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Chase Bank / JPMorgan Chase Bank

Posted: Sep 22, 2017 by    

compromised account

Complaint Rating:  0 % with 0 votes
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Contact information:
Riverdale, Georgia
United States
I called in to ask a few questions regarding a few automatic draft payments that I have going to a compromised account. After repeating the same question several times and the representative adamantly, responding with answers to questions I did not ask, I requested a supervisor. I felt I was treated very rudely and condescending. I then ask to speak to a supervisor the supervisor then comes on the line, does not address me or greet me, but ask "what other questions do you have?" I immediately told her I did not appreciate the customer service I was receiving from their organization and that I did not appreciate the tone I was receiving during the conversation, later she apologized. However, there is definitely some training that needs to be implemented in your customer service department. I have never, in all the years that I have been a customer, been treated as rudely and unprofessional as I have today I am seriously considering changing banks
Complaint comments Comments (0) Complaint country United States Complaint category Banks

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
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270 Park Ave
New York
New York
United States - 10017
+1 877 242 7372
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