Menu
JPMorgan Chase
JPMorgan Chase Customer Service Phone, Email, Contacts

JPMorgan Chase
reviews & complaints

www.jpmorganchase.com
www.jpmorganchase.com

Learn how the rating is calculated

2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for JPMorgan Chase has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JPMorgan Chase. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JPMorgan Chase reviews & complaints 1444

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest JPMorgan Chase reviews & complaints

ComplaintsBoard
D
2:51 pm EDT

JPMorgan Chase fraud charges reversed; checking account

I had called chase on a saturday afternoon when I found that I couldn't find my card. After getting off the phone & going over charges to make sure none were fraud, I checked my account on my chase app and saw myself that someone had withdrew 1000 dollars in which chase failed to even tell me when I called to report my card lost. I then called chase back telling them and filing a claim for the 1000 dollars in which they credited my card back. About a month later, chase reversed my account putting it 400 dollars in the negatives and taking every last dime I had. After calling them to find out as to why they reversed the credit, they said they could not verify it wasn't me because my card is a chip and a pin number was used. I asked them to check cameras & they simply replied that is not their policy. Why have survalence then? Chase is fraud. The withdrawal happened at their atm, they purposely did not tell me about it when I had called about my lost card & then denied me my money back and refuse to even reopen the case or check cameras. Sounds like they're just trying to steal people's money to me. I am currently contacting a lawyer. Your money is not safe with chase bank people. Please be aware.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
W
2:07 pm EDT

JPMorgan Chase manager at dearborn heights, mi branch on van born rd.

My uncle had his account hacked and had fraudulent charges. He had it fixed and received a new debit card but couldn't access his online account. On August 2, 2018 my uncle came in to the 23150 Van Born Rd., Dearborn Heights, MI 48125 branch to have help with new debit card. The manager, Elisa did not know how to do help him with this. She told him in order for her to fix it he would have to go to Verizon Wireless and have a antivirus application added to his phone. He called me and let me talk to her and she told me the same thing, I am completely appalled at the fact that she would even say he needed an antivirus to fix this problem. I did tell her she was crazy and had no idea what she was talking about. Then she said that she just didn't "know how" to fix it and to call the online number. I then explained to her that I just recently set up a high school checking account for my son and they did all of the password changing at my Chase branch, and that she should be able to do the same. I am so disappointed to know that a Manager of a Chase bank does not know her job and was not willing to go the extra mile to help out a retired Veteran.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
K
4:27 pm EDT

JPMorgan Chase fraudulent charges

Chase paid out, on my account, to FACEBK [protected] several times. As you may know by now, this is fraudulent activity not associated with anything FACEBOOK. I had NOTHING to do with these fraudulent charges. This is not new fraud. I googled it and I see chase customers have been having these fraudulent charges, and paid by account holders with Chase accounts going back to 2013.
My question is, since Chase is SO quick to charge exorbitant NSF fees for mistakes or oversights their checking account customers might make, why are they not OBLIGATED to pay the checking account holder of fraudulent activity when CHASE should have a filter that stops ALL FACEBK [protected] charges. Since they know this is fraud? It seems a VERY lucrative CASH COW to charge $34.00 per NSF, and yet, when CHASE makes a mistake, they are not held Financially accountable for reparations, to their account holders when they themselves make stupid mistakes?! Chase should pay, to each account holder on EACH charge that Chase takes from them and gives to strangers- $34.00 per transaction paid out. So, not only will they reimburse the charges, they will be held accountable for NOT HAVING PROPER SYSTEMS IN PLACE WHEN THIS IS AN ONGOING PROBLEM. Everyone- please go back to 2013 at least, and check your statements, and look for: FACEBK [protected] ...get YOUR money back and get reimbursed for this ongoing fraud.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
K
6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase fraudulent charges

Someone hacked into my checking account. Charged over $150 in Apple/iTune charges. I reported them as soon as I saw them. Chase gave me a temporary refund as they investigated the charges. A week later they reversed the charges saying that I had previously made purchases in the past from Apple so they couldn't prove that they were not mine. I contacted Apple and they verified that they were not my charges. Sent me an email saying so. I sent that email to chases dispute department. After receiving that information from Apple that the charges were fraud, they still are denying me the refund. Now telling me that I didn't report the first fraudulent charge in time. I didn't notice the first charge until the other charges appeared. I have banked with Chase for YEARS. I have never had a problem until now and I am just DUMBFOUNDED that I have shown proof and they still refuse to refund me but yet have had no problem charging me hundreds of dollars of NSF FEES DUE TO THIS!

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
D
10:32 am EDT

JPMorgan Chase checkings account

I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the convenience those things can bring. However, since I opened the account, I've had several overdraft charges that are simply ridiculous. While I have been advised they would occur anytime I hit a negative balance they would be charged, it is incredibly annoying. That never happened in my other checking account. If you don't have enough balance, the transaction is simply declined.

The first time the overdraft charges took place, I went to the bank and they refunded them for me. It was two charges of $34 dollars on June 4th, 2018. I went to their branch and had it refunded on June 8th. From that day on, I reversed all the automatic payments and subscription services I had back to my previous checking account, which NEVER charged me any overdraft fee and simply declined any transactions or automatic charges if there was not enough balance in my account to cover them.

The second time the overdraft charges happened were on June 11th, 12th and 18th. Like any other modern American citizen, it turns out I had more subscription services than I thought. I went there on June 22nd and they said this time they could only refund me for one of the charges.

Then I realized there was another charge on July 2nd and one on July 17th. Let me just advise that the one on July 2nd was for a $5 dollar Venmo transaction. Imagine being charge $34 dollars for simply having made a $5 dollar payment. Hell, you could've just declined that and I would've gone to Maverick and bought a mint and gotten $5 cash back. But no, Chase is not set up for that.

At first I thought this would be "good" because it would motivate me to make sure I'd always spend within my means and keep a "cushion" of at least $100 in my checking account to prevent that from happening. But transitioning has done more harm than good now. I have had this account for hardly 3 months, and I've been charged $248 in overdraft fees. Does that make up for the $150 they give you when opening the account? Certainly no. Am I happy they have refunded a total of $102 from the two times I complained? I guess.

But today upon calling them a third time in regards to the charges, they said there was absolutely nothing they could do. I will not be happy until I get refunded $146, which is the amount that has been taken from me in overdraft charges simply due to
Chase's inability to decline services when there's no balance to cover them. How can they not refund that?

Am I expected to compulsively check my account every two minutes to see my balance? Am I expected to be paranoid about every single subscription service I have to potentially cause me ridiculous overdraft charges? Is it that hard for a bank to simply decline a charge if there isn't enough to cover it?

I never had that issue with my University of Utah Federal Credit Union account. I am just waiting for a PayPal transaction to be credited into my Chase Checkings account now before I get it closed.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
N
8:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase customer service

After being the victim of a phishing scam and losing $4000 thru Chase QuickPay via Zelle I have been filing reports with every agency possible. Needing my transaction history I went into local Concord Branch and dealt with Michelle Ngyuen. I have never had such horrible treatment. She acted like it was too much for her to even listen to an explanation of the situation. She was rude and I honestly was shocked. I will be closing my account and going to a smaller family recommended credit union.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
M
6:08 pm EDT

JPMorgan Chase checking account

My boyfriend has a company account & made a deposit yesterday & today the money still wasn't there. He was told they couldn't verify the money was in the clients bank (a lie cause the clients bank told us they never got a call from them). Chase told him that he would have to wait 8 more days to touch the money. The client gave us another check so we drove to Blanchard to cash it & asked about the deposit of the other check & we were told Chase had already withdrew the money from the clients account. When you call Chase they have every excuse in the world except the answer as to why we can't use the money. This us the worst bank I have ever dealt with in my entire life

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
E
12:35 pm EDT

JPMorgan Chase return of certified copy of a business check into my personal checking account for redeposit into my business account

Error made ATM deposit Business payroll ck to personal ck acct both at Chase the Pin # access is the same. Deposit was Friday night, went to same branch 7/14/18 was given a reference # for UPS tracking that didn't work 5-days later nothing received back via UPS, my PO Box or Hm address, told it is being resent I must wait on $2660-customer>20 years

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
U
12:10 pm EDT

JPMorgan Chase fraud

Dear Manager, on march 2016 i received email from an accoutant said that he is from JP morgan NY worked with my late brother company who died with his famil due to a car cruch on 2005, he left a funds on the bank and no one claim these funds . he felt that I could be the one who is looking for to claim the funds because of the name, he asked me to contact the bank ande present the death certificate and claim the funds, the bank opened an account on my name the account number is 154-2565980and a lot of fees and tax nonresd, fatf VAT anti drugs certificat, refundable fund, and many penalties i have all the documents to prove that i can provide them if you asked me to, dear i have

doubts please clear this to me
waitig your answer
thank you
IZZAT KHADER

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
E
8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase chase bank worst customer service.

I've been with Chase for 5 years I live in Arizona and they go base on east coast time Chase time. I've been currently getting charge overdraft fees even for being 2 min Lates, there the worst when it comes to Customer satisfaction or service I finally had enough and close my back back account. If we live in Arizona why can't Chase go base our time when it comes to closing the day, it would just makes sence. I believe it's a way for them to steal from there Customers they make so much on overdraft fees. There should be a law against it. I would always make sure I

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
T
3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase checking

No matter what recently I always get charged a NSF. Even if they have to resubmit a charge that cleared up to seven days ago. Chase will back the charge out, say it is a pending charge hold my deposits and charge me. I fought to get several of them removed when they say it was a courtesy and they will no longer offer that to me. It NOT a courtesy, it's a habitual practice of the giving me fees, its costing me money. It's like I'm on a list for fees no matter what...

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
D
2:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase statements

Chase charged me $222 for statement copies. This was obviously done in error. I requested the copies and was told step by step what to do to get the payee information. I was also told the same thing at the local branch. The system calculated 37 copies of statements and charged me $6.00 per. I would never request sooo many copies knowing that I would get charged such large amount. All i was is to cancel
This request and to refund the account and the representative and manager told me no. This is unfair and misleading. I need help to get this mather situated.

Read full review of JPMorgan Chase
View 0 more photos
Hide full review
ComplaintsBoard
C
9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase freeze on my only checking account

Approximately june 18, 2018 i had a strange deposit in my account through a zelle account. I went to my nearest local chase and they froze my account and to this day june 29 i still cannot access my account. I do not know how this was placed on my account. I have been online a lot due to trying to land a real job and my email and phone number is out there everywhere, i had nothing to do with this and am quite distraught over it as i have no other way to pay my bills and i am on disability. How can this be legal for a bank to do? i have enough money in my account to pay my bills they should separate the 2 amounts and free up my account. My rent and car payment are going to be due soon and as of today i called chase and they told me it was still frozen and was to stay that way until they hear something from the other party whose account it was or wait until aug 03..I will be dead by then.

Why does'nt anyone care about anything anymore, seriously, this is horrible. Concerned citizen d. [protected]@yahoo.Com

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
A
3:36 pm EDT

JPMorgan Chase chase fraud and they won't refund my money

On May 11, 2018 the cellular data on my phone was shut off while I was at work in California. I went home after a meeting and realized I had an e-mail from Chase bank that said my debit card was hooked up to my apple pay. Then, I checked my bank account and realized that someone had charged $5, 493 at the Apple Store on 5th Avenue in New York, to my debit card. I immediately called Chase bank and said I didn't do this. They told me to file a claim. I then went to Verizon and learned that my phone number was ported out to a T-Mobile pre-paid phone.
Events of that day:
• At 13:48 someone called Verizon and knew pin number and account number
• By 14:15 my phone was shut off
• I received an e-mail at 3: 15 (Pacific time) that my debit card was added to Apple Pay (my Apple Pay was already hooked up to my Chase credit card, so there would be NO reason for me to make the switch)
• Then this appeared on my bank statement: Card Purchase With Pin 05/11 Apple Store #R095 767 New York NY Card 8035
• Chase called my phone number to verify the charge—and the person who ported out my number said it was me and so Chase decided the purchase was valid.
Then, I did the following:
• Filed a police Report on May 11
• Sent in a claim to Chase on May 12
• Filled out a form on identity theft report on the Federal Trade Commission
• Had my office manager write me a note stating I was at work on May 11 in California when the charge occurred—I sent this to Chase
• I called the Apple Store on 5th Avenue in New York and they refused to let me speak to a manager.
• Had my work write a note verifying I was in California at a meeting when the charge took place
Now, Chase says the only way I can have my money back is if Verizon writes a letter that says my number was ported out. Which Verizon will not do, because they are not going to admit to any fault in writing.
Chase continues to deny my claim and they refuse to look at any evidence. They refuse to call my work and verify that I was in California when the charge took place. The employees at the Verizon and T-Mobile in my town have the knowledge to tell Verizon what happened, but according to company policy they are not allowed to put it in writing. However, they said IF Chase would call them, they could tell them what happened over the phone.
How can we be sure our money is safe in the banks? The public needs to know that Chase bank is difficult to deal with and their money is NOT safe.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
N
2:13 am EDT

JPMorgan Chase about my credit card

Dear chase management,
Good evening, I really appreciate with chase business past 7 years. Unfortunately since last february chase customer service and fraud team misbehaving with me. Last february someone buy something from pay-pall with my chase card. I report right way and cancel my card. Customer service person taking care of it they send me new card. Which card number is [protected]. Unfortunately they add those fraud balance to my card without any communication. Again I report the customer service person who deal with this she was so mean, anyway I try to explain her but she told me that I bought a pair of earring from pay pall. I asked her to give me the number whoever took the money. She gave a number of pay pall - [protected]. I called pay - pall customer service to verify that. The customer service person couldn't find any transaction with 51.75 dollars. Also he gave me a direct phone number of him with his employee id. The direct phone number is [protected]. His employee id is - kd1315756. Again I called chase fraud team phone number is [protected]. And explain them what pay - pall customer service told me and give them the guys direct phone number and employee id. But still they send me a letter with those balance. I don't know what I should do. So please help me to solve this problem. I don't buy anything so I will not pay.
Sincerely
Nasima akter.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
C
11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase complaint regarding an atm machine that malfunctioned at 600 n meacham rd schaumburg il branch

Dear Manager,

I would like to file a complaint and/or an incident report regarding one of your ATM machines that malfunctioned at your 600 N Meacham Rd Schaumburg, IL, branch earlier, June 15, 2018, 2:52pm.

I was trying to withdraw $800 from that branch's drive by ATM machine using my Keybank IDES debit card, but it didn't dispense the cash. THe machine started counting money (as I was hearing it) then it stopped and then eventually said this machine cannot dispense cash. Then it printed out a receipt saying "Sequence #xxxxx, Term ID xxxxxxxx. After printing that receipt, the machine said that it cannot dispense cash.

So I put back my keybank card to check if it has been deducted, and it already deducted.

So i went inside the branch to complain to the manager and eventaully I got to the VP of the branch, [removed] and he said that he can't do anything because it's not a chase debit card. He was nice and he stayed with me while talking to Keybank call center agent to try to file a dispute.

But the fact of the matter is, your atm malfunctioned and I don't have money to pay for my bills now. And unfortunately, according to keybank it takes 7-10 business days because they're also going to contact chase. Yes, i filed the dispute but how can i meet my financial obligations?

Your atm malfunctioned. And it's sad that the VP of the branch cannot even contact the person handling the Atm machines and file a complaint or an incident and see what can be done with this situation.

You have cameras there in your branch. You have an IT system to check what happened. But nothing was offered by the VP of the branch.

This was my 2nd time to withdraw in this branch using this Keybank card; first time was successful, first time was a few weeks ago).

Please offer a resolution on this or speed up the communication with Keybank for the dispute. Maybe Chase can call them to clarify and so chase can give my money back. According to keybank, it's your atm that was at fault. I believe it is.

Please call me at [removed] or email at [protected]@gmail.com.

I do have an existing account at Chase.

Regards,
[removed]

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
M
11:32 am EDT

JPMorgan Chase complaint for haley

I am at the beaumont branch on highland springs ave... The bank teller by the name of haley was very rude and disrespectful.. Constantly telling me no without giving me a suggestion on a better choice. Made me feel not welcome. I've been banking with chase for 4 years and have never been treated this way... It was 905am I don't understand how she had an attitude and the branch just barely opened smh would lead me to believe her issue with me was driven by something other than a bad day

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
R
4:37 pm EDT

JPMorgan Chase ach deposit

I have a 401 (k) where I took out a loan for $5, 000 and directed an ach direct deposit into my chase bank checking account. I had inadvertently transposed a digit of my chase bank checking account number. I realized this error on the second day of the ach deposit since my checking account had not been credited. After alerting chase bank of the error I was assured not to worry because the funds were placed on hold in another person's checking account and the problem would be resolved as soon as they get an indemnity letter from the originator, which was principal financial. After asking principal financial for the indemnity letter that chase wanted, I was told that it wasn't necessary as long as the money was returned to the sender. A week had gone by and I still had not received my $5, 000.in the meanwhile, principal and their bank, wells fargo, had sent the indemnity letter to chase bank to redirect the $5, 000 to the correct account number. After confirming that the indemnity letter was sent as requested by chase bank, I called chase bank to find out when I could get my $5, 000 they placed on hold into my checking account. I was quite shocked to find out that chase released my $5, 000 into another chase bank customer's checking account and there was nothing they can do to retrieve my money because that person had withdrawn the $5, 000. The only suggestion the manager at my chase bank branch told was to file a complaint with the better business bureau. I asked for the person's name and address of where my money went, but they said that information is confidential. I filed a police report and they would not even reveal the chase bank customer's name to the police. I'm at a dead end as to how I can retrieve the $5, 000 from the wrongful owner who I do not know. Chase bank has abandoned any responsibility or concern about my situation. To make matters worse, I have been making loan payments for almost 4 months for money I never received!
Avoid chase bank / jp morgan chase like the plague!

Read full review of JPMorgan Chase
Update by Ratanavadee
Jun 19, 2018 4:42 pm EDT

This Chase Bank, in particular, has no regard for customer concerns:
Chase Bank
2811 Firestone Blvd Ste 101
South Gate, CA 90280

Hide full review
ComplaintsBoard
D
5:23 pm EDT

JPMorgan Chase charging me insufficient funds fee after I repaid the amount owed

On my account ending in 9562 Chase has ripped me off in the month of June 2018. I made charges for Uber, Family Dollar and Home Depot on the 13th of June I transferred money from one of my other accounts, I have 3 Direct Deposit accounts because my kids get SSI and paid everything except for Home Depot which left me in the negative for $60 which I was fine with and knew I would get an insufficient funds fee for that charge. But when I checked the Chase app the following morning I received insufficient funds fees for Family Dollar and Uber. I immediately called and got a bs story about Uber and Family Dollar posted after Home Depot so my money covered Home Depot and half of Family Dollar and so I caught the fees for what it didn't cover. Then days later I went to the Supermarket and accidentally used that same card and caught a $68.70 Charge and quickly transferred funds to cover within a couple of hours and then I checked the App today and seen yet another insufficient funds fee for something I repaid and was told I couldn't get that reversed because the computer wouldn't allow it because I hit the maximum of two reversals in 12 months. I been with Chase since 2006 are you serious?!

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
B
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase fraud refund

First of all I've been a Chase customer for over 20 years if you include my time with Washington Mutual. At the beginning of May I checked my checking account and noticed that it was about a $1, 000 less than it should have been especially after a pay day. So I checked my bank account and noticed an ACH PayPal account withdrawal to a merchant called Dresslily for $969. That made me go back and do a question on my checking account for any other ACH withdrawals. Turns out that I had 13 transactions to the same merchant since December! What the heck is going on right?

So...I contacted PayPal and found out that somebody by the name of David Pineda was linking his PayPal account to my checking account and draining my funds. I put in. Claim with PayPal and Chase. Fast forward to today June 14, 2018. I get an email from Chase stating that they completed their investigation and that the contacted the merchant and determined the transactions to be leigitimate? The funny thing is that they contacted the merchant, not Paypal. PayPal told me that Chase NEVER sent them any fraud documents to reverse the charges. Chase also temporarily refunded me $454 and said that they will be taking that back now that they have closed the claim?

Wow I am absolutely appalled. 1) I have no idea who this David Pineda guy is and Chase is saying that the purchases were authorized? You have got to be kidding me. Also the customer service reps were extremely rude when I told them that they contacted the merchant when they should have contacted PayPal. Chase is definitely not a company that I want to be associated with any longer. It's safe that they don't fight for their clients. And it doesn't even seem like they support Veterans either! It's time to switch over to USAA!

Read full review of JPMorgan Chase
Hide full review

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JPMorgan Chase customer service

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

Most discussed JPMorgan Chase complaints

ruining my credit
7
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JPMorgan Chase?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JPMorgan Chase Customer Service. Initial JPMorgan Chase complaints should be directed to their team directly. You can find contact details for JPMorgan Chase above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JPMorgan Chase. Discuss the issues you have had with JPMorgan Chase and work with their customer service team to find a resolution.