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Chase / check cashing

Glendale CaliforniaBurbank, United States Review updated:
1
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Went to Chase on 10/10/16at Rancho Market Place in Burbank CA to cash a check from my husband business account. As I was catching a plane in 3 hours. I supplied signed check and ID.
I informed teller that I didn't have an account at Chase but did tell him I am an officer on the business account.
This teller then proceeded to check if I have an account for 5 minutes finally he said you don't have an account with us. DUH, I informed him of this from the beginning.

Then this teller said he couldn't cash the check, but then stated he could after a new accounts person that knew me said he could but there would be a $8 fee and would need to supply additional ID. He then took another 5 mins. to cash this check.

I knew there would be a fee and I provided all items that were needed from the beginning, but this teller had no idea on how to handle this.
Pa
Oct 10, 2016
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Pa
  10th of Oct, 2016
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Just another complaint board
Pa
  10th of Oct, 2016
Agree Disagree 0 Votes
Want to inform of the lack of training
Wi
  10th of Oct, 2016
Agree Disagree 0 Votes
Actually, it was handled exactly the right way. Unless you work there, you have no idea what the proper way to handle this situation is, nor whether the training is lax or not.

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Service
Overall Satisfaction Rating

1128 Reviews
270 Park Ave
New York
NY
United States - 10017
+1 877 242 7372
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