! I have filed a complaint with my bank, this site and will be contacting Better Business Buearu. This was completely their fault and they refuse to acknowledge it!

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Susan
,
Sep 14, 2007 12:00 pm EDT

This happened to me with Wells Fargo Auto Finance. I hounded them, wrote to the BBB and everyone else and demanded they refund my NSF fees and fix everything. I went to my bank and disputed the double charge. Sometimes, the bank will reverse the double payment within 3 days. And, I wound up getting a check from Wells Fargo for the NSF fees they caused. Be persistent - don't give up.

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

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Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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