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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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V
2:21 pm EST
Resolved
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JPMorgan Chase floating due dates = late fees

I've had a chase acct. Since '06, with a due-date of 14-16 each month. Chase changed my due date to the 9th.

Since my statement arrived at the same time, and I pay my bills on time every month, I had no reason to expect the due-date for this account to change. When I saw a late fee on my account, I called to find out why.

Despite the fact that I had a mid-month due date for years, chase said they can change my contract terms at any time. They claim "notified" me of the change when my statement arrived. The claims representative snidley commented, & ldquo;you do read your statement, don’t you?”

For the record: i’m a aaa+ customer. I have a 760 credit rating, own a home, and haven't been late on anything to anyone for 20+ years. Chase upped my due date by a week, and then accused me of being "late" (By one day) ? I've incurred late fees, and my interest went from 0.99% to 22%. I'm confident it is because I have a 15k a balance at .99%, my account was "chosen" for a new due date. They offered no reason, no criteria for why I was "selected" for a new due date. Only that my previous interest rate was no longer available. There is no co-incidence here.

The answer is not to give chase electronic access to my checking account - do these guys seem like someone who should have electronic access to your bank account?

I’ll be writing to all state and federal authorities, and contacting others with similar experiences. Please contact me directly at [protected]@yahoo.com.

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1:44 pm EST
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JPMorgan Chase cashing savings bond

I tried to cash in my savings bond at this location. When I went through their customer service, they automatically asked if I had an account. When I said no, they asked if I wanted to open one but I declined. I was told to wait. It took about 10 mins to get someone to help me when I can see that everyone that was working there were available. Finally someone approached me to make the long story short. They wanted me open an account with them before cashing in the savings bonds that I have and when I decline they asked what bank do I have and maybe I should just go to my bank which is located in jersey. ###! I read that any banks can cash in your savings bonds with or without an account . BUt for some reason Chase wouldn't do it because I don't have an acct with them.

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Susan L.
, US
Dec 21, 2011 1:30 pm EST

I have purchased a car from a person who has paid off their loan and has called 2 times to get a release of lien. They tell him it will be mailed and nothing comes. I need to get this car registered NOW.

I would like a letter fax to the DMV releasing the lien.

Valerie
Valerie
, US
Jan 30, 2007 12:00 am EST

Each month Chase is charging service fees on an account that is suppose to be free. They are charging bill payment fees to my account when I use my debit card.

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King Kamehameha
Kailua Kona, US
Jun 20, 2013 3:05 pm EDT

From www.treasurydirect.gov:

You can cash paper EE/E Bonds at many local financial institutions. We don't keep a list of banks that redeem bonds, so check with banks in your area.

What will I need to redeem a paper bond?

Before taking in the bonds to redeem them, it's usually a good idea to check with the financial institution to find out what identification and other documents you'll need. When you present your paper bonds, you'll be asked to show your identity. You can do this by

being a customer with an active account open for at least 6 months at the financial institution that will be paying the bonds, or

presenting acceptable identification such as a valid driver's license if the redemption value of the bonds is less than $1, 000.

If you are not listed as the owner or co-owner on the bond, you'll have to show that you are entitled to cash in the bond.

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7:22 am EST
Resolved
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JPMorgan Chase unauthorized charges

Chase sent us a 3% offer on all transfers for the life of the account, so we transferred the rest of our cards, and closed those accounts, to chase knowing we would not find anything lower than 3%. We mailed in our payment the day we received a bill. For nearly 6 months everything was fine.

One month we received our bill on the normal date and mailed off our payment the day after, like usual, two to three weeks before the due date. The next month we open our bill to find that our % rate had been raised from %3.00 to %14.99, we called to find out why, they replied that they had not received the payment until 12 hours, yes 12 hours past the due date. They had held on the check until the day after our account was due.

I asked them to please put the % rate back down and they refused saying that they had not received it until the day after the due date. The check was dated for two weeks before the due date and they refused to send me the postmarked envelope in which the payment was received saying they had lost it. Chase is a predatory credit company who should not be allowed to do business in this country.

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Mitchell
, US
Dec 11, 2008 11:27 am EST

Chase sent us a 3% offer on all transfers for the life of the account, so we transferred the rest of our cards, and closed those accounts, to chase knowing we would not find anything lower than 3%. We mailed in our payment the day we received a bill. For nearly 6 months everything was fine.

One month we received our bill on the normal date and mailed off our payment the day after, like usual, two to three weeks before the due date. The next month we open our bill to find that our % rate had been raised from %3.00 to %14.99, we called to find out why, they replied that they had not received the payment until 12 hours, yes 12 hours past the due date. They had held on the check until the day after our account was due.

I asked them to please put the % rate back down and they refused saying that they had not received it until the day after the due date. The check was dated for two weeks before the due date and they refused to send me the postmarked envelope in which the payment was received saying they had lost it. Chase is a predatory credit company who should not be allowed to do business in this country.

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Afraid and Unhappy
East Hampton, US
Jun 28, 2009 9:40 pm EDT

I took an offer from Chase a while ago to transfer balances. They promised a low fixed rate for the life of the loan. I paid a balance transfer fee at that time. I have paid the debt down from $20, 000 to $13, 900 so far, always paying the minimum or more. They informed me today that my minimum monthly payment will be raised from $280 to around $700. I will not be able to afford this. I am a sole proprietor and a single woman. I have been just making ends meet recently. My credit is still good but this looks like it could push me into bankruptcy. I have read numerous accounts of other hardworking people who are in the same boat because of Chase's policy. There is no "opt out" clause. It seems that Chase is doing this to their customers who contracted with them for a lower rate and they are now breaking that contract with us. Furthermore, this could turn into a personal financial disaster for myself and many others and possible cause a second mass default crisis in this country, (this time with credit cards rather than mortgages). This move by Chase blatantly flies in the face of the spirit of the new law which is supposed to protect consumers from unfair practices by big financial companies. From the outside, it does not look like good business either. The amount defaulted by exhausted working people may indeed exceed the moneys redeemed by the extra fees and charges.

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5:40 am EST

JPMorgan Chase unfair cancellation pratices

I have had this credit card for 15 years. Just received a promotional offer to upgrade my card to the Visa Signature Card. Then shortly after received a cancellation notice on my credit card due to excessive useage of fuel purchases. Chase is cancelling peoples cards that are using them for gas purposes only. Due to the fact that I paid off the bill monthly and only used it to receive the discounted gas prices they no longer what to continue their services. I beilive this is unfair advertisement of this card and unjustified cancellations of credit terms. I have not changed the useage of my card over the past eleven years, but I guess now the goverment bail out funds were not enough. They are turning on the consumers.

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4:14 pm EST

JPMorgan Chase double billed / cancelled and still billing

I have been double billed by this service for 7 months. I cancelled the service in October and I am still being billed. I have faxed the proof of double billing 3 times and I have been on the phone countless times. I am actually on hold for 30 minutes as I am typing trying to get a supervisor on the phone. I called earlier and was told that the rep would not put me through to a supervisor and she hung up on me. I have never been treated so poorly. I have absolute proof of the double billing and they will not credit me. I don't know what else to do?

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Clark S
Beverly, US
May 19, 2011 6:15 pm EDT

If you have been treated like you are nothing by these people, please friend me on FB so I can start a group to show these people and others, that are thinking about opening an account how awful they are. Please friend me if you have an FB account, or open a new one (takes seconds), as i did and friend me. Clark Stanford.

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8:14 pm EST
Resolved
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JPMorgan Chase deposit accounts

I regret having opened deposit banking accounts at Washington Mutual JPMorgan Chase WaMu. WaMu denied me timely access to collected funds in my demand deposit accounts, contrary to custom and relevant law. WaMu suspended my access to online banking without notice or explanation. WaMu executed a EFT deposit after telling me WaMu would not do so.

I found WaMu branch staff dismissive, disinterested, condescending and insultingly non-communicative. I came to conclude that Washington Mutual JPMorgan Chase WaMu is dishonorable, dishonest and an unreliable counterparty in banking relationships.

One regrets having opened deposit accounts at Washington Mutual JPMorgan Chase WaMu.

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2:50 pm EST

JPMorgan Chase harassing phone calls

Due to a divorce in 2000 I had one outstanding credit card with chase manhattan that the judge in
court issued a judgement to my ex husband that he is liable to pay. I have that judgement. In 2001
I sent that judgement to Chase Manhattan and the credit reorting agencies to remove it from my
credit report and it has not been done as of yet. I have been harassed every day since 2000 from
collection agencies about this debt that is not mine per the judge and the judgement. They say they don't care about the judgement. I WOULD LIKE TO SUE THEM AT THIS POINT FOR HARASSMENT AND
NOT REMOVING IT FROM MY CREDIT REPORT AS IS BY FAR WELL PAST THE STATUTE OF
LIMITATIONS.

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10:10 pm EDT

JPMorgan Chase run by thieves

Take this as a warning!

Chase bank wants much more than to hold your money - this greedy, unprofessional company wants to steal your hard earned cash!

If you must bank with chase, be ready to pay ridiculous fees and charges, and to deal with an unprofessional team of individuals seriously lacking in customer service.

Incident 1: I accrued overdraft fees because I didn't realize that my debit card worked when I didn't have available funds in the account - also, I would find out later, balance inquiries are inaccurate.
After calling chase's 1-800 number, a gentlemen pointed out to me that that was not always the case, and it usually "depends on the vendor." he offered a one-time courtesy waive of the overdraft charge and recommended I use balance inquiries on my phone and computer.

Incident 2: after using balance inquiries, I only made purchases I knew I had money for according to those inquiries. When I had about $20 left, I stopped using my card for a few days. Then I checked my balance again, and it was negative! All these transactions came through on a day I didn't even use my card — worse, I was charged a $32 overdraft per individual transaction.

Yes, that means that if you use your card for 6 individual $1 transactions, you can be charged $192.00 overdraft fee!

When I pointed out that I was informed by a chase telephone banker to use balance inquiries to "stay on top of" what I had, and as a result accrued fees because I wasn't told that balance inquiries were usually inaccurate if you use your debit card frequently, I was told that "I should have used a transaction register," "you use your debit card, I don't use your card for you," and - the biggest surprise to me... When I asked...

"how is it worth it for me to stay with chase bank when I am being charged in fees as much as a I put in?"
The telephone banker responded,
Chase bank "is not for everybody."

I guess I don't make enough money to be part of your big-time bank.

After making three phone calls asking for someone, anyone to help, I finally spoke to the one decent person who seems to work there ("eduardo") who pointed out that chase can waive fees for transactions below $3.00! That alone saved me $74.00 — why did only the third person I spoke to inform me of this policy?

I have to support two people on a very in nyc, where the cost of living is quite high, and chase bank (In my opinion) *intentionally* mislead me into accruing more fees so they could make a profit off of my naivety. Never again.

Incident 3: I pay my fees and withdraw my latest paycheck, leading to a $0.00 balance and request to close my account as a result of all the fees I had accrued.

"sure, i'd be glad to help you with that, sir, although there is a $25.00 fee for closing your account within three months of opening it."

I almost shat a gold brick when he said that. Are you kidding me? You *must* be kidding me.

I called another three times and spoke to several other people to ensure that I would not be charged any additional fees.

Additional info: I spoke to 3 other people who have chase and are having the same problem, one of them a young girl in high school that I work with that didn't even understand what was going on!

Chase bank is absolutely ruthless, and they *will* rob you if give them the chance. Just by opening an account, you have given them the opportunity to charge ridiculous fees.

I asked "how do you justify a $200.00 fee for $20.00 overdrawn?"
The tele-banker who told that chase "isn't for everyone" told me "it's like a loan, sir."

So I asked her, "what $20.00 loan accumulates $200.00 interest in a week and a half?"

Do not bank with chase!

If your lucky enough to live on the east coast, bank with commerce. Never charged me a fee greater than a $15.00 min. Balance fee — mind you, that was after a 1-year grace period of no fees. They also offered to waive the fee for an additional year if I close me account and reopen it.

Chase = thieves. Save yourself the frustration.

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Crier
Boulder, US
Dec 13, 2008 10:09 pm EST

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

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Israel
,
Oct 30, 2008 7:37 pm EDT

This is so true and similiar situation happened to me. I hope Chase dies down!

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10:38 am EDT
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JPMorgan Chase incompetence

I am a realtor. I was contacted by a couple who had a variable loan on a home financed by Chase. The husband had become disabled and their house had become uninhabitable. It had TONS of city violations on it and it is in horrible condition. The amount they owed was more than the house was worth. I put it on the market and got a couple of short sale offers. This was in June 2008. I spent hours and hours working on paperwork only to find that each of the 14 times (yes, I have proof) that I faxed Chase, they denied they ever got it or would give me a COMPLETELY different place to fax it to. They would also ask for an additional piece of information. Three faxes ago, I faxed 64 pages! I had to stand at the fax machine and fax it in two parts as the memory would not accomodate that. Each time I called, I was given the run around or they told me that I needed to call another number. I called one day four times and was put on hold for 45 minutes each time and then hung up on! DELIBERATELY. I would hear them pick up and then CLICK! They finally sent someone out to do a BPO. I arranged to get them in and again called for WEEKS afterward. When I finally got thru to the assigned negotiator, he told me that I would have to wait for another week for them to do a internal revalue. I called him back and he told me that they were rejecting the cash offer contracts that I submitted and countered with an amount that was not only ridiculous, it was higher by $20, 000 than what homes were selling for in that area! So now, after more than 5 months of work at MY expense, Chase is going to allow it to go into foreclosure. It will be assigned to another real estate agent who will spend months just like I did trying to get offers only to find out that they will get less than the offers I currently have in hand. It will cost Chase (and their investors) more money and they will end up with an offer no more than the current ones I submitted as the house is a train wreck! I will bet the investors in Chase would feel real good about their investment if they knew that Chase was sitting on homes that could have been sold except for the fact that thay have disorganized, unprofessional and people handling their affairs. NEVER AGAIN will I attempt to involve myself in a short sale if Chase is involved NOR will I ever take out a loan from Chase NOR recommend them.

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Bye Bye Post Office
Mt Freedom, US
Jul 19, 2011 3:25 pm EDT

Chase Bank does not care one bit about their customers, the American people, the families they are affecting or the overall economy. The rest of the world could burn as long as they get their bonuses.
After paying my 15 year jumbo mortgage down by more than $200, 000 in 7 years my business slowed to the point that I had to decide whether to skip a mortgage payment or feed my family. I chose to feed them. I sent faxes, letters and I spoke with Chase numerous times. I explained I am not showing enough income to qualify for a modification right now, but all they keep saying is apply for a modification. These drones have not minds and no brains. They continue to send paperwork about a modification.
Nothing they do is for the consumer, it is all about what will be the most profitable for them. People that bought no income verification with no money down that are under-water in the value are being given a free ride because they can not foreclose and make money. I have equity in my home and I miss a payment and they are on me like flies on %$#@ and then when I hit 60 days down they start the foreclosure threats. NJ is a judicial foreclosure state ###s, it takes an average of 944 days to foreclose (second worst only to NY at 966 days) so by the time you get this property it will be full of mold, rat infested and falling down.

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bad bad bad
, US
Feb 22, 2011 6:54 pm EST

I am a realtor has well, and I will be posting my full complaint, in just a few minutes. Its unreal what they are doing over there! to the credit witch more info for Jamie Dimon would be great!

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The_Credit_Witch
Morgantown, US
Jan 15, 2011 6:15 pm EST

The quickest way to get anywhere with Chase Home Finance is to contact Jamie Dimon at the JP Morgan Chase Corporate Office in NYC. Send CC's to all Board Members.

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4:47 am EDT

JPMorgan Chase bill recived late scam

I have been with chase for a number of years and have used their promotional checks wich gave me 2.9 to 4.9 fixed. I used one last month to pay off another credit card and later that month when my bill was due i did not recieve a bill. I later recived the bill 6 days after it was due, convieniently for them this null'd all my promotional APR's leaving me with 18, 000 in credit debt at 24.99 percent. Their constomer service center would not do anything about it stating that i "could have gone online and checked and saw that it was due". In the past i have always recieved my bills from them 6 days after the post date, this time i recived it 6 days after the due date... Ive been scammed.. this is actualy the 2nd time this has happend to me through chase, I guess i learned my lesson the hard way.. DONT DEAL WITH CHASE

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barb a
Columbus, US
Jan 31, 2009 10:24 pm EST

Oh and for the record, EVERYONE is doing this to their non profitable customers. Hell, Citibank is raising the minimum payments AND the interest rate!

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Marcia Costa
Valrico, US
Jan 27, 2009 11:59 am EST

Why didn't you pay your bill while you were giving birth? have you thought about that most people have more than 3 cards and all the other bills that you have! It is very true that Chase have been scaming everyone, they did't do for the $ 6 bucks like you mentioned but they will do for the 24.99 % why don't you google Chase and check out what they been doing with the promotional offers that they have mailed to customers, raising minimum payments, adding bogus fees and etc. once you accept any offer from Chase, they turn aroung and change the agreement without further notice or giving you the chance of opting out! not honoring their offer.

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barb a
Columbus, US
Jan 23, 2009 9:29 pm EST

that's supposed to be 24/7/365

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barb a
Columbus, US
Jan 23, 2009 9:28 pm EST

Seriously? You honestly think Chase holds the statements too long, deliberately, to get another 6 bucks a month out of you? I know good and well that my credit cards are all due between the 15th and 22nd of the month. I have three cards, a toddler, a mortgage and all the bills that come with, a car payment, and I have never paid the bill yet except the one time after I gave birth I was in the hospital and they reversed my late fee and reset my promo APR. AND, Chase is there 27/7/265. Why didn't you just call and ask where your bill was? If you don't get your electric bill on time, does that mean you don't have to pay it? And who says YOU'RE not lying about whether you got your bill?Pay your bill on time.

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12:09 am EDT

JPMorgan Chase possible providian scam?

I have had postings of payments not credited for up to 2 weeks after they were mailed, and subsequently one week after due date. This obviously results in late charges and finance charges being added. The strange thing is that I have documented other items mailed at the same time are always delivered in a timely manner !

This seems strangely similar to the Providian scams investigated in the past. I got no resolution with Chase Bank and cancelled my account. Does Chase need to be investigated for thier banking activities ?

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Vienna VA
, US
Dec 15, 2009 7:16 pm EST

I experienced exactly the same thing this past summer but with an added twist. I actually made payments on two Chase cards on separate accounts on the same day with two checks in numbered sequence. One was credited, the other took three weeks to credit and incurred a late fee by one day. When I called to complain and explained the odd circumstances, they refused to admit that there was any possibility of their misprocessing the check. They went on to suggest that I had deliberately withheld mailing the one payment despite all other bills to a variety of companies/utilities paid on the same day being processed without incident. I have been a loyal and satisfied Chase customer for nearly two decades, but now I distrust them and watch every statement like a hawk.

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1:34 pm EDT

JPMorgan Chase false charges

Found 8 months of "Chase Protection Plan" charges on my account that I never signed up for, totaling about $50. I Phone Chase Protection Plan and said I wanted a refund. They said they would investigate and get back to me in four months and that they had my signature on a $20. check which was false. I said check was fraudulent and asked for supervisor after being told refund was impossible. Supervisor agreed to refund the Chase Protection Plan charges. Will they? I have to wait and see. Lots or horror stories on the net about Chase Protection Plan. I think they sign people up without their permission as in my case

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3:28 pm EDT
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JPMorgan Chase tried to cacel id plan

Dear chase card representative:

On friday 02/08/08, I received my statement from chase. I had an over-the-limit-fee charge. As I more closely inspected the statement, I found charges for chase id protection for $11.99 and payment protector for $121.99. I never asked for these services. I went back over past statements and found four more charges for these two items. The charges are as follows:

Id protection: 12/28/07 - $11.99 payment protector: 01/02/08 - $121.11
11/28/07 - $11.99 12/02/07 - $109.59
10/28/07 - $11.99 11/02/07 - $101.45
09/28/07 - $11.99 10/02/07 - $ 92.09
08/28/07 - $11.99 09/02/07 - $ 81.63
Total - $59.99 total - $505.87

Over-the-limit-fees - $70.00. Grand total - $635.86

I called customer service at [protected]. Little did I know at the time that I would get the run around for the next three hours. I was told to call payment protector at [protected]. They said they would investigate. I was then told to call to call id protection at [protected]. This is when things went down hill. Id protection said they could take care of the last two months but I had to go back to customer service to deal with the rest. I went back to customer service and was told to go back to id protection. They in turn told me to go back to customer service, and transferred me there. Once again customer service told me to go back to id protection. I asked for a supervisor. The recorded voice said there would be a 10 minute wait. After 25 minutes (And this is not an exaggeration) a supervisor came on the line. I told him that I had been shuffled between the two depts. All I remember him saying to me is hello, then, he transferred me back to id protection where once again I was told to call customer service. I couldn’t believe it. By this time I was getting very annoyed with the people i’d been talking too. I asked for a supervisor at id protection. After a long wait, a supervisor came on the line. She told me to go back to customer service and transferred me. I couldn’t believe the rude and unprofessional service I was receiving. This back and forth went on for much longer. They also gave me the nos. [protected] and [protected]. But nothing changed. I was still getting the same run around. I then got a hold of the same supervisor at id protection again. This time she very bluntly told me she had already talked to me, and there was nothing she could do. I told her again, like I had told her many times before, I did not order this service, and I am not going to pay for it. She said that would be reflected on my credit report. I then gave this supposed “customer service professional” a piece of my mind. She hung up. I then called customer service again. Finally, after talking to several more people who did not know what to do, I got a hold of a woman who gave me your po box no. 15298. Why didn’t anyone else tell me to contact you? Are you going to investigate this matter?

I cannot understand why I was so rudely and unprofessionally treated. Many (Not all) of your people, especially the supervisors, were discourteous, incompetent and had an “I could care less attitude”. Is this the kind of customer service that chase tolerates or condones? I sincerely hope not.

Please investigate these chase card services mistakes. I want to be reimbursed for the grand total above, plus any interest and finance charges incurred. I have enclosed copies of the statements that I have concerning this issue. Please check the previous month’s statements that I do not have.

Thank you,

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Clark S
Beverly, US
May 19, 2011 6:21 pm EDT

If you have been treated like you are nothing by these people, please friend me on FB so I can start a group to show these people and others, that are thinking about opening an account how awful they are. Please friend me if you have an FB account, or open a new one (takes seconds), as i did and friend me. Clark Stanford.

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Jaaade
, US
Apr 01, 2011 3:39 pm EDT

In my haste I forgot to mention that what I posted is the condensed version of an almost 2 month and hours and hours ordeal. Like I said, the back and forth the OP wrote is pretty much what happened to me and THEN some. Absolutely rediculous.

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Jaaade
, US
Apr 01, 2011 3:36 pm EDT

This issue is almost identical to mine. I am glad I actually cancelled because of a closed account and they no longer have access to my account to deduct. Otherwise it sounds like it would have gotten ugly.
I had a VERY similar issue about a one month credit with Chase ID Protection. They tell you "I don't know" when you ask them who can I contact about the refun I was supposed to get that I didn't. I am NOT being funny or making this up. I am dead serious. Even the supervisor said, "I don't know. I assume Chase" LMAO I SWEAR SHE DID. And THEN I called Chase, where their supervisor did a conferance call with me AND Chase ID Protection and they told this lady that was trying to help me the SAME thing. This is the most rediculous thing I have ever seen. Not expected from supposedly a "Reputable" bank.
I wonder if some sort of legal action or consumer advocate action is in place. There HAS to be. I mean COME ON! Really? People can do this in the USA? I thought we had better consumer protection.

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Alexis123
Bethlehem, US
May 28, 2009 12:59 am EDT

I just had the same problem with Chase.
Such a pain.

Someone should sue them to dead.

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Cynthia
,
Nov 18, 2008 4:02 pm EST

I have been double billed by this company for 6 months! Not only that but I cancelled the service in October and still continue to bill me. I have been on the phone time and again getting no where. I have faxed the proof of the double billing 3 times and they still will not refund my money! I called again today and the rep would not pass me to a supervisor and would not give me her name. I have never been treated so poorly! This is a company that is supposed to protect us and we wneed protection from them! DO NOT USE THIS COMPANY there are plenty of services out there.

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Helen
,
Nov 18, 2008 2:33 pm EST

I found the charge on my bill and called Chase ID protection to cancel it and asked for refund. I was told that they only can cancel it and refund me the charge for Nov but not Sep and Oct.
I asked them how can they charge without authorized.
They told me I should talk to Chase credit card because they called me and I enrolled it on phone- this is a lie. I asked them on what date did I enroll. It's Sep 10th, 2008.

The customer service insisted that I dont have prove to prove that I reject their enrollment so that I am enrolled.

I called the Credit Card service number. And, of course, they insisted that's non of their bussiness. I should contact ID protection.

First, I never believed in credit protection. They are mostly fraud. Even if they called me for 100 times, my answer will be the same- NO! I dont need it.
Second, I checked my cell phone, which is also the only number I have, on the record, I never talked to them.

Although I cancelled it today, I doubt if they'll stop bothering me or charging me in the future. It's not only the money. It's the feeling of security and an inconvinient.

Their strategy is:
1. People who has small amount of lost usually dont want to sue them because it might cause more trouble.
2. People who plan to sue them usually will back away if they agree to refund.

So, they keep doing the same thing to waste your time, make inconvinient and take advantage of you.

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a chips and cfd rep
,
Nov 13, 2008 5:41 pm EST

u should tell ur dghtr 2 b careful when she pushes buttons on the phone when calling card member services that's how she enrolled i guarentee it

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a chips and cfd rep
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Nov 13, 2008 5:28 pm EST

i understand cus when they call in upset about charges that they did not make so pay att to ur billing stmnt honestly i hate ppl screaming at me everyday like i am the one who posted unauth chrgs to thier accnt i understand them but the num r on ur billing stmnts each month cum on now

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CHILLYGATOR
,
Oct 26, 2008 11:33 am EDT

I've had same/sililat complaint. First they said I requested it. I said I didn't and I want it removed. They took it off the card. The next month, they said my daughter requested it. She didn't. They removed the charge when I threatened to cancel the card. The following month? You guessed it, they said my other daughter requested it. I really complained and they took it off with boatloads of apologies and statements that my file has been flagged and that the ID protection will never appear again. . This month? Absolutely. They said the first daughter requested it again. I will be canceling this card this afternoon. This is a total scam and I wonder how many people are paying these charges without even knowing it.

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SMcGrew
Washington, DC, US
Sep 04, 2008 9:36 am EDT

ATTORNEY ADVERTISING

My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Chase's Payment Protector Plan. In the past, persons have posted on this blog regarding their issues with CHASE BANK. If you would be interested in communicating with a law firm regarding this matter, please contact me at smcgrew@sprengerlang.com. Thank you.

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2:06 pm EDT

JPMorgan Chase errors and omisions

Chase Home Finance agreed to modigy my mortgage and that it postponed the foreclosure and Trustee Sale. They confirmed this twice to me and four times to the Home Savers company that I hired to hel me. I saw the "stop sale" on their screen. They went ahead and sold it. My property has 180, 000 equity and they just took it from me.

Can anyone help me? Does anyone know the name of their Insurance Company?

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bill1221
Pittsburgh, US
Mar 12, 2009 7:52 pm EDT

You requested the name of the Chase insurance company. If you mean the company that they purchase insurance for properties on which they hold loans, it is American Security Insurance Company, PO Box 50355, Atlanta, GA 30302. This name and address was in a notice to me dated 09/06/2008, which notice told me that they had purchased insurance coverage erroneously, and charged the premium to me. I hope that this is helpful.

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10:03 am EDT
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JPMorgan Chase overcharged

After receiving my bill from Chase with a minimum payment due of $107.00 I immediately sent a check for $110.00. The company charged me $100.00 saying that was the amount I had paid. They admitted that the box did say $110.00, but claimed the written line did not. They were unable to substantiate this because they had made an electronic withdrawal and destroyed my original check. How convenient!

They then charged me a late fee for the supposed missing $7.00 in the amount of $39.00 and raised my interest rate significantly. They also reported a late payment to the credit bureau opening me up to rate hikes from other companies. They did remove their fees, but refused to correct the late payment record, which was of course the bigger issue.

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pepsiman 2112
New York, US
Jul 05, 2009 8:17 pm EDT

My mom is 80 years old and in a wheelchair after having a stroke in 2003. She has a Chase Visa credit card that she has had since 1977. She always pays on time, but recieves a letter stating she has to pay 5% more each month. She can not afford that, and after many conversations with the customer service dept., supervisors, and specialty supervisors, they gave her a choice. Pay the 5% more a month, or close the account and pay the amount she is currently paying. I couldn't believe it she has been a customer of Chase Visa for 32 years and now they want to close her account because she pays on time. In a matter a fact a couple of years ago a representative contacted her and told her if she would take a loan of $10, 000 she would always pay the same amount each month at APR of 5.99%, never mentioning that their would be an increase in payments per month. Something needs and should be done about chase. Why punish a customer you have valued their buisness for over 30 years, how about rewarding them?

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daydr3am
Orlando, US
Dec 27, 2008 10:42 am EST

While I understand your frustration, financial institutions are supposed to withdraw the *written* amount on a check, not the numerical value.

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JPMorgan Chase fraud and scam

We have spent the last few months dealing with the same issue: Chase shows us as being behind on a payment, despite the fact that they have read through the payments with me over the phone and they are all there! We have faxed proof of payment, I have had at least three separate 'customer care' representatives tell me that they can't find a problem, but I continue to get statements claiming we are behind. I have left 6 messages with a supervisor (no one ever answers that line) and have not gotten a single call back! To top it off, I've had to go through a 45 minute rehash EVERY SINGLE TIME I've called in!

At this point, we have decided to involve our lawyer. I cannot believe the nerve of this company and its 'supervisors.'

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rbahnsen
Marblehead, US
Dec 13, 2011 11:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree Chase is the worst mortgage company to deal with! They told us we qualified for loan modification in July of 2009 and then found out in November of 2010 we didnt qualify and therefore owed back paymnets of 6, 000 and put us behind on our house payments and then reported us to the credit bureau and have ruined our credit! Dealing with them is a nightmare and they will not even consider helping anyone out and when you explain things they act they have no clue what is going on. I want to re-finance with someone else because they only care about their money and not trying to work with us and I am just sick of dealing with this hassle that they started with us problem is I cant because they show us behind for 2 months and then on top of it charge us late payment fees! We never had a problem with making our mortgage and then now they want to raise it 1200 a month for escrow and our taxes and insurance are not even 3000 for a year.. HMMMM thanks CHASE FOR NOTHING! YOU ARE A HORRIBLE LENDER AND TERRIBLE CUSTOMER SERVICE

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carolannahblue
Joseph City, US
Jan 28, 2010 3:21 pm EST

Please let me know about a collective lawsuit against Chase. My number is [protected] and my address is PO Box 275, Joseph City, AZ 86032

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carolannahblue
Joseph City, US
Jan 28, 2010 3:18 pm EST

I am interested in a collective lawsuit if anyone can contact me.
Carol A Horton
[protected]

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scrumpin
windsor, US
Jan 11, 2010 10:19 pm EST

i have been trying to get people together for a couple of months now. i am in the middle of a loan modification and it has been a horrible experience. Chase sucks! please contact me so we can pursue these matters in court. I know we can get an attorney to back this if we get enough people together.

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Dyane Lewis
West Palm Beach, US
Dec 14, 2009 10:51 pm EST

Chase Bank is the WORSE! My story is too long to tell. Here is the short version.
We bought our dream home in 2004. Now the balance is large that the value. Due to the increase interest rate, taxes and insurance at Chase, this is our majoy debt. Never had bad credit until sickness struck and my husband lost his job in 2006. We have been tring to re-finance and have been told that we are not delinquent enough with our house payment! However, over debt ratio is too high. You can clearly see its the mortgage payment that is making is high! These banks are only interest in making money not helping consumer. At this point, we may walk away! Chase will not work wtih us although we qualify for help! I think the only way is to file a class action suite against them.

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Adfairness
New York, US
Oct 08, 2009 9:08 pm EDT

No wonder. Chase bank is a very bad citizen taking all possible advantages from the government and tax payers. In turn, this bank, which has become so powerful after taking over Washington Mutual for peanuts, means to put America in a big mess an many Americans on their knees.

I personally have been experiencing a nightmare with this bank. My sisters, brothers and friends are dealing, for their respective home loans, with either Bank of America, Wells Fargo, Wachovia, City Bank or TD. None has any reason to complaint as much as I legitimately do about Chse Bank.

In America, the most democratic country ever, Chase Reps. of all levels of authority always refuse to confirm any agreement in writing.

WHAT DO YOU THINK ABOUT A COLLECTIVE LAWSUIT AGAINST CHASE BANK?

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jeri woodward
,
Oct 30, 2008 10:44 am EDT

We have had a problem of the same nature only ours is with our escrow. For two years they keep billing us for our old tax athority and our new one which results in overpaying of taxs and then raising our mortgage payment. This year it has been on a monthly bases that my husband has called also on the phone at least an hour with several different paeople and in the end assuring us that it is all straightened out. We also want an attorney but haven't found one to take the case. Any suggestions?

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2:13 pm EDT

JPMorgan Chase $5.00 a day over draft charges unfounded

After accepting a new job I had to close my bank and move. I went in to the bank and made sure my balance was $0.00. I then asked about outstanding debits. I don't have a check book so I know I didn't have any checks out. Several months later I recieve a letter from a Financial Collection Agency saying I was charged a $5.00 a day over draft fee for my account being over drawn. Threatining that I won't be able to have a bank account for 7 years and freezing assets...etc...Supposedly I had a -20.00 balance that quickly went to $300.00. This isn't right.

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CHASE+SUCKS
Austin, US
Jun 30, 2009 2:16 pm EDT

Chase Bank went from being a decent bank to one of the worst within the past few years.

Certain checks that are received weekly from local, reputable companies (who also bank with Chase) have always cleared the following day. Suddenly, they began holding them for 5-7 days, with no warning.

Usually, I had a high enough balance to cover anything that was spent on my debit cards, without considering the weekly deposits. However, I had one purchase that came in in the amount of $100.00, which was $5.00 short, without the $2500 in weekly deposits.

After doing business with Chase for 12 years, I would have expected a courtesy call or at least to be informed that they had begun "holding" the local checks that had always cleared right away.

Instead, I was charged a $35.00 service fee. Since I was totally unaware of the fee or that they decided to start holding the checks, until I received the "Overdraft" notice 7 days later, it "pyramided" to over $350 by the time I received the initial notice.

I was very irate and called my local branch and asked to speak to the Branch President, who had always been great to work with and a really nice guy. I was told that he had been transferred and was put through to the "new" Branch President. This woman was downright RUDE, cared nothing about the fact that I had 5 Business Accounts, as well as 2 Personal Checking and one Personal Savings Accounts.

My total average balance for all accounts combined over the past 5 years has been right around $25, 000, although sometimes lower, sometimes higher.

I was courteous and respectful when I asked why they had begun holding local checks from reputable companies who also banked with Chase. She immediately became rude and treated me as if I was some bum who had just tried to pass a forged check. I pointed out that I was a long-time loyal customer and felt she should not speak to me using the tone she was using.

Things only went downhill from there. I told her if Chase no longer wanted my business, I would go elsewhere. She said "Fine!" As I began to get angry, I told her that I intended to call the District Manager, who I knew casually, and relate the details of everything that had happened, including our conversation.

She laughed and said, "Sorry, he's no longer with Chase". She then said she had other things to do and basically hung up on me.

I did call the District Manager's Office and she was right, my friend was no longer with Chase. I spoke to the "new" District Managers secretary, who was very sympathetic and apologized profusely. At this point, I felt much better, thinking Chase had simply made a poor choice in choosing a new Branch President. The secretary promised that I would receive a call from the new District Manager within an hour or so.

Three days later I received the call. The "new" District Manager must have been the "new" Branch President's sister! Rude, condescending and totally unprofessional. Seems I was wasting her time complaining about something I did wrong.

That same afternoon, I went to my local branch and closed all of my accounts. I made certain that there were no outstanding checks or debit card purchases. Not once was I asked why I was closing all of my accounts, nor did anyone seem the least bit concerned. Instead, I was told that I would have to leave $1000 in one account, in case any additional checks came in. At this point, I totally blew up, pulled out my cell phone and told the teller that I was calling the State Banking Commission. (I just made that up...I wasn't really sure who I should call.)

After some very quick whispering between her and the new President, they decided I could have all my money.

End of story? No Way!

Three weeks later, they "discovered" that I owed some additional fees, in the amount of $55.00. When I received the letter stating I owed them money, I immediately called and asked what the fees were for. No one was able to tell me. I had no additional checks or debit purchases and they could not tell me why I was being charged.

I told them, too bad, you won't get it from me! I also was threatened, saying that I wouldn't be able to open a Bank Account anywhere for 7 years.

Too bad...I already opened my business accounts and personal accounts with another bank (Wells Fargo), so it did not really matter. To this day, I still receive "collection" calls from Chase. After two years, the $55.00 has grown to over $300. I haven't opened any of the mailed notices in several months and I really don't care.

Since the collection calls all come to my business phone system, I have programmed it so that any call from the famous "[protected]" Chase Collections number, go to a special "Broadcast Only" mailbox which informs them that "we do not accept calls from scam artists". Occasionally, I switch it to a "canned" this number is no longer in service message, complete with obnoxious tone at the beginning. Unfortunately, I know most of the calls are automated calls that demand that I call Chase immediately, but occasionally they make a "live" call.

Bottom Line: DO NOT EVEN THINK ABOUT DOING BUSINESS WITH CHASE. While they were once a decent Bank, things started to go downhill shortly after the merger with Bank One.

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5:23 pm EDT

JPMorgan Chase unfair consumer practices

I am a very responsible person with a good credit rating. Never in my life have I felt so unvalued as a customer, as I have in dealing with this bank. They are utterly ridiculous. They have claimed they did not get payments, or received them and posted to my account 1 hour past the due date. They are in essence scamming the consumer's, and we are helpless to do anything about it. I recently received a letter from them saying they closed an account of mine (which had been paid off and had a zero balance) because they claimed I had too much outstanding debt. Since when do we as consumers need to explain to a credit card company why we needed to make a purchase?

We all have choices. The only way we can fight back is to close their cards, and never use theirs again. That will be the ultimate message that we are the little people who pay their big salary's. It's no wonder they are able to buy out failing company's. We are footing the bill with the interest rate scams they are inflicting on us. This is an example of greed, and customer service at its worst. Not to mention, a credit card company who is taking advantage of the average consumer during hard economic times.

The bigger you are, the harder you fall.

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5:23 am EDT
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JPMorgan Chase rip off

I contacted them on why the principle paid each month was different. I called them when I received a late notice and saw that the principle was a certain amount. If you times it by the number of months is was about $1000 difference from what they are showing. I have a high risk loan and if I want to trade in the vehicle I owe way more than what it is worth. They shouldn't be able to do this. Giving people high risk loans does not help the person. If they can a lets say a $250 loan note giving them more in interest rate may make it $350+ note. What makes them think someone could afford that then? Yes I do not have the greatest credit history but I know I would have been able to make the payments easier with a lower interest rate. They do not want to give the little guy an opportunity to prove himself. They are just looking for $$$ and that is the bottom line.

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molly 12
, US
Sep 21, 2009 7:12 pm EDT

never had a problem with chase, good credit and paying your bills on time go a long way.

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Ireallyknow
Tempe, US
Jul 11, 2009 12:50 pm EDT

The reason the amount that goes to principal each month is different is because you have a simple interest loan. What that means is: When your loan is booked, it is only booked for the principal amount. The interest is accrued and added daily. This is calculated based on your daily balance, interest rate, and how many days between when payments post. So, if you make pymnts 30 days apart, you will pay 30 days of interest and the rest goes to principal. If you make a payment 31 days from the last payment, you will pay 31 days of interest and so on, and so on. If you have a high daily interest rate, this be as much as 10 differnce in the amount gong to principal. I hope that helps.

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Rich-AZ
Tucson, US
Jun 29, 2009 10:30 pm EDT

How true...same position, see my comments on my 2004 Toyota Rav4, which I was upside down in, they repo'd sold at auction and are now trying to get me for the balance. I guess Bankruptcy is my only option! Rich_AZ

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12:35 pm EDT

JPMorgan Chase student loans

My son is a freshman at college, and though we were willing to help pay for his expenses, he wanted to do this on his own. So he applied to three banks for loans: Wells Fargo, Chase, and JP Morgan Chase.

Wells Fargo declined his application without a cosigner. (They will soon be handling all my banking needs, by the way.)

The two Chase banks agreed to give him loans, although their website says "Private loans may require a borrower to have reasonably good credit, as well as have a co-signer in most circumstances, " and "a co-signer is typically necessary for undergraduate students to qualify." (It says basically the same thing at least three other times.) For some reason, my son was an exception to needing a cosigner. When I asked why, I was told that it was because he has good credit. My question now is: why, if he has good credit, was he given loans on these terms?

Here are the terms of one of the two (they are similar): he borrowed $16, 696.18 at 9.93% interest with an index of 5.00 and a margin of 5.50. Based on the total payment amount, his effective rate seems to be 18.9%. This loan is also variable, which--although I have been told this is the norm now--I still find appalling.

So near as I can tell here is what happened: My son walked into the bank (apparently with the word "sucker" stamped on his forehead), and sat in a chair, where one single bank representative assisted him in acquiring over $33, 000 in student loans over the phone. (So although these loans seem to be from two "different" banks, the person assisting him knew exactly how much he was taking out.)

Bottom line: my son, before even setting foot on campus, will owe over $120, 000 when he graduates. IF he doesn't take out any more loans. IF the interest rate doesn't go up. (Wanna take a bet on that one?)

My son is 19. Yes, he is a legal adult. Yes, these loans are legal. But when he walked into that bank, they took advantage of him in every possible way. A "reasonable" amount to take out for a student loan is $5, 000. (They actually TOLD me that at the bank the first time we went in.) But there is nothing "reasonable" about these loans. I don't know how they could have made them any worse.

My son will have to be accountable for being stupid. I'm not letting him off the hook. But I want to know if I have any recourse to holding the bank accountable for being UNETHICAL. Just because this was "legal" doesn't mean I intend to let them off the hook, either. Any suggestions?

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Christine
,
Oct 17, 2008 11:34 am EDT

I work in a financial aid office at a private college and have just met with our Chase Bank rep. He told me that the highest possible rate for a student who applies for a Chase Select loan without a cosigner is prime plus 6%. If the student has a cosigner it could go as high as prime plus 5.5%. Are you sure about the rate that he was given? Was it called the Chase Select loan? They do have other private education loans as well. And it is true that 99.9% of private loans have variable rates. I did have a student who found a private loan through her own state's guarantee agency that had a fixed rate. You could always have him get another private loan elsewhere and have the Chase one returned. The financial aid office at his college can help him with this but they will most likely require that the new funds be there first before they will return Chase's funds.

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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Contact JPMorgan Chase customer service

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

Most discussed JPMorgan Chase complaints

ruining my credit
7
(opinions to this review)

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