Chase Bank / they steal your money then lie to you
Banks steal from you. Bit by bit, in the sneakiest of ways, they take your money. Chase Bank, my current and soon to be former bank, is notorious for this. One disgusting and tiresome trick so many banks use, and Chase is no exception, is to rearrange the order of your transactions causing your account to become overdrawn, an action which consequently and subsequently incurs unexpected overdraft fees. This next act of deceit happened to me before but I let it slide because I couldn't quite put my finger on what was wrong. This time I paid closer attention to details and realized what the b*****ds did... I stayed at a hotel with my family. The total cost for our stay was $111.48. An extra $16.72 was added on to this total by the hotel to cover any extra expenses or charges. This brought the grand total of our hotel stay to $128.20. On our drive to this hotel, we stopped at Domino's Pizza. I put in an order and noticed the amount was less than I should be paying. The incorrect amount charged was $23.36. The friendly employee recalculated, voided out the $23.36 and charged me the correct amount of $29.88. Now fast forward, vacation is over, I go home, check my online statement and see that the charge of $128.20 from the hotel is there and BOTH Domino's transactions are there. All these debits are reflected in my 'available balance'. I called the hotel right away. They said the extra charge of $16.72 would 'drop off' my bank account in a couple of days. I called Domino's Pizza. They said the incorrect amount of $23.36 would drop off my account in a couple of days. Note, the total 'overcharge' of $40.08 had been included in my 'available balance'; had been deducted from my account. On the second day after our return, I saw that both charges had indeed 'dropped off', but my available balance was the same. The $40.08 was not reimbursed, not added back to my balance. $40.08 had been removed from my account balance. When the extra charges 'dropped off', the $40.08 was not reinstated, not returned. In other words, the b*****ds kept it! I called Chase right away, fuming. The woman I spoke to acted as if she had no idea what I was talking about and insulted my intelligence further by informing me that "...There are no extra charges. The correct charge is right there on your statement. There ARE no extra charges." Ugh!! I felt as if I were in an old TV episode of the Twilight Zone! I ended up hanging up on the woman out of sheer frustration!
I cannot WAIT to get as far away from Chase as I can. I'm headed to our local Credit Union. From what I understand, they, unlike banks, aren't disgustingly greedy and won't (knock on wood) steal my money!
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