JPMorgan Chase review: beware payment and credit protector 67

My husband is trying to say that these aren't his credit they are we Divorce and all the credit cards are his with my permission to use them before he left the home. His full is Terry L Bennett and I will provide the social security number if needed they all was forward to another after he left the home and I did contact about these matter that he cancel them so he needed to pay all of them for non-payment. He had them stop while they were been paid, or you may contact at this number

I recieved a letter today stating that my interest rates were being jacked up almost 4% I have had my cards with Chase since 2017 have never been late with a payment or missed a payment. I have paid the balanaces in full on many occasions. They tell me that it is nothing i did or didnt do but the company has decided to raise its rates. They would not need to raise our rates if they would stop buying freaking banks that are going under. I was about to go open an account at there bank but after this I wont being doing any business with chase or any of its affiliates again.

I had submitted an application to Chase to refinance my mortgage. I paid $750.00 as the application fee for the same. They were supposed to get the subordination on my second loan from Sovereign Bank. They couldn't get that done in three months and now they are asking me to pay more. Why should I pay for their incompetence ? Please be aware of the following people at Chase (Steven Franklin and Sarh Pauly). It seems Chase just wants to cheat people. Any pointers on how I can resolve the situation ?

I inherited chase because I had been a wamu card holder. I was several thousand dollars below my limit. Chase turned around and lowered my limit to the amount that I had already had on the card. Low and behold the finance charges pushed me over the limit. Afterwards I teceived a letter telling me my limit had been reduced. Go figure. Then they turned around and increased my interest rate at least 3 times even though I always paid more than the minimum and was never late. I finally had had it and now with this huge increase in interest I am getting nowhere. Anyway the last increase I just closed the account and refused to accept the new terms. They still increased my interest! When I contacted themt hey told me I had to request that my interest not be increased because I refused to accept the terms. I had already done just that in writing. I am at my wits end with this very greedy company!

I hate walking on the street and being harassed by chase employees telling me why i should open and account with chase. If I'm gonna need an account or help with my account i will come into chase personally! i do not need any of their employees following me down the street and bombarding me with questions and information I didn't ask for, while I"m running to work or picking up my kids from school. the city streets are busy enough! Please stop this employees should stay inside the bank!

I am in Foreclosure on my home loan with Chase bank, In the next couple of months my wife and myself will move into an apartment, we can no longer afford our mortgage. Banking is a business that is about profit, why can the big business get bailed out when times get tough but the regular people can get nothing. We tried getting a modification for over a year with no success chase is going to sell our home at auction and buy it back from themselves put it on the market as an REO and recieve less than they would it they modified our loan I guess that is the way banking works stomp the customer and get somebody else to step on. I made mistakes as a customer and will pay the price but when will chase have to pay for what they do to people. Chase bank is the devil.

I have been receiving phone calls from this number continously for several weeks now. Caller ID says Chase but location unknown. They never leave messages just continue to call at least 12 times a day, sometimes more often. It is beyond me who and why they are calling. How do I stop them from calling? I have no credit accounts with Chase nor does any one else in my household. I am on the do not call list.

These people are a bunch of idiots. I got a problem in one check I went to chase to pay cash. It was my mortgage payment. He said "I can't receive it. I cannot collect the cash." He said I had to buy a check and send it through the mail. And I know the mail service takes a week to get there when it was due the next day. Why don't they collect the cash when we went to go pay at there own bank!

I purchased a laptop before circuit city closed only to find out that they were going bankrupt. Well now that I can't pay at the store like I used to do, I have to pay by mail. Well, I havent used my card since it became the wonderful chase with outrageous late fees! I didn't recieve my bill and called to find out the balance only to find out that they had charged me $35 on a $10 min. Payment. What the f#!^! My payment was only a day late and the jerk on the other ph. Would not do anything for me and came across as an arrogant jerk. What happened to customer service? They even want me to change it over to become my best buy card now. Forget it, my credit means more to me than I do to you guys... You lost a customer and I will make sure that you lose many, many, many more for how I was treated. P. S. I work in customer service so I know what help you can do.

My issues with Chase started around April of 2017. I have two cards with Chase. One of my cards was not paid by the due date because of my own oversight. They charged me a 39 late fee, which was the first time since I have had my cards with Chase, formerly WaMu. I called to ask for a one-time fee reversal and they declined. They said that Chase does not reverse any fees. I told them then that I wanted the account closed and it has been closed ever since. Recently while out of town, I missed the payment due date by one day and again they charged me the 39 late fee, which again was my fault. I didn't try to fight it, since I knew they would do nothing. Next is the part of the story that totally pissed me off about Chase and when possible I will take my business elsewhere. They started calling me less than 2 weeks after I missed the payment. I told them that since they don't remove fees and will get my late fees plus finance charges that I would pay them when my next bill was due. I figured, why rush to pay something where I am already late and charged a late fee. Why pay them the money before my next payment is due?

Well, when they started calling I told them this and they wanted to set up a payment schedule. Mind you that my payment that was late was less than 70 and it was less than 2 weeks overdue. They became aggressive and I said they would get their money by my next payment due date. Well, about a week went by and I received my next bill. My payment was for the past due amount PLUS an additional 110! I was livid! Now it only gets better. I knew I would just pay it when it was due and just be done with it. Mind you again that this account was not over the limit and it was a closed account. So here we are about 3 weeks before my next due date and the phone calls begin again from Chase. They want to know when I am sending the past due balance and want my routing information and want to set up a payment schedule again! I once again said that they would get all of their money when my next payment was due. I became more aggressive with them as the calls continued, not once, not twice, not three times, but 4 or 5 times a day for 2 plus weeks! They started at 8am and continued all day! Thank God for caller id. Every once in a while I would answer and chew them out again and tell them to stop calling. They stopped for the remainder of the day, but them started again the next day.

Now I just paid the full amount of my next payment of almost 200 and am waiting to see what happens next. So, I was late with my payment and they got all excited for something that was paid with 30 days after missing the payment. I find it hard to believe that a bank that just posted a 3.59 billion dollar profit, per msnbc.com, had to harass me for almost 3 weeks. Chase is not a very consumer oriented bank and do not work with their customers very well. I would think that in this rough economic time that they would be more willing to work with their customers, than be a thorn in the side of their customers. As soon as possible, I am taking my business elsewhere and will not deal with them again. I wouldn't be with them now except for the fact that my credit cards and mortgage were sold to them during some merger. My advice is to stay away from CHASE at all costs. The grief that they give is not worth even a better interest rate.

Two years ago, I have cancelled all credit cards from Chase, and told them removing all my personal information. I definitely DO NOT want to do any business with Chase from that point. But today I receive a letter from them saying that if I don't response to their junked mail, they will start sending more junked mail about their products/services which I never want to deal with. I have 2 concerns that need Chase to address immediately.
1./ Completely remove all my personal information from their system. I meant I DO NOT want to do any business with CHASE at all.
2./ I DO NOT want any relationship with CHASE, So stop sending junked mail to me. Do their "green", stop killing the tree.

As of January 2017 I noticed a $10 Service Charge/*Finance Charge* on my statment I had a fixed promotional rate of 3.99% on further investigation I found I am not alone. Chase changed the terms of it s agreement in breach and is attempting to charge its customers so it can pay back the bailout it received from the very tax payer it received the bailout from. i called and the rep was rude and hung up on me when I told her as a consumer I had joined the class action lawsuit.

I purchased my home in 1995. I've had it refinanced once since then however, I've never been late on a mortgage payment until 2017 when the economy took a dive. I had previously retired from a 23 year job before going into business for myself. In 2017, I not only lost contract, s vendors were either unable to pay me timely and some didn't pay me at all. I was ultimately forced to go out of business. After months of unsuccessfully seeking to find viable employment in a 50 mile radius of where I resided, I took a job offer in California, in order to try to save my home. After my second payday, I applied to Chase for the making homes affordable modification. I made my living circumstances and reason for living in Florida but taking a job in California know to them out front. It took Chase 10 long months of repeated request for same documentation as well as numerous statements of why the living circumstances and then they rejected my application based upon the fact that I was living in a location other than where my home is. I was then told if I permanently moved back to Florida as opposed to commuting and found employment, they would reopen my application. Well, it took me about 6 weeks to get a not so good job, but a job, and was then told by Chase that because of the lapse in time, I would have to start the modification process all over, which I'm doing right now. Could they not have told me the reason for denial, in the first 30 days and perhaps the process could be complete by now.

After battling with Circuit City for months with support and response from the store of purchase, I had no alternative but to go to the credit card company (Chase) for assistance. It would appear this type of customer rip-off is something Circuit City and Chase developed into a real science because neither corporate nor Chase would make any effort to correct their "error". I gleaned from the local store that this type of incident has occurred often. I made a purchase with a postcard mailing granting me 36-month interest-free payments. However, the receipt indicates only 12-month terms as the computer would not accept the lengthier terms. The salesperson immediately took us to customer service where he faxed documentation to Circuit City Corporate indicating the receipt did not reflect the correct terms and they should notify the bank to extend those to 36-months. When this was still not corrected the store again faxed a request for corrective action. In bankruptcy, Circuit City has chosen to ignore this mistake and, along with Chase, pocket undue interest payments currently in excess of $700. Because I didn't keep the mailed offer (the store kept it when I made the purchase), Chase will not acknowledge the copy of the fax the store provided me showing they clearly attempted to get their corporate offices to correct the error. I have cancelled all my Chase accounts, written letters of dissatisfaction and explanation and will now make certain everyone I know avoids doing business with this greedy company. I believe this was an intentional and deceitful act and am appalled that a company the size of Chase is not willing to cooperate with a good customer and maintain their continued business.

Just got off the phone after having the most ridiculous conversation with a Chase pawn who tried to claim that my APR was being jacked up because I paid my credit card too EARLY.

No, I'm not kidding you. They make some stupid excuse that I have a window of opportunity to pay my card and have it be considered on time. As far as I'm concerned, they got paid before the due date. It's rather convenient they made up this sudden rule.

The annoying this is, I check my balances online. And I paid my card when my most recent statement showed up online. And when I challenged them about this on the phone, they kept changing the date when the problem was. First they said it happened in November. Then they said it happened this month.

They couldn't get their story straight. I've always paid more than the balance. I've always paid on time, and then they pull this nonsense.

The truth: They just want to get more money out of me ... and you. That's the real reason for the APR change.

Let's face it, they're exactly like every other credit card company. A bunch of sleazeballs looking to rob you blind when you are most in need so they can buy jets and million-dollar houses on your back. Considering a credit company? Don't go with Chase. No matter how good you are at paying your credit card, they'll screw you over.

Is the worse experience. I will never refinance with Chase anymore. Chase did not pay the money the pay off balance and Chase officer lie to me saying that everything is going to be O.K. I don't want to speak with nobody else from Chase, I don't trust Chase anymore, they supposed to pay amount for the Canceled Extended Warranty and the Gap and then Sovereign Bank supposed to received the money, but still after more than three months Chase did not do nothing, absolutely nothing, just receiving my monthly payment.

I honestly want to change to another Bank but I just refinance on February, So I can't do it. But I am not happy with the service, with the work. Chase did not work on time because they don't care. It is a very, very bad experience for me. I don't want to hear about Chase no more in my life. Is terrible, terrible bad what they did with me.

Ana M. Valdes.

I just opened my statement from Chase and was very upset when I noticed that they now charge a $10 service charge and have increased my minimum payment. I have always paid my amount due on time and in good standing with them. When I called they said that it was due to the economy. I agree that a class action suit is in order or at least check into it. It would be one thing if I did not hold up my end of the bargain, but I did. As soon as I pay off that card I am never using them again.

So I was irresponsible and over drafted onto my chase account. Which I have happened to do almost every month for quite some time now.

I would always receive a "Service Fee" Of whatever amount was left in my account ($10 or Less) each month around the middle of the month. I would never get a notification of this fee, or a something saying "Hey, were going to take $10 from you like it or not, Hope you don't mind". After a few months of this, I find out its because of the over drafts. And I over draft because my account will show I have a certain amount left, so I use it (since I'm unemployed, every penny counts), and find that I'm any wheres from $1-10 under. I have to spend MY TIME talking to CSR's, trying to get this settled, and to get my $35 overdraft fee(s) back. That I never would have received if I didn't get the service charge from the previous months overdraft from the service charge the charged me from the previous month, and so on. You get the hint. I thought I had everything fixed.

I ran into some problems, and over drafted. Due to my own fault this time. Well, it should only be one charge from what my records indicated, but I look on chase's website, and its showing 6! The 6 smallest debit charges show up at the top, which will give me 6 $35 charges. Equaling a whopping $210 in over draft fee's for 26.33 in overdraft fees.

And it shouldn't even be that high. I didn't have much room left on my overdraft protection (Like I said, I'm unemployed, Times are tough.), It maxed out that card, as well as packed on another $10 charge to my account, before my account even started to be over drafted.

I was going to deposit $100.00 into my brother in law's account today when I noticed that the stupid metal rod was not holding the money down it was 1 $100 bill and the deposit slip. When I told the rep that it was not holding the money down she retracted the tray in which caused the money to fly away I quickly jumped out of my truck looking for it ... It was gone and while I was looking my wife says the rep was laughing and wouldn't even try to apologize. I complained to her about it and somehow she was upset that I was upset with her. If the damn tray had been working properly I wouldnt have lost my money.

I got overdrawn and didnt have the money for two weeks to cover it. of coarse more auto-withdraws keep coming in. I have paid over $1000.00 in over-draft fees plus the withdraws in the last 6 weeks because I cannot get caught up. There should be a lemit

I had a chase credit card a few years ago. I closed the account because after 2 years, the card was still the same $300 credit line. (Yes, I have asked a credit line increase and the request was declined.)

Now I have another Chase card, which was owned by Wamu when I applied. (Of course, this was not my intention after the previous experience.) It went over the limit and I admit that was my mistake. I checked my balance before using the card to make sure enough fund available, but I forgot about the finance charge. This was also when the ownership changed and the interest rate was increased. I called them to ask to remove the fee and none of them was able to do that even though I have been a good customer, never paid late, never went over the limit, and paying more than minimum. It is their ridiculous policy: they can not remove over limit fees no matter what situation you are in.

I am closing my account and will never have their card again.

Chase is unprofessional.. They will take your money when you have no money... These people are rude. I would not bank again with chase.

Ever since chase took over wamu, my note payments have been misapplies/delayed/unaccounted for. Is there anyone out there that can provided guidance on how to resolve the accounting errors so that I can close my account with chase and move my mortage to a more respectible financial institution

Do not bank with chase...

my checking account had charges cleared on dec 3, dec 4 on paypal which has to be cleared before they will accept payments and then on dec 7th i over drawn on one charge of 98 with balance of 41thats -57 plus a 34 over draft charge total 91 dollars, by time chase got done creatively rearranging it was 10 over drafts totally 510 dollars
creative bookkeeping on chases behalf, every charge that was paid n cleared they nicely rearranged it after payment already cleared for 5 days, where all my little charge all under 10 each was process after the larger amount which added a total of 10 over draft fees of 34 each, 340 in over draft charge on payment that did clear a week before, how this bank think people are total fools and suppose to just lay down and take it,
maybe they should do taxes

Something has got to be done about regulating the fees banks charge for checking accounts and non sufficient fund fees which are primarily arbitrary and designed to milk the public.

Based on a Frontline report about unethical banking practices, this is just another example of arbitrary fees and fines used to extort additional profit from funds already deposited within your bank and already in use by your bank! Due to non-linear transactions, uneccessary fees/fines are incurred that would not be if the transactions were handled in a linear fashion just the way you see your bank account online. You do not have control over this.

Additionally, as reported by Bill Strunk in the Frontline report, banks have charged customers billions of dollars in NSF fees for non-contractual 'courtesy' overdrafts. These fees are used to pay for so-called 'free' checking accounts and actually amount to more than a paid checking account would cost. And when added to a paid checking account, NSF fees combined with other fees will deplete the account!

NSF fees are unregulated and therefore arbitrary and designed to take advantage of customers because they cannot control non-linear transactions.

This is another form of predatory banking. Is it any wonder NO ONE trusts the banks anymore!
They get bailed out with our tax dollars and then proceed to empty our bank accounts. This is why there needs to be more government regulation and/or more government held banks (community banks and S&L) because big banks like Chase cannot be trusted.

We need protection from unfair and arbitrary practices like this!

Chase is one of the top most mistrusted banks in America and I am not alone.

The Least-Trusted Banks in America
by Jennifer Saranow Schultz
Tuesday, February 9, 2017
provided by The New York Times

Customers of the biggest banks in the United States are the least likely to believe their financial institution does what's best for them as opposed to what's best for the bottom line, according to a new report from Forrester Research.
The report, Forrester's annual Customer Advocacy rankings, ranks nearly 50 financial services firms in the United States by the percentage of each firm's customers who agree with the statement: "My financial provider does what's best for me, not just its own bottom line." The results are based on a survey
The bottom seven of this year's rankings, first to last, are Bank of America, Chase, Capital One, TD/Commerce, Fifth Third, Citibank, and in last place, HSBC.

Why the poor rankings for the big banks? "Part of it is that the banks are preoccupied with their bottom line. They are public institutions who are in business to make money for their shareholder and inevitably, that shows to customers, " Mr. Doyle said.
A high customer advocacy ranking means that customers tend to believe their bank takes their side in disputes, does what is right even if it's not required by regulation to do so, gives fair rates or performance comparisons and is clear about charges and fees, Mr. Doyle said.

My son received a $1900 check from his school. at the time that he deposited the check, via ATM, he had $180.00 in his account. Chase not only held the amount of the check for well over a week (they're still holding it), they cancelled his debit card (without telling him). When he asked why, they said they had reason to believe the check would not clear-although it was drawn on the account of an Ivy league school. That was the entirety of their explanation, basically accusing him of stealing the money. He has had the account for over two years. Unacceptable.

On June 2th, 2017 I visited a Chase ATM machine to withdraw $700.00 in cash for rent. As i was entering the appropriate information, the ATM malfunctioned and did not dispurse cash, instead the cash door kept opening and closing but did not disperse the cash. It gave me an error message and gave me back my card but withdrew the money from my account. And i've been having holy hell trying to get the money back onto my EBT card to pay rent for the month, which is now late.

I am a 20+ year customer of Chase. I've never had a late payment and rarely, if ever, incur finance charges. I know, that my not make me their ideal customer but I do charge at least 10k to their accounts so they still make some money on me. I recently made an on-line payment well before the due date but for some reason it did not register. I noticed when on their site to pay on another account that I have with them. It was 2 days after the due date. I called to have the situation investigated. I was not listened to and simply told the late fees would stay, plus a late payment fee, plus the finance charges. Adds up to nearly $70...all for what seems to be their error...but I can't get anyone to even hear me out let alone check into potential system issues! I was treated as a thief, lied to (I was promised a call back from a supervisor within 24-48 hrs but then found out when I called back that they offer no such thing...you have to write to a Mr Kelly Hanick) and they made it way too easy to close my accounts out. I paid the balances dues and extra fees just to be done with them (though it was hard hit based on the moral of it!) I thought that I was done with them until I received another bill for additional finance charges...even though I paid the bill before it was even issued. Again, when I called no appreciation for the situation or my history with them. It's less than $6 at this point...but I am not paying it. I feel bad for the reps that work there. Most seem nice, but they hav to deal with stupid, inflexible customer service policies are CLEARLY not empowered to think.

Over the past 5 years I have been trying to payoff my Chase Credit Card. I have only been late paying them 3 times (and that was only two days past 30 days). They continue to charge me 30% APR. Is there someone I can complain to? My other creditors were willing to come down but not Chase. Does anyone know if there is something I can do?

Chase is going to lose all my personal and business accounts by treating excellent customers like myself who don't default or ever make late payments and turn around and raise rates on us. Called them and notified that i never received a notice in increase rates, they said they did late january with a deadline to respond by mid feb! First off, not enough time to make a decision...and when asked if there was anything they could do? NOTHING! Rep was smug and very unfriendly. Will NEVER DO BUSINESS AGAIN WITH CHASE! No wonder big banks like them are losing ground day by day. All they want to do now (after receiving our tax payer dollars) is take tax payer money and shore up their balance sheets and then raise rates on all good existing customers to squeeze them for profit so that they can afford corp jets and elaborate parties again.

I was behind one payment on my mortgage for two months with Chase, only because they would not take partial payments. However it is now current. During this process, their collection calls involved a question "how do you pay your mortgage?" Well today, I get another call, apparantly I am late - which is strange because my billpay was never late before. But nonetheless I told them they should have already received payment and if not received in a couple of days, to let me know and I would research. Then again, the question - "how do you pay your mortgage - a paycheck?" No, I have recently become a crack dealer - yes of course through paychecks. I asked them why that question and they said it's for their investors?

Not so much that I care, but it is really annoying. Do they have a right to ask me this? I qualified for a loan, I am current and now you are asking me how I am paying for my loan - I dont believe it. I think their is some other tactic.

Any comments or suggestions would be appreciated.

The crooks on duty at Chase Bank are not loosing their mind when it comes to stealing your hard earned money...
Go to the nearest Chase branch and try to cash a Wamu check, its 5 bucks, period!
Wait a minute, you're telling me now that the transaction has been processed?
Oh yes we have a fee for cashing checks from another financial institution!
What?
Wamu became Chase due to their lousy investments and now Chase has taken over and its the same rip off going on...
So we bailed those ... out and now they are ripping us out?
WTF!
Avoid this bank at all cost.

I have (more like had) been a customer of Chase for almost 10 years. Never one late payment and I consistently carried a modest balance on my 2 Chase cards. Mainly to benefit from the rewards programs.

Over the last few months I received notification in the mail, in the fine legalese print they love so much, that my APR was going from a fixed APR (8.9%) to a Prime plus 9.99 variable rate. When I called to find out why this was happening I was told it was a change happening to all Chase accounts and there was nothing I could do about it. They were very rude and exhibited little customer service. Their attitude was too bad for you, we can do want we want. This must have been the outsourced customer service to India that our $25 billion federal bailout money paid for.

Well they were wrong, there is plenty I can do.

1. I transferred my balances to a better card (BBT) with a low fixed rate and $0 transfer fee.

2. I am telling everyone I can to watch out for Chase and do not do business with them. Their hope is that no one will read the fine print while they increase interest gains trying to make up for years of bad lending practices.

Hopefully there will be justice and companies like this will get what's coming to them. Read every notice you get from your banks and credit cards as it seems lots of financial companies are trying to stick it to their good customers for the company's bad dealings.

The next big crash will be in the credit card sector and companies like Chase will be begging for more bailouts and help. I hope all they get is a "too bad for you" then. We should never have bailed out vulture lenders like this to begin with and I hate that they got paid off by the US and still are trying to stick it to their customers.

I unfortunately am a wamu customer and that bank is being taken over by chase. I transferred funds from my personal checking to my business checking online and they didn't credit the funds for 3 days. When it was wamu transfers between accounts was automatic. And yes, this caused a $27 overdraft charge.

I am transitioning my accounts out of this bank. I already knew about their dirty practices to gouge you coming and going because I used to bank with them prior to moving my account to wamu.

If they buy every bank there is, i'll buy a safe and keep my money there.

I got a notice in the mail today from Chase that in order to "maintain profitability on my account" they are raising my interest rate from 10% to 13.24%.

I told them it's not to "maintain profitability" it's to INCREASE profitability because they're already maintaining profitability with the rate I currently have. I went through 3 different levels of supervisors and they all cited vague economic reasons for the rate hike and increased risk. And apparently no one in the whole corporation can do anything about it. I was told several times that I have the option of closing my account and keeping my current rate. Yeah, the part they fail to mention is that that will hurt my credit score, thereby perhaps triggering rate hikes on other cards!

Where's the increased risk with me? I've never missed a payment or even been late. I told them it's crap, and a terrible way to reward loyal customers.

It's my fault that I have a fairly high balance on the card to begin with, but this prompts me to do everything I can to pay that sucker off QUICK. And try to avoid dealings with Chase in the future.

I recently had my credit limit reduced from $ 15, 100 to $ 3800. I was advised in the letter that was sent, that this was due in part to 2 reasons:

1.) I didn't uses my card regularly (it has been paid in full for approx 9 months and not used again as the interest rates have sky rocketed even though my payments have never been late)

2.) They state that the Experian Credit Report that was recieved "Showed too few trades paid as agreed". I am not late with payments and pay all of my accounts as agreed, I subsequently pulled my credit report and as I thought all accounts are paid as agreed and never late. I also did call to speak with an Experian representative who confirmed this, I wanted to make certain that I wasn't missing anything. Thus the information contained in the letter I recieved was completely false.

I then called Chase customer service and was sent to a call center in the Phillipines to close my credit card account and when asked why I was closing I explained that there was incorrect information on a letter which I recieved and not only was I closing my account, I wanted to speak with someone in a credit card complaint department. I was subsequently told that I could have a fax number and fax my information to the department. I have faxed a complaint to this department and never recieved a response, needless to say I lost my patience, made certain that the account was indeed closed and ended the call as the representative seemed quite condescending and showed in my opinion no concern regarding what I was trying to say, she merely reitereated that company policy was to fax complaints in, even though as I have said in my previous experience with Chase I recieved no response.

How can I go about lodging a formal complaint and actually getting an answer? This is my problem.

My credit card was originally a Washington Mutual Card and I never had any problems with Washington Mutual, ever since Chase purchased Washington Mutual, the level of service has been ansolutely horrid.

I am so upset, I am a full time college student and every summer i apply for my student loan which is imperative for me to receive. It is the only way that i can continue my education. This year due to the economic recession Chase decided to stop giving out loans, although i have a 800 credit score, they will not budge they say i need a co-signer, which is not going ot happen. How does a company loan so much money go way over their head, and now completely strips away student loans.
THank you Chase because of you, i am not able to attend school this year. P.S my graduation was this May!
NExt time you think that your company can save the world with loan and mortgage modifications, think about it!
These people are out of school, in debt college students have debt but if you read the Stats! They will graduate and get jobs that can pay the loans back!

Both my wife and I each had WaMu credit card accounts, recently taken over by Chase in the WaMu acquisition. Like most former WaMu customers in good account standing (going on the many complaints now appearing online) we too had an absolutely perfect record on our WaMu credit card accounts of 3 years. In fact, all of our credit cards have zero default history: paid on time, paid early, always more than minimum payment etc etc.

Chase closed our WaMu accounts in a completely discriminatory manner. Refused to talk with us, told us it was all based on our Experian Reports, they had no further comments, and that a letter was in the mail. FUNNY THING IS: we received a mailing with our two NEW Chase Credit cards to replace the WaMu cards then, next day, an additional mailing to say those accounts were now closed.

Customer loyalty counts for nothing with Chase. What has us angry is the manner in which our accounts were closed without notice. We had a small vacation fund saved, loaded onto one of our WaMu cards, went to Europe on a vacation, and had to suffer the embarrassment of sitting in a restaurant with friends to be told BOTH our WaMu cards were declined. We called from Europe on the phone to be told by a Chase representative "it is what it is, can't help you, go talk to Experian ... and I hope you enjoy the remainder of your vacation!"

Customer loyalty, excellent track record in the handling of ALL our credit card accounts, not just WaMu/Chase, never ever defaulted in any manner, and this is the thanks and the way Chase treats my wife and I on inheriting our WaMu accounts. I asked about the possibility of reopening the accounts, and their response was "not going to happen." Reading all the complaints based on Chase's obvious campaign to throw WaMu customers to the curb, I hope a well deserving Class Action Lawsuit comes out of all this.

I am experiencing a similar situation. I feel very angry with chase and cannot express how much I miss WAMU.

First they did not send me a statement for Feb 2017 or email alerts, so feeling suspicious I checked online. I was about 3 days late. I immediately paid my bill in full, but was still stuck with the finance charge.

Then the injustice doesn't stop there, I was charged a huge finance charge, something that I never experienced with WAMU.

Oh but the fun really begins when you start talking to these Chase idiot reps. They are probably the meanst and most unreasonable people ever.

Not only do they not listen to you, after you waited for ages for them to pick up, a guy name Jan told me "well sir you're not with WAMU anymore, this is Chase" YES I've noticed!

Feeling so put off and angry and spending 3 hours on the phone, I decided to cancel my card. So I was shuffled around some more until I got to a guy name Maurice. He is just as incompetent as Jan, he tells me that he cannot close the account until this cycle ends. WHICH is 3 DAYS from today. Can you believe it? It is okay for me to wait on Chase and waste my time some more just so they can get their system together!
I would like to charge Chase for wasting my time!

Chase has really turned itself into an even more stupid organization with even plenty of incompetent, inefficient, and ignorant people. PLEASE Chase if you're going to become a money crazed, blood sucking evil corporation, hire someone who can speak intelligently and work efficiently!

AND by the way, you have just lost a customer who's never missed a payment or even late for one. Who will tell all his friends and family about your evil doings. By word-of-mouth, us angry customers will take you down.

STUPID company! DON't you know we have capitalistic market, the way you're running the credit business will not give a sustainable supply of reliable customer base!

Maybe no body belive i have one year trying contatac with tem and wont anzwer
I dont understaind how the goberment left all this company to do werever they wuant
I am talking about (JPMortgage)

We have a home loan with Chase.. We over pay on our payment every month.. So if you can imagine Chase has no idea why we over pay and so the extra money is in a "holding pattern".. Now what kind of dummy would do that? I had thought bank people were a little smarter? Guess I was wrong.. I further called Chase today to try and convey that the extra money needed to be applied to the principal (dah). IT TOOK ME 30 MINUTES BEFORE I COULD TALK TO A LIVE PERSON! And I think I had to lie, so I could talk to a real perosn! All the animated stuff does NOT apply! When I did talk to a real person, it is just plan difficult to deal with "stupid". The loan is in my husband's name.. he gave her all the information she asked from him. I then started talking to let them know what we wanted to do with the overplayment. Oh well then I had to confirm the address of the home, give my full name, etc.. All to just to convey what to do with the overpayment.. APPLY IT TO THE PRINCIPAL... WOW.. Large BANKS have the worst CUSTOMER SERVICE practices..